Grand Incentives’s earns a 3.3-star rating from 72 reviews, showing that the majority of clients are somewhat satisfied with incentive programs and services.
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lack of hotels
I submitted my form to get two nights free hotel stay due to my Ambit Energy service. There are tons of little details where Grand Incentives tries to catch you. I did all the paperwork correctly and they just didn't have any hotels available 45 days in advance for THREE locations. It also takes 15 minutes to wait on line for a surly CSR. Avoid this place and Ambit!
Read full review of Grand Incentives and 10 commentscertificate was void for reasons that were untrue
What a joke! I was warned about this company prior to doing business. They are such scam artists and know exactly what they are doing. It makes it sound like you have won something wonderful, when it all gets down to it, they are never planning to give you what they promised. We attended a dumb seminar on cooking pots and pans and were promised a trip. I submitted EVERYTHING including a $99.90 processing fee on time, to go on this trip. They returned my paper work saying that my trip was now VOID because of things that were filled in correctly. This is a bunch of ###, and I will make sure everyone does not use this company. They SUCK! Very rude customer service people, and a bunch of idiots! BS! BS! BS!
misleading info
I had spoken to a representative before beginning the process and was assured that theyre were no restrictions or hidden fees and costs to their free travel deal. I was initially asked to pay $35 per person ($70) to process the tickets. I paid, but was asked to pay another $50 to process the next step. At this point I asked for my money back, was told I would receive a check within 90 days, and of course this never happened.
The complaint has been investigated and resolved to the customer’s satisfaction.
free airfare
Where free is never free and you are qualified means nothing! We were invited to attend Global Network Travel's travel club presentation and we were "scheduled to receive two round trip airfares". We decided the cost was outrageous and the plan too restrictive to the last minute travel that we usually schedule. When we registered online for the two round...
Read full review of Grand Incentives and 1 commentlost my fee
I tried to be wary of a scam even researching Global Discovery Vacatins that offered me the free airline tickets for viewing the presentation. Unfortunately, I did not research the names of the several other companies involved...
After sending my $35.00 per person to Celebrity Productions, I received a registration form. I was very careful to follow the terms and conditions of the promotional vacation to the letter, I completed my registration form and sent it certified mail to Grand Incentives, Inc. prior to the deadline on 1/19/10. Shortly thereafter, I received a letter dated 1/21/10 stating that my registration form was void because I did not complete the registration form completely. When I called to inquire what was missing, they stated that I did not include my evening telephone number, only my daytime. I explained that it is my cell phone and works for both but I was told by Carole that the form was incomplete and void. When I asked for my money back, she said that I had to contact Celebrity Productions because Grand Incentives does not have my money.
I am thrilled that this scam ended before I tried to work through their Planning form and that I've only lost $70 and about 2 hours.
AVOID THIS PROGRAM!
The complaint has been investigated and resolved to the customer’s satisfaction.
non recepit of airline vouchers
Sat through 90 minute presentation and was promised 2 free gifts which you could choose from. I choose 2 free roundtrip airline tickets. I sent the completed paperwork in on 10/8/09 and have not yet received the gifts. The other was for gas vochers. $100 worth of free gas. No phone number on the paperwork only an address which I have sent my request in several times and no response.
Read full review of Grand Incentives and 2 comments
Replied
free weekend
I joined a travel club and received a free weekend to a location of my choice (there were 19 locations in the US, and 6 outside the US). After mailing in my initial request, along with my personal information and a $50 "reservation fee", I eventually received (in 6 weeks) a form letter stating my arrival days had to fall between Sun. & Wed. So, I changed...
Read full review of Grand Incentives and 18 commentsbogus/redtape/ridiculous
This company lures you into presentations. Anything from Viewing timeshares/vacation properties to vacuum cleaners.
Pure and simple...beware! They have impossible rules/guidelines to follow when booking your vacations and absolutely insane wait times when calling with any question. Over 20 minutes most of the time. We had 2 different offers from them and they had every possible excuse for not booking our vacations and kept returning our forms and check over and over again until we finally just gave up! Read all the small print and even then... you probably won't get anything for your time and trouble.
I wish they would get investigated for fraud. THEY SHOULD. As a business owner, I have also been approached by them to use them for advertising my company. NO WAY.
The complaint has been investigated and resolved to the customer’s satisfaction.
scam...
I'm not sure you will remember us but we were the last and only couple who attended your presentation on February 28th, 2008 at the Chapel Hills Mall in Colorado Springs. We purchased the Grand Getaways Vacation Club membership our member number is 655794. When we purchased the membership we were told by all three of you, Tommy Middaugh, Viki Haberman and...
Read full review of Grand Incentives and 25 commentsaccomodations
My complaint is concerning the accommodations we were given when taking our "FREE" 2 night 3 day vacation for watching a Rainbow vacuum cleaner Demo. We were placed in a hotel in Daytone Beach called Castaways that was in the middle of a row of hotels that were boarded up. This place was a DUMP! I went to Daytona with mid level expectations as far as the...
Read full review of Grand Incentives and 6 comments
Replied
re: refundable room deposit
I purchased a "Your Getaway" vacation from Grand Incentives in 2/2008. I followed the details of participation for this vacation. Time was of essence for me. On 4/29/2008, I submitted in writing a cancellation notice requesting my refund for room deposit. I have contacted Grand Incentives on numerous dates questioning when I was going to receive my refund. I have yet to see my refund returned as of 8/8/2008.
Read full review of Grand Incentives and 4 commentsscam grand incentives!
I received Great Gateway’s free cruise certificate after listening to the timeshare representation from “Elite Gateways”. I mailed in the attached form on 07/27/07, and received my first registration letter called “cruise registration validation form”. Month later I received “pick your cruise form”, after another month I received “7 night cruise...
Read full review of Grand Incentives and 40 commentsGrand Incentives Reviews 0
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Overview of Grand Incentives complaint handling
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Grand Incentives Contacts
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Grand Incentives phone numbers+1 (941) 552-5070+1 (941) 552-5070Click up if you have successfully reached Grand Incentives by calling +1 (941) 552-5070 phone number 0 0 users reported that they have successfully reached Grand Incentives by calling +1 (941) 552-5070 phone number Click down if you have unsuccessfully reached Grand Incentives by calling +1 (941) 552-5070 phone number 0 0 users reported that they have UNsuccessfully reached Grand Incentives by calling +1 (941) 552-5070 phone numberHelp Desk
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Grand Incentives emailssupport@grandincentives.com100%Confidence score: 100%Support
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Grand Incentives address7560 Commerce Ct, Sarasota, Florida, 34243-3217, United States
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Grand Incentives social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 16, 2024
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Yep, this company is a scam... they make people believe they are great and the fabulous vacations plans they offer, but after researching the company, I see there are so many disgruntled customers that they won't stay in business for very long, unless they change their name... Oh WAIT! That is was happened, they used to be another company and after several complaints, they changed their name. Very clever... I will make sure everybody that researches this company gets my comments about the scam they are running.
E'nough said...
Sarah, first of all we apologize for your discontent. After careful review of your file, we present the following facts:
1. The requirements to redeem your three-day, two-night getaway were not met. We sent you correspondence clearly indicating which areas were not in compliance.
2. We fully refunded your $99 processing fee.
3. As we sensed your disappointment, we offered to upgrade your getaway to full week resort stay. We eagerly await your response.
The members of our Customer Service staff are highly trained professionals who consistently receive compliments from those they serve. They would be more than happy to assist you with your upgrade, should you choose to accept it. We look forward to serving you.