Grow Financial Federal Credit Union
Reviews and Complaints

I spoke to Customer Service Agent# 495901 on 11.28.22. I explained to him that I was approved by the Department of Economic Opportunity under the Homeowner Assistance Fund program to have my mortgage paid for 6 months. The agent advised me that if the DEO doesn't pay on time, I am responsible for late charges and that I will be reported to the Credit Bureau. I became frustrated with him, as I did not like the tone he was speaking to me, and asked him why is there help out there if you guys keep charging me more money. He stated it takes a long time, up to 70 days, to process the money from the DEO. I asked him the best way of handling it. He said, continue making the payments. I did not agree with that as there is a reason why I was approved for the help and asked if I get the money back once the DEO is paying. The agent denied that and I said I do not think this is correct as how is this going to help me? All I asked the agent was to not charge me late charges and not to report me to the Credit Bureau. He said they will if the payments are not made on time. I asked him why does Grow Financial state there is help for people that have a hardship but then do not help. He said at first that it is my responsibility to pay and Grow does not offer help. I was confused and later the agend confirmed that Grow has programs. He started asking me questions about my financial situation and after the way he spoke to me, I was uncomfortable giving him any information. As a customer and someone who always pays every payment on time, I do not believe that agent #495901 is equipped to deal with the public.

After this call, I called Grow Financial back, and I spoke to a very nice lady that actually guided me on how to proceed. She told me that she never heard that it takes 70 days to put the funds from the DEO into my mortage. I also asked her that the DEO told me that they will send the funds out on the 1st of December and asked if I should get charged a late fee. The agent stated that I should know if the funds were sent timely. It is not on me if Grow Financial takes longer to disburse the money. Grow goes by the time the money was sent. She also stated that my grace period is until December 15th and to call Grow prior to the 15th to inquire about the funds from the DEO. That call put my mind at ease, and this lady is an example on how to handle customers.

We started the process for a home equity loan on Feb. 15, 2022 of this year. Everything has been completed. This is now two months later, Apr. 15th, 2022 and we are still waiting to get this loan closed. This is absolutely ridiculous. I was told that the time it takes is 45 days. We are now at 60 days and still no word about closing. This was started at Grow Financial office on Rt. 580 in Clearwater.

Hi we went to this branch this morning to change guardianship actor my niece from my brother to me coz he is in jail now and not fit to be her guardian. I presented papers from court that says I'm the sole and legal guardian of my niece but your legal wont accept that paper and I eve gave them papers from philadelphia that my brother and I have shared guardianship of my niece. How could my brother opened an account for my niece using the same document and your bank wont let me remove his name to put mine when we are using the same document ts from philadelphia and paper from Florida court? Also your legal Lacey was very unprofessional for hanging up on me twice while I'm still talking. You can reach me at my email [protected]@yahoo. Or my mobile number [protected].

Thank you

Wilfredo concepcion

I have been a Member for over 33 years, have a Checking and Saving Account both have never been overdrawn and have over $16, 000.00 in saving. Had a Quick Service Loan for over 20 years and never missed a payment, Have a Debit and Visa Credit Card and Pay off the Balance the end of each month of there Visa Credit Card. I Applied for an Auto Loan today and was told I was being looked at as a new Loan applicant so the interest rate would be 4.24% for 60 months but they would need numerous other documentation.
My complain is I also applied to other Local Credit Union that I am Not a member of and they said my credit score used was 775 the Interest Rate would be 3.24 plus a 0.25 Discount for 60 month Loan and it is Approved!
Where is Grow Financial Credit Union`s Appreciation for a 33 year Member who has never had any late Payments on any account and Why would they make me Jump through more hoops to get their Loan approved while the Other Credit union was fast and better rates and have already approved my Loan with no further info needed!
Believe I am going to Close all my accounts at Grow and Move My thousands in savings account and thousands in checking each month, pay off my QSL and close my Visa card and Join the other Local credit union and transfer everything there!
33 Loyal years means Nothing to Grow Financial Credit Union! Will give my services to Anther!

On July 18, a company called Mortgage Services Center made an unauthorized withdrawl from my account in the amount of $599.72. I found this out on July 22 after reviewing my account. I contacted the credit union and was informed that Mortgage Services Center initiated the transaction. However, I do not have an account with Mortgage Services so how were they able to take money from my account is the question" I went to the local branch and spoke with the branch of the credit union office on Bloomingdale Mr. Gary Robinson who said that is a common practice in the industry. Banks and other financial institutions make mistakes in accounts and take money from accounts they shouldn't. So I should just take it and get used to it. He then told me it could happen again without notice. I then told him it is scary to know that a company that I am not affiliated with can have access to my money. I guess I should not be surprised to find my account cleaned out one day and it was only an "administrative" error by an unknown financial institution. Needless to say, he was useless and totally on-board with customers getting defrauded out of their money. I later got an email from the credit union that indicated that the company input the wrong account number which is why money was deducted from my account in error. I have to fill out a form to get my money back. I don't understand how an unauthorized transaction can occur to take money out of my account without paperwork but it takes paperwork to put it back. Also, the credit union charges $10.00 to process the paperwork. This is unheard of and if Bernie Maddoff had thought up this scheme he would still be in business. This credit union and mortgage company should be held responsible and pay punitive damages for their actions equally. One for submitting the wrong information and the other for allowing it. I can't wait to close this account and put this Mickey Mouse organization behind me.