Grand Crowne Resorts review: Misrepresentation by sales person 37

Please be advised that My Free Travel will be unable to honor any rebates redeemed on or after December 1, 2009. This is due to an extremely high response rate to the program. The responses received have far exceeded numbers anticipated by our projections and this has resulted in a shortage of funds to meet required payments. We will continue to attempt payment for any qualified rebates that have been submitted prior to December 1, 2009.

THIEFS & LIARS! That is what you will find at Grand Crowne Resorts. They bait and switch, they say whatever it takes to convince you this is a good deal. But after hey have your money they don't care. I suffered an injury and was unable to keep our reservations. We called GC immediately to let them know we needed to reschedule due to medical reasns. We even told them we could provide the medical documentation that prohibited me from traveling. They did N OT CARE and said they would have to charge us the $30 cancellation fee. GC reps (spoke with 2) continued to insist that everything was "in the contract" and that they could not change the fee. We tried to reason with them, but they wouldn't hear anything we had to say. I'm just glad we didn't purchase a full time share, we got a "trial package" do they really think after this treatment they can con us into paying more money for a timeshre? I THINK NOT!

Question? What resort company tells a customer they can book anytime 24hours before arrival? Especially a 5 star resort?
Another question; what person in there right mind takes off work before reservations are made because of one reps statement especially after you pay $11, 000 for whatever program you sign up for?
There's no bait and switch at Grand Crowne. Actually, the Grand Crowne is one of the most honest resort companies out there. The employees are family people who care about helping people expand trips to first class luxuries.
I know this company and have dealt with them for over 20 years. The owners care, and even if this happened, because reputation to them is #1, I promise you all you had to do was call them and explain the situation, and even when they are right, I've seen them lose money hand over fist because they care about the customer! This is what they do... They host, the serve, and your happiness matters.
Ron T.

LOL I'm guessing that Ron T. is employed by Grand Crowne, or he gets paid to surf the net and rebut claims against them. That dog won't hunt here boy, people are here because Grand Crowne ripped them off, and they really don't care about anyone. That"s why they are in trouble in every state they operate in. I am on a full scale rampage to bring their criminal enterprise to the public eye. I am forming a group and building a webpage dedicated to nothing but Grand Crowne compaints and people who have been ripped off by them. By building a consortium of people who have been wronged we will be able to bring them to their knees.

please call me we need to go on TV with this ! [protected], I have found an excellent Attorney in Birmingham Alabama

Capital resorts, has responded to me and has made everything right for me Linda Otto, I Now take back all I said about them. Very Pleased
So Please dis regard any thing I have said concerning Capital Resorts or Grand Crown, When You Finally get to speak to the right person they resolve the issue ! Thank You So Much Sherry C and Mr Crop,
Linda Harold Otto 5/15/15

My husband and I bought a Grand Crowne Adventures Package from these people in 2014. I have tried 4 different times to make reservations to use this package (which is a "tester" to see if we want to fully buy into the time share program) with no success. I can't even get through on the phone to talk to anyone. I've been given 9 different phone numbers since the day we purchased and have NEVER gotten through to actually speak with anyone. I've left messages, but NEVER had a call returned. AVOID THIS COMPANY AND CAPITOL RESORTS who is in with them. This is a heck of a way to introduce me to your company and expect me to buy in! Glad we only bought the trial package and not the time share or I'd be postal by now! RUN, RUN, RUN FROM THIS SCAMMING RIPOFF COMPANY!

I am pleased to report an amicable resolution to my dispute with Grand Crowne Resorts, I would also like to retract my prior allegations and personally thank the company for going above and beyond to resolve my issues.

On May 10, 2015, my husband and I purchased a timeshare from Capital Resorts. We were told during the presentation and from our salesperson that our VIP package included 12 FREE getaway vacations. Once we logged into their site, using our owner ID, we found the only getaway weeks were by purchase. We immediately disputed our contract and requested cancellation. We were told to send a certified letter and that a decision would be made within 45 days. We mailed the certified letter on July 10. We then received a call from Capital Resorts stating we needed to return all materials given to us upon making the purchase so they could move forward in the process, leading us to believe they were refunding our down payment. We promptly mailed them the material back and upon calling them were told that our refund approval release was sitting on someone's desk (we won't call names at this point). After following up numerous times, we were told that merit was not found to cancel the contract because we initialed a statement saying we would access to getaway vacations starting at $199. We did, but this was separate from what we spoke to our sales person in detail about. We were assured throughout the entire sale that we would receive 12 FREE getaways. We would not have made this purchase had we not been mislead into thinking we were gaining 12 FREE getaways a year. We have asked for reconsideration at this time, and are awaiting a response. We will post back with next steps.

My husband and I fell for the sales pitch and when we were told that we were going to be given 4 round trip air tickets and a $100 dollar dining card we took the hook. We have not received the gifts and numerous attempts to contact them result in voice mail or a recording " no one is available to take your call". As part of the deal we were trading in a timeshare we've had for 25 years with no problems. Today makes 53 days since the first payment was due. I have been told by their own sales associates that there are many others experiencing the same problems. I was told that the motels in the area will no longer do business with them because they are not being paid and that Capitol was on the verge of bankruptcy. I'm concerned about damaging my credit record but can't see paying $$$ for something of no value to a disreputable company.

I have had the same problems with capital Reaorts as everyone has posted before me. I contacted them today about how to try and sell my timeshare because I haven't been able to get them to book me a vacation either. They gave me a number to a company they said sold timeshares. Company was called Allies Solutions Group. I called them and they had basically the same voice message as Capital Resorts had. I asked if they was same company and lady said they wasn't. I still don't believe that. Anyway she told me they didn't sell timeshares. BUT they helped people get the timeshares out of their name so the timeshare owner wouldn't have to pay membership dues and maintainable fees anymore. But you could make any money off the timeshare. I told I didn't want to make any money. BUT I would like to get back PART of what I paid for it. Was told they did not do that. Ask her if I was just supposed to give them what I had invested just to get out of paying membership dues and Maintaince fees? She said they wild see if the company wild just take it back and not make me pay anymore fees? What kind of operation is this? I am fixing to contact the Tennessee Better Business Bureau and after that I am contacting a attorney.

I agree with all of the complaints posted and discourage ANYONE to purchase anything from this company! I have been lied to and treated poorly by this company time and again. Please, protect your finances and STAY AWAY from this company!

RUN from this company.. whether it was called Grand Crown, Surrey Vacations or now the latest Capital Resorts. They owe hundreds of thousands of dollars in unpaid debt to several local businesses. Not to mention have not built much of anything in years and years, even though it seems with the 3rd new name, they are financially sound and growing.. its public record.. they are not. It is a full fledged scam and DBR for the state of Tn should be responsible for letting this happen..

I am asking that No One contact me about Capital resorts even though my phone # is now out their on a complaint, I have no complaints with them, all has been resolved as I stated before, I will not give any information so Please don't call my # Thank You Linda Otto 1/21/16, I would like to know how any of my information can be removed from here .

January 22, 2016 In order to reserve a condo in Pigeon Forge, I told Dillon that I would place a $50 deposit to hold the date and reservations. When I checked my bank account $200 had been taken from my account. He tried to get me to put down $150, but I told him that I was on a very tight budget (school teacher and husband CDL driver). He also said that $50 would hold the reservation. My husband had already paid over $100 for a vacation that would involve a 90 minute time share proposal. I called Dillon once I realized $ 200 had been withdrawn from my account. He assured me that it would be taken care of. Instead of crediting my account for $150, apparently an additional $50 was withdrawn. Needless to say, when I went to the grocery store during a snow storm, I was unable to purchase $ 30 worth of groceries and was horrified when my card was declined with a line of people behind me. I called Grand Crowne and continued to get a message that said I was the second caller in line. Finally, I was able to leave a message. I called again a couple hours later and talked to Lauren who said that Dillon was gone for the day and would not be back until Monday. Meanwhile, I'm still out $200 which I was told would take 3-5 business days. When I asked to talk to someone that she or Dillon answers to, she hung up. When I called back, she argued with me and said that I was finished talking. I have worked retail where the customer is always right. I have had to bite my tongue many times. She starting saying that she had process a refund & started giving number when I said wait just a minute so that I can write it down. She was extremely rude. I am down right angry. Professionalism is definitely not a priority for Grand Crowne. I am also appalled that I explained to Dillon how tight my budget was & agreed upon the $50 to hold the reservation. Also the cabins and/or condos are not available, so they had downgraded us to a hotel room with an adjoining room. I would not recommend for anyone to use them for a vacation getaway, Beth Fraley Eavey

If nothing else Grand Crowne/Capital Resorts needs to highlight the rescission period (state mandated time to cancel a contract with a full refund) clearly indicating the number of days allowed and the procedure to follow in order to cancel. It's in the contract but it must be easy to miss as everyone who has problems with program seems to know nothing about it or only finds out months or years later but still expects to be able to cancel. I read so many complaints from those who never seemed to have read the contract in a timely fashion or did any research before or even in the days following a multi thousand dollar contract with which they were not familiar with. Months later they complain that they were told this or voiced their concerns by phone or in person yet still seem to miss the written and postmarked requirement in the contract and wonder what the problem is.
I'll admit Capital Resorts is hard to research as it is relatively new compared to many timeshare systems. I research timeshare info as a hobby. I have started a facebook group called capital resorts condo owners to help answer some questions if I can. I am a member (points owner) of the Capital Resorts group system and not an employee with Capital or Grand Crowne. I own over a dozen timeshares from various systems and independent resorts and rent out about half and use the other half. I am fairly familiar with Interval International and RCI and make at least 4 exchanges per year and purchase an additional getaway or two.

Does anybody know if there is a LAwsuit against Capital Resorts? or does anybody know a Good Attorney that deals with timeshares? looks like this could be a Good case for a Class Action Lawsuit? Also Linda Otto was all about getting people to join her Cause when she was on the Hook and Evidently she got hers took care of and said to Hell with Everybody else. Posted her number to call her and everything and then in another post she said not to call her and wanted her infor removed. Sounds like a pretty sorry thing to do. At least she could share some info so maybe some of the rest of us might could get something out of our investment.

We were scammed by them and more people need to get together and file a suit against them. It's sad that the city of Pigeon Forge would allow these losers to keep screwing people everyday!

I agree. They are liars. I have yet to use any of my points. I saved them all for a December trip in 2015. I joined and was informed in 2013 that I could go to the DR in Dec 2015 for my 40th birthday with my points and about $200. I never used my points for that reason. It never happened. What they don't tell you- there is only 1 resort in DR in December, you MUST purchase the meal plan and it's $299 to reserve. My total would have been over $1, 800- reservation, resort and meal plan. I could have paid that with a travel agent with monthly installments. I was livid.
Then, I get this ridiculous bill for $500 because the board of directors felt we should pay it. Why don't they pay it? What are we paying for exactly- abstract space? We are not owners of any physical properties after spending thousands.
Lastly, they always send me an owner's update meeting letter 3 or 4 days before the meeting. I live in Nashville and the meetings are in Branson.
It's all BS to me.
I just had to vent.

I agree, these folks talk a good deal, but you can't get what they are saying or selling. I have been an owner for almost two years, have banked points(for a fee) just to have enough points to stay at a decent place, but still can't get any availability for my vacation dates. The maintenance fees and club dues are just money thrown away as well as the original cost. They know their own properties are worthless and they won't even consider buying it back from you, even though they talk like that's a possibility during the presentation. All they do is get your money, then aggravate the crap out of you by trying to get you to come to more presentations and to get your friends to come to them as well. I like my friends too much to ever drag one of them to one of these presentations. This company is just a sales machine and most, if not all of the good reviews you ever find about them is their own employees writing more lies. The states of Missouri, Tennessee, and Florida need to throw these guys out or better yet, sue them for fraud. If I can find a decent lawyer, I'm going to try to start a class action lawsuit against them for defrauding me as well as hundreds of other people. If you want to join me, send me a message on this board, there's strength in numbers!

I would be interested in joining a class action suit I feel really surprised that we fell for their shenanigans but we were there over 4 hours and many of their promises have been broken. Apparently it is against the law to "sale a contract of someone who wants to move up" which was the the way we were hooked. There has to be someday, someway that we can get relief from this group. I was told last week that my timeshare that I owe thousands on is worth about $500. I also think they jacked up my interest rate.

I need help very bad! Capital Resorts has really screwed me over, I got my timeshare a long time ago and I've tried to use it probably at least 25 to 30 times myself and I've tried to rent it out also and every time I get the same excuse they have nothing available, got to book ahead a time I've tried to book up to 6 months in advance, and when I tried to rent it out they tried to book it 9 and a half months in advance and still nothing available so they are scamming people I've confronted them in a certain month they told me they give me extra points to go with the one's I have and a 3 night and 2 day stay for my trouble well of course I never could get that booked and then when I tried to use them points they said they expired in the month previous of the phone they gave me all these points, these people are ignorent! I decided then I didn't want this timeshare no more, I told them to sell it they said I couldn't get out of my timeshare, which I don't understand how I can be forced to pay for something I can't use! So I quit paying for it and of course now they are ruining my credit and they are not selling it I don't know what to do can anyone please tell me what to do please?

Find a lawyer that specializes in timeshare scams and contracts, just be careful and don't let anyone talk you into paying anything up front. There are scammers out there just trying to screw you over when you need real help. Don't wait, get a lawyer asap.

Techdude2000

I'll help join any law suit brought on to this company. Been a "owner" for three years and not even once been able to use it cause there's nothing ever available.

I'm with anyone to join a lawsuit against grand crown resorts. Been a owner since 2013 and every attempt to use these so called benefits was not been able to be used for one reason or another. Of course you can't get a hold of anyone to resolve any issues.

I found a couple known lawyers here in Nashville. I'll be giving them a call on Monday

I want to be in on a lawsuit, also been a supposed owner since Sept of 2012 have never been able to get reservations and they have never expanded the cabins in Pigeon Forge, TN. Straight up BS.

We bought Grande Crown in Pigeon Forge in 2012. We are staying here as I write this. We went to an "owners update meeting" where a guy from Capital Resorts tried to get us to upgrade. He started by saying that 98% of Grande Crown owners had switched to Capital Resorts, which had taken over the development and that our maintenance fees would go through the roof because people were leaving Grande Crown. Later, he presented us with the financial proposal which would have us paying an additional $8000 to $14, 000 for more points and maintenance and other fees two to three times what we're currently paying, and we wouldn't pay maintenance fees to Grande Crown any longer. When I pointed out that the proposal didn't give me credit for my equity and asked if the upgrade rolled in my loan, he said oh no, I would still be a Grande Crown owner. Obviously, I caught him in a bunch of lies. He then told me that if I don't upgrade, I will only be able to book in one of the original three buildings and not the entire resort. That itself is a breach of contract. I did NOT upgrade. Since Capital resorts appears to be administering Grande Crown properties now, I'm waiting to see if they try to retaliate against me by jacking up my maintenance fee or not booking future reservations.

I am an owner and I have had several issues with our time share so far. We purchased in Pigeon Forge, TN in 2014. I cannot use my points hardly, there is no availability, even several months in advance, and customer service is horrible. I have also been assessed a facility fee on my most current club due statement? I don't even know what that is! I am thoroughly disappointed with our deal, and have felt scammed from the start.

Has anyone in this group actually contacted an attorney yet? My husband and I are owners also and have everyone of the issues that have been posted here and are interested in what an attorney has to say about this.

I want to join a lawsuit if anyone can find a good lawyer, let me know.

My husband and I would also be very willing to join a lawsuit against Grand Crown/Capital Resorts. We've owned since 2014 and are currently in a battle about a new fee they are calling "facility fees" Nowhere in any of my contract paperwork is there anything called a facility fee. We were told we would have to pay maintenance fees and club dues. There was one year free of Capital Lifestyles they were giving us when we signed, but we were told and have an agreement saying it was a voluntary program and after the first year we were not obligated to continue it. They are now combining the bill of the club dues and the facility fees and it's $294! When I asked what the heck facility fees were they said it was the Capital Lifestyles program and instead of it coming in two bills they were combining it on one bill. THE CAPITAL LIFESTYLES WAS VOLUNTARY WHEN WE PURCHASED! I do not want to pay for it but they are now saying it's no longer voluntary and there is nothing we can do about it. Pay it or they are sending us to collections. THIS COMPANY IS A COMPLETE SCAM! STAY AWAY!

I would also be interested in joining a class action suit against Capital Resorts for misrepresentation, emotional manipulation, and fraud. As a start, we should pursue a media troubleshooter to air these complaints on TV and the internet with us providing the names of the salespeople who scammed us.

I too would be interested in a lawsuit against these people. They have been lying to people since [protected] about the clubhouse and pool and all these wonderful things they are going to do in Pigeon Forge. They insinuate that if you don’t buy during your presentation, that the points will cost more in the future. This is a violation of Tennessee law stating it is illegal for them to tell you this will go up to persuade you to buy in now or lose out. The Tennessee State Attorney General needs to shut them down and run them out of the state. They got us for more than $10, 000 in 2014 and we haven’t been able to use a single point to stay anywhere in their properties. They say, “be flexible” we can’t be flexible, we have a child in school and we both work, our schedules are hard to change to use their properties when no one else wants to use them. Our fabulous “Family Memories” have been nothing but regret and the memory of being suckered into their deal. Goodluck, Robert Collins

Done with them! Has there been a lawsuit filed before we contact a lawyer! Not giving them another year of our time!

Completly Fed up with Grand Crowne and the dishonesty of this company.
I am tired of all the sales promises and false information given to me every time I speak to
anyone associated with Grand Crowne resorts. I am tired of the same excuses over and over
regarding the building of a resort, a water park, etc.

We went to a time share meeting in the spring almost 15 years ago to receive discounted tickets for area attractions. Said presentation was supposed to be 90 minutes or less and we were there for 4 plus hours. (Later in this complaint you will read about what my wife went through during this process). We were told that the construction of cabins, and indoor waterpark, and
luxery guest center would be completed within a year. Now isn’t that funny here in 2019! We have gone to Pigeon Forge was 11 of the last 15 years and told them this was the case and why we were only interested in staying after the presentation to sit down and ask a few questions and state the only way we would consider purchasing the time share was we plan on coming to Pigeon Forge every year! Imagine our disappointment year after year of visiting Pigeon Forge and driving up to check on the progress only to find there is none and I highly doubt they have intentions to do so!

This is how dishonest this company is! As stated we go to Pigeon Forge every year we can and have stopped in there 2 different times to CONFRONT them FACE TO FACE and in front of potential customers. (never once making a scene just looking for some conclusion) Each time we were rushed to an office, apologized to and offered to put us up at another local business. Caught them here as well. I am a business man and lying will find you. Soon as I walked in to the first place called ahead and “got us a great deal” I walked in without giving my name and asked how much it was a night. Not a surprise it was the exact same price Grand Crowne told us and the great deal they got us. My wife said just leave it alone for now and let enjoy our stay in Pigeon Forge. Fast forward to the next year and we are again rushed into an office and given the same scam talk. This is when I confronted them and said you obviously do not remember us because we had this same talk last year! I told them to save their breath and we would be contacting the BBB first and then our lawyer!

Lets’ back up to the day of the purchase and share this story! You want to talk about pressured and then TOLD we had to stay because we had already put a deposit down! Our daughter was 3 months old and my wife was breastfeeding. We were told the process would take an hour at most after the presentation. Lie! My wife was in tears, they pressured us to stay, after giving them a check for deposit and signing some papers my wife needed to breastfeed our daughter. This is when things turned south quick and we tried to leave. My wife asked me to please cancel the transaction and we could come back another time. Grand Crowne was not having this! The salesman and other members of the financing team and leaders were overwhelming to say the least and kept pressuring my wife to stay and just breastfeed in one of their restrooms on the toilet! I asked them if we could go ahead and cancel and return another day. They said it will only be a few more minutes. My wife could wait no longer and went to the restroom to breastfeed our daughter. After she came out I could tell my wife had been crying as could they! They apologized and said the paperwork was almost complete! It was not! We were there for another hour and sat through the last bit of paperwork with our daughter crying in my wife’s arms because she could not walk her outside because she had to sign papers as well.

Now lets’ fast forward again! This timeshare was paid in FULL when we returned from our vacation that year! Over the years we have repeatedly been told about all the wonderful things they will give us and apologies! But also they love to try and skirt around their paperwork! They lied to us and after much research over the years they have lied too many! We asked for our full payment we made for the timeshare to be returned and the maintenance fees be waved because we were NEVER able to use it! Again they know this because we stopped calling and confronted them twice! Wish I was enough of a jerk to tell all the people that were there both times we had to drive 6 hours twice to confront them on the scam they pulled and continue to pull.

Craig and Kelli Shoobridge