Grand Canyon University [GCU] review: taking advantage of my financial aid 18

Hi PastorGenral804,

Would you kindly contact me directly, I'd like to assist you. I can be reached via email at ritule@gcu.edu any time and via phone weekdays between 9a-5p Pacific time at [protected].

I'm sorry for any inconvenience you've experienced.

Robyn Itule
Social Media Strategist
ritule@gcu.edu
[protected]

I have had the same problem this is my 3rd class at GCU, they have yet to post my financial aid refund, I am going into my 4th week of this class this week, I can't believe this, I have called and tried to contact my financial advisor, and they still do not get back to me, they keep saying it can take up to 60 days I have never had this problem with getting my financial aid released to me, I don't know if I am going to continue on in this school, I can't believe how they treat people!

Hi Laneey33,

Would you kindly contact me directly? I'd like to assist you. I can be reached any time via email at ritule@gcu.edu or via phone from 9a-5p Pacific at [protected].

Thanks!

Robyn Itule
Social Media Strategist
ritule@gcu.edu
[protected]

GCU has completely dropped the ball with my financial aid. Apparently, my loans were rejected in June but they still paid me the 'balance' - around $4400 - and when the second half of my loans didn't come in, I called them because I was concerned. I was told that everything was fine but that it could take 45 days for them to request it. A week later I sent an email asking if there was any way to request it early and I received an automated email saying that my financial aid counselor was no longer in that position and to contact someone else. 20 minutes later I got another automated response with a different persons' info. Several days later someone contacted me. I was told that they had researched the problem and that they would be fixing it within the week and not to worry. It's a week later and nothing they said would take place has happened. I am so frustrated.

Be careful when you deal with this school. Know what you are getting into and don't expect anything done in a timely manner.

Hi Bree,

Would you please contact me directly and I'll be happy to assist you in any way I can. I can be reached via email at ritule@gcu.edu or on my phone at [protected] between 9a-5p Pacific -- Mountain beginning next Monday.

I'm sorry for any inconvenience you've experienced.

Robyn Itule
Social Media Strategist

ritule@gcu.edu
[protected]

I totally agree with the financial aid problems. Why is this Robyn trying to get complainers to talk with her. So they told me, there was nothing wrong on their end. They have not tried to help me. I am happy to hear about the law suits. That is an avenue that I had not thought about because of the bankruptcy attorney saying that these loans not being able to be discharged. I guess this is another avenue open to students/consumers. Bree and PastorGeneral, my heart goes out to you and much luck and success to you both. Please keep us updated as we all need to know how to handle these corporate thieves.

Hi MzDiana,

I'm here to assist students in any way I can and hopefully resolve issues for them.

If there's something I can help you with in regards to GCU, please contact me directly at ritule@gcu.edu or by phone at [protected] between 9a-5p Mountain time and I'll be happy to assist you.

Thanks!
Robyn

Robyn Itule
Social Media Strategist
ritule@gcu.edu
[protected]

I must say MzDiana, the best way to deal with these people is to go through the law. Although my Financial Aid issues have been resolved, (by way of lawsuit threats and recorded conversations on my end), I still have an issue as to why I have a $6000 loan pending that when it goes through it will not go toward my cost of tuition although they say it already does. They charge the government one thing, and the student less to get that extra money the government gives us but do not use it for our loans. Robyn is not a helping hand as nobody has called me back yet after I spoke with her initially. Also they have not called my wife back either as she goes to the same school. We have been having the same issue and like everyone else, she says call her and we can resolve it. It is very funny how they have someone on this website to monitor what people say about the school. I find it hilarious! What I need to understand now, is if my check was cut, how is it that the pending grant will go to my education and yet, I will not see another check until the second half of the year. So there is an excess of $3000 they say goes towards the cost of tuition. As a veteran, my tuition is not the same amount as the average student. Therefore, all of my stipend checks should be tremendously higher than anyone else being they collect 3000 more than the average student and charge me only half of what you pay for tuition. It doesn't add up and nobody has an answer for me. I find it very funny.

Hello Blessed82,

I apologize that you were not contacted after we spoke. I'll be looking into that to ensure there's proper follow up. Also, I'd like to connect you with the Assistant Vice President of Finance Operations, Michelle Nuckols, who can be of assistance in answering your questions regarding financial aid.

Please reach her via any of the following methods:
Office [protected]
Cell [protected]
Michelle.Nuckols@gcu.edu

I have forwarded her your initial post on ComplaintsBoard for her reference.

You can also reach me at ritule@gcu.edu or by phone at [protected] between 9a-5p Mountain Time should you require my assistance.

Many Thanks!
Robyn Itule
Social Media Strategist
[protected]
ritule@gcu.edu

I am new to GCU, but so far I have done nothing but been stressed completely out! I left my previous online college because I wanted a degree in Health Care Administration. I thought GCU would be a good choice, especially after talking with my enrollment counselor. She kept in contact with me everyday. (I should have known it was all about sales!). I started my academic year with GCU in the middle of my financial aid year. I have talked to 3 different financial aid advisers and have received 3 different stories. I'm now in the same boat as PastorGeneral804. Rent can't get paid this month and I was always under the impression that my school loans were there to help with support of living, as well as my tuition! GCU gives no regard to the welfare of the students. At my previous school, I would receive my refund check on a regular schedule and needless to say, I will be returning to them as soon as this financial aid year ends. GCU is definitely my biggest regret so far in my educational journey!

Hi SBrake78,

Would you contact me directly with the specifics of your concern by emailing me at robyn.itule@gcu.edu and I'll be happy to help you.

Thank you for reaching out to me.

Robyn Itule
Social Media Strategist
Grand Canyon University
robyn.itule@gcu.edu

Robyn, I have contacted Michelle Nucklos, 2 times and have not received a call yet. You are trying to make people believe that GCU is willing to work with the student but they are not they avoid phone calls and ignore students. I know the phone calls are supposedly recorded what they need to do is listen to those because I tell my advisors what needs to be improved. GCu can paint a pretty picture but they can't stand behind their word.

Hi 4boyzmom,

I'm sorry that you're feeling frustrated. If you can contact me directly I will be happy to be a liaison for you and bring your matter to Ms. Nuckols directly and ensure that she fully understands your issue and is able to promptly respond to you.

Thank you for taking the time to reach out to me so I can do my best to help you.

Thanks!
Robyn Itule
Social Media Strategist
Grand Canyon University
robyn.itule@gcu.edu

All I see here is the same crap that I put up with when I worked there. It was just a bunch of ignorant people who were in school for the refund checks instead of the education. Willful ignorance on the students' behalf. That is what happens when a university has no admissions standards and accepts anyone with a pulse...

I have had the same problem with the school. I have referred this matter to the Attorney General in my state and I am asking anyone else having a problem to do file with their sates Attorney General.
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i don't know if im qualified in posting my problems with this school i really like this school. the only thing about it is that i failed two of the classes there and at first i was told that from my finance counselor that she would see if she could get a private loan done i didn't hear from her for a while and when she finally got in touch with me i was told that to continue with my classes that i would have to pay 3734.31. and i never got my disbursements. i did not attend this college for any reasons other than to further my education so i could provide my son who is five, a better life. if I'm wrong then I'm sorry. i don't have the money to pay the sum I am already struggling to keep a roof over our heads and food on the table.

k.wade

I am currently experiencing the same trouble with my financial aid. I am already in week five of my second semester and only half of my aid has even been posted. I also had charges posted after my last disbursement that will make my current disbursement, if i ever receive it, much less. I sent a message to my finance couselor, who has been no help through the process, and found out that she no longer even works for GCU. If I don't talk to someone who can clear things up soon, I will be transfering to another school ASAP. I thought it was just me having these troubles but apparently GCU's financial aid department is just lazy and incompetent.

Kesha Mills

yeah i am sure its all the financial aid departments fault. meanwhile you failed to inform the school of your prior fa loans at you had applied for where the loan was certified and awarded thru four different online colleges prior to enrolling here. and now for some odd reason your casting blame onto the financial dept for have being responsibled for the withdrawl statues on your account... wow. perhaps you shouldve actually taken the time to read all and comprehend everything outlined within those documents bcs just maybe those go hand and hand with the schools fa policy and procedures e.i. falling out of attendance. perhaps if you decided to be an adult and assume responsibility and taken a different proactive approach to resolving your issues rather than dropping to the floor kicking and screaming this all would have been avoided.