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CB Car Dealers Citroen Parts for the citroen c5 aircross are in short supply
Citroen

Citroen review: Parts for the citroen c5 aircross are in short supply

S
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5:20 am EST
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This review was chosen algorithmically as the most valued customer feedback.

I purchased my C5 Aircross in January 2023, and the VIN is VR7A45GFSNL052798. Unfortunately, I was involved in an accident on October 2, 2023, and my car has been waiting for repairs at a Citroen-authorized service center since then. They mentioned that some spare parts were supposed to arrive from France, but they still have not arrived. My car has been in for repairs for four months. Currently, they have provided me with a substitute vehicle, but it is on loan and cannot be used in the same way that my own car can. This situation has also prevented me from visiting my family in another city. I loved my Citroen and believed in the brand, but this experience has left me extremely disappointed. I've been a long-time Citroen customer, having previously owned a Grand Picasso. However, given the lack of responsiveness and a solution-oriented approach, I am reconsidering my loyalty to Citroen and other PSA group vehicles. They have lost my trust, and I will not recommend them to anyone in my circle. Citroen, you have let me down, and I doubt I will ever consider purchasing another PSA Group vehicle.

Claimed loss: about over than 6 months without my car

Desired outcome: I want them give me a new car

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  1. Citroen Contacts

  2. Citroen phone numbers
    8800 100 1150
    8800 100 1150
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    Russia
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    France
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    +44 800 093 9393
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    United Kingdom
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    Australia
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    Belgium
    +49 800 444 4775
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    Germany
    +353 18 108 800
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    Ireland
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    Italy
    +31 800 248 7636
    +31 800 248 7636
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    Netherlands
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    Sweden
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    Switzerland
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    100%
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    Turkey
    +86 400 886 6688
    +86 400 886 6688
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    China
    +852 23 892 380
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    +81 120 541 060
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    +65 64 708 600
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    Singapore
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    South Africa
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    Brazil
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  3. Citroen emails
  4. Citroen address
    6, rue Fructidor, Paris, 75017, France
  5. Citroen social media
  6. Olivia
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    Dec 18, 2024
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