GrowAce.com
Reviews and Complaints

So, I was trying to get my hands on this pre-order/back-ordered item from Growace. I called them up to check if it was available yet. The guy on the phone told me that the shipment had just arrived and that the website hadn't been updated yet. But, he was super helpful and pushed my order through right then and there. His name was Christian, and he was a real lifesaver.

I gotta say, if the product is as good as the customer service, then I'm gonna be one happy camper. I mean, it's not every day that you get such great service from a company. It really makes a difference, you know? Like, I feel like they actually care about me as a customer.

Anyway, I just wanted to give a shoutout to Growace and Christian for being awesome. I can't wait to get my hands on that product and see what all the fuss is about. Thanks again, guys!

I ain't gonna lie, I spent a lot of money on Growace and their products ain't worth it. I mean, you buy something for a hundred bucks and it breaks after just a few months? And then they tell you it ain't their problem because they only guarantee it for 30 days? That's some bull right there.

I don't get why people be saying they got good customer service. Maybe they just ain't used to getting treated right. But let me tell you, if you spend your hard-earned cash on something, you expect it to last longer than a month.

I ain't saying don't shop at Growace, but just be aware of what you're getting into. Don't expect them to have your back if something goes wrong. And if you do decide to buy from them, make sure you keep your receipt and all that jazz, because you never know when you might need it.

Overall, I ain't too impressed with Growace. They might have some good stuff, but it ain't worth the risk if it's just gonna break after a few months. Save your money and go somewhere else.

Growace is a website that I would not recommend to anyone. Their customer service is not good at all and it is very difficult to get in touch with them. You have to send them an email and then wait for a long time to get a response. Sometimes they don't even respond at all. Their products are not very good either. I suggest that you check out the Better Business Bureau before you buy anything from them. They have a very low rating of F. That is not good at all. I would stay away from Growace if I were you.

I've had a few experiences with Growace and I gotta say, it's been a bit of a mixed bag. On one hand, I did receive one of my orders, even though it took a bit longer than expected. But hey, things happen, right?

On the other hand, I had a pretty frustrating experience with my second order. I was really excited to get everything I needed for my grow, including a DWC Bucket. I waited patiently for a whole month, but my order never showed up. I tried emailing the folks at Growace to see what was going on, but I never got a response.

Finally, after a month of waiting and wondering, I got an email from them saying that the DWC Bucket was out of stock. I was pretty disappointed, to say the least. I had everything else ready to go, but without that bucket, I couldn't get started.

Overall, I'm not sure if I would recommend Growace to others. While I did get one of my orders, the lack of communication and the fact that my second order never showed up was pretty frustrating. If you're looking for a reliable site to get your grow supplies from, you might want to look elsewhere.

I gotta say, I had a pretty mixed experience with GrowAce. At first, I was pretty happy with the nitrile gloves I ordered. They took a little while to get to me, but once they did, I was pretty satisfied with the quality. So when I needed more gloves, I figured I'd just order from them again.

But man, was that a mistake. When the box arrived, it was all beat up and smelled like some kind of chemical. I opened it up and found that the gloves inside were all messed up too - they had powder in them and just looked generally gross. I tried one on and immediately had a reaction - my skin was all red and itchy.

To make matters worse, the box was all written in Chinese, so I had no idea what was even in these gloves. Were they latex-free? Who knows. All I knew was that they were definitely not what I had ordered.

So I reached out to GrowAce to see if I could return the gloves and get a credit. And you know what they said? They flat-out refused. I couldn't believe it. I felt like I had been totally ripped off.

Overall, I gotta say, I would not recommend ordering from GrowAce. Sure, my first experience was okay, but this second time was a total disaster. And the fact that they wouldn't even try to make it right just makes me feel like they don't care about their customers at all.

This company is not good. I tried to call them but couldn't get through. They say they are open to the public but I guess they don't want to talk to anyone on the phone. I ordered some stuff from them 3 weeks ago and still haven't received it. They said it would take 3-10 days but that was a lie. I emailed them and they finally responded after a week. They said they were out of stock but why didn't they tell me earlier? I think they are trying to scam people. Don't buy anything from them. I wish I could give them negative stars.

I gotta say, I'm pretty disappointed with Growace. I mean, I get it, things can take a while to ship sometimes, but 6 to 8 weeks? That's just ridiculous. And don't even get me started on the lies they tell you while you're waiting. It's like they don't even care about their customers.

But the worst part? When your order finally does arrive, it's a mess. I'm talking smashed, missing pieces, incomplete... sometimes even totally destroyed. And what does Growace do about it? Nothing. Absolutely nothing. They won't take responsibility for their mistakes, and they won't do anything to make it right.

I mean, seriously, who runs a business like this? It's like they're fueled by incompetence and ignorance. And let me tell you, it's not a good look.

So if you're thinking about ordering from Growace, do yourself a favor and go somewhere else. Anywhere else. Because this company is just going to leave you severely disappointed.

Take it from me, folks. I ordered a $160 charcoal filter from these guys, and it took 7 weeks to arrive. And when it finally did, it was destroyed. Don't make the same mistake I did.

I recently made a purchase from Growace and unfortunately, my experience was not a positive one. I ordered a light and it arrived three weeks later than expected. To make matters worse, the light wasn't even packed until the third week. By the time I received it, my garden was already past due for the flower stage. Despite this setback, I still attempted to use the light, only to find that it didn't work at all. This was a huge disappointment as I had already invested a lot of time and money into my garden.

When I contacted Growace about the issue, they asked me to provide a video to prove that the light wasn't working. I found this to be a bit frustrating, as it felt like they were accusing me of lying. In order to get to the bottom of the issue, I went to my local grow store and tested the ballast, which turned out to be the problem. I had no choice but to purchase a new one, which was an additional expense.

When I returned home with the new ballast, I showed Growace the video of the good ballast and their faulty one. Despite this evidence, they insisted that I send the faulty ballast back to them at my own expense so that they could test it. This was a major inconvenience for me, especially considering that the product was mass-produced in China and likely not worth the time and money it would take to send it back.

Overall, my experience with Growace was disappointing and frustrating. I lost months of work and a lot of money due to their faulty product, and their customer service left a lot to be desired. I would not recommend this company to anyone looking for reliable and trustworthy products for their garden.

So, I had a really bad experience with Growace. They took my money for my order and then two days later they told me that my email was involved with fraud and put my order on hold. I was really upset because I was looking forward to getting my order. They wanted me to send pictures of my driver's license and credit card front and back, but I didn't want to do that because I don't send photos to anyone. I asked them if there was anything else they could use to verify my identity, but they said no. They even asked me if I had an alternate email address, but I don't have one.

Then they said they could put a small deposit in my account and I could call or email the amount. I thought that was weird, but I did it anyway. After I emailed them the amount, they still weren't satisfied and once again wanted photos of my driver's license and credit card. I was really frustrated at this point and told them to cancel my order. But they gave me the run around and didn't want to give me my money back.

I had to file a complaint with my credit union and threaten Growace to get my money back. It was a really horrible experience and I would never do business with them again. I hope that other people don't have to go through what I went through.

Growace has been a bit of a disappointment for me. I had some issues with my HPS yield lab 1000w wing reflector and ballast, and they sent me a replacement bulb. Unfortunately, that one was also broken when it arrived in the mail. I ended up buying a new one for $70, but it still won't power on. I'm not sure if it's a problem with the ballast or the wiring.

When I contacted Growace about the issue, they told me I would have to pay for shipping to send it back for a replacement. I don't even know what's wrong with it, so I'm not sure if that's the right solution. It's frustrating because every time I have to wait for a replacement bulb to arrive in the mail, it takes time away from my warranty.

I've sent photos of the bulbs to Growace, but they still want me to send just the ballast back. I think they should be having me send the whole thing back to get a replacement. It's been a hassle dealing with them, and I'm about done with Growace. They won't be getting any more of my money if I don't get a replacement soon.

worst customer service ever i've been trying to get a refund talk to someone on 3 different times and still no refund so i gave up and let them have my money, i guess a case of customer at there mercy

website says 2-7 days your items ship out , just keep getting the run around and being told it will take over 10-12 days now still no tracking number for my purchase. Its simple I paid for what I ordered and you took my money for it so either send me my order or refund me my money !

I have emailed them , they don't answer back , I ordered 2 boxes of gloves , don't believe there ad. , they said they sent my shipment and would give me a tracking number . they are charging me almost 20 for shipping , I will never order from them again . I have never delt with a business so irresponsible.

I have like many others ordered there products , they take their payment but have not shipped my product. The website said 2 to 7 days. Then I get an email saying its 10 business days, its now been 12 business days and still no notification that my order has shipped. I would never recommend this company to anyone and wish I had read the reviews before I had ordered. What terrible service.

2 WEEKS AND ORDER STILL NOT SHIPPED: ORDER DATE 10/06 CANCEL DATE 10/21 After over 2 weeks, my order still has not shipped. The website did not tell me why or when. I just had to wait in agony. Finally I got fed up and had to request twice for the company to canceled the order. Now I have to wait (not sure for how long?) for the refund to show up in my bank. What a shady business!

I ordered an item on May 22 for $20.95 and was charged $11.37 for shipping and handling, a total cost of $32.32 which they billed me for. I didn't received my item and they contacted me in June to see if i had received the item, when i told them i had not received it they sent me an email that they were working on it. It is now July 23, two month since my order. They no longer answer their phone and i want to have my money refunded. This seems like a fraudulent business.

I can't even put into words my frustration with this company. I received an incomplete order (totaling almost $500, a big purchase in my books) IN APRIL, and sent them all of the info on the missing pieces and I was assured my corrected order would be shipped out right away. I didn't hear anything for weeks, and when I finally asked again, customer service emailed be back and THEY HAD NO IDEA WHAT WAS GOING ON AND HAD TAKEN NO ACTION TO CORRECT MY ORDER, even though a whole month had passed... I am so livid. Here we are in June and this was an order placed in early April. I have tried to call their support lines and speak to someone, but it doesn't even give me the option of waiting hours to speak with someone, it just says they are only doing email support right now. BUY YOUR SUPPLIES SOMEWHERE ELSE!

Got myself a Pollinator from Growace, but man, what a bummer. This thing won't even turn on, no matter how many times I tried different battery setups. And let me tell you, this thing feels like it's made out of the cheapest plastic out there. The parts are barely holding together with some shoddy glue job. I was really hoping for something better, but this was just a huge letdown.

I gotta say, I was pretty disappointed with my experience at Growace. I ordered a Yield Lab 6 Inch 440 CFM Air Duct Fan Vent System with Built-In Fan Speed Controller for 90 bucks, and after only 45 days, it stopped working. I was pretty bummed out, especially since their 120 DAY SATISFACTION GUARANTEE only applies to their lights and tents.

Honestly, I don't think I'll be shopping at Growace again. It's a real shame, because I was excited to try out their products and see what they had to offer. But if they're not willing to stand behind their products and offer a guarantee that covers everything they sell, then I don't see the point in giving them my business.

Overall, I'd say that if you're looking for a reliable and trustworthy source for your growing needs, you might want to look elsewhere. There are plenty of other sites out there that offer better guarantees and customer service, and I think that's what really matters in the end. So yeah, I wouldn't recommend Growace to anyone who's serious about their growing game.

I gotta say, Growace is a real disappointment. I was all excited to get my hands on some of their products, but they never even bothered to send it to me. I tried calling them up to cancel my order, but they just gave me the runaround and hung up on me. And to top it all off, I still haven't gotten my stuff!

Honestly, I wouldn't recommend this place to anyone. It's just a waste of time and money. If you're looking for a reliable company to buy from, you're better off going somewhere else. Don't make the same mistake I did and get burned by these guys.

I mean, it's not like I'm asking for the moon here. All I wanted was some decent products and good customer service. Is that really too much to ask? Apparently it is for Growace. They don't seem to care about their customers at all.

So yeah, save yourself the trouble and avoid this place like the plague. There are plenty of other companies out there that actually know how to do business. Don't waste your time with Growace.

So, I ordered a grow light from Growace on September 6th, 2020 at around 3:30 PM. But, I made a mistake with the voltage of the light and realized it only an hour later. So, I quickly sent an email to cancel the order at 5:30 PM. But, let me tell you, dealing with their customer service has been a complete nightmare. I have not received any response to my emails, and it's been a while now. It's like they don't care about their customers at all. I mean, what kind of service is that? It's just not right. I feel like they are trying to cheat me out of my money. So, I would suggest that you stay away from Growace. They are definitely crooks, and you don't want to deal with them. I'm warning you now, so you don't have to go through what I'm going through.

This website, Growace, is a total scam! I was so excited to order a co2 monitor on November 17th, but it's been almost a whole month and I still haven't received it. I've been given all sorts of excuses, from COVID to system failures, but I'm not buying it. The only thing that's failed here is their ability to tell people the truth about when they'll receive their orders.

Their customer service is absolutely terrible. I've tried to contact them multiple times, but they never respond. It's like they don't care about their customers at all. I'm so disappointed and frustrated with this whole experience.

I would never recommend Growace to anyone. They're just a bunch of scammers who take your money and never deliver on their promises. Save yourself the trouble and go somewhere else.

So, I ordered some stuff from Growace, but they only sent me part of my order. But, they still charged me for the whole thing! I tried to get in touch with them a bunch of times, but they never got back to me. Now, I don't even need the rest of the stuff, but they won't give me a refund or send me anything else. When I asked for a refund, they said I had to pay a 15% restocking fee and the shipping costs, even though it was their mistake!

Yo, so I gotta say, I'm pretty disappointed with Growace. I placed an order like two weeks ago and it still hasn't shipped. Like, what's the deal, man? I tried reaching out to the seller to see what's up, but they didn't even bother to give me a reason or a timeline. I was just left hanging, feeling all anxious and stuff.

After a while, I just couldn't take it anymore. I decided to cancel the order altogether. But now I'm stuck waiting for the refund to show up in my bank account. And who knows how long that's gonna take? It's like, come on, Growace, get your act together!

Honestly, this whole experience has left a bad taste in my mouth. I don't think I'll be ordering from them again anytime soon. It's just not worth the hassle and the stress. Plus, it seems kinda sketchy to me. Like, why can't they just be upfront and honest with their customers? It's not that hard, right?

Anyway, that's my two cents. If you're thinking about ordering from Growace, I'd say proceed with caution. Maybe they'll improve their service in the future, but for now, I'm not impressed.

I gotta say, I was pretty disappointed with my experience with Growace. I mean, they say they'll ship your stuff out right away, but then you look at the fine print and it says it could take up to 2 weeks! What's up with that? And when I tried to call them to get some answers, it was a total nightmare. They put me on hold forever, and when they finally did pick up, they were super rude and unhelpful. I even heard them laughing about it in the background!

Honestly, I wouldn't trust these guys to deliver my order if my life depended on it. If you've already placed an order with them, I'd recommend calling your credit card company ASAP and doing a chargeback. Don't waste your time with these jokers.

Growace is not a good place to shop. They are dishonest and misleading. I wouldn't recommend wasting your time or money here. I placed an order and after two weeks of silence, I sent an email asking for an update on my order status. The items I ordered were said to be in stock, but after 20 days, there was still no shipment. I doubt that the items were actually in stock. My order was for two small items, so it shouldn't have taken this long to ship. It's clear that customer service and satisfaction are not a priority for Growace.

So, we decided to give Growace a try and ordered some stuff that was supposed to be in stock. They charged our card right away, but then the order just sat there for five whole days with the status "processing". We tried calling customer service to see what was up, but couldn't get through to anyone. It's pretty frustrating when you're trying to get some grow gear and the company you're dealing with seems to be dropping the ball.

We did a little digging and found out that the Better Business Bureau gives Growace an F rating. That's not exactly confidence-inspiring. We're not saying that you shouldn't shop here, but you should definitely be aware of the potential issues. Maybe they're just having a bad day, or maybe this is a pattern of behavior. Either way, it's something to keep in mind.

All that being said, we did eventually get our order and the stuff seems to be of decent quality. So, if you're willing to take a bit of a risk and deal with some potential headaches, Growace might be worth checking out. Just be prepared to be patient and persistent if you run into any issues.

I placed an order# *** on 4/29 and I chose and paid for Standard shipping (up to 5 days), however I haven't received anything yet. I have reached out to them via emails and calls and they keep saying it is processing and we are not sure when it will be shipped out.!

I order a few items from growace.com(order # ***), I recieved an email immediately saying my order and payment was in and I would be sent an email when my order was shipped. I never received any more emails and 4 days later I received 1 out of 4 products I ordered, the cheapest item by far! Never got email saying it was sent or that more was coming. So I called and emailed them to let them know my shipment didn't show up and to find out when I should expect them. No ANSWER EVER! NOTHING, JUST SILENCE AND PHONE TRICKS!

i had ordered two packs of black nitrite gloves on may 21. after three inquiries i keep getting the robo e mail about how busy they were. finally recieved a package on june 22,2020.there was one box with gloves and one empty box. plus they were not the gloves i had ordered. they were blue mulit-purpose gloves. tried to get a response from them and all i get is a robo email about they been shipped and recieved. i would either want the money returned on my card or send me the right FULL order! not happy about being ripped off!

I ordered Garden stakes..I was supposed to get them Sept 19. They never came. tracking showed still sitting at a fedex facility. I called for over a month the customer service line where they gave me claim number after claim number telling me i had to wait for fedex to finish the claim. This is not my fault i paid for the item and requested by then to resend another set or give me money back. Still told i had to wait. i continued to check and went to voicemail no one ever answered. Tracking says delivered sept 25 2020 and thats not true! im still fighting for my money back as i dont want ANY of these fools product! Please help

I should have come here first. I purchased a grow kit. I was missing several items including- the grow light! Yes, I had to call to get the light (or A LIGHT) shipped. So basically, they sent me some dirt and a tent. Ridiculous. Now, that I've received a light that sells for about 400 dollars less than the one that was listed as included with the kit. Oh, and here's the kicker, they removed their phone number from their website and the number I used when I had to call to get a light shipped doesn't work anymore. Beware, buyers. Right now, I'm continuing going back and forth with them via e-mail which seems to be answered once every three days. All I ask for is what I paid for. Too much?

On 5/11, I ordered a box of gloves from this company. The company sent me an email for the tracking number with FedEx which is *** On 6/3, the package was delivered. I have attached my order confirmation that shows the address I requested to have the item shipped to. The item was supposed to be delivered on Addison, TX. Per the tracking, it was delivered to The Colony, TX. I don't know who caused this mix up (if it was FedEx or Grow Ace). I also attached the email conversation, I had with Grow Ace. I requested a full refund. In their response, they advised me to file a police report and they opened a claim with FedEx. I did confirm with FedEx that the claim is open. However, in my email to Grow Ace I requested a full refund. I no longer want this item. I already had to wait a month to have it delivered, when it was delivered it was sent to the wrong address, and I don't have the time or patience to wait another month for ONE BOX OF GLOVES.

I ordered an item on 2/12 after contacting the company to make sure they had the item in stock. As of 2/18 i had not received any shipping information, so I called them and was told it had not been shipped yet, but the individual would contact the warehouse and get the information and call me back. The next day,2/19, I did not get a call back, so I called again and was told that it still had not shipped and they had emailed the warehouse but had not received shipping information. I told them I needed follow up the next day by phone to let me know the tracking information for the shipment. I was assured I would get a call back. That was 5 days ago and I have not received a phone call or email with any additional information. I have been on hold with them again today 2/24 for 20 minutes with no answer. This item is $244.54. I think they are giving customers the run around and they don't seem to have any issues taking customers money and not shipping the items.

Unfortunately, I looked at reviews and ComplaintsBoard.com reviews of this company after placing my order. It seems that for years, that this company is known for charging your card immediately and never sending the product. They are skilled at giving the run around via the friendlies at customer service. I have finally disputed the charge on my card, as I have only received lip service, not the order for $289.58 that I was charged for and told that would be shipping immediately. A word of caution, their website currently shows these items in stock and available for order. This seems to be a common thread in the reviews, however no one ever gets their merchandise. They are not truthful. In addition, during this time of Covid-19, they have raised the price the gloves that attempted to purchase April 4th (and was told that they were in stock and would ship immediately) from $17.00 a box to $24.95 a box (on sale for $19.95). During this time of Covid-19 and small businesses suffering greatly, they have charged my card and only give the run around when I call.