Google
Reviews and Complaints

On Dec. 19, 2016 I happily purchased your new Google Home device.
One of the pluses of the Google home over your competition was the 6 months of You Tube Red.
Nowhere on the commercials or the literature that came with the device did it mention that the Your Tube Red offer would not be available beyond Dec. 31, 2016. My family travels for Christmas and returns home after Jan. 1, 2017.
When we set up the Google Home, it did not prompt for the You Tube Red subscription.
Through investigation on how to get the options for the Google Home I tried to get the YT Red subscription and nothing came up. I subsequently called your customer support the first tier support informed me that not only did you have to purchase the Google Home before Dec. 31, 2016, but you also needed to activate the promotion no later Dec. 31, 2016. I asked to speak to a supervisor, this did not seem like good customer service on the part of Google at this point. I was transferred to John Rolen Manager and after a over 30 minutes on the phone and 15 minutes on hold waiting for him to inquire he informed me that Google could not help me.

What I am asking for is what I was sold and what Google did not adequately disclose to the consumers as being a tenuous offer at best. I view this as a bait and switch in any other market. This was one of the deciding offers that made me choose the Google home over your competition.
Please provide me with the 6 months of You Tube Red at your soonest. The other option is to offer 6 months of your Google music service. The obligation is on Google to do THE RIGHT THING at this point.
I am prepared to return the device and seek out the advice of a lawyer regarding action against Google regarding this limited promotion. It is clear I am not alone in this poor business practice by Google.

For the first time ever I paid .99 cents to get coins to continue play & see how this worked the game was cookie jam. I never received the coins for the game & now I have $2 international transfer fees on my acct... Is this part of google? The other problem is now I can't even open google play store! But it's pretty bad when you try a service & it doesn't work properly! I want my acct refunded & never charged again! And if these international fees are google I want that back as well. .2 or 3 times that was charged! Very disappointed in google!

Santa Clarita December 07, 2016

To whom it may concern,

My name is Michel Laurin and I am the owner of Santa Clarita Karate. We have been in business in the Santa Clarita Valley for over 22 years. I have had exclusive use of “Santa Clarita Karate in Los Angeles County for over 22 years. I have maintained for this same time period, to and including the present, in accordance with California Business & Professions Code §14411, a Fictitious Business Name Statement for “Santa Clarita Karate” in Los Angeles County.

Recently, we came across a Google ad for “Shin’s Family Martial Arts Center” who is wrongfully using our business name “Santa Clarita Karate.”

Here is a copy of the ad:
Santa Clarita Karate - Teaching Discipline for 30+ Years.
Ad · www.shinsblackbelt.com
Teaching Discipline for 30+ Years. See Our State of the Art Facility.
Serving the Santa Clarita Valley since 2000.
Martial Arts Training | Valencia Martial Arts Center
27935 Smyth Drive, Valencia · Directions
You have visited shinsblackbelt.com 2 times in last 30 days.
o See Current Specials
o Facility Tour Gallery
o Why Choose Shin's?
o About Us
o Verifiable Testimonies
o After School Programs

Shin’s Family Martial Arts Center is currently engaging in conduct in connection with marketing and advertising that in fact creates confusion in the marketplace and directly infringes on my exclusive rights to “Santa Clarita Karate” in the County of Los Angeles, State of California.

Since Shin’s Family Martial Arts Center is in fact infringing on my exclusive use rights of the name “Santa Clarita Karate, ” I respectfully request that Google remove my exclusive business name “Santa Clarita Karate” from the “Shin’s Family Martial Arts Center” ad.

Please do not hesitate to contact me if you need any additional information and/or have any questions.

Thank you for your anticipated cooperation in this regard.

Sincerely yours,

Michel Laurin
[protected]@sbcglobal.net
[protected]

Please let this post serve as a warning to all who consider using Google Adwords!

It seems they have changed their service making it much easier for them to help themselves to your credit card.

Where has the "manual payment" option gone so that once your balance runs out, ads stop?

What about the budget cap of setting an initial budget, and stopping ads once it hits that amount?

These two things are integral parts of creating a Facebook ad, but nowhere to be found on Google. There's no way to tell Google "DO NOT TAKE MY MONEY!" Turns out there's no manual payment option, and if your ads are not paused it'll just keep billing you and increasing your threshold, billing more and more, WITHOUT notifying you!

I signed up with a coupon, get $100 free when you spend $25. Now I've got a $350 adwords bill that Google won't help with and nor will my bank.

As an entrepreneur starting out, that's a giant amount of money. Of course a big company like Google doesn't care about the little guys, so I'm screwed out of it.

This is very shady business. The default option is to automatically bill your credit card for as much as they like? Facebook ads FORCE you to enter an overall budget and campaign timeline. Google, will just take your money until you discover they're stealing from you.

Beware if you're using Adwords. Better yet, don't use them at all. I never will be again!

Ordered three books never received them if they are audiobooks I didn't want them so I would appreciate it even my books be sent to me or the audio charges be taken off and we credited to my account first order number [protected] second order number 1157 +[protected] third order number 11433 +[protected] please figure this out for me I want books not audio thank you Deborah wood0

I have received six unauthorized charges that were charged on my EDD Bank of America debit card. All six charges are for $0.99, and occurred several days apart. This debit card was issued by the California Unemployment Department for use with receiving unemployment benefits.

These charges are unauthorized, and will overdraw my account as I am on a strict budget. Please advise what the charges are for, and how my debit card information was obtained.

Thank you,

James R. Treat Jr
Bank of America
debit card: XXXX-XXXX-XXXX-0354

There have been numerous small amounts recently taken from my bank account. I do not know how google help got my card details in the first place? So basically there has been unauthorised payments taken from my account without me even using Google help to even be charged and I want to be refunded immediately as this is Google's mistake not mine. I have attached photos of my bank statement of some of the payments that I have already been MI's charged for.

Worst service provided by this place.

they also have badminton court. Chaukidar is worst. he does not have sense to speak with ladies, childrens.

board members dont care as long as they are getting paid for the service.

if your timing is 8-9 he bullies you to leave 15 mins early and off the lights

go to some other better place for your event

I.M.A hall amravati

A month ahead, I made a reservation for three for January 16th at Andanada restaurant in Manhattan.
Today, Dec 27th, I received a text message that my reservation was cancelled! This has never happened before. I spoke to the restaurant and they said they think they have a private party taking the whole restaurant. Shouldn't that have been known when I made the reservation?
I am chagrined as I know how difficult it is to get a reservation in a good restaurant on a Monday evening.
What recourse do I have?

My name: Francisco Villegas
Address: 21 St. James Place, 18F
Brooklyn, NY 11451

Unauthorized charge of $6.99 on American Express Card (Account Ending 2-96006)
My American Express Card bill dated of 12/09/16 was charge of $6.99.
The charge was place on my bill on 11/11/16 with the following description: GOOGLE*MINECRAFT SELLER G.CO/PAYHELP# CA

A refund would be greatly appreciated.

Thank you

Every time they send me through security and lock me out of my account and it takes ages for me to get back in. Then I'll go to sign in again a couple of weeks later (cause who even uses hotmail, except for services I've forgotten to switch my email address over to my better gmail account or yahoo... I really don't have this problem with anyone else but hotmail.) Trying to find a way to tell them about this, but I can't without signing in, which I can't do. And then I come on here and see everyone else is having the same problem. It's ridiculous. The moment they let me back into my account, I'm taking everything out of it and deleting it. If you (for some reason) read this, you should do the same.

I've had quite a few domains:

abletimesalliance.org
mypennyltd.com
abilitiesoftoday.com

for several years. I've paid for them yearly. This year due to technology change it seems payment is with yet another affiliate. I've sent numerous emails, chat, and phone calls trying to get one on one appropriate assistance to pay for these domains. All I've ever received was a link. No help, no assistance and surely wrong information. I'm quite frustrated by the improper treatment or assistance Google provides its paying customers. I've submitted several tickets on these issues with failed resolutions. Now I am getting emails that say these specific domains are on sale for $69. My organization with these specific domains assist the disabled communities around the Globe. To think that Google's staff makes no attempt to assist with my payments is beyond me.

Penny Sherwood Dillard
sherwood.[protected]@ gmail.com

Six different charges appeared on my bank account on 12/17/16 in the amounts of $3.99 and $8.99 - 3 charges each. My bank charged $29 for each transaction for overdraft fees. I have never purchased anything on Google! In addition my bank account is fairly new - 3 or 4 months old! Please let me know how i can be refunded and more importantly what i should do to prevent any future unauthorized charges to my account.

One transaction reads...
CA g.co/payhelp# GOOGLE *[protected] USGOOGLE *[protected] TRACE #44074

I had $12.00 tooken out of my card under this name: google *domains g.co/payhelp# 94043 ca us. I don't remember making this payment and will require a refund. I did call them, but the customer service is unavailable. Then I called the customer service for my card and they say that they will help me. Again, I don't know how google *domains g.co/payhelp# 94043 ca us knew my card number and how they got my money.

I am doing this complain to report a Fraud concerning my credit card. I have been charged for GOOGLE *YouTube Videos g.co/payhelp#NS. I have been charged 3, 99$ on Novembre 17. I remember doing a Wikipedia donation of 3$ but I do not know if it is linked and I do not remember when I did it exactly.

I demand an explanation the most urgently possible.

My email adress is [protected]@yahoo.ca

Stephanie

Please contact me to help me with this.

My 12 yo grandson who lives with me due to severe drug issues with parents - he took my credit card and has charged up over 300.00 of changes without my knowledge is there anything you can do to help me? He is having a hard time with the issues of living with his grandparents and does not understand the significance of spending money that does not belong to him and that he cannot repay.

This Google+ system has been corrupted with weird posts, they seem to be pro Islam and anti Christian. An example is if you type in Christian films you will receive lists of 95% porn links, and I had friends independantly verify this so is not just my phone or comuter network. I complained through their system but nothing happens and no reply. This is a nasty problem having full sex images forced into people faces. Is google powerless to do anything?

On 11/22/2016, at 9:58 am, there was a mastercard authorization attempt on my mastercard from google *services. Although it was only an authorization, and there was no dollar amount withdrawn, I am concerned because I did not use google services for anything. There is no reason for google services to authorize my mastercard.

Kindly advise as to the reason google was authorizing my credit card.

I have been playing for a couple of weeks and made my biggest purchase which was $34.99 but this after making several smaller purchases. At any rate within a day of making this purchase I am told because of a chip transfer I am no longer allowed to play Backgammon Plus. I can't even log on. I have no idea what happened but very displeased and have filed a dispute with my CC company for the charge.

Denise Soma
[protected]@gmail.com