GoodLife Fitness
Reviews and Complaints

The all girls location at South Oakville Mall (formerly Hopedale Mall) in oakville Ontario CONTINUES to suggest my friend, a former Goodlife PT is training me at our gym. So much so that simply us being at the gym at the same time seems to confirm our "appointments". We both have PROVEN our lack of personal training time and time again yet we continue to be approached. Your values of encouraging a "Goodlife" via fun and exercise is being compromised by this particular location. Upon being approached, several other members agreed that their allegations were backed by no evidence. I would like this issue to be addressed to all staff members so moving forward I can vouch that being a goodlife member includes working out with friends in a positive environment.

All I've wanted to do is cancel my membership. Apparently something as simple than this is about as difficult as winning the Tour de France without steroids. I emailed the memberships email address with my request as I expected, no reply.

I’ve called the membership hotline the last 4 days in a row about 13 times total. All at varying hours of the day only to get 3 different recordings all pushing you to leave a phone # for a call back. Which I’ve done 3 times by the way with no return calls. If I refuse that option and choose to wait on hold I’m automatically disconnected after 3 minutes.

3 days after being fed up with getting no where I went out of my way to walk into my home location only to be quickly advised I cannot cancel my membership without physically speaking to a manager in person. WHY?!? A manager whose best availability is of course during regular business hours (that are also the same as my work hours). So I had no choice but to set an appointment for my next availability. Which of course is close to a week away from yesterday! It's actually amusing in a twisted way how the process is created only to stall just long enough for another unnecessary payment to be withdrawn from my bank account.

I followed up with a second email today. I called another location today that's on my route home and was told I can cancel anywhere... as long as I speak to a manager in person. I can also walk in to do this but the wait to see one could be anywhere from "5 or 10 minutes to 4 or 5 hours". Funny how when I walked in to sign up they scrambled to have a manager meet with me on the spot.

This process is an absolute joke. And this experience alone is enough for me to never want to sign up with Goodlife again and you can bet your baklava I will deter anyone I know considering signing up for Goodlife.

I want to have a receipt provided under my name and my member # is [protected] and my name is Vedhawtee Jhurry. Right now I have a corporate bank account and wants to have the receipt issued to my name for the portion of payment that I make which is $18.99 bi weekly.

I have already submitted the receitpt request at least 3 times and has still not received a response from Good Life Fitness.

I want a receipt to be emailed to me from July to current date as sson as possible.

What is the point of having a Customer Care Hotline when it doesn't accept callers?

From the website:
Anybody who has a question or concern about the GoodLife experience can always call one of their customer care hotlines. There are two main toll-free numbers GoodLife directs people towards.

The first is [protected]. This number will put you in touch with the Member Experience Team, which is open from 8:45AM-5:00PM Mondays through Fridays.

Call the line and due to a high volume of callers they are no longer accepting new calls.

Dear goodlife

I'm writing this because I was so disappointed with what happened to me on aug 31 (Thu), 2017 at around 11pm at st. Clair location goodlife.
I was trying to write this letter earlier, but I couldn’t get out of the trauma that I felt from that day and it took me time to get out of it. I’m still suffering.

It happened on aug 31 (Thu), 2017 at around 11pm.
I went to the goodlife centre at st. Clair location to cancel my account because I didn't have enough time to go to the gym on a regular basis.
When I got there, there was a staff whose name is michael at the front desk. He said I can't cancel my account because there was no manager. But he lied.
In a few minute, ramon came out who helped me to register at the first time. So, I explained why I needed to cancel my account. He asked me a few questions to find my information, but he kept pretending that he couldn't find my info. And it happened at that moment. Ramon said "oh, that's why! I remember this lady (Pointed out his computer and showed it to me), not you. They tried to humiliate me saying that how I look is so different, depending on how I wear make-up.

And ramon, michael and another staff who was asian lady all laughed at me.

This is absolutelly sexual harassment!

It is not acceptable. I was utterly embarrassed and traumatized at their group action.

I want you goodlife to train them proper gender education and also compensation for me who was humiliated and laughed by your uneducated (In terms of sexual harassment and assault etc.) and impolite staff.

There must be a cctv record on that day and time. I would advise you to check it first, before the staff delete it.

Hope you deal with this matter seriously. I don’t want any other women and girls get similar humiliation at goodlife when they ask cancellation.

Look forwad to hearing from you soon.

Best,

Hyeonjeong yoo

I have had about 3 communications with Ms. Shelley ( I was told by her that she is the Manager on site). And in every occasion I wasn't able to communicate with her because of her lack of professional communication skills.

I wanted to transfer my membership from one location to all location and I was given a runaround from Shelley. When I asked for an e-mail in writing, she said she will send me, so I can deal with it.

Today she told me unless I provide her with my banking information, she is unable to do anything for me, although there is an error made by her/another associate and accidently cancelled my membership.( I have paid in full for the whole year).

This is absolutely unacceptable from a person who is responsible as a manager of a reputable organization like yours.

Hello, this is Yun Hwangbo and my email is [protected]@naver.com. I decided to start working out for 3 months with a trainer on May and pay for 4 months. (650.48$ Each.) The thing is I have cancelled workout with a trainer on early June. But you guys still took my money out on July 13th, and September 1st. I went to goodlife in yonge and finch several times to get refund but one time, they changed the computer system and it did not work well yet so, manager wanted me to email him but he did not answer me. Other times, there is no manager so they wanted me to come later so I came later, and then people there finally say we do not do any payment thing here and let me know head office number. And every freaking time I call the head office, they're busy with other customers. What's going on here. All Korean assistants there know this was happening to me. I know if I want to cancell, I need to pay like 10 percent of my fee so I would like to get my 1300.96$ and pay 10 percent. Please, please let me know how should I deal with this situation.

Thank you.

On Sunday september 10th at around 2 O'Clock I received a very unprofessional treatment by a managers goes by the name Derek and the assistant manager Malcom at the masonville branch in london, ontario(116 N Centre Rd, London, ON N5X 0G3, Canada). A machine was broken, immitting a very high pitch and disruptive noise was causing me headaches and disturbing my workout. Given my heart condition causing my blood pressure to rise, I am more prone to headaches. I had mentioned this incident to the desk lady at the time and she was able to hear the noise and asked me to talk to Malcolm. In which I did and he admitted it was very a disruptive and said he will take care of it. I proceeded to workout entrusting Malcolm will take some actions to ask the person using it to use another machine and put a "broken" sign on the machine. However it seemed to me that Malcolm has ignored my issue that resulted in me not focusing on my workout and getting headaches and I had to leave immediately. The noise was so high pitched and Malcolm admitted it and never addressed the situation. On my way down I asked the lady at the counter to cancel my membership, she then called Malcolm to help me out with it. Who asked me why and I told him "because you didn't do anything about what had just addressed you". Malcom then replied "sure lets go ahead and cancel it" he then proceeded to take his time intentionally. Attempting to look me up with multiple incorrect spelling mistakes and had me sit and hear that noise for as long as possible which I thought to be very rude and unprofessional not only that i was intentionally hurt by his actions. I immediately expressed that I cannot tolerate this sound and I asked to speak to Derek as I thought it would speed up this process. Derek asked me the same question "why do you want to cancel the membership", I then told Derek "because Malcom had ignored my concerns", Derek then replied "sure lets cancel the membership", after attempting to follow the foot-steps Malcom had taken, Derek said "well Malcom is the assistant manager he has access to the system" which I then felt insulted again and bullied because I felt like they were both playing around with me with very minimal care towards how I felt or what my health condition was. Given the case that im already passing through stressful events such as my father being diagnosed with cancer and my grandfather passing away. I know they are not aware of this but none the less, no one of your customers should ever be deserved to be treated with such disrespect and lack of dignity. They completely did not care that they are losing a customer. I had looked this branch on google and found numerous terrible feedback regards the management as well as a very poor star rating. I hope someone takes this note seriously and addresses the situation and I will never go back there again. It was humiliating, embarrassing and very disrespectful having to deal with Derek and Malcom. Given that I was a cause of many referrals to GoodLife. Word of mouth is very powerful and I do not think Malcom and Derek understand this aspect.

On Sunday September 3rd the GL at 2395 Trafalgar Road in Oakville was suppose to be opened at 7am. At 8:15 it was still locked. I got beyond fed up and went across the street to the GL at 201 Oak Walk Drive. This location was to be opened at 8am and it too was locked! This was beyond frustrating and disappointing. Not to mention waste of my time and gas to drive to the location!

"Without Prejudice"

Regarding a Breach of Contract

Please Note : The deadline for Goodlife Fitness to meet its contractual obligations is Sept. 13th 2017.

To whom this may concern: Please note that Canyon Meadows Goodlife in Calgary Alberta has refused to meet its financial obligations & contractual agreement. If this unprofessional & illegal behaviour is not appropriately dealt with by Goodlife Fitness Corporate Headquarters and an apology with full amends is not made, then along with the following emails Ms. Wright will be telling her story to various media as well as performing a Goodlife Fitness inspired comedy Routine though out, but not limited to, Canada & the U.S.A at, but not limited to, corporate events, private functions, comedy clubs & T.V. appearances.

Feel free to decide if you would rather pay off the contract in which case you can make the cheque payable to Ms. Wright in the amount of $ 234.00. If a cheque is made out to Ms. Wright available for pick up at the Stephen Ave location by
Sept 13th 2017, the amount will be reduced to $149 00
If further unethical behaviour on the part of Goodlife fitness requires the emailing of the aforementioned media etc. then the remaining balance of $234.00 will be required. Plus an additional $1000.00 for paper work not including court fees which will be added on to your monies owing.

Copies of the following traceable emails as well as a contract will also be sent to the proper authorities including but not limited to The Better Business Bureau various media which include media who have previously interviewed Ms. Wright in her capacity as a comedian and business woman including but not limited to W5, The Conan O'Brien Show, various radio shows & newspapers across Canada; as well as the legal firm assigned to handle this case.

Kelsi Foreman
On Wednesday, March 29, 2017 2:55 PM, Kelsi wrote:
Hello! The following is a reply to your "Invite Star Giggles to your party & get a Free 1/2 hr when..." Ad on Kijiji

From: Kelsi
Hi Giggles! I am the general manager at GoodLife Fitness in Canyon Meadows. We have our 38th birthday party coming up on Wednesday April 19th. To celebrate our members we are throwing a nostalgic kids party with vendors, a photo booth and treat bags. We're currently looking for a balloon artist to come in from 6-7:30 for a little entertainment. We have a very limited budget to work with but are offering our entertainers a 3 month membership for their time and expertise as well as the opportunity to market yourself to our member base. If this is something you would be interested in please let us know!

star giggles
To
Kelsi
Mar 30 at 2:45 PM
Hi Kelsi

For private functions our rate is$ 150 /hr $ 195 / 1&1/2 hrs
Corporate functions are double the price.
How small is you small budget?

Kelsi Foreman Sorry, I should have clarified better. We have a small budget which is currently covering the cost of our food etc. We are offering our entertainers the 3 month memberships (a value of $241.00) we also have a newsletter which reaches 500 families/month where we would love to put your advertising info. Let me know if this is something that interests you! Sent from my iPhone

Kelsi Foreman
To
star.[protected]@yahoo.ca
Mar 31 at 3:13 PM
Hi Star Giggles!
Address is 13226 Macleod Trail SE
Happy to provide a 4 month membership for your services and looking forward to the party!
Sent from my iPhone

• Also note that conversations on the telephone preempted the final agreed upon amount of 4 months membership.
• Be advised that the abusive behavior of 2 current male staff members Mitchel, job title “motivator” & Alex “manager” (at your 8th Ave location in Calgary) instigated the halting of the 4th month membership after 3 months. Apparently my daring to make a verbal complaint about Mitchel's condescending behaviour towards me was an unforgivable act. I was told that was being “belligerent”. The short version is….. a contractual agreement made by another manager (Kelsi ) at another club without her knowledge is then terminated. And I might add illegally . Having been the president of my own company for well over 2 decades and in business even longer it seemed to me illogical that anyone with just common sense, if lacking even just the minimal educational background in business, would not have the smarts to think to contact a “member” before making such an arbitrary decision affecting Goodlife so financially negatively. ( I have been working out at gyms since I was a teen and plan to continue to work out at least until my 80's) So those are $$$$$ Goodlife isn't getting. All because of poor people skills by a few incompetent staff. Not to mention the bad word of mouth generated, by of all people, a comedian. Talking about stuff like this is what I get paid for. Think People this is what I do for a living! Why would I not use this comedy in my shows? Another basic principle of business is that when you have a dissatisfied customer and you then make them happy because you go above doing just the minimum to make them happy….that customer then tells E V E R Y O N E about that positive experience too. Now close your eyes & imagine a COMEDIAN having such an experience. Guess who they'll tell? You got it. Talk about positive publicity.

• The reason I am currently not a member of Goodlife fitness (which is so conveniently located to my downtown office) is directly contractible to Mitchel. Mitchel did so much more than just fail to “motivate” me to join. Two yrs ago I went to that 8th Ave Goodlife when they were promoting a 3 day free trial membership. That was the first time I had ever met Mitchel. To sum it up Mitchel refused to let me try a 3 day free membership, insinuating that I couldn't afford to join & was not the type of person, being middle aged and overweight, that Goodlife wanted as a member. I told him I was the president of my own company for over 25yr and could well afford to join Goodlife. Then I mentioned that I was a comedian for a living and ran a comedy company to which he scoffed.
I left thinking: Thank God I lead a privileged life and rarely have to deal with such juvenile fools. And then joined your competitor's gym.

• After Kelsi hired me I then called Alex at 8th Ave thinking he too might want to have the same deal Kelsi made with me. When I spoke to Alex and told him that Kelsi had hired me to perform at their 38 yr. birthday party. Alex's response was: “NO THEY DIDN”T!” I explained with further details and once again Alex insisted: “NO THEY DIDN”T!” I just let that conversation go. You can't have a reasonable discussion with someone too inept to even have the good sense to confirm the information being given him before vehemently denying it.
Even though I had put my other gym membership on hold for this 4 month work out at Goodlife, I was having such a good time that I wanted to end my current Gym to instead join Goodlife.

I contacted Kelsi about joining Goodlife for two yrs and being cognizant of her giving me the gig, I wanted to reciprocate by giving her the commission. Unfortunately I don't feel I can at this time. Because of a few immature, mean spirited staff's bad behavior done just-for-the-fun-of-it (which I can't imagine Goodlife Corporate would condone.), Kelsi loses her commission and Goodlife Corporate loses so much more.

You don't just lose me as a new member (still wanting to work out another 25 m+more yrs) but all the future potential members I'll influence with my comedy about Goodlife's alleged policies like.. “the customer is always wrong policy” And how the courts allow criminals 3 strikes but Goodlife has a 1 strike and you're out policy.” Not to mention the fun a comedian can have with your company name and the emails. Asking for others' online with bad experiences should keep me in new material for yrs.

Chances are you won't find any of this funny. I haven't even begun to write this in a comical way. I've just been stating the verifiable facts. Ultimately finances from not only me but also those I influence with my comedy will affect you. Why would Goodlife allow juvenile, incompetent employees on an ego-based power trip to sully Goodlife's reputation and jeopardize their finances? Didn't you hire these employees to contribute to the building of your Brand?

I could go into further details but I hope this is enough for you.
(If you can fix this situation quickly, email me with a positive response, perhaps even (dare I dream) extend the membership to 2-6 additional months as an apology for all this unnecessary grief and excessive typing, & respond in the next day or two I will gladly tell you exactly why I wanted to join Goodlife fitness over my other Gym.)
Sincerely
Ms.Wright
P.S.: Since Kelsie told me it was $ 26 every 2nd week for a one yr membership and $ 24/every 2nd week for two yrs…..
and my price quotes are clearly stated in the email as being double
$ 195.00 for corporate = $390.00.
How does a 3 month memberships have a value of $241.00

Hello! My name is [removed] and I am a member of the McLaughlin four corners Goodlife in Brampton, Ontario, Canada. I have experienced great difficulty, frustration, inconvenience and disappointment with my goodlife location over the past month and a half. I recently returned back to University in Waterloo, Ontario and had requested to cancel my Personal Training, along with placing my Ultimate membership on hold for 6 months. I gave my personal trainer and his manager a months notice before ending my Personal Training contract, and placed my trust in their ability to handle the situation. I was leaving for vacation in the 25th of August, 2017 and so gave a months notice to this date. My personal Trainer and his Manager waited until the week before my cancellation to deal with this issue, only to run into a great deal of issues, inconveniencing me to this day. In my contract I am only required to pay 10% of the remaining Personal Training, however I have been charged 10% of the entire contract; for this I am yet to receive a refund or consideration on the matter. I have also been charged the last 379.18 for Personal Training, as my trainer did not cancel 10 days before my next payment; for this I have yet to receive a refund or consideration on the manner. All of the over charges on my membership have not been my wrong doing, as I have abided by my end of the contract. However, despite the said work done by the staff at this Goodlife location, I am dealing with this problem to date. No one at the gym is willing to help, not speak with me for immediate action. This overcharge and cancellation fee has been dragged on for over a month and this email is a loyal client seeking compensation for such inconvenience. I have tried my best to work with the gym, but have been take advantage of and pushed aside for too long. This is my last resort before I will chose to take further action either legally or publicly. I would like a refund of my money, as well as compensation for my inconvenience. If you could please consider this email with an open mind. I really do appreciate all of the help you will hopefully offer me. I do apologize for this inconvenience as the unprofessional manners and incompetence of the staff and management at this goodlife location is not your fault. You can reach me at [removed]. Thank you for all of your help, and I look forward to hearing from you.

Best,
[name removed]

Date of the incident: Aug 30th 2017
Not a member after this incident
Location: 8281 Yonge St, Thornhill, ON L3T 2C7

I have been a member of Goodlife Fitness for two years. Love this company because friendly staffs teached me everything about workout. On Aug 30th 2017, my girlfriend and I went to swim. After coming out, I saw my girlfriend standing there and looked angry. I talked to her and another girl came forward, and she said there had another client claimed that she put her stuff in my girlfriend's locker, so they broke our lock, so we are angry because we had no idea what was going on and why they could do this without asking my girlfriend. I mean if they sent someone and waited beside the locker, we would not be angry at all because at least they showed their apologies. Instead, they put a sticker on the locker and asked my girlfriend to pick up her staff at front desk which is right beside the door. She was just getting out of the pool and it is also freezing outside. Then a guy who claimed he was the general manager came to talk to us. This guy is where I decided to pursue this because we suffered from rudeness and disrespect. This guy's name is Mike. Like I said, we are more than confused at that very moment. This guy just started to be rude and said goodbye to us, and he walked away, so I tried to shake his hand and ask his name, but he refused to talk to me. My girlfriend came after him and said we wanted to cancel the membership, and we had another conversation but it started with this guy said something to me like "Is this your locker? then don't talk to me." When did Goodlife Fitness restrict people to speak for others who they love and care? Also this guy told another staff not talk to me. I just cannot understand this.

After talking to my personal trainer who works for another club, I know there is a policy allows them to do that, so we went back and request a new lock, which they gave to us. The staff who works there are very nice to me, and they used to mess up my contract but it got solved perfectly, which I really appreciated their helps.

My girlfriend cried all night after getting home because she felt she had no privacy and did not get any respect from the company she paid for. I looked some Google reviews and it seems like I'm not the only person who had arguments with Mike. All we want is just an appropriate explanation about this.

On July 25th I had a baby. She was 2 weeks early due to complications. I had a very complicated pregnancy having to deal with cholestasis and being tested twice a week as I was at risk for still birth. I also had a very bad labour with a few complications. Healing was tough.
On top of that in February I was let go from my job after I gave my pregnancy notice. We are dealing with that in court in October but it hasn't been a fun exciting ride like it should have been.
I was given a family and friends pass so I could work out after the baby. I usually get a corporate pass but it is no longer available. I've been a goodlife member for about 5 years now. Due to all the issues that happened during my pregnancy and dealing with trying to heal after my pregnancy I did not get my pass activated in time. To be honest I thought it expired The end of August but it was actually August 7th. I called the two clubs close to me in Kitchener (Fairway and Williamsburg) and both of them refuse to honour it. I mean yes it is past due date but barely and I did just have a baby. You would still be getting the money, plus my $15 biweekly for day care so it's not like your losing out. But they decided to not honour it and offer me a membership at a price that I cannot afford right now.
Due to that I have an appointment with Movati on Sunday to go over their membership, which really seems to have a lot more amenities at one club that is close to me then spread out at 3 different clubs across the city. I won't be able to work out with my husband now until May when his membership expires but then maybe he can come join me and it will be convenient for us with a child.
I am just extremely disappointed that after all these years of being a member your facility is willing to say goodby over 3 weeks due to having a baby.
I just wanted to speak up as I'm sure I'm not the first one who had this problem or something very similar. Working out is hard as is, fitness clubs are supposed to be there for support. I did not find that to be the case with your 2 locations.

Thanks,
Melanie.

Hi I have been a member at the Newmarket GoodLife for 5 years and recently there has been a huge change in the atmosphere at the gym due to staffing and management changes. There used to be an amazing employee Keri morales at the front desk who went on mat leave a few weeks ago since she has left there had rarely been anyone at the front desk when I have came in no one saying hello or to purchase a drink or borrow a towel. There had also been a change in manager it was mike who was very friendly & both him & Kerri made that location a very welcoming place the new manager Adam Yale never approaches members has never said hello to me & had a conversation with my trainer on time I was paying for & totally ignored the fact that I was there

We registered at the goodlife at keel and 7 and so many people told us not to because its terrible service its not a lie its truth. We signed up for year with biweekly payments which is no problem. However they told us we can make scheduled payments so we thought we did but they did it wrong. We have been contacting matt the general manager on a constant basis to fix it because the last employee did it wrong. The other day we got notified we had to pay 20 dollars for a non suffienct funds but the guy here at your head office said it will be changed to my husbands pay week which makes sence but they ended up taking it out anyways when people have to pay rent. We are not only angry with this but the management team there and the personal traineers are extremly unprofessional no wonder that is the center with the lowest numbers. And i do not think its fair we had to get this 25 dollar nsf fee because the employees can not do there job properly. Matt has been dodging us 4 days. I have emailed him so has my husband, we have called him and left messages with no response. Then i called again just and christina the new girl there said she would call my husband and fix it and i called at5pm. What is going on you guys should be giving us 25 dollars our next payment becAuse it is not my issue u have dalinquits working for u and taking food out of my kids mouth. You can reach myself or my husband.
Mark [protected]
Kim [protected] or my office [protected] ext 35. This matter has to be resolved and now. We have called ur office to and they say they will fix it. Yeah right

Hello Goodlife Fitness,

Recently, I moved to Prince George BC where I wanted to enroll in a corporate gym membership. However, the gym facility hours are limited on weekends. As a physician, I was hoping to advertise membership to other staff at the hospital to help increase health and fitness --- but, the hours wouldn't be as convenient for health care workers.

Can you look into management and operations to recruit more work to make it 24/7, which is what is advertised online and by the center?

Thanks,

Tom

Hi there I have been goodlife member since one year and I want to continue it. but the location I go to one of the front desk member doesnt have customer service skills, on Friday they closed at 9:00pm. Me and my friend were done and were leaving at 9:05 so this guy was picking us every time make sure u guys leave at excet 9. And its not first time hes keep telling us everytime samething even though there were other people still working out and taking shower. He dont tell anyone. He only pick us everytime. So he is harrsing us. I dont know his name but he is usually at the front desk with ponny tail always. I am requesting to u that u will take a stron decision about it otherwise I have to file harresment case on this.

I signed a contract for personal training in February 2017. I provided a $2000 down payment which was just shy of half of my total contract. I made bi weekly payments of 167.xx dollars and On august 8th, my trainer left the club without notice, leaving me without a trainer.

He advised me to request another trainer that I was familiar with, but when I spoke to the fitness manager, she ignored my request and offered me a trainer who would not be around long enough to finish my contract as he is leaving the country. I asked the fitness manager what my options would be otherwise and she said she would get back to me after the weekend.

On the following Tuesday, the trainer she offered me (the one who is leaving the country) called and left a voicemail on my phone asking f I would train with him. I was unable to contact the club that day to explain that I had already requested a trainer who would be able to carry out my entire remaining contract.

I called head office to ask about cancelling my training contract. I was told previously by my former trainer as to how the process works for cancelling a contract, and he told me (and I trusted him) that it would only be 10% of my REMAINING balance, yet was never informed of what my balance was at the time. When i called head office the representative confirmed this when I asked if the payout would be 10% of the remaining balance again. So again, j was lead to believe that I was only owing a few hundred dollars at most. So I sent in the request for cancellation STILL not being provided the numeric details of my account. I was under the understanding that I had payments due until the end of the year that would total up to at least 1000$. At no point was I told that there was only 3 payments remaining of 167.xx dollars on my training contract prior to requesting this cancellation (which is what I was lead to believe was my best option).

It wasn't until I got an email from account management team saying that my "request had been granted" and I all of a sudden owed 969.25$ to GoodLife for 10% of my ENTIRE CONTRACT plus the remaining balance due from my payments. This came as such a shock to me. I emailed the representative back asking for a numeric breakdown as I was perplexed at how 10% of 378$ all of a sudden became nearly 1000$ due!? She ONLY THEN provided me with information that showed how little I had left in my payments originally. I begged for her understanding as I was left high and dry by my original trainer and then was provided little if no help from the club itself and even less by the account management team.

I begged her to consider the fact that IF I HAD KNOWN that there was so little remaining in my payments, that I wouldn't have cancelled thinking it was a good option. I mean, who in their right mind would CHOOSE to pay three times as much to cancel than if they hadn't?!

I was told that it was too late to reverse the contract cancellation and that I would need to contact the club to settle my now vastly inflated balance.

I made numerous calls to the Vic West fitness manager who is never available and only once called me herself when I requested to speak to her directly. She was always either unavailable when I called or chose to have someone else contact me for her.

I was told by the account manager from head office that she had spoken to the club on the morning of august 23 (today) and that there is nothing she can do to reverse the termination of my account. I called the club to make another attempt at speaking to the fitness manager but they said she isn't in until late in the morning so I have no idea how contact was made between the club and head office if the one contact isn't even in her office?

Anyhow. I'm at a total loss and now paying 3x as much for NOTHING.

They told me if I do not make a payment agreement with the club by the next month that the money will simply be taken from my account.

I feel like in this case I was severely mislead and misinformed by representatives of GoodLife, which influenced me to make a poor decision and once I was provided the information I needed I was told it was "too late" and that there wa nothing they could do.

I am deeply disappointed by the lack of compassion and understanding.
I am a full believer that GoodLife is taking advantage of me in this case. I was a loyal and honest member and feel like none of that is taken into consideration from this corporation.

To whom it may concern,

I currently hold a membership at McLaughlin Corners Goodlife in Brampton and have been going regularly for these past two summer months. I wasn't aware that in the agreement before gaining access to the gym you were restricted to only the small machines as I was not given an orientation. Today I went to deadlift and in the midst of my set, one of the staff members calls me out and tells me that I cannot be deadlifting, squatting, bench-pressing or even using dumbbells. As I stated previously, I was not aware of this and being told this I begun to question what the point of Teen Fitness was. CEO and Founder of Goodlife Fitness, David Patchell-Evans stated, "At GoodLife, we are passionate about helping all Canadians become fit and healthy and we know the importance of starting healthy habits at a young age.".

If Goodlife is so passionate about encouraging teens to gain knowledge about health at a young age, then how is restricting the three core lifts and dumbbell usage going to help? A lot of teens in this suburb are not of the most fortunate and many cannot afford a full membership, especially being young students, a fourty dollar membership that reaches almost fifty a month with tax is simply unaffordable.

Furthermore, the way the staff member handled this was unprofessional as calling out someone during a set can be dangerous and cause an injury, she could have easily waited for the set to be over before telling us of the things stated in the agreement.

Whoever is reading this will probably disregard this and say that all the things I have done goes against the agreement, however, I wished for this to be considered by upper management.

I have now been a Goodlife member for over a year now. For the first year of my membership I was under a corporate plan. After the first year I was no longer able to renew my membership under a corporate plan so I decided to renew for another year under Goodlifes plan. I chose to pay for the entire year in one lump sum as I did not want to make the bi-weekly payments and it is easier for my finances to pay all at once. When I signed up I was told that after I paid the lump sum that the money would go into a "Goodlife Bank" and they would take my payments from there bi-weekly. So I paid the $786, signed a touch screen pad, and kept the receipt. A month later, I noticed on my account that goodlife had charged me 32.76. Then two Fridays later, another 32.76. I signed up on June 30th. The first 32.76 came out July28th, the second on Aug 11th. I was so angry when I saw these charges because the whole reason I had paid for the whole year was so that I did not have to pay bi-weekly payments and deal with this. I went to my home gym and talked to them and apparently my lump sum payment had been sent to the wrong place and that is why they had started charging me biweekly payments. I don't understand how a mistake such as this could happen. When the first payment was taken out on July 28th, I did not notice right away and because of this I did not have enough in my account for one of my car payments. I run a tight budget and this affected everything. Apparently head office is doing "research" into this and is going to refund me the two payments they charged me. But now I am so angry with Goodlife and have lost trust in their system. When I spoke to my home club they asked if I wanted the money refunded or put onto my account for when I renew next year. I said I wanted it refunded because I doubt I will be renewing next year. I love the club, I love the people, and your staff that helped me was wonderful, but I do not love it when such a mistake like this happened so easily. I'm sure that this would not happen at another gym.