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Google Complaints 1500

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J
8:18 am EDT

Google Legal complaint

I am extremely bothered about google interfering with my outlook to

The point that every time I send an email I get this message mx. Google

I do not have google... I have microsoft edge.

Furthermore, I want you to stop interfering with my outlook.com or I will handle this is a different manner,

You have no legal right to splash google on my outlook

Account.

Thank you,

Jan connor

Desired outcome: STOP INTERFERING WITH MY OUTLOOK!

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W
8:32 pm EDT

Google Google assistant contacts unwanted

I have two complaints one is having to pay to esolve and issue you created. Second, i am hearing impaired and use my cell phone with different apps to contact and converse withe people. Google assistant has been rejected yet i still get assistant message and verbal notices to turn it on. These contacts disconnect my hearing programs, and come in the middle of conversations. Do something. [protected]@juno.Com, [protected].

Desired outcome: Resolution

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M
6:12 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google Unauthorized debit card charges

On the 05th of July 2023 at 23H22:18 the said company took R849.99 rands form my account without my authorization. I have only signed up for google play to take R60. I never signed up for GOOGLE FLO LONDON GBR to take my money, or even the R849.99 it took and I have even checked my emails thinking i could get clarity on it but there is nothing. All that happened was that I received a message telling me that the said company has took money. I did not permit this payment.

Desired outcome: I would appreciate a full refund of the money that the company took from me from that unauthorized payment

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12:02 pm EDT
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Google Unauthorized credit card charges

I recieved charges on my prepaid card for google activision even though i do not and have not ever had an account. Julys charges are .99, 9.99,4.99,4.99,4.99 thats $25.95. Junes charges are for 4.99,.99 thats $5.98 and mays charges are for $2,97. This card that it was charged on is the goverment issued card for my daughters child support! it is never used online, nor over the phone. I only make charges with the card physically in my hand. I can not go through the account reactivation to actually speak to someone because i do not have an account! and the phone number listed says i have to go through online support. Which is just a dead end. I need help!

Desired outcome: REFUND AND PUNITIVE REFUND FOR TAKING MONEY AWAY THAT WAS NOT THEIRS TO TAKE!

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A
8:48 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google Google pay / youtube

I woke up this morning to find 20 charges on my credit card and 4 more on my debit card (after blocking my CC), from GOOGLE*YouTube Super g.co/helppay#US

I went immediately to my bank and they blocked both cards. They told me I should get a hold of google on this. What is very F*ed up is that right after I blocked my CC, the charges continue happening on my DC. Also charges done in USA and I live in Serbia, the scammer somehow managed to get the info of both cards...

Desired outcome: Reverse all the 24 charges

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B
12:48 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Google Tap sports baseball 2023

My VegasChamps has been suspended on Tap Sports Baseball 2023 for over 30 days and I can't get a reason from all levels of customer support. The reason is there was suspicious activity. I have provided pages and pages of records of my 25 thousand dollars worth of purchases from Google Play as well as confirming my ID. Other accounts that were suspended at the same time have all been returned.

Desired outcome: Remove flag and suspension from my VegasChamps account.

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S
4:11 am EDT
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Google Charges from google play.

Last year there was a charge on my phone account from Googleplay. I contacted them and was advised that (despite the fact that I hadn't requested or used it) the charge would stand.

I was told to cancel it when the yearly reminder arrived. Yesterday I received notification from Vodafone that the charge £29.99 would be on my next mobile bill. There was no reminder.

I contacted Vodafone but they cannot deal with it.

The Googleplay phone number just says the office is closed.

All I want to do is cancel it and have the money refunded, I am on pension credit with very little money, I have never used this service, I have a heart condition and stress makes it worse. Please can someone sort this out.

Desired outcome: Please refund and cancel the (Unused, unwanted) service.

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K
2:48 pm EDT
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Google Google search

I have a small business that serves the elderly and mentally ill in Michigan. We have so many awful reviews and most of them are from girlfriends, families etc. of people who were stealing before we were even appointed by a court to assist the elderly person or mentally ill person. I now CANNOT GET ANY ONE TO INTERVIEW because of these reviews. One lady came in and informed me of why she thought no one shows for the interviews they scheduled. I CANNOT OPERATE without staff.

Two of the reviews are from clients. There is a recent review from an employee that is completely NOT true. I had testify against her at Michigan Unemployment and then she went on line. The woman, Eleanore almost put me out of business.

HELP! i cannot afford to pay a decent wage/benefits to compete with other companies, and now NO ONE will interview with us.

PLEASE HELP! Also, the Manager of our Google account should not have set up an account with Google. she doesn't even work here any more.

Kathlyn Brown

Family Option Services

586.552.5093

Desired outcome: Please remove Family Option Services from Google completely. I don't feel like I should have to list my business as out of business to get off of Google.

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1:44 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Google Chrome

On 6-3-23 I turned on my computer and got firmware update. After it down loaded I tried to open Chrome and got a snap error message, status-stack-buffer-overrun. I uninstalled and reinstalled the program 3 times and still got the same message. I had 2 computer help services try to fix the problem and they both failed. They said that I had to contac Google tec support I have called 4 times over two days and I have waited on hold for over 4 hours and ever got anyone to pick up. I love Chrome it is my prefered browser but Google has the worst customer service I have ever seen. calling it service is a joke.

Desired outcome: I would like to get my Chrome up and running .

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J
12:36 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Google Gmail abuse: warning: public awareness message... Gmail easily gives your info to authorities...

We complained to google about gmadappallil pakistani/indian terrorist lowlife bothering us... We wrote to bbb.org better business bureau (they stink too) but they always give generic answers... Also:

Google is pure [censored]!

Be careful when you get email from [protected]@google.com immediately warn them not to give your info away without court order, not with just [censored]ty subpoeana:

It would be good to close your account!

https://encyclopediasupreme.org/usernotice-at-google-com.txt

Also google supports wiki-pedo-ia free fake, censored encyclopedia, part of wikignorant/wikiarrogant wikimedia foundation disinformation/misinformation: xahlee.Info/w/do_not_donate_to_wikipedia. Html archive. Is/32wtn / archive. Is/csyka archive. Is/y0bb wikipedia watch org resurrected something wikiskum eternal will never ever cremate!

https://unherd.com/thepost/the-next-time-wikipedia-asks-for-a-donation-ignore-it/ bunch of wikithiefs!

Mywikibiz.com/talk:top_10_reasons_not_to_donate_to_wikipedia mywikibiz.com/top_10_reasons_not_to_donate_to_wikipedia

Desired outcome: GOOGLE IS TO COME CLEAN AND TO CLOSE TERRORIST ACCOUNTS LIKE GMADAPPALIL (MEERA), SHB2000wv, Justin Anthony Knapp aka Krapp: JUSTINKOAVF all are socks of banned: ANTANDRUS (CAREER RAPIST AND FELON)

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2:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google Google play store

On the 28th of April I bought 2 GooglePlay ‘e-gift cards’ for $100 and $150 on Amazon and chose the option to ‘just send the codes through email’ to myself. I received two emails with links to click that took me to GooglePlay to redeem them. At that time I was locked out of my $250 balance as they seemed to think the numbers were fraudulent, they don’t know if codes are good or not?!

The processes indicated that I needed to provide two images of the cards with the codes showing. I did not have pictures as Amazon does not send a ‘picture of a card’ when you choose to ‘just send the codes through email’. I stated that fact after calling Amazon and asking them for pictures, but they confirmed they provide no such pictures. GooglePlay systems seem to be set up for physical cards and not e-gift cards.

For over a month I called and emailed showing copies of the Amazon invoices and receipts received when I purchased the codes. I shared my drivers license, my home address, phone number and copies of every document I had in relation to the codes. After 14+ denials, staff reply in the end was (stated in the attached image) I could not use the GooglePlay balance.

So I called Amazon and asked for a refund because the gift cards were defective as I was unable to use the balance. They knew the codes were good, they knew they were redeemed and I proved to them that I could not use them. They refunded $250 which in the end proves that whatever system Google is using to validate gift cards as well as the system ‘specialists’ are using to review accounts is fraudulent. They are stealing money, which is against the law in any country.

Staff also refused to accept any information I provided and flagged my account for some unknown reason and were “unable to disclose the information in their decision”. They rely heavily on the anonymity of the internet to provide very poor customer service. Simply, they did not care enough to do the right thing and just talk to their former customer.

Desired outcome: I would like an appology.

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L
12:51 am EDT

Google Gmail line broke and they won't restore with the same email address

My email got hacked major and Google did not notify me that someone was changing my passwords or that the hacker was rerouting my email to someone else. I caught it and shut it down. It broke my email line that happened February 2.. They told me I would have to do an account recovery. I did that and they brought it up for one day and the line broke again. Now they started making email address up for me. I did another account recovery and they said good news they verified it was mine and they were working on recovering it. I got a email that they rebuilt my account. Went in to use it and they left off the last lettef. I can not access my accounts because of 2 point verification. I have finally gotten to TBE point of giving up. They said I had to do another recovery and it stopped half way through and it says I have to enter my password. That I don't know because the hacker changed it, and I had to change my phone number because of the hacker. I can't go anywhere. I only want it to get my accounts back. I changed to I cloud email because they have excellent customer support.

Desired outcome: restore my email for a week

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C
2:33 pm EDT
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Google Google gmail

Google refuses to support its services. I have had a Gmail account now for years. A Gmail message asked me to change my password which ended up locking me out. I reached out to Google for help, but they sent instructions, am not allowed to speak to a person, and have refused to resolve my issue. They could care about these. The amount of issues this has caused is profound

I have now tried your instructions 15 times, over 2 months, and ended up with the same results. I called [protected] and [protected] and sat for 3hrs on hold. No one answers the phone. I have asked for help over and over for 2 months and none provided other than canned scripted answers that don't work.

Are you going to speak with me and verify so I can access my account or do I need to expose Google's unwillingness to support your users? Their verification is not WORKING IN THIS CASE

This is beyond ridiculous

If I can't get your help, I have no choice but to escalate to the necessary authorities/news

James

Desired outcome: Call me and help me with your email service [edited]

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L
3:42 pm EDT

Google Website review

I continue to reach out to express to you that I am constantly getting racist and hatred comments on my website from the very same person. You continue to take them down and they continue to put them right back up seconds later. When does Google suspend the persons right to continue to spread hate and racist remarks on line. How much longer will google permit this go on. We have asked for the comments to be taken down every day for seven days and every day the comments are taken down and within seconds they are put back up. Time to suspend the account.

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W
9:48 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Google Local services

They are charging top rate, customer service is non existent, They bullying their way lead services but with the on the ground knowledge, I was with Home advisor for 9 years did thousands of calls and hundreds of jobs.

Google customer service talks to me like my head is screwed on backwards!

I call for answers and they ask me all the questions. They don't have the trade categories people want and contractors do, they have LAZY- Handyman and General Contractor everything else falls into those two. Oh and Carpentry.

But every other trade and contracted work isn't available, so I'm being Billed for Handyman calls I don't do,

Desired outcome: Fix Google local Services, A paying customer must have access to management!!!! Hire some English 1st language Reps couldn't hurt either.

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Google Review of google: algorithm changes, google fi, customer service

As someone who has used Google for a while now, I feel it's important to share my thoughts on this search engine giant. While Google has undoubtedly revolutionized the way we search for information on the internet, there are a few aspects of their company that I find concerning.

One of the biggest issues I've noticed with Google is their frequent changes to their algorithms. As an individual who runs a small business, it's frustrating to see how these changes negatively impact small businesses. With each new algorithm update, Google seems to favor big ad spenders more and more, which makes it even harder for small businesses to compete. Even worse, small businesses are often not informed of these algorithm changes, which leaves them out of the decision-making process.

Another problem I've encountered is with Google Fi and Google Pay. During the pandemic, when other cell companies were not allowed to shut customers off, Google Fi simply hiked up their rates for data. When customers couldn't pay, Google would then shut down their Google Pay wallet as well, punishing them further. This seems like extortion to me, and it's not fair that Google should have so much power over its customers.

Finally, the customer service at Google is absolutely abysmal. I've been locked out of my Gmail account before, and despite trying numerous security checks, I was unable to prove my identity to Google. This meant that I was unable to access important court documents that I needed. It's unacceptable that Google provides a drive to save documents and photos, yet they don't offer proper customer support to individuals who are locked out of their email. Overall, I think Google has a lot of areas to improve on, including their treatment of small businesses and their customer service.

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Verified customer This complaint was posted by a verified customer. Learn more

Google Beware: safecart engages in potentially fraudulent billing practices

Upon investigating Safecart, I discovered some alarming information about their billing practices. It seems that they engage in nefarious and, potentially, even fraudulent billing practices. As a customer who registered for a free Wordpress plugin, I was shocked to find that my Paypal account was charged $97.00 despite the invoice indicating a total of $0.00. Upon closer examination of the emailed receipt, I noticed that there was a reference to a subscription for $97.00 at the bottom. This led me to believe that Safecart is scamming customers with hidden subscription charges.

As I wait for the outcome of my refund request, I have reported the transaction to the FCC and encourage others who have experienced similar practices to do the same. It is important to hold companies like Safecart accountable for their actions and to prevent any further harm to unsuspecting customers. To report Safecart to the FCC, simply visit their website and fill out the complaint form.

A quick Google search reveals even more alarming information about Safecart and its practices. Numerous forums, threads, and reviewing sites have all exposed Safecart's harmful practices. For example, on the PayPal community website, users have shared their experiences with Safecart and warned others of the company's practices. Additionally, Sitejabber has numerous negative reviews of Safecart, with many customers complaining of hidden charges and difficulties in obtaining refunds.

One question remains unanswered - why hasn't Paypal taken action against Safecart? As a highly respected and established company, it is concerning that they have not protected their users from potentially harmful transactions. It is essential that companies like Paypal act responsibly and swiftly to protect their users from possible fraudulent activities like those of Safecart.

It is important that consumers remain vigilant and report any suspicious activities to the proper authorities to prevent further harm. With greater awareness and action, we can create a safer environment for all online transactions.

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Verified customer This complaint was posted by a verified customer. Learn more

Google Google's negative algorithms and discriminatory behavior: a threat to small business and seo ethics

Google.com is one of the most popular search engines used on the internet today. However, a recent concern has been raised about the balance between SEO ethics and constitution on the internet. With Google's growing dominance and superiority, it seems that discrimination is becoming more common. The hidden algorithms that control what internet users see and don't see are a major concern that needs to be addressed by governments, politicians, and judges.

The fraudulent and negative behavior of Google has led to many small business starters and new website owners feeling left out. The Adwords program, which is now known as Google Ads, has been disappointing for online advertisers, small business starters, and many website owners due to its poor visibility results, search results, and advertising results. Therefore, the trust in this superior company has dwindled, and the negative algorithms are causing long-term damage for all internet users and the economy worldwide.

Google's greed and negative algorithms are bad for those who advertise with them, negatively impacting the business/money flow. Advertisers can lose more than they gain, as business starters and new website owners struggle to deal with low visibility to their pages/websites, fraudulent activities, fake traffic, ad fraud, click fraud, and ranking fraud, to name but a few.

The government, politicians, and judges need to check such discriminatory behaviour and prevent/claim it. An ethical prevention strategy can boost the economy every year, directing billions of dollars in the right direction. Google must be held accountable for its actions. It is up to all of us to ensure that SEO ethics remain balanced on the internet and that large companies do not discriminate against small business starters and new website owners.

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Google Beware of google.com's technical support services: my experience with unethical behavior and harassment

It is important to exercise caution when dealing with companies that claim to offer technical support services for computers. My experience with Google.com is an unfortunate one, as I found myself losing money and facing a plethora of issues with my computer system over the past few years.

Initially, I signed up with the company and sent them $300 in the hopes of receiving assistance with my computer. However, I soon realized that they had gained access to my computer without my permission, and the damage they had caused was extensive. After much difficulty and frustration, they eventually returned my money, but that did not put an end to my troubles.

The company began calling me constantly, insisting that my computer required their help to function properly. This went on for months, until all of a sudden the calls stopped. Shortly thereafter, I was forced to invest in a new computer, but the same issues persisted. Once again, Google.com began contacting me relentlessly, claiming that they were the only ones who could fix my computer.

The calls became increasingly intrusive, occurring at all hours of the day and night, disrupting my sleep and making it difficult to function in my daily life. I am permanently disabled and require restful sleep, but these calls made that impossible. I soon discovered that my new computer had been hacked into and completely ruined.

Despite the fact that the professional I consulted with confirmed that the computer had been compromised, Google.com continued to call me, insisting that they were the only ones who could help. Even after months had passed, the company persisted in their harassment, sending me emails claiming that I had agreed to a contract for $14.99 a month - something I had never agreed to.

This is an unacceptable situation, and I plan to take action against Google.com for their unethical behavior. It is appalling that they continue to operate in this manner despite the harm they have caused to individuals like myself. If you are considering using their services, I urge you to proceed with caution and do your research before handing over any money to them. This kind of behavior cannot continue unchecked, and I plan to hold them accountable for their actions.

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Google Warning: my terrible experience with optimizer pro & safe cart scam – learn from my mistakes!

I recently had a terrible experience with Optimizer Pro, a software program that I purchased for around $30 back in February. Unfortunately, I quickly discovered that this program was nothing but trouble and it caused major issues with my Windows 8.1 operating system. To make matters worse, I later found out that it had actually disabled my Norton 360 antivirus software, which put my computer at risk for potential threats.

When I contacted Symantec's customer service team for assistance, they had to turn off the Safe Cart and Optimizer Pro programs in order to get their own software to work again. I learned my lesson and thought nothing of it until August, when I received a PayPal notice that I was being charged a monthly fee of $14.95 for a Safe Cart subscription.

I reached out to Safe Cart's customer service number to request a refund and cancel my subscription, but unfortunately, I got nowhere with them. When I tried to contact PayPal for assistance with the issue, they tried to refer me back to Safe Cart to handle the problem.

After several frustrating attempts to resolve the matter, I finally insisted that PayPal either reverse the charge or treat it as a fraud claim. That's when the representative relented and called Safe Cart on a number they had, and my charge was immediately reversed and my subscription was canceled.

However, my troubles didn't end there. Within just 20 minutes of this happening, I began receiving numerous pop-ups for Optimizer Pro again, as it tried to reactivate itself on my computer. Over the next 24 hours, I was attacked a total of 15 times by high-level threats (Trojans) that my Norton software was able to detect.

If you're planning to use this software or have already purchased it and plan to cancel, please be sure that you have a good antivirus program in place first. My experience with Optimizer Pro and Safe Cart has been extremely frustrating and I feel that it is likely a scam at best and a program designed to steal your personal information and online account details at worst.

I've since changed all of my major account access information and passwords to protect myself from potential identity theft. I cannot emphasize enough how important it is to be cautious when using any type of software or making any type of purchase online. Please take the time to do your research and read reviews from other users before making a decision.

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About Google

Screenshot Google
Google is a multinational technology company that specializes in Internet-related services and products. Its most recognized offering is the Google search engine, which serves as a tool for internet users to find information online. Beyond search, Google provides a suite of productivity tools known as Google Workspace, which includes Gmail for email, Google Drive for cloud storage, and productivity applications like Google Docs, Sheets, and Slides.

The company also operates the Android operating system, which is used by a variety of mobile devices worldwide. Google's hardware products include the Google Pixel line of smartphones and the Google Nest family of smart home products.

For businesses, Google offers Google Ads, an online advertising platform, and Google Analytics, a service for tracking and reporting website traffic. Google Cloud Platform is another significant service, providing cloud computing solutions for enterprises.

Google Maps and Google Earth are services that facilitate location tracking and navigation, while YouTube, a subsidiary of Google, is a widely-used platform for video sharing and viewing.

The company is known for its continuous innovation and expansion into new areas, including artificial intelligence, self-driving car technology through Waymo, and health technology via Verily.

Google's services are deeply integrated into the fabric of the digital experience, catering to both individual users and businesses with a broad range of products designed to enhance connectivity and productivity.
How to file a complaint about Google?

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1. Log in or Create an Account:
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2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Google in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Google.
- Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against Google.

Overview of Google complaint handling

Google reviews first appeared on Complaints Board on Oct 22, 2007. The latest review Exceptional care and service at fm ent was posted on Nov 30, 2024. The latest complaint google - I save you. you owe me was resolved on Dec 16, 2019. Google has an average consumer rating of 2 stars from 8762 reviews. Google has resolved 257 complaints.
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  1. Google Contacts

  2. Google phone numbers
    +1 (650) 330-0100
    +1 (650) 330-0100
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    +1 (650) 623-4000
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    +1 (650) 490-4916
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    +1 (941) 607-0688
    +1 (941) 607-0688
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  3. Google address
    1600 Amphitheatre Pkwy, Mountain View, California, 94043-1351, United States
  4. Google social media
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    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 05, 2024
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