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Google Complaints 1500

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I
6:47 pm EST

Google Multiple charges

multiple charges, your domain pay page kept giving me errors and to try later. So i tried more than once and it kept giving me the same error message. 5 charges of$42 dollars in my bank account ending 9189, and one charge of of $42, and 2 charges of $24 in my credit card ending 4243. Need urgent help to void and reimburse these over charges.

I waited so long for online chat, then when I was attended. The person just asked me for my email very carelessly. When I provided my email, I asked "why can't i just speak with billing department, I need a number..." before I ended my sentence, they ended my chat. Nothing, just booted me out of the chat.

chat as follows: You’re connected with agent Jewel.3:03 PMJHi INGRID MORALES. Welcome to Google Domains Support. My name is Jewel. How are you today?Jewel · 3:03 PMokvery upset

multiple charges, your domain pay page kept giving me errors and to try later. So i tried more than once and it kept giving me the same error message. 5 charges of$42 dollars in my bank account ending 9189, and one charge of of $42, and 2 charges of $24 in my credit card ending 4243. Need urgent help to void and reimburse these over charges.3:04 PMJI understand this is very upsetting.I am willing to check this for you.I'm now checking your account, let me place you on hold for 2-3 minutes. Would that be fine?Jewel · 3:05 PMJust need help resolving it as it put my bank account negative3:05 PMJI understand. We are aware of a problem and are actively working to solve it as soon as possible. We will notify you via email as soon as the issue is resolved. We appreciate your patience.May I have your best email?Jewel · 3:07 PMi understand in solving programing, however, I need immediate reimbursement?financecontrol.[protected]@gmail.com3:07 PMJI do understand that. At this moment I can only say that we will notify you via email as soon as the issue is resolved.Thank you for contacting Google Domains!Jewel left the chat.3:09 PMThank you for contacting Google Domains.Jewel · 3:09 PMThe session has ended

Desired outcome: Need attention and reimbursement of over charges, as my bank account is now negative, and I will get overdraft fees. I also would appreciate the attention and further training for the person that attended me in chat.

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G
1:09 pm EST

Google Google slides

Hello! I have enjoyed using google slides for quite a while (especially before 2021), but now there is a new feature called autofit. Now I understand how it might be useful to some people to have the text box autofit, but it is also very un-useful to me. I really wish that there was some sort of way that you could completely turn off the autofit feature. It is much easier on PowerPoint, because you can turn off the autofit feature. I genuinely like using google more because of the new updated features, and because you can store things on the cloud.

Please make it so that the autofit feature can be turned off, it is really in-convenient and annoying.

Desired outcome: Can you please make it so that there is an actual option to turn off the dang autofit. Also, I talked to a lot of my colleagues, and they all think it is completely useless.

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F
11:26 am EST

Google fraud

I have received this im my credit card acoount

01/03/2022 GOOGLE *Moon

F.BrouersActive g.co/helppay£ UNITED STATES XXXX XXXX XXXX 0080 - 5,54 EUR

Credit card [protected]

I hve nothing to do with that i wnt to be reemburse

F.Brouers

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M
12:36 pm EST

Google Service review

From 2/27/2022, we have started receiving negative feedback review with lowest rating on Google My Business platform on our company Elitaz Private Limited. We are located in Chennai, India.

It's been observed that it seems to be a personal attack on our company and we have flagged all the negative reviews or potential spam reviews as inappropriate to get them removed from Google.

No response yet from Google review

Please assist.

Thank you

Elitaz

Desired outcome: I would like the recent spam reviews need to be removed from our Google My Business page

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3:06 am EST

Google Dingtone Credit

I'm not even sure what it is. I was charged around $21 yesterday that's just now showing up in my account. I do not have an account with Dingtone I googled what it was and never heard of it til now. I'm hoping I get this fixed.

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S
10:56 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Google Charge taken out of my account

A Google play charge of $29.99 was taken out of my bank account on 2/18/2022.

Transaction #380813.

I did not authorize this charge. I didn't make this charge and neither did anyone else in my family.

This is the second time Google has stolen money from me. The first time I filed a complaint and never heard back or got anything resolved.

Desired outcome: Please refund the $29.99 as soon as possible.

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12:47 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Google Forex.com

On 2/8/22 I sent a series of $100 deposits to my existing account for deposit. I only meant to send $100. I called Forex and they said they would deposit the $100 and return the rest to my bank account. A week later I called and asked about why that did not happen and was told it takes a week to 10 days to complete. Today, 14 days later, I called to see why they hadn't deposited my money and returned my balance to my bank. I was told they would do it immediately. I am not happy with the customer service of the company. They have had my money since Feb 8. This is not how you run a business. I would not recommend anyone doing business with Forex.com. They are owned by Gain Capital LLC

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V
9:17 am EST

Google Google play/ Google Thao Nguyen

I recently got charged a total of 22.78 from 3 separate transactions. Twice on the 11th and once on the 14th. The transactions said the charges was from Google Play and the other two from Google Thao Nguyen. I have no idea how nor did I give any authorization to approve these charges. I would like to know what's going on and how I am going to be able to get my money back asap. Especially when the charges are from a card that has been frozen for over 5 month now. And until I am able to get the assistance that I need on this matter. I will continuously ask and won't stop asking. Until I get can this settled. Thank you for your time and I hope you can help me out. With incidents like these that keep happening more and more often. I can no longer feel safe to use anything Google related anymore.

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M
3:56 am EST

Google password problems

I'm trying to sign into YouTube but i go to pit in my password, but it just says "

Wrong password. Try again or click Forgot password to reset it." but it is not wrong! pls fix it

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G
7:31 am EST

Google Google*Google Play App g.co/ heppay#

Dear Sir. I purchased some Samsung Galaxy ear buds last week. I had a great dealof difficulty trying to set them up. During this process a comminication popped up (see above) seeming to suggest that,in order to connect my ear buds I needed to purchase this App. I was given three days tgo decide. I couldn';t find a way of decliniun g this offer, that I certainly don;t want. Yesterday I find that the first years subscription in entirety has been deducted from my Barclaycard. Hoiw do I cancel this App, and possibly redeem my money. I have no idea how this App has been connected to my effort to install my Galaxy buds. It just popped up.

Desired outcome: Cancel this App. Return the years subscription.

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U
7:02 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Google Photo book not received.

I recently placed an order for a photo book and my bank account has been debited on 7th February for £62 .26 showing as Google Photos

g.co/helppay# but I have never received the order yet the money has been debited from my bank account.

I'm really disgusted with this as I had ordered it for reminder of memories for my husband who has alzeimer's and we don't have lots of money to waste on things like this.

Desired outcome: If the item cannot be sent then refund the money immediately

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G
8:14 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Google Someone using your LOGO

Please see attachment, using your logo. His name is James Delaney

He started work, I paid him £5,500 on account then he left never to be seen again

I won't be using this type platform again for finding trades men.

This guy needs to be stopped, not only has he robbed me, I believe he uses illegal migrant labour and doesn't pay tax or vat.

He is giving you and everyone else named on his flyer a bad name.

Regards

Desired outcome: To save other people from being conned

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R
9:45 am EST

Google not able to sign in my account

my account id is - [protected]@gmail.com .

i am not able to sign into my account as google says that it does not recognise my account.

till feb -10- 2022 my account was working properly.

but at 6pm i got mail that i have been signed out of my account and a suspicious activity is detected in my account.

now google says that they dont recognise my account which is unfair.

please sign in me into my account

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TheldrakisCS
TheldrakisCS
US
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Feb 18, 2022 8:11 am EST
Verified customer This complaint was posted by a verified customer. Learn more

its the new [and WARNED] 2 phase authentication. they do it now to prevent people from loosing their account to shady people. they sent out a email last year that it will be turned on automatically [it used to be optional but now it isn't due to the breaches recently as of 2019 increasing]. did you try to authenticate?

ComplaintsBoard
O
7:17 pm EST

Google My complain is because today I wake up and I look on my account and there is 121 dollars that google helppay charge me

Yesterday [protected]) google hellpay started charging me 1 dllr but instantly I got my refund it happened 3 times and now they charged me 121 dllrs. It appears like a product that I bough last month, but on the description appears like google hellpay.co

The name of the comercial is GOOGLE*YOUTUBE TV but on the bill it appear like something of COACH Ay New York it happens on 02-07-22

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4:16 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Google unauthorized debit card charges from google

Hi,

I have checked my debit card and saw that I have unauthorized purchases from GOOGLE which I am not even aware of since January 21. Worst is that deductions made are multiple times a day. I want to have a reimbursement of 15,000. 97 PHP (Philippine Currency) the said charges as soon as possible please.

These are the transactions made:

Feb 7, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 260.34

Feb 7, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 260.34

Feb 7, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 260.34

Feb 7, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 260.34

Feb 7, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 260.34

Feb 7, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 260.34

Feb 7, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 156

Feb 7, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 156

Feb 7, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 156

Feb 7, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 156

Feb 07, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 156

Feb 07, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 156

Feb 07, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 260.34

Feb 07, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 156

Feb 07, 2022 POS W/D SV GOOGLE *GA g.co/HelpPay# MC [protected] 50.61

Feb 07, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 260.34

Feb 07, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 260.34

Feb 07, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 260.34

Feb 07, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 260.34

Feb 07, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 260.34

Feb 07, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 260.34

Feb 07, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 260.34

Feb 07, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 156

Feb 07, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 156

Feb 07, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 156

Feb 07, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 156

Feb 07, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 156

Feb 07, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 156

Feb 07, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 156

Feb 07, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 51.65

Feb 03, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 156

Feb 03, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 156

Feb 03, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 156

Feb 03, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 156

Feb 03, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 156

Feb 03, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 156

Feb 03, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 156

Feb 03, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 156

Feb 03, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 156

Feb 03, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 156

Feb 03, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 156

Feb 03, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 156

Feb 03, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 156

Feb 03, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 156

Feb 03, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 51.65

Feb 02, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 156.61

Feb 02, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 156.61

Feb 02, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 156.61

Feb 02, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 156.61

Feb 02, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 156.61

Feb 02, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 156.61

Feb 02, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 156.61

Feb 02, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 156.61

Feb 02, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 156.61

Feb 02, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 156.61

Feb 02, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 51.85

Feb 02, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 51.85

Feb 02, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 51.85

Feb 02, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 51.85

Feb 02, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 51.85

Jan 31, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 156.61

Jan 31, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 156.61

Jan 31, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 156.61

Jan 31, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 156.61

Jan 31, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 156.61

Jan 31, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 156.61

Jan 31, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 156.61

Jan 31, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 156.61

Jan 31, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 156.61

Jan 31, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 156.61

Jan 31, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 51.85

Jan 31, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 51.85

Jan 31, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 51.85

Jan 31, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 51.85

Jan 31, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 51.85

Jan 31, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 52

Jan 31, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 52

Jan 31, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 52

Jan 31, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 52

Jan 31, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 52

Jan 31, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 52

Jan 31, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 52

Jan 31, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 52

Jan 31, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 52

Jan 31, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 52

Jan 31, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 52

Jan 31, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 52

Jan 31, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 52

Jan 31, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 52

Jan 31, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 52

Jan 24, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 52.06

Jan 24, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 157.22

Jan 24, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 157.22

Jan 24, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 157.22

Jan 24, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 157.22

Jan 24, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 157.22

Jan 24, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 157.22

Jan 24, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 157.22

Jan 24, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 157.22

Jan 24, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 52.06

Jan 24, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 52.06

Jan 24, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 52.06

Jan 24, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 52.06

Jan 24, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 52.06

Jan 24, 2022 POS W/D SV GOOGLE*TEM G.CO/HELPPAY# MC [protected] 52.58

Jan 21, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 52.06

Jan 21, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 52.06

Jan 21, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 52.06

Jan 21, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 52.06

Jan 21, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 52.06

Jan 21, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 52.06

Jan 21, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 52.06

Jan 21, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 52.06

Jan 21, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 52.06

Jan 21, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 52.06

Jan 21, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 52.06

Jan 21, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 52.06

Jan 21, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 52.06

Jan 21, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 52.06

Jan 21, 2022 POS W/D SV GOOGLE *GA [protected] MC [protected] 52.06

Desired outcome: I would like a full amount refund please :(

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J
3:07 pm EST

Google Google*Google Play Ap

On 4th January 2022 I had a payment of £52.99 took out from my Credit Card

Can you sort it out as soon as possible

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R
11:25 am EST

Google Third party access

Why does Google make it so hard to delete the third-party account? I desire proper information on how to delete my third-party access app. I have been trying for the past few days to properly delete my third-party access to my Google account, with no success every time I follow proper steps it always reroutes my action sending me in circles. The reason for my deletion of the third-party access account, I have fingerprints Identification on all my Devices, but I still had to go to my phone to show I am the one that's trying to access my account. Which I filled as too much trouble to access my account that way. I would appreciate Google making it easier to delete some of their services.

Desired outcome: I desire proper information on how to delete my third-party access app

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M
5:54 am EST

Google Annual fees for storage

Dears

I have paid few months ago 750 EGP annual fees for increase my storage and today you deducted again 750 EGP

I don’t understand what to do and how much I have to pay to keep my storage in good level , I feel it is too much and I will change my email to Microsoft

My email

Magdy.[protected]@gmail.com

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10:02 am EST

Google Pixel 6

Case ID [protected]- Purchased a new Pixel 6 that was defective, paid full price. Returned product only to receive a refurbished product, with no discount. Requested full refund due because I am unsatisfied with the product and process. Dozens of emails to the store with no solution as of today. Total duration 3+weeks thus far. Getting the run-around as it seems each email back is from a different rep, same message ' they are researching'. Next steps is reporting to regulatory agency's .

Desired outcome: Full Refund

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12:31 am EST

Google UtilityPay

I just found out from Mcafee that my credit credit number was stolen by a company called Utility Pay! I found out that google is responsible for this company having my credit card not to mention my email, personal history, and personal information! I never aloud this company to have my credit card and it has been breached! Do not tell me this isn't true because I made sure I found out information before contacting you! I am reporting you for my privacy and security rights violated! The Better Business and attorney's general will be contacted!

Desired outcome: that I stop you from giving my information to anyone without my consent!!!!

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About Google

Screenshot Google
Google is a multinational technology company that specializes in Internet-related services and products. Its most recognized offering is the Google search engine, which serves as a tool for internet users to find information online. Beyond search, Google provides a suite of productivity tools known as Google Workspace, which includes Gmail for email, Google Drive for cloud storage, and productivity applications like Google Docs, Sheets, and Slides.

The company also operates the Android operating system, which is used by a variety of mobile devices worldwide. Google's hardware products include the Google Pixel line of smartphones and the Google Nest family of smart home products.

For businesses, Google offers Google Ads, an online advertising platform, and Google Analytics, a service for tracking and reporting website traffic. Google Cloud Platform is another significant service, providing cloud computing solutions for enterprises.

Google Maps and Google Earth are services that facilitate location tracking and navigation, while YouTube, a subsidiary of Google, is a widely-used platform for video sharing and viewing.

The company is known for its continuous innovation and expansion into new areas, including artificial intelligence, self-driving car technology through Waymo, and health technology via Verily.

Google's services are deeply integrated into the fabric of the digital experience, catering to both individual users and businesses with a broad range of products designed to enhance connectivity and productivity.
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3. Writing the Title:
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4. Detailing the Experience:
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- Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

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7. Review Before Submission:
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Ensure you follow these steps carefully to effectively file a complaint against Google.

Overview of Google complaint handling

Google reviews first appeared on Complaints Board on Oct 22, 2007. The latest review Exceptional care and service at fm ent was posted on Nov 30, 2024. The latest complaint google - I save you. you owe me was resolved on Dec 16, 2019. Google has an average consumer rating of 2 stars from 8762 reviews. Google has resolved 257 complaints.
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