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Great Wolf Lodge

Great Wolf Lodge review: Hurricane

J
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9:02 pm EDT
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My name is jennifer and i'm currently stuck in florida because of a hurricane! We had book the williamsburg great wolf but because of this hurricane the trip had to be delayed by a day or I would be driving with my family with the hurricane. We are currently at disney who has arranged for us to stay in our room during this stressfull time as it is not safe to drive! Staff here do not want my family in a more dangerouse situation as we are from canada! (funny money has not come up once at this disney hotel! But my safety has! My husband and the staff here have spent a few hours trying to figure out a way to drive around the hurricane so we could arrive at your hotel on time! This was not an option unfortunately. I did call to just back my reservation by one day as driving in a hurricane is unsafe! All I wanted was a little help and I got hey we can help you for an extra 1000! I understand staying on a saturday would cost more but I do feel like this situation is a little extra ordinary. We have stayed at many different great wolf lodges and a little help during this stressful time would have been apricated. I would have taken any room and even explained that I would understand if the hotel was sold out that you could not help but it was all about money! You could only help me out if I paid you another 1000! Again hotel disney money not a concern or priority! Option drive throw hurricane or pay you a thousand. That's really what I needed to worry about during this already stressful time! Then I was supposed to be thankful that the supervisor afrian was only charging me 50 to cancel so I would not have to drive throw a hurricane! Again would totally understand if the whole hotel was booked up and you did not have room but its not all booked up you just needed another 1000 to help! Who cares about my families safety! Wait one hotel did interesting! Thank god disney was able to help! My kids are disappointed and i'm angry, disappointed, never coming to any great wolf lodge again! As it has been made very clear that safety is not a priority! That really in a time of need you will help but really for a price and that price was 1000!

Desired outcome: I want my great wolf trip at WILLIASMBURG! My email address is [protected]@hotmail.

Aug 29, 2023 11:50 pm EDT
Great Wolf Lodge customer support contacts
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525 Junction Road, Suite 6000 South, Madison, WI, 53717, US

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Hi, we're really sorry to hear this. Can you send us an email to guestrelations@greatwolf.com with your contact information, so that we can further look into this for you?
Update by jn6
Aug 30, 2023 6:46 am EDT

I have sent you my email address as we have no phones. We are currently safe.

Update by jn6
Aug 30, 2023 6:47 am EDT

I have sent an email address to you as we do not have any phones! We are currently safe!

Update by jn6
Aug 30, 2023 10:11 pm EDT

I have sent an email and have not heard a response yet. We are still safe a praying for both North Carolina and South Carolina as we know it is headed that way! The path we were supposed to be on to get to the hotel.

Update by jn6
Aug 30, 2023 10:14 pm EDT

I have sent my email waiting on response. Safe and sound tonight and praying for the people in south and north Carolina! Hope everyone stays safe during this time. Waiting for email response from anyone at Great Wolf. Stay safe everyone and praying for anyone going through this at this time it is scary.

Update by jn6
Aug 31, 2023 10:02 pm EDT

Still waiting on a response.

Update by jn6
Sep 01, 2023 6:42 am EDT

Still waiting on response. Heading home now to Canada!

Update by jn6
Sep 02, 2023 8:08 am EDT

still waiting

Update by jn6
Sep 02, 2023 8:08 am EDT

Still waiting on a response

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    525 Junction Road, Suite 6000 South, Madison, Wisconsin, 53717, United States
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