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Google Complaints 1500

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I
12:33 pm EDT

Google phantom billing on my credit card

I have received two charges from GOOGLE on June 2 and July 2. They are both for $10, and the details in my VISA Account History looks like this:

Jun. 2, 2017 GOOGLE *SVCSAPPS_harpo g.co/payhelp#ON 10.00
Jul. 2, 2017 GOOGLE *SVCSAPPS_harpo [protected] ON 10.00

I have been unable to discover the origin of either payment, and I would like them to stop.

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Denis Falardeau
US
Jan 31, 2018 7:41 am EST

Hi, have you get a refunds ?
I ask this because I'm billing 2 times in the sameday in january 2018. 1st at 100$ and the second 400$ ! It, s very boring !

Please let me know please

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R
12:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google ultimate signature sone daily card (marvel contest of champions) not received!

7/03/17
MerchandiseGOOGLE *Kabam
Merchandise ...8765$49.99
Merchandise
GOOGLE *Kabam
Transaction DateSunday, 7/02/2017
Posted DateMonday, 7/03/2017
DetailsElectronics
Appears on your statement as: GOOGLE *Kabam g.co/payhelp# CA 94043 USA

I have not received the game I paid for and want my credit card issued a refund of $49.99. My name is Raiset R Santana my email address is [protected]@gmail.com

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R
2:59 pm EDT

Google 3 fraud transactions happened without my notice

Hi

I have been charged thrice 50/-, 26, 000/- and 26, 000/- without my notice. I never registered Google *Octro Inc.
I have not entered my card details, without my interaction, without typing password / OTP this transaction was happened at 12:13 AM
I got transaction messages and on my Citibank credit card ending with 1983.

Please suggest me to proceed with further to cancel these transactions and also help to get it refund.

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D
4:00 pm EDT

Google google minecraft socialpoint and telepathic

Checked my account and there were over a 100 dollars charged to my card. 1.99 to 9.99
Several times since last night and way early in morning today. Check your accounts and make sure this doesn't happen to you. Had to close card and get a new one. Check you accounts early in morning because they do this while you sleep. So need money recovered by google since it all starts with them. Hopefully the other folks will get their money back too

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Susan Qe Harvey
US
Jul 23, 2017 1:47 pm EDT

I cant stress to you enough to close EVERY account you have and every product through Google! This also happen to me. They took 8000 from a unemployment card 2200 through tmobile and 350 to a sep cc. My identity was stolen with the same issues. They said i am a victim of long term identity theft. They accessed my account earlier in july. The charges were in thirteen. Talk to cfpb they have many complaints. My charges were seconds apart yet they blame my family not knowing it wasnt possible. Please protect yourself lord knows google or bofa/first data wont. It was flagged 16 times and i was not notified. I lost everything!

Did i said google said NO PASSWORD REQUIRED!

You are not alone

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D
6:29 pm EDT

Google my dress and bra

I ordered something on 6/14/17 never recieved the order it has been 16 days and the money was taking out of my account I want my money put back in my account or my product my number is [protected] thank you and how long will it be before I recieve any feed back or information pertaining my money or my product its been more than two weeks and I need to see something

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T
3:00 pm EDT

Google unauthorized transactions

My bank account has four unauthorized transactions from google*telepathic g.co/payhelp for $2.99 each. Dates amount was taken out on were 6/7/17, 6/14/17, 6/21/17 & 6/28/17. I nor anyone in my family has purchased anything from google. I do not even know what this is or where it would have come from as we do not pay for any kind of apps. I will not supply my bank info on this complaint form as i do not know if it can be trusted. I want my money refunded to me.

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J
5:55 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google unauthorized credit card charges

I have had 5 charges made to my bank card account from a Google *Pixelberry g.co/payhelp CA Card#. These transactions were for $1.99 ea, 2 on 6/24/17 and 3 on 6/25/17. I do not know what these charges are for, nor have I authorized any transactions for whatever that is to be taken off my card. I would like to know what these transactions are for and how do I go about getting refunded for them, for I know I didn't not authorize this.

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N
2:15 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google unauthorized credit card transaction

On 23rd June early morning at around 1:35 a.m. IST 3 unauthorized transaction were done using my CitiBank Credit Card. One transaction was Rs50/- for which I got the cancellation mail and other 2 transaction were of Rs26000/- each. I have no clues how these transaction were carried out and using which google account but my CREDIT CARD was used for this transaction.
In morning I came to know this only when I got message from my Citibank stating we have blocked your Credit Card as we were seeing some suspicious activity. Upon checking my mails, I noticed these 3 transaction were done. I have reached out to bank on this and they are looking into this.

Please help me on this if anyone have any suggestions.

Even I have contacted google support team, but as I am not sure which google account has been used, I am not able to provide them the account details and there is no option to select whether this transaction are done using looged in google account or not.

Please help me on this.

Thanks,
Neeraj
+91-[protected]

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A
5:27 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google customer service help/guidance

I have been trying to access my Google account on my new phone without success. I am unable to review a verification code sent to my registered phone number as it is an old one that I no longer have access to and similarly with the back up email address, this has been disabled! I have access to my Gmail account on my old phone so can still receive emails to my account. I have given an alternative email address which I have been sent a verification code to, which I have entered but am still unable to access my account! I have sent numerous emails from my Gmail account and my iCloud account for help but I have a computer generated email sent back and I keep going round in circles. I am trying to access my Google Photos as I have 100s of photos of my children backed up to this account and I really don't want to lose them. I have put my trust in Google with my personal images and right now am feeling like nobody cares as no one is attempting to help me retrieve my account. I would like some professional help to retrieve my account. Please help. Thank you.

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D
12:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google unauthorized credit card deduction from google *octro inc g.co/payhelp ca

Hi
I had fraudulent transactions happened on my credit card without my concern or otp as below on 31th may 12:57pm

31/05/2017 google *octro inc g.co/payhelp# ca debit 26, 000
This are happened from google *octro inc g.co/payhelp#ca

I never deal with this site for any transaction in the past. On 31 May I blocked my card but next day on 1 June 2017 Fake user again try for that but my card had already blocked so they were failing to do any truncations.
Request you to help me in this matter and return my money to my Credit card account.

Please let me know if you need any other information.

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atom m
IN
Jun 27, 2017 3:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

6 unauthorized transactions on 22/05/2017 on my standard chartered credit cardxxx xxxx xxxxx 1764 in google *octro inc g.co/payhelp# us total amount-39899.51. These transactions are not unauthorized from my end. I don't get any messages or OTP for these transactions. I never use my card this site. please refund my Amount, transactions on 22/05/2017
Rs-700
Rs-700
Rs-2500
Rs-5000
Rs-5000
Rs.26000
Total - 39, 899.51, merchant name *octro inc g.co/payhelp# us
Regards
DINIL
[protected], [protected]

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S
11:49 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google credit card number ending with * * * 8741

Dear team

The above mentioned number complaint number, dispute has been raised in the customer care. Transactions of
Rs. 26000+26000+26000+26000+5000 to google * octro +50 to google * serviced total of 109050 has been done online from The Usa pwhich is been communicated from a representative Tanya who called me after the card was blocked. As checked it was done on Google Ocro and no otp or any card number was shared from my end. As checked there are number of complaints online for the same site for the same amts.
kindly help me to resolve the above mentioned issue and get the money back to my card.

Regards
Shahbaz Ahmed
[protected]

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L
2:02 pm EDT

Google unauthorized charges on my debit card

2106 Google *SVCSAPPS?PUNC FTM $10.96 6/19/2017
2106 Google *SVCSAPPS?PUNC FTM $10.96 6/19/2017

2 charges same information, same amount.

Please inform me how to get a refund for these amounts.

3 other charges have been rejected in an amount of over $60. I closed that debit card so they were rejected.

Please send me information a.s.a.p.
Lynn Vollrath
[protected]@hotmail.com

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B
8:14 am EDT

Google unauthorized credit card deduction from google *octro inc

I had 4 fradulent transactions happened on my credit card without my concern as mentioned below on 18th june in between 13:45 - 13:47 (Indian Standard Time)
18/06/2017 google *SERVICES g. co/payhelp# US debit 50
18/06/2017 google *octro inc g.co/payhelp# US debit 26, 000
18/06/2017 google *octro inc g.co/payhelp# US debit 26, 000
18/06/2017 google *SERVICES g. co/payhelp# US debit 50
All these transactions are made from google *SERVICES g. co/payhelp# US and google *octro inc g.co/payhelp#US and without generation of OTP.
I never deal with these sites for any transaction in the past.
You are requested to help me for refund of that amount in my account.
Please let me know if you need any other information.
Thanking you in anticipation.
Kind regards.
B M Pandey

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S
11:46 am EDT

Google unauthorised credit card charges

Fraud Transaction on my Card No ending with 5828..

Three consecutive transactions have been made on my account without my knowledge on 17/06/2017 at about 8:55 PM IST..

One for Rs.50/-, another for Rs.26000/-, and yet another for Rs.26000/- Total amounting to Rs.52, 050/- INR. These are done without my knowledge and concern amounting to fraud. Please reverse this amount immediately back into my account.

rv.[protected]@gmail.com

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A
1:21 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google unauthorised card usages

I had 3 fraudulent transactions happened on my credit card with out my concern or otp as below on 15th June '2017 at 10:57am (ist)
15/06/2017 google *octro inc g.co/payhelp# ca debit 26, 000 at 10:57 am
15/06/2017 google *octro inc g.co/payhelp# ca debit 26, 000 at 10:58 am
15/06/2017 google *octro inc g.co/payhelp# ca debit 26, 000 at 10:58 am
All transactions are happened from google *octro inc g.co/payhelp#ca
Three times I lost inr 26, 000 with out my involvement.
I never deal with this site for any transaction in the past.
Request you to help me
What is this google site all about and refund back my amount.
Please let me know if you need any other information.

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Thakor sanil
IN
Jan 25, 2019 4:08 am EST
Verified customer This complaint was posted by a verified customer. Learn more

[protected] mera paisa vapish do bahut kat gaya he

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vimal muthar
US
Oct 13, 2017 11:23 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

11/10/17 Wednesday there was a transaction from my sbi account to google Play app. Without my concern and without any otp and account number. I never used to purchase from this app .my bank statement showing the withdrawal was done by 2 times 3500 and 3500 . I lost my 7000 rupees. Pls help me
I kindly request you to refund the money to my account

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V
2:10 am EDT

Google google unrecognized charge from google *machinezone

Yesterday, according to the turkey time, about 6 pm, from my credit card money withdraw for GOOGLE *MachineZone company consecutive payment about 20$, 20$ and 50$. This process happend without my knowledge. I am victim of credit card fraud. I called the bank and cancelled my credit card and started a judicial process by taking legal actions. The buying process is on the provision/authorization hold in the bank. So I request you to cancel the shopping and return the money to credit card. The last 4 digits of the card are 1534. Card is mastercard. My name is Veysel Erdemci, Thanks in advance

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C
1:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google google services

There is an $8 charge on my company credit card dated 3/20/17. I would love to pay it if I knew what it was for. Please get back to me at [protected]@calpoly.edu with some sort of explanation. All the information I have is my name is Cheryl Westfall, Transaction Date 3/20/17, Vendor Name Google Services, Amount $8.00. I can give you my credit card number if that would help.

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N
7:41 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google charging my bank account

Stop charging my bank account [censor] charges of 2.99 I reported u guys to my bank and so on . This is fraudulent you will not get away with this. This needs to stop it is not fair that I have to cancel my card and get a new 1 on the behalf of your stupidity. I am tired of this crap stealing identity and using others hard earned money.. I expect this resolved immediately.

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K
1:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google unauthorized debit card charges

I have had several debit card charges in the amount of $2.99, the latest being 6/6/17 and 6/4/17 from my checking account. I have not authorized these, and it has been going on for months! My bank wants me to cancel my card, but I should not have to go thru that hassle for Google's unauthorized use. I need it taken care of immediately.
Google *LIWEIGUO g.co/payhelp#ca NOT AUTHORIZED

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S
Stacey Anne
US
Aug 19, 2017 5:50 pm EDT

Google Telepathic charge of 2.99 is for an app called Hooked- chat stories subscription. I was charged for this twice, seven days apart. I canceled my credit card right after the second charge and seven days later received an email that my card was declined for this subscription. I had no idea what it was either and wasn't going to get charged again.

M
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MichelleBDawkins
US
Jun 07, 2017 4:04 am EDT

Did you find out what this is? Have you gotten a contact number? I'm also getting these charges on my account: GOOGLE *Telepathic G.CO/PAYHELP CA for 2.99

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B
8:23 am EDT

Google unauthorized deduction from my bank account.

I have two unauthorized deductions from my account. both for 2.99 google fumamate on 5/27 and google telepathic g.co on 5/29. I have no idea what these are and did not authorize them . I want my money back. if this is how you oppearate anything google will be removed from my computer and phone. I expect a refund asap and I will block google from my account also filling comp at my bank and proper authorities, if this doesn't work I will contact my lawyer and go from there, the amount isn't the point its the deduction of unauthorized funds

thank you.

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F
Fakhrul animation
US
Aug 13, 2018 5:29 pm EDT

GOOGLE * Supercell
this service i am not use.can i know why this service charge add in my mastercard?Please help this problem solution? i am not done.please help me

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Mike K80
US
May 30, 2017 5:33 pm EDT

i have the same charge for some reason, i filed a dispute with my bank i havent purchased any apps

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About Google

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Google is a multinational technology company that specializes in Internet-related services and products. Its most recognized offering is the Google search engine, which serves as a tool for internet users to find information online. Beyond search, Google provides a suite of productivity tools known as Google Workspace, which includes Gmail for email, Google Drive for cloud storage, and productivity applications like Google Docs, Sheets, and Slides.

The company also operates the Android operating system, which is used by a variety of mobile devices worldwide. Google's hardware products include the Google Pixel line of smartphones and the Google Nest family of smart home products.

For businesses, Google offers Google Ads, an online advertising platform, and Google Analytics, a service for tracking and reporting website traffic. Google Cloud Platform is another significant service, providing cloud computing solutions for enterprises.

Google Maps and Google Earth are services that facilitate location tracking and navigation, while YouTube, a subsidiary of Google, is a widely-used platform for video sharing and viewing.

The company is known for its continuous innovation and expansion into new areas, including artificial intelligence, self-driving car technology through Waymo, and health technology via Verily.

Google's services are deeply integrated into the fabric of the digital experience, catering to both individual users and businesses with a broad range of products designed to enhance connectivity and productivity.
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- Summarize the main issue you have with Google in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Google.
- Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

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Google reviews first appeared on Complaints Board on Oct 22, 2007. The latest review Google is a vendictive monopoly company that acts like a dictatorship was posted on Nov 5, 2024. The latest complaint google - I save you. you owe me was resolved on Dec 16, 2019. Google has an average consumer rating of 2 stars from 8761 reviews. Google has resolved 257 complaints.
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  1. Google Contacts

  2. Google phone numbers
    +1 (650) 330-0100
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