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Google Complaints 1500

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L
9:07 am EST

Google unauthorized credit card charges

I need an explanation for Google billing on my Visa Card. One charge is for $77.18 and listed as Google*HMA Pro VPN. The other charges are for Google Free Puzzle game
$0.97, Google Seller $0.69 and Google Services $0.69.
Visa questions these charges and I have no answer. They are all listed in November.

I think the only Google account is my husband's who died July 2017. I don't believe I have an account though you are charging my Visa card which we shared.
Please attend to this immediately, I'm leaving the country Sunday morning Dec. 2
and don't want Visa to cancel my card if they can't get a hold of me.

Lenore de Csepel
[protected]@optonline.net

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Serenity59
US
Dec 06, 2018 9:04 am EST
Verified customer This complaint was posted by a verified customer. Learn more

My account was charged several times from Fiends game several times. I did not authorize these transactions. Please look into this matter and reimburse these charges. I have not used my phone for games from Seriously Mountain View games online. Please help Im on a fixed social security income that is so limited for these kind of charges. Thank you suesue7302@gmail.com

12/06/2018 POS Withdrawal: #296213 GOOGLE *SERIOUSLY MOUNTAIN VIEW CA Card 9315 -$1.99 $176.29
12/06/2018 POS Withdrawal: #232161 GOOGLE *SERIOUSLY MOUNTAIN VIEW CA Card 9315 -$4.99 $178.28
12/05/2018 POS Withdrawal: #784776 GOOGLE *SERIOUSLY MOUNTAIN VIEW CA Card 9315 -$19.99 $274.06
12/05/2018 POS Withdrawal: #655984 GOOGLE *SERIOUSLY MOUNTAIN VIEW CA Card 9315 -$1.99 $294.05
12/05/2018 POS Withdrawal: #885674 GOOGLE *SERIOUSLY MOUNTAIN VIEW CA Card 9315 -$4.99 $296.04
12/05/2018 POS Withdrawal: #783798 GOOGLE *SERIOUSLY MOUNTAIN VIEW CA Card 9315 -$1.99 $301.03
12/05/2018 POS Withdrawal: #996430 GOOGLE *SERIOUSLY MOUNTAIN VIEW CA Card 9315 -$4.99 $303.02
12/05/2018 POS Withdrawal: #038417 GOOGLE *SERIOUSLY MOUNTAIN VIEW CA Card 9315 -$4.99 $308.01
12/04/2018 POS Withdrawal: #383402 GOOGLE *SERIOUSLY MOUNTAIN VIEW CA Card 9315 -$2.99 $313.00
12/04/2018 POS Withdrawal: #459312 GOOGLE *SERIOUSLY MOUNTAIN VIEW CA Card 9315 -$2.99 $315.99
12/04/2018 POS Withdrawal: #137649 GOOGLE *SERIOUSLY MOUNTAIN VIEW CA Card 9315 -$4.99 $171.75
12/04/2018 POS Withdrawal: #270396 GOOGLE *SERIOUSLY MOUNTAIN VIEW CA Card 9315 -$1.99 $176.74
12/04/2018 POS Withdrawal: #501000 GOOGLE *SERIOUSLY MOUNTAIN VIEW CA Card 9315 -$1.99 $178.73
12/04/2018 POS Withdrawal: #270020 GOOGLE *SERIOUSLY MOUNTAIN VIEW CA Card 9315 -$4.99 $180.72
12/04/2018 POS Withdrawal: #730329 GOOGLE *SERIOUSLY MOUNTAIN VIEW CA Card 9315 -$4.99 $185.71
12/04/2018 POS Withdrawal: #023054 GOOGLE *SERIOUSLY MOUNTAIN VIEW CA Card 9315 -$4.99 $190.70
12/04/2018 POS Withdrawal: #730305 GOOGLE *SERIOUSLY MOUNTAIN VIEW CA Card 9315 -$9.99 $195.69
TOTAL: $85.83

ComplaintsBoard
D
3:26 pm EST

Google maps

Recently when using goggle maps 1/2 of the page is UBER. I can not get around this. I have uninstalled the Uber app on my cell. I have searched the net and no one has a solution to this problem. EXAMPLE: I speak an address into my phone hoping I will get a turn by turn directions from your maps department. But, now there is no round blue circle on the bottom right screen. Because it's covered with the Uber information. WHICH I did not ask for, AND it will not go away, no matter what I try.
I am a 66 year old man that drives quite a bit and I have depended on your maps for directions 100's of times. PLEASE let me know if this totally negative situation is going to be resolved or should I take down my goggle account and go out and buy a GPS to do the job. Thank you for your time. Donald Myers

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Update by Donald Myers
Nov 26, 2018 3:37 pm EST

Recently when using goggle maps 1/2 of the page is UBER. I can not get around this. I have uninstalled the UBER app on my phone. I have searched the net and no one has a solution to this problem. EXAMPLE: I speak an address into my phone hoping ti get a turn by turn directions from your maps department. But, no there is no round blue ball in the bottom right corner of the screen to click on to because 1/2 of the page is covered with UBER promotions and instructions. WHICH I did not ask for and do not want but there's no way to get around it no matter what I try.
I'm 66 years old and drive, a lot. I really have come to depend on your maps support. Please let me know if I need to remove goggle and go buy a GPS to help me get around.
Thank you for your time. Donald Myers

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D
12:56 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Google development support

why is it that google dev support even exists, we have been developing an app for android for the past two and a half years and during this time have waited for a response for 11 months, on this occasion it is 16 weeks. Does anyone have any idea who we should contact? A company of this size should at least have support, particularly when you have to pay for the account and i assume service, but the contact is diabolical and support none existent.

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M
8:02 am EST

Google google play app / helppay

Hi.
So it's just like in the title. Google has charged me already about 50 euro, in title of transaction there is same comment like in title. I'm after sending email to Google payments but I've heard nothing back but you're still charging me. I don't know why! First of all I've checked did I've provided my card details in Google play ap but there is nothing so I even can't delete form of payments cause there is none. Can you tell me for what are you charging me? Because it's not funny anymore and I've heard nothing back from you since I've send an email to Google payments but still you are taking my money!

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S
Stanislav Klimek
US
Jan 02, 2020 3:54 am EST

Dobrý den,
Já nemám žádné předplatné, nic nenakupuji a stále mi berete peníze, je to každý týden.
A tuto už nejde . Zrušit si u vás číslo mojí kreditní karty, nebo mi vraťte všechny peníze, které jste si neprávem vzali.

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V
Vitezslav Kolář
US
Jan 18, 2020 10:34 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Dobry den,
Já nemám žádné předplatné, nic nenakupuji a stále mi berete peníze, je to každý mesic.
A tuto už nejde . Zrušit si u vás číslo mojí kreditní karty, nebo mi vraťte všechny peníze, které jste si neprávem vzali. čislo karty 5168...7292 děkuji Kolar

ComplaintsBoard
D
8:22 am EST

Google opt out no more google

why are you FORCING me to sign documents!
I want opt out
I don't want your crap showing me ads all down a site" I like RELAXING on"
(relaxing = being able to use a site with out the worry that scrolling the page creates
a wrath of pops because a glitch means you pressed them all)

p.s. no email so this compliant is going no where!

I will use Russia`s search engine at least they don't censor my search
I am going to tell everyone on social media and friends to ditch this scam artist
called google money grabbers,
let me be clear I don't mind pay for something I can have, hold and cherish...thin air(nothing) deservers no money

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S
10:35 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Google unauthorized deduction or online purchase from my debit card

I had been charged on my debit card 3 times. One time for Rs. 96.21/- second time for Rs. 431.53/- and third time again for Rs. 431.53/-. Together it was Rs. 959.27/-The first time charged of Rs. 96.21/- got credited to me but the remaining two transactions of total Rs. 863.06/- are still debited through fraudulent activity. It was charged in currency of Pakistani RS on 13- November-2018.

The payments was not authorized by me. My debit card wasn´t stolen and I don´t know what GOOGLE *LINE Corp is. Please check it and pay back the the total amount ASAP to my bank account, because I had to cancel my credit card. Is look like somehow have my debit card information. I can´t understand how that is possible, cause I never used my card online for Line Corp. I´m sending you photos - screens of my bank account - there you can see the charges.

Please help me ASAP! Thank you very much.

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L
5:44 pm EST

Google transaksi cci intelli

Sudah 2 bulan saya mendapatkan transaksi CC dri google atas transaksi CCI Intelli. Tapi saya tidak merasa pernah belanja di merchant tersebut. Notifikasinya sebagai berikut:

Nama Merchant : GOOGLE *CCI Intelli
Nominal : IDR 58.208
Tanggal Transaksi : 17/10/2018 21:59

Ini transaksi apa ya?
saya gak merasa kenal ini apa..
Tolong dijelaskan.
Terima kasih.

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M
6:01 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Google google pay

I purchased many packs for my game "endless frontier"

I have not received some. The dev says it's Google, Google says it's the dev. Now neither will respond to my emails.

There are $1000+ nzd worth of stuff missing from my game.

The dev acknowledged that I did not receive the purchased items, but says someone else got my stuff so they don't have to give it to me know.

Google acknowledged that it was most be likely a glitch but says they are only providing content and have absolutely no responsibility.

Any advice please?

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A
12:03 am EST

Google google, microsoft, hotmail, gmail.

I have been hacked stocked to where I live and 30 some home invasions later I still don't have my account back [protected]@hotmail.com absorbed through carols account through Ashley's account and haven't had access to it since please for the love of God give me my account back several in authorised users have been it my boss Ashley and who ever owns [protected]@gmail.com and who ever stold carols phone and account [protected] and [protected] [protected] [protected] these are the numbers associated with my accounts [protected] [protected] [protected] anybody help me here there stealing my tools poisoned my dogs vandalizing vehicles redirecting my phone calls there's literally nothing there not doing and I've done everything I can

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A
9:30 pm EST

Google play store gift card

I got it at walgreens in the amount of $100.00. To use on Google pay. I try to return it but walgreens said they can't do nothing about it that it is google policy. I try to use the balance in google pay but not able. I call customer service to have it transferred from play balance to pay balance google that is, customer service cannot do anything. Is it really customer service? Is more like ripoff service at this point to me. How in hell I'll spend $100 in google apps. I jave a life and can't be using apps all the time to get my money worth. Please do the right thing and refund my money. I paid cash at walgreens but i am willing to accept yhe amount at my google pay account. Yes answer me with a tiny yes 👍. Or a big no 👎. And i will take it from there. Thank you

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D
DtBabs
US
Dec 06, 2018 1:44 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I have the same issue. Why can't you return a gift card if you have never used it or scratched off the code?

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P
8:55 am EST

Google google business

I keep answering calls for Google Business at my place of employment. I have repeatedly told them this was a hospital and to remove us from the call list and all I get is them hanging up on me. This projects poorly on your company as well as whoever is handling this part of your business. I guess I am going to have to register a complaint at the federal No Call Line. Thanks for more waste of my time.

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A
11:58 pm EDT

Google mustafa purka side lady

Actually I plan to build a case consumer court to mustafa under the "customer humiliation, action for the contempt". My time told me first time leave it.
Yesterday (27.1.18_4.30 pm) we went to mustafa to buy the saree. My wife seeing the series in the rack, at that time I also trying to search the sarees. I saw the bottom of the black colour dress I thought something like new one. Then immediately take out that dress then only I realize that he's muslim dress burka.
Suddenly your lady worker comes and scold me how come you take the dress from the rack? I'm totally disappointed.
"she's short and fair indian tamil lady."
In between my wife select the hundreds dollar saree.
But because of her I don't want to buy the mustafa center. I don't know how many millions/year mustafa lose because of her.
Came out from mustafa and buy in ganesh textiles.
Actually I plan to build a case consumer court to mustafa under the"action for the contempt". My time told me first time leave it.

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K
1:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google bill for hbo and cbs

I am being billed by both google and roku for CBS and HBO. I called the billing dept at [protected] and spoke with Ryan. I had a hard time understanding him due to his accent and his inability to clearly explain what he wanted me to do on the TV site. I asked to speak with someone else. He refused. I explained I found him difficult to understand and he still refused. I asked to speak to his supervisor and he refused. My issue is unresolved.

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S
12:59 pm EDT

Google n3twork. inc g.co

I have an amount of $9.99 taken out of my checking account on 10/24 and I do not have nor use anything with this site. I also have another amount from Google Music from 10/22 I do not know who or where you obtained my checking account information but I want the charges to my account to stop. My name is Susan Delgado, Jordan Credit Union account 77645.3

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A
11:19 am EDT

Google I am constantly receiving "purchase - google *telepath mountain view ca 45263"

My husband and I would like to stop this payment for services we can't figure out. For some reason we started to see "Purchase - GOOGLE *Telepath Mountain View CA 45263" On our banking statements. We can't figure out what the funds are being diverted for and to. we can't afford 'mystery' payments so could you please help of find and stop this financial leak?

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J
3:09 pm EDT

Google sniper 3d game on android

I purchaced diamonds so I could buy the Level 14 assualt rifle and didnt recieve the diamonds or the gun. My bank account was charged 20.00 the same time I purchaced the items. My account is under [protected]@utah.gov and playstore name name is Gloatingmonkey my name on the game is CrueManDingo.
Can you either credit my account back or renew my purchace.
Thanks
Justin

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C
8:43 pm EDT

Google can't stop google from charging my credit card

I can't get Google to stop charging my Capital One credit card $500, twice a month. I cancelled my credit card and Capital One issued my a new card. Google has a "deal" with VISA and VISA gives specific companies, like Google, the ability to locate my new credit card and continued to charge it for services. I called Capital One and put a "block" on my credit card for Google. Goggle just changes the specific nomenclature to get around the block and still continued to charge my credit card. I was left no alternative from Capital One but to close my credit card account.

Two things:
1. I can't believe that Capital One doesn't have control over their bank and my credit card issued my them!
2. I can't believe that Google has so much power that they are over powering credit card companies and can bully their way into charging you for services you don't want anymore.

Something in this country needs to be done about this credit card blackmail!

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K
8:45 am EDT

Google being charge for peak gaming and have not purchase anything from them. just got a call from my bank to inform me of the charges

A gaming thing called peak gaming has charge my bank card over this past week and week end.according to my bank .I just received a called from them this morning informing me of these transactions.trying to get in touch with you guys to try and reslove this matter but can't find a phone number for you guysive talked to officials at my bank and I've been inform to reach out to you guys first and allow you to reslove this issue.and if it can't be resloved on your end to then dispute it on my end so I'm trying to get in touch with some one on you end to handle this matter. Thanks

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L
8:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google follicle rx

I have ordered on 2 different dates, 1) 28 june 2018 & 2) 07 sept 2018 and not once has any delivery been made of the folliclerx product that I have ordered. Every time I have queried im being told to be pasient and to go to the nearest po in my area and search manually which I have done several times now but still no parcel. Im sick and tired of being told lies and each and every time its the same old story. This is pathetic and the advertising is false. They just steal your money. When you query the issue they just keep quiet and dont know what to say. The online chat looks like to be a machine talking to you because the same old story over and over again. Its been 4 months now with no parcel. I want a refund of r805 plus interest immediately.
This website is a scam as many people have had the same problem as myself. I need this to be taken further and require a response with feedback on the way forward. I will not let this go on any further

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G
3:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google unauthorized credit card charges

On oct 9 I purchase coins for I was also charge another 37.99 on oct 10 I Didn't give permission for you to put all the rest of these charges I will be going to my bank this is fraud abuse of my credit card. AUG 14 Gpa33852726652414551 ] GPA AUG 14 3:41 GPA33031804937846246 26.99 ] GPA AUG 23 5:41 pm GPA [protected]:99 ] GPA AUG 25 7:55AM Gpa [protected]:99 ] AUG26 12:51 am GPA33223830680899204 53:99 ]AUG 26 12:51AM GPA [protected]:99 AUG 27 2:14 PM GPA [protected]:99 sept 3 4:06 pm GPA [protected] ] GPA sept 295:04 pm GPA [protected]:99 sept 9 CHARGES WERE 80:99 I have never spent that much at one time the total UNAUTHORIZED CHARGES ARE 378.99 THI IS ABUSIVE OF TRUST zid 3474763

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About Google

Screenshot Google
Google is a multinational technology company that specializes in Internet-related services and products. Its most recognized offering is the Google search engine, which serves as a tool for internet users to find information online. Beyond search, Google provides a suite of productivity tools known as Google Workspace, which includes Gmail for email, Google Drive for cloud storage, and productivity applications like Google Docs, Sheets, and Slides.

The company also operates the Android operating system, which is used by a variety of mobile devices worldwide. Google's hardware products include the Google Pixel line of smartphones and the Google Nest family of smart home products.

For businesses, Google offers Google Ads, an online advertising platform, and Google Analytics, a service for tracking and reporting website traffic. Google Cloud Platform is another significant service, providing cloud computing solutions for enterprises.

Google Maps and Google Earth are services that facilitate location tracking and navigation, while YouTube, a subsidiary of Google, is a widely-used platform for video sharing and viewing.

The company is known for its continuous innovation and expansion into new areas, including artificial intelligence, self-driving car technology through Waymo, and health technology via Verily.

Google's services are deeply integrated into the fabric of the digital experience, catering to both individual users and businesses with a broad range of products designed to enhance connectivity and productivity.
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2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Google in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Google.
- Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
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9. Post-Submission Actions:
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Ensure you follow these steps carefully to effectively file a complaint against Google.

Overview of Google complaint handling

Google reviews first appeared on Complaints Board on Oct 22, 2007. The latest review Google is a vendictive monopoly company that acts like a dictatorship was posted on Nov 5, 2024. The latest complaint google - I save you. you owe me was resolved on Dec 16, 2019. Google has an average consumer rating of 2 stars from 8761 reviews. Google has resolved 257 complaints.
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  1. Google Contacts

  2. Google phone numbers
    +1 (650) 330-0100
    +1 (650) 330-0100
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  3. Google address
    1600 Amphitheatre Pkwy, Mountain View, California, 94043-1351, United States
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