Green Dot - Mobile Banking
Reviews and Complaints

I’ve used greendot since about 2007. I used to really like them. They had great customer service at that time, it was a great card to use for extra money while traveling. Now it’s terrible. It can’t be used outside the USA. The customer service has really changed for the worse. It’s impossible to speak with an actual person. When you finally get through their hands are tied as to how much help they can actually provide. If you need to speak to a supervisor it’s always a call back, they’re never available to talk when you ask for them. Then they don’t actually call back in the two business days that they say it will take to get a call from a supervisor. I’m still waiting for a call back from a supervisor from 2 years ago! When I got the app and this new card it offered up to $250 back, right as I reached that $250 reward, from the 5% cash back feature, greendot dropped it to $100… I have yet to get an answer as to why they stole the $150 from me. The cash back reward is now capped at $100, even if what you’ve loaded/spent should be more. Now they’re limiting how much you can load onto it each month…
The card still has some usefulness to me otherwise I would have given on greendot a long time ago. I recommend not using greendot to begin with.

Customer support to this app most certainly does have its difficulties there’s nowhere in there to contact green dot when you’re having issues not a website link or a phone number had to Google for the phone number and when I called them I got a very rude representative on the line when I requested to talk to her supervisor she just went and said that I’m only authorized to give you A refund I can take up to six weeks and the user fee and the fees you already paid when you bought the card and the monthly fees that were on the back of the card or not the Same that they are disclosing on their app. I would avoid this company at all cost they most certainly set up to scam you out of all your money. Oh and the card is still in the package and they still won’t do anything. No full refund no prompt refund not even I’m sorry for the inconvenience. And the user agreement on the app you cannot see you until after you registered your card. Yes there is a user agreement when you buy a card but it’s inside the package so you have to buy the card to see it. This is why I say this company is nothing but a scam. If you want to throw money away give it to somebody homeless instead of corporate greed that don’t care about you or telling you the truth. Sorry for the poor grammar.

When you try to call the customer service line they state that there highest priority is your account protection, I’ve had to call the dispute department twice this year. I had to make sure that I paid my bills first due to the fact my direct deposit is loaded on this card because they automatically cancel your card and you have to wait 7 business days for a new one. Today I was eventually hung up on after being transferred back and forth, there customer service is TRASH even though is the dispute department that disconnected the call after about 35 minutes. All I wanted to know was if they had some sort of authentication text when a charge is processed and if they do have one sent to me so this won’t happen some much and for that I get hung up on (dispute had NO answers and incompetent to say the least). While filing the dispute, they told me that if I wanted provisional credit I would have to mail a letter to the dispute department about the dispute that they are disputing on my half due to there HORRIBLE EXCUSE FOR PROTECTION, Green Dot’s security is a JOKE! IF you don’t want your hard earned money to be safe, DO NOT GET THIS CARD. They lore you in with the cash back and the two day faster direct deposit but if your money gets stolen and there only recourse is sending you a new one after 7 business days, is it really worth it? NO!

I had my GreenDot card for a little over a year. I got it because the name was familiar but I really didn’t do my research or comparison with other options. I have rarely used my card but it was serving its purpose. It’s unfortunate that there’s a $7 something charge monthly-which seems steep but I thought that was the going rate. Then the fact that instructions aren’t really clear how to add money to your account; almost caused me to deposit my money in a bank atm that wasn’t associated with GreenDot and probably would have been a headache to get back. The last straw was when I was no longer able to transfer money from my outside bank to my GreenDot account. Customer service was of no help. One representative even hung up on me. I’ve done the chat and that was of no help. Even CS by e-mail was no help.AND the fact that you can’t update or change your banking info once it’s entered makes no sense to me. People change banks or close accounts all the time. In my case, my bank merged with another bank and I think that was when my GreenDot account(the only outside entity that I’ve had a problem with after the merge) started having problems.I explained to them I think the merge had something to do with deposit error messages I was getting and I asked if I could Re-enter my bank info and they told me NO! not possible. So unfortunately this is where my journey with GreenDot ends. I will be closing my account.