Graham Collision
Reviews and Complaints

I took my car in on April 11th to get fixed and had on the app my car would be ready on Thursday, April 21st at 4:51 p.m. however I received a phone call and voicemail on April 20th that my car would be ready at 3pm on April 21st. I returned my rental and got a ride to take me to Graham Collisions to pick up my car. However, at 4:30 I got a call saying my car was actually not ready and they were going to have to put back on a broken part and still have me pick up and pay at noon on April 22nd. Then that they would call me the following week and put the part in. I called on April 22nd at noon asking if they could put me in a rental until my car was actually fixed if not I was going to make a complaint with the ComplaintsBoard.com. He then proceeded to say I was threatening him and he would not be putting me in a car for three weeks. I let him know I was only letting him know because it says to resolve the issue together with the business prior to making a complaint. He put me on hold and came back saying my car wasn't ready and that I could come at 5pm for it. I let him know I had already missed a day of work and that they told me noon and now it is 5pm when I wouldn't have a ride and he got upset saying he didn't tell me noon and that it doesn't matter what his other worker said told me and that I could wait until 5 but that they never told me noon. I have it on a voicemail. I have been out of a car for more than a week, and now I am expected to pay and pick up a car that is still broken but drivable? After missing work and having to pay for a ride I let him know that this was very uncomfortable and not fair since they had told me two certain times already and now he was talking to me rudely after assuming I was threatening him and would not budge on trying to work with me only saying that he never told me those times and that he wasn't going to do anything about it other than my car would be ready at 5pm.