Citroen
Reviews and Complaints

Dreadful customer care in UK. My Picasso's cam belt disintegrated after 38000 miles although their technical information says it should last 112000 miles. The reason they gave me for not replacing it is because the new one the garage fitted is not an original Citroën part! That doesn't make sense. I am not claiming for the new one, I am claiming for the original Citroën part which did not last. What an unprofessional excuse! I am a pensioner who can't really afford the £1450.00 the damage has cost me (€1600). I have serviced this car regularly and am a very careful driver. This should not happen!

My cars fusebox broken and at Cetas Otomotiv Citroen Service since 31 January 2024. Fusebox was not in warehouse of Citroen Turkey and requested from Citroen France. 5 weeks passed and still Citroen France did not ship the product.

I also created a compliant at Citroen Turkey 3 weeks ago and they weekly call and inform me that product still not shipped to them.

Also Citroen did not provide a temporary car as my car age is 7.5. They say that they are not providing temporary cars older than 7 years.

Dear Sir

I want to send my email to the headquarters for Citroen, because I have problem at Egypt branch.

I bought C5 Shine 2023 August 2023.

but some functions are not available as C5 Shine 2022. Although the price is higher.

Like:

1- Traffic sign

2- Active safety break

3-Open bag from inside the car

4- Camera to record the last minutes.

5- Line Assist

Finally when I make a comparison between 2022 and 2023 I found 2022 has more functions than 2023. Is it logical?

Let me ask you a direct question: What are the new functions added to C5 shine 2023?

Please reply my email or send to the right person.

With my best regards

Yours Sincerely

Omar Amer

Mobile No.:+[protected]

Allegedly, they are waiting for the airbag control center all this time.

8 months?!?!?!

Besides that I'm facing the ultimate disrespect of the local dealer and cannot find any info where to complain or check if it is possible at all that they've been really waiting for that part that much.

I am writing to express my deep dissatisfaction with the service provided by the authorized service and distributor, Autopromet DOO Serbia, in relation to my Citroën vehicle. It has been five months since I left my car with them for repairs, and I have experienced numerous issues and delays that have left me extremely frustrated and dissatisfied.

Firstly, Autopromet DOO has informed me that they are awaiting spare parts and cannot provide any estimate as to when they will be available. They have only been able to give me notifications once the parts have arrived in Serbia. This lack of transparency and inability to provide even a rough timeline for the repairs is highly concerning and unprofessional. As a customer, I believe I have the right to be informed about the progress of the repairs and to have a reasonable expectation of when my vehicle will be fixed.

Furthermore, I was disheartened to learn that the factory in France appears to have little concern for a small distributor in Serbia. This statement was made to me by Autopromet DOO, implying that the lack of urgency in obtaining the necessary spare parts is due to the indifference shown by the factory. Such a dismissive attitude towards customers and distributors is both unbecoming and offensive. As part of a network of small distributors, it is expected that Citroën would value and prioritize the needs and satisfaction of every customer.

I find it extremely disappointing that I am experiencing such poor service from an authorized service and distributor of Citroën. This situation has caused significant inconvenience and has negatively impacted my daily life. I kindly request your immediate intervention to ensure that Autopromet DOO addresses my concerns promptly and takes the necessary actions to expedite the repair process.

I firmly believe that Citroën values its customers and strives to provide excellent service. Therefore, I trust that you will take my complaint seriously and investigate the matter thoroughly. I kindly request your assistance in resolving this issue as soon as possible, ensuring that Autopromet DOO fulfills its obligations and provides the level of service that is expected of an authorized Citroën service and distributor.

I would appreciate regular updates on the progress of my complaint and the actions taken to rectify the situation. Please feel free to contact me at +[protected] or [protected]@gmail.com at your earliest convenience.

Thank you for your attention to this matter. I sincerely hope that Citroën will address my concerns promptly and restore my confidence in the brand.

Our car - Citroen C4 Cactus 1.2 T PURETECH is on a recall for a replacement of the cam belt/ engine belt. Subsequently our car broke down with the engine belt snapping causing further damage to the engine which according to Citroen the engine now needs to be replaced. Citroen HQ and Citroen garage William Hunt The Glen in South Africa, Johannesburg have not taken responsibility regarding the recall and the subsequent damage to the car. According to policy, Citroen are responsible to contact their clients for recalls and all work done regarding the recall is free of charge. Recent communication is that they will cover the recall ie: the engine belt but not the damage the engine belt caused. The damage to the engine is the consequence of the recall of our car not being made.

VIN NUMBER: VF70PHNZBFE503892

Registration number: FC 75 VH GP

We’ve had two tows and have not have a car since it was taken to the garage and booked in on 4/07/2023 and without a courtesy car which they initially mentioned saying they have none available. The car not being recalled put us in danger while driving the car and caused a huge inconvenience to us. Without the "goodwill" of a courtesy car and the cost of two tows, we are left without resolution. To date our car has been at William Hunt for two weeks.

After a 1.5 weeks of calls to William Hunt and Citroen Head Office with a multitude of excuses and changing the reasons for the not being able to cover the damages they stipulated that if the car was serviced only at a Citroen garage they would have picked up the recall. There is no clause stipulating that the car has to be serviced at Citroen and the responsibility of the recalled cars lies with Citroen. Our car is service regularly and on time with our mechanic of choice.

I'm legally under no obligation to service my car at Citroen. The responsibility lies solely with Citroen to contact their clients about the recall. The due diligence on the recall not being done and subsequent damages due to this negligence have caused me a week and a half of phone calls and time loss.

As explained we understand the different issues between warranty and recall and they are not mutually exclusive. Recalls and warranty are two completely different issues and we are aware of the differences. There is no time limit on a recall according to information. There is a time limit on a warranty. This is not a warranty situation.

In June (about 4 weeks ago), we took our Citreon Aircross C5 Hybrid in for normal scheduled service. 2 days after the service, on a Saturday morning, we got a warning on the dashboard to call Cirteon. We called Citreon - we were told not to drive it. Citreon got our local and normal Citreon garage to pick it up.

We then used our insurance to rent a car - very frantic and stressful day to get the insurance company to organize a rental car for us (only for a week) and then get the vehicle picked up by local garage folks. The insurance company can only pay for rental car for one week – been very stressful organizing and re-organizing schedules aroung borrowed family vehicle and a truck.

The garage could only check after a few days. We called to follow and the garage said they do not have he know how to diagnose and fix the problem as there was also a recall of some sort. The vehicle had to be taken to another garage. They organized to take it to another Citreon garage in Carcassonne - now 45 minutes away from us.

After a few days of receiving the vehicle, the garage in Carcassonne scheduled to diagnose the problem – they told us on a follow up call that it was the battery that had died. They could not tell us when they will receive a new battery to replace and fix the problem.

We are out of a vehicle and do not know when we will get the C5 Aircross Hybrid back. We thought we bought a fine French technology vehicle from a fine French company, Citreon. So far, big disappointment in relation to whole experience.

Hi I’m sorry to say my experience with Citroen Uk has not been at the level that I normally get from my local dealer, I have a relay van - MM71NZJ - the timing chain broke weds 23rd May 2023, I managed to get it back to my local garage in Rotherham via green-flag recovery from Southampton. I am a sole trader and the van in paramount for my business so without it I can’t work. I reported this to Citroen customer care on Thurs 24th who said it can take up to 3 working days to sort out a replacement vehicle as the repair is under warranty. When I contacted my local garage they said that if any part was in back order then they would provide a van, I’ve chased this up today and there is a part that is on back order so they are in the process of providing me with a replacement. It’s now Tue 30th May in the evening and I still don’t have a van. This now means from last Weds afternoon I have not been able to work through no fault of my own and I find it hard to comprehend that if a vehicle which is under warranty that has a major fault and is not useable that a replacement vehicle in the first place is not initially sourced so at least the business can carry on whilst the issue is repaired.

I am writing to express my disappointment and frustration with my recent experience with Citroen Egypt. I purchased a new car and during the warranty period, I experienced issues with oil leakage that resulted in multiple complaints to Citroen Egypt. Unfortunately, they refused to acknowledge the problem until the warranty period had expired. They finally acknowledged the issue, but informed me that I would need to pay to get it fixed.

As a loyal customer of the Citroen brand for many years, I find it unacceptable that the company would refuse to address a known issue during the warranty period. I believe that Citroen Egypt failed to provide me with the level of service and support that I should have received as a new car owner.

I am writing to request that Citroen France take action to ensure that this type of situation does not happen to other customers in the future. I would appreciate it if you could investigate my case and take appropriate measures to make sure that all customers are treated fairly.

Dear Sir,

How come a global automobile brand “CITROEN” doesn’t keep a red stock level for spare parts? Actually there must be a stock level in hand.

I have a C4 Cactus, left side passenger window glass was broken almost 25 days ago. I applied to Citroen Service in Çorlu / Tekirdağ. But I haven’t received a remarkable service yet since the spare part is not available in whole Türkiye. Is it acceptable fort he company? Is is a good reputation for Citroen? I am still waiting fort he spare part (passenger left window glass).

I have driven my car with a plastic film on the window giving a bad image to Citroen for weeks.

I think you will provide the glass upon request. (what you did is ; a classical running after a hen to catch it and to have an egg in order to cook)

Driving without a window glass on the ways more than 15 days what if in cold/ rainy weather? Assurances also doesn’t accept it in the articles.

Shame on you.

I will highlight the bad reputation of supplying your spare part everywhere on the bulletin boards and nets.

I never advise Citroen.

Citroen means regret

To whom so ever this may concern, 

My name is Narender Singh owner of the care number Citeron C3

This is regarding my Citreron car which was bought in the month od Oct 2021 and the model was... It was bought cash down payment of almost 8 lakhs and we took the car to Jaipur from delhi and the same day the ABS failed and car halted and me and my family were stranded in the jungle, we called up free pickup or service of citroen a nd noone came. than we stayed in the car and it was a horrific incident which was life threatening and me and my wife and and 8 year old kid was traumatized. MAIL WAS SENT TO Ms. Reena inthe month of JAN 2023

We drove the faulty car and came back as soon as the sun rose and we paid for the service and the care was faulty day number ONE. We wanted to exchange the faulty car and nothing happened, car kept on giving one noise after other and at least 3to four times the car went from my house which is app 50 km one side from the franchise narayana vihar from my residence faridabad. The car has gone back and forth unlimited time and everytime I have paid for fuel which has cost me 20000 rupees... FIRST I NEED THIS REFUND.

I was patient and I wanted my car fixed. This time it's gone offf the roof and the car clutch plate is completely faulty and the car stopped functioning and smoke came out of the car when I was coming from work.

Now they are asking me to pay 16000 for the faulty clutch when the car is in insurance.

The car windshield also broke which is so flimsy. I have kept so many cars and none of their front windshields broke within 3 months. With the  mirror I thought I could go unlucky but not with the clutch plate. They are showing me some picture of the old clutch plate and when I checked with the local guys and sent the pic they are saying the clutch plate that they are showing is of some old ten years old car and it's burned. My car is 6 months old and the saga is long and sad. I cannot afford all the expenses and this acr has been burden on me.

I need MY REFUND back or a new Car in exchange of this old car

I have been harassed by Citeron and if not given I will be going to consumer court and PMO (prime minister office)

Reagrds,

Narender singh

[protected]

Cher service client du siège social Citroën

Il s'agit d'une plainte officielle contre Citroën Service au Caire, en Égypte, pour avoir refusé une extension de garantie.

Mon C5 fait maintenant 99270KM, il reste presque 700 KM pour compléter la garantie officielle. Toute la maintenance a été effectuée au sein de l'agence ; le retard de la date de maintenance a été causé par des facteurs externes tels qu'un arrêt de travail causé par Corona. Cependant, les pièces de rechange ont été remplacées après avoir passé les 40 000 KM sous garantie. L'échec de Citroën Egypt à prolonger la période de garantie démontre le manque de confiance de l'entreprise dans la capacité de la voiture à rouler encore 50 000 kilomètres, et encore moins plus. Par conséquent, en tant que client, j'exige le droit de prolonger la période de garantie de la voiture si Citroën croit en ses produits et au service qu'elle fournit à ses clients et que le fait de ne pas accepter cela est considéré comme l'aveu de Citroën d'un service médiocre et d'un manque de confiance. dans le produit, néanmoins manque d'informations, de service et de communication avec les clients car il n'a jamais été mentionné qu'un seul retard dans la planification des services empêchera mon droit de prolonger la garantie

j'ai acheté ma C5 en 2020 et j'ai suivi régulièrement l'entretien de la voiture en agence depuis lors, mais en raison des conditions de la pandémie de Corona et des dates d'ouverture et de fermeture imposées et de leur impact sur la vie de chacun, y compris les rendez-vous limités pour réserver la maintenance, il y a eu un retard dans la planification de la maintenance des 40 000, qui a été combinée avec la maintenance des 50 000 avec toutes ses inclusions.

Au début de 2022, j'ai rencontré un défaut de fabrication dans la pompe à eau de la voiture, qui s'est avéré plus tard être un défaut de fabrication courant lorsque la voiture a atteint 60 000 km et a été remplacée sous garantie. Suite à cela, la voiture est retournée au travail de manière irrégulière, et lorsque je suis allé au centre de maintenance agréé, la voiture a été pratiquement testée en roulant et tout dysfonctionnement a été nié. Cependant, parce que j'ai insisté sur le fait que la voiture ne fonctionnait pas de manière contrôlée, l'ingénieur de maintenance a préféré la vérifier avec l'ordinateur, de sorte qu'il est devenu clair qu'il y avait un dysfonctionnement dans l'ordinateur de la voiture qui l'empêchait de fonctionner régulièrement, et il l'a réparé tout de suite. En conséquence, il est devenu clair qu'il y avait un dysfonctionnement dans l'ordinateur de la voiture qui l'empêchait de fonctionner régulièrement, et il l'a réparé immédiatement. En émettant un ordre d'entretien et d'inspection du véhicule pour s'assurer qu'il n'y a pas d'autres problèmes. Cela s'est produit à nouveau lorsque je suis parti pour un voyage de trois semaines et que je suis revenu pour constater que le moteur de la voiture n'avait pas démarré, peut-être parce que la batterie n'avait pas été chargée, alors je me suis immédiatement rendu au centre de maintenance, qui a examiné la voiture et confirmé qu'il y avait n'avait pas de dysfonctionnement et que la voiture était en excellent état comme neuve, et que le moteur n'a pas démarré parce qu'il n'avait pas été utilisé depuis un certain temps. Trois semaines plus tard, la réceptionniste a proposé de prolonger la période de garantie de la voiture de 50 000 kilomètres supplémentaires en raison de l'excellent état de la voiture, comme la Fabriqa. A retourner au centre de maintenance dans moins d'un mois et avant la date de maintenance prévue car le moteur ne fonctionnait pas. Pour retourner à la station-service et découvrir que c'était à cause de la batterie qu'il fallait changer.

Cette fois, j'ai demandé à prolonger la garantie comme suggéré par Citroën car je ne fais pas autant confiance au service que je ne fais pas confiance aux véhicules Citroën en Egypte! — Dear Citroen Head Office Customer Service

This is a formal complaint against Citroen Service in Cairo, Egypt for refusing a warranty extension.

I purchased my C5 in 2020 and have been following up on the maintenance of the car at the agency on a regular basis since that time, but due to the conditions of the Corona pandemic and the imposed opening and closing dates and their impact on everyone's lives, including the limited appointments for booking maintenance, there has been a delay in scheduling the maintenance of the 40,000, which was combined with Maintenance of the 50,000 with all of its inclusions.

At the beginning of 2022, I experienced a manufacturing defect in the car's water pump, which later turned out to be a common manufacturing defect when the car reached 60,000 km and was replaced under warranty. Following that, the car returned to work irregularly, and when I went to the authorized maintenance center, the car was practically tested by driving, and any malfunction was denied. However, because I insisted that the car was not operating in a controlled manner, the maintenance engineer preferred to check it with the computer, so that it became clear that there was a malfunction in the car computer that caused it not to work regularly, and he fixed it right away. As a result, it became clear that there was a malfunction in the car computer that caused it not to work regularly, and he fixed it right away. By issuing an order for maintenance and inspection of the vehicle to ensure that there are no other problems. This happened again when I went on a three-week trip and returned to find that the car engine did not start, possibly because the battery had not been charged, so I immediately went to the maintenance center, which examined the car and confirmed that there was no malfunction and that the car was in excellent condition as new, and that the engine did not start because it had not been used for a while. Three weeks later, the receptionist offered to extend the car's warranty period for another 50,000 kilometers due to the car's excellent condition, such as the Fabriqa. To return to the maintenance center in less than a month and before the scheduled maintenance date because the ingine was not running. To return back to the service station and find out that it was dur to the battery which had to be changed.

This time I asked to extending the warranty as suggested by Citroen as I do not trust the service as much as I do not trust Citroen Vehicle in Egypt!

My C5 now is 99270KM, it is almost 700 KM to complete the official guarantee. All maintenance was performed within the agency; the delay in the maintenance date was caused by external factors such as a work breakdown caused by Corona. However, spare parts were replaced after spending the 40000 KM under warranty. Citroen Egypt's failure to extend the warranty period demonstrates the company's lack of confidence in the car's ability to run for another 50,000 kilometers, let alone longer. As a result, as a customer, I demand the right to extend the car warranty period if Citroen believes in its products and the service it provides to its customers and failure to agree to this is regarded as Citroen's admission of poor service and lack of confidence in the product, nevertheless lack of information, service and communications with customers as it was never mentioned that only one delay in scheduling the services will prevent my right to extend the warranty.

For the first time, was obliged to use the tire repair tool, that was included in the purchaze of my Citroen C3. The tool for unscrewing the bolts of the tire, it is made from 'tin' and was cutted in a second. See attached photo. It is a desgrace! The trivial material that the tool is constructed is linked with the deliberatly cost reduction and resulted a lot of inconvonience and trouble, in a very simple situation, of changing a tire.

have just received my new Berlingo on the 11 th April, I'm very happy with the car after waiting 8 mth fo it, however I'm not happy I have no Satnav installed,as with all the advertising of this model it states its all included I'm not happy to find it's not on the car system, if I had been told this I would have had it put in as I use it all the time being disabled so I'm not happy.

Please contact me, sue steel [protected] thank vou

We were told our Citroen Picasso needs a Diesel Particulate Filter and had to order it from Citroen/Puegeot. Told the part would come in 4-6 weeks. 9 weeks in, at least 20 telephone calls (always promise a reply but never get one), and 3.5k taken from us at start, and they pretty much still say need to look further into it, not sure when it will arrive.

We have no car and no money and no one in the parts department has any care whatsoever. Half the time the parts department does not even answer.

Pretty sure Citroen/Peugeot must be going out of business in Australia.

Plan to go to consumer ombudsman if no reply today.

I am now using this platform to complain as no one answered my previous emails sent to [protected]@stellantis.com and CJ.[protected]@supergrp.com

Details of the vehicle : C3 1.2 PURETECH SHINE purchased in 2022.

I tried to attached the invoice but PDF format is not supported by this platform. If needed, I will forward the invoice to the email address you will provide me.

I am writing to request a thorough inspection of my car due to its high fuel usage. Despite my efforts to conserve fuel, my C3 is consuming an unusually high quantity of fuel, which worries me.

It took me several weeks to ensure that I was driving as seldom as possible, but I never go more than 500 kilometers on a full tank.

I used to get between 800 and 1000 kilometers per tank with my previous C3. It is unmistakably an issue with my current vehicle.

I believe that a thorough inspection of my car's fuel system, engine, and other components is necessary to identify any potential issues that may be causing the high fuel usage. I would greatly appreciate it if you could schedule the inspection at your earliest convenience and provide me with a detailed report of any findings.

I believe this will be a no-cost service covered by the vehicle's warranty.

Please let me know if there is any additional information you require from me to facilitate the inspection process. I look forward to your prompt response and resolution of the issue.

Thank you

for your attention to this matter.

Sincerely, Anne-Sophie

Olivier +[protected] email : [protected]@gmail.comm

Service lamp is always on and the GPS-map points to the nearest garage, even if there is nothing wrong with the car, only yearly service notice.

This makes all of us feel unsafe in the car - is there anything wrong with it or is it not?

When I lend the car to someone, they feel unsafe as well and unsure if the car is safe to use.

I feel unsafe to use the car on longer trips.

I have stopped taking the car to yearly service bc I don't want to spend to much money on a car that makes me and all it's users and passengers unsafe. (I do ofc take it to service if something is actually wrong with it, making sounds etc, ofc as part of the mandatory every second yearly EU-control)

Citroen says they can turn this feature of, but not for free.

My Citroen C4 was taken to local official Citroën service in Split, Croatia (PSC Dalmacija) due to malfunctioned cabin heating and issue with excessive oil consumption. Service claimed that it will be necessary to dismantle the engine in order to solve the issues.

I agreed to their offer and left the car in service on 28.11.2022. Estimated service time was 2 weeks. However, car stayed in service for a full month, until 27.12.2022. According to the service, cabin heating was fixed and oil issue partially resolved, as full repairs will cause excessive costs. I agreed to partial repairs, which should (according to service) ensure full car functionality with remaining oil consumption issue. Cabin heating stopped working again after the service which cost €1215.19. Car was brought back to service where they came up with additional €287.45 repairs and claimed that issue was not due to improperly carried out service between 28.11 and 27.12.2022. I filed official complaint to Citroën Croatia but they came back only with reply from local service in Split that everything was done properly and that I was warned that there will be still some issues with the car.

Truth is that I was told that there will still be some issues with oil consumption but not that the car will not be in driving condition, as remarked by service after the car was brought back (and after the service of €1215). As I discovered later, this official Citroën local service has terrible reviews and it seems that plenty of people in this part of Croatia are avoiding buying Citroën due to this horrible official service. Judicial system in Croatia is extremely slow and it normally takes months or even years to solve any of the issues with service in court. In addition, chances of winning are very small. Can You please provide any official Citroën email address in France in order to further complaint about mentioned service?

Thank You very much
Best regards
Mario Radic

Citroën C4 Grand Picasso (CU15 VYH)
Over the Christmas/New Year my wife and I, were visiting locally a friend (Approx. 10 Miles). Travelling on a dual carriageway up a small rise, the car stops moving forward and would not engage any gears. We had to be rescued by a Recovery company and returned home.

Almost opposite our house is a Garage, (Station Garage Torphins), On investigation of the Garage discovered that the Clutch had completely destroyed itself. The clutch plate, the selector and the main assembly. I am surprised that this should happen on a car with Automatic Transmission? You may or may not be aware of this problem, but from an engineering point of view, I thought that it would be appropriate of me to inform you. If you should wish to see the damaged items, they are being held by the Garage for Inspection. I would appreciate any comments that you may have on this info? My address is AB31 4JA 1 Craigour Ave., John Chesterfield Barber