Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Car Dealers Citroen Unusable new van
Citroen

Citroen review: Unusable new van

P
Author of the review
11:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Our business purchased a brand new Citroen Relay van in April 2023 via Vanzone (Principality Motor Company Ltd) using a loan from Lombard finance. The van developed an engine fault and broke down roadside after 100 miles.

The van has now been off the road with related engine faults at Drive Citroen dealership, Stockton On Tees for 298 days out of 384 days of ownership. After 2 months of the dealership failing to repair the fault we have been asking Vanzone, Citroen and Lombard to accept a rejection of the vehicle.

All three businesses have continually refused to accept a rejection, blaming each other for the problem. The van has now been unusable for 78% of the time we have owned it. This is still increasing because both the Citroen dealership service manager and Citroen technical cannot find a resolution to the fault. They have replaced most components in and around the engine.

Citroen customer care, Vanzone customer services, Lombard complaints department and the Financial Ombudsman are all involved but we are now being told litigation might be our best solution.

Confidential Information Hidden: This section contains confidential information visible to verified Citroen representatives only. If you are affiliated with Citroen, please claim your business to access these details.

More
Send message
Copy link
Report
0 comments
Add a comment

More Citroen reviews & complaints

Citroen - Service / Quality 5
Citroen - BAD MANUFACTURING 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Citroen - Gearbox defects - wolrse car ever
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Citroen - C3 aircross engine fault
Citroen - malfunction
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Citroen - Citroen c3, tire repair kit, vehicle no. vf7sxhnz6jt506535.
Citroen - time taken to repair car under warranty & recall for faults not of our causing
Citroen - C4 catcus urea emissions fault
Citroen - Citroen c4 cactus 1.2 t puretech recall
Citroen - Complain (I'm not satisfier)
View all Citroen reviews and complaints

  1. Citroen Contacts

  2. Citroen phone numbers
    8800 100 1150
    8800 100 1150
    Click up if you have successfully reached Citroen by calling 8800 100 1150 phone number 1 1 users reported that they have successfully reached Citroen by calling 8800 100 1150 phone number Click down if you have unsuccessfully reached Citroen by calling 8800 100 1150 phone number 1 1 users reported that they have UNsuccessfully reached Citroen by calling 8800 100 1150 phone number
    Russia
    +33 969 391 818
    +33 969 391 818
    Click up if you have successfully reached Citroen by calling +33 969 391 818 phone number 10 10 users reported that they have successfully reached Citroen by calling +33 969 391 818 phone number Click down if you have unsuccessfully reached Citroen by calling +33 969 391 818 phone number 25 25 users reported that they have UNsuccessfully reached Citroen by calling +33 969 391 818 phone number
    France
    +44 800 093 9393
    +44 800 093 9393
    Click up if you have successfully reached Citroen by calling +44 800 093 9393 phone number 0 0 users reported that they have successfully reached Citroen by calling +44 800 093 9393 phone number Click down if you have unsuccessfully reached Citroen by calling +44 800 093 9393 phone number 0 0 users reported that they have UNsuccessfully reached Citroen by calling +44 800 093 9393 phone number
    United Kingdom
    +61 288 929 199
    +61 288 929 199
    Click up if you have successfully reached Citroen by calling +61 288 929 199 phone number 0 0 users reported that they have successfully reached Citroen by calling +61 288 929 199 phone number Click down if you have unsuccessfully reached Citroen by calling +61 288 929 199 phone number 0 0 users reported that they have UNsuccessfully reached Citroen by calling +61 288 929 199 phone number
    Australia
    +64 800 248 7636
    +64 800 248 7636
    Click up if you have successfully reached Citroen by calling +64 800 248 7636 phone number 0 0 users reported that they have successfully reached Citroen by calling +64 800 248 7636 phone number Click down if you have unsuccessfully reached Citroen by calling +64 800 248 7636 phone number 0 0 users reported that they have UNsuccessfully reached Citroen by calling +64 800 248 7636 phone number
    New Zealand
    +43 800 333 472
    +43 800 333 472
    Click up if you have successfully reached Citroen by calling +43 800 333 472 phone number 0 0 users reported that they have successfully reached Citroen by calling +43 800 333 472 phone number Click down if you have unsuccessfully reached Citroen by calling +43 800 333 472 phone number 0 0 users reported that they have UNsuccessfully reached Citroen by calling +43 800 333 472 phone number
    Austria
    +32 22 066 800
    +32 22 066 800
    Click up if you have successfully reached Citroen by calling +32 22 066 800 phone number 0 0 users reported that they have successfully reached Citroen by calling +32 22 066 800 phone number Click down if you have unsuccessfully reached Citroen by calling +32 22 066 800 phone number 0 0 users reported that they have UNsuccessfully reached Citroen by calling +32 22 066 800 phone number
    Belgium
    +49 800 444 4775
    +49 800 444 4775
    Click up if you have successfully reached Citroen by calling +49 800 444 4775 phone number 0 0 users reported that they have successfully reached Citroen by calling +49 800 444 4775 phone number Click down if you have unsuccessfully reached Citroen by calling +49 800 444 4775 phone number 0 0 users reported that they have UNsuccessfully reached Citroen by calling +49 800 444 4775 phone number
    Germany
    +353 18 108 800
    +353 18 108 800
    Click up if you have successfully reached Citroen by calling +353 18 108 800 phone number 0 0 users reported that they have successfully reached Citroen by calling +353 18 108 800 phone number Click down if you have unsuccessfully reached Citroen by calling +353 18 108 800 phone number 0 0 users reported that they have UNsuccessfully reached Citroen by calling +353 18 108 800 phone number
    Ireland
    +49 800 804 080
    +49 800 804 080
    Click up if you have successfully reached Citroen by calling +49 800 804 080 phone number 0 0 users reported that they have successfully reached Citroen by calling +49 800 804 080 phone number Click down if you have unsuccessfully reached Citroen by calling +49 800 804 080 phone number 0 0 users reported that they have UNsuccessfully reached Citroen by calling +49 800 804 080 phone number
    Italy
    +31 800 248 7636
    +31 800 248 7636
    Click up if you have successfully reached Citroen by calling +31 800 248 7636 phone number 0 0 users reported that they have successfully reached Citroen by calling +31 800 248 7636 phone number Click down if you have unsuccessfully reached Citroen by calling +31 800 248 7636 phone number 0 0 users reported that they have UNsuccessfully reached Citroen by calling +31 800 248 7636 phone number
    Netherlands
    +351 808 203 776
    +351 808 203 776
    Click up if you have successfully reached Citroen by calling +351 808 203 776 phone number 0 0 users reported that they have successfully reached Citroen by calling +351 808 203 776 phone number Click down if you have unsuccessfully reached Citroen by calling +351 808 203 776 phone number 0 0 users reported that they have UNsuccessfully reached Citroen by calling +351 808 203 776 phone number
    Portugal
    +34 913 213 921
    +34 913 213 921
    Click up if you have successfully reached Citroen by calling +34 913 213 921 phone number 0 0 users reported that they have successfully reached Citroen by calling +34 913 213 921 phone number Click down if you have unsuccessfully reached Citroen by calling +34 913 213 921 phone number 0 0 users reported that they have UNsuccessfully reached Citroen by calling +34 913 213 921 phone number
    Spain
    +46 771 443 322
    +46 771 443 322
    Click up if you have successfully reached Citroen by calling +46 771 443 322 phone number 0 0 users reported that they have successfully reached Citroen by calling +46 771 443 322 phone number Click down if you have unsuccessfully reached Citroen by calling +46 771 443 322 phone number 0 0 users reported that they have UNsuccessfully reached Citroen by calling +46 771 443 322 phone number
    Sweden
    +41 800 002 112
    +41 800 002 112
    Click up if you have successfully reached Citroen by calling +41 800 002 112 phone number 0 0 users reported that they have successfully reached Citroen by calling +41 800 002 112 phone number Click down if you have unsuccessfully reached Citroen by calling +41 800 002 112 phone number 0 0 users reported that they have UNsuccessfully reached Citroen by calling +41 800 002 112 phone number
    Switzerland
    +90 212 359 6363
    +90 212 359 6363
    Click up if you have successfully reached Citroen by calling +90 212 359 6363 phone number 14 14 users reported that they have successfully reached Citroen by calling +90 212 359 6363 phone number Click down if you have unsuccessfully reached Citroen by calling +90 212 359 6363 phone number 0 0 users reported that they have UNsuccessfully reached Citroen by calling +90 212 359 6363 phone number
    100%
    Confidence score
    Turkey
    +86 400 886 6688
    +86 400 886 6688
    Click up if you have successfully reached Citroen by calling +86 400 886 6688 phone number 0 0 users reported that they have successfully reached Citroen by calling +86 400 886 6688 phone number Click down if you have unsuccessfully reached Citroen by calling +86 400 886 6688 phone number 0 0 users reported that they have UNsuccessfully reached Citroen by calling +86 400 886 6688 phone number
    China
    +852 23 892 380
    +852 23 892 380
    Click up if you have successfully reached Citroen by calling +852 23 892 380 phone number 0 0 users reported that they have successfully reached Citroen by calling +852 23 892 380 phone number Click down if you have unsuccessfully reached Citroen by calling +852 23 892 380 phone number 0 0 users reported that they have UNsuccessfully reached Citroen by calling +852 23 892 380 phone number
    Hong Kong
    +81 120 541 060
    +81 120 541 060
    Click up if you have successfully reached Citroen by calling +81 120 541 060 phone number 0 0 users reported that they have successfully reached Citroen by calling +81 120 541 060 phone number Click down if you have unsuccessfully reached Citroen by calling +81 120 541 060 phone number 0 0 users reported that they have UNsuccessfully reached Citroen by calling +81 120 541 060 phone number
    Japan
    +65 64 708 600
    +65 64 708 600
    Click up if you have successfully reached Citroen by calling +65 64 708 600 phone number 0 0 users reported that they have successfully reached Citroen by calling +65 64 708 600 phone number Click down if you have unsuccessfully reached Citroen by calling +65 64 708 600 phone number 0 0 users reported that they have UNsuccessfully reached Citroen by calling +65 64 708 600 phone number
    Singapore
    +27 860 772 424
    +27 860 772 424
    Click up if you have successfully reached Citroen by calling +27 860 772 424 phone number 0 0 users reported that they have successfully reached Citroen by calling +27 860 772 424 phone number Click down if you have unsuccessfully reached Citroen by calling +27 860 772 424 phone number 0 0 users reported that they have UNsuccessfully reached Citroen by calling +27 860 772 424 phone number
    South Africa
    +55 800 011 8088
    +55 800 011 8088
    Click up if you have successfully reached Citroen by calling +55 800 011 8088 phone number 0 0 users reported that they have successfully reached Citroen by calling +55 800 011 8088 phone number Click down if you have unsuccessfully reached Citroen by calling +55 800 011 8088 phone number 0 0 users reported that they have UNsuccessfully reached Citroen by calling +55 800 011 8088 phone number
    Brazil
    More phone numbers
  3. Citroen emails
  4. Citroen address
    6, rue Fructidor, Paris, 75017, France
  5. Citroen social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 18, 2024
  7. View all Citroen contacts
Citroen Category
Citroen is ranked 23 among 1391 companies in the Car Dealers category
#21 Mahindra & Mahindra Mahindra & Mahindra #22 Mazda Mazda #23 Citroen Citroen #24 CarsDirect CarsDirect #25 Bumper Bumper
Citroen Alternatives
StadiumToyota.com 1 review CarMax 346 reviews Woodmen Nissan 1 review Nissan of Elk Grove 1 review Nissan of New Rochelle 1 review