GrubHub
Reviews and Complaints

The whole point of their food delivery service is to make things more convenient for the customer. Attempted to order a sandwich on the phone app. Even though I had entered in all my address data and driving instructions before, I had to re-enter. The detailed instructions for the driver on getting into my gated community would not take - I kept getting an error message, 10 min go by and two attempts finally gave up, called customer service. The lack interest in entering my data was unbelievable - he got through typing up two sentences and told me to just wait till the driver calls to navigate him through all the steps. Apparently explaining that detaining me on the phone for more time to deliver one little sandwich was counterproductive, fell on deaf ears because he continued to talk over me and explain why this was a hassle for HIM. Hung up, CB to speak to a supervisor - received a weak, "Sorry, we'll look into it." Canceled order -

I had a terrible experience with GrubHub! And I decided to warn others about this company, please don't make the same mistake I did!
I have ordered some food from them and they promised I'll get my order within an hour but in reality it took them 5 hours!
I was planning a family dinner and guests had already arrived but there was still no food. I kept calling GrubHub and demanding some explanations but heard nothing but lies and every time I called they said that they were on their way!
When the delivery guy finally showed up he did not even apologize! I asked what was the reason for him being so late and all he said was "traffic"! 5 hours in traffic are you kidding me? I will not use their service again!

This is terrible website and awful service, do not use GrubHub! I made a big order here and asked for the same day delivery. Nothing arrived that day and I actually never received my order. They took my money very fast but did not deliver my food! I called and emailed a lot of times, I asked for a refund, for my order and even threatened them with the police, but these scammers don't care and not afraid of anything! This scam business should be shut down!

The food here used to be of good quality, that is until the wannabe owner Jameon started running it ! The fish is so salty that you can't eat it, the tartar sauce is runny, the potato salad is gummy and is filled with large amounts of chopped bell peppers, you can't taste anything else, the meats are so over cooked that they are tough and taste like burned leather. It's disgusting there ! The guy there is so rude, if your order is wrong Jameon acts like it's your fault, it smells like a sewer in the building, the structure even has holes in it ! This place on WestMoreland is the worst BBQ in Dallas ! The food is just crap ! Don't waste your time or money, you can't get better just about anywhere in oak cliff ! Not worth the time !

I ordered with Grubhub in the past and everything was fine, so recently I've decided to order something again. I've ordered Japanese food, but the food they delivered was Chinese. That was terrible, because I don't like Chinese food, it's to spicy for me. So I called them and asked for a refund, but they refused. They said that they delivered what I ordered, but it was not true! They also said that I did receive the food, and that I need to contact the restaurant. It is Grubhub who charges the customer and they are responsible for all the orders! These clowns made a mistake and refused to fix it! Don't order through Grubhub!

I'm so disappointed with GrubHub! They are so dishonest. I ordered some food through their website and waited forever for my order to arrive! I called them many times and their rep assured me my order was on its way. Well, I waited over 5 hours, was starving, and never received anything. My food never showed up! I called the company and was put on hold for over 30 minutes, then hung up. No one ever called me back! I cant even reach them to get my refund. I left some messages demanding my money back, but it seems like they decided to keep my money. Horrible company!

GrubHub has the worst service ever! I often used Grubhub in the past and never had any issues. Recently I ordered something via their website and never received my order! I contacted their customer service and demanded a refund. Their rep apologized and offered me $10 coupon! I never received a coupon either. I called them many times and was told that my food was on the way, but those were lies! My food was never on its way and it never showed up! I'm so sick of their disgusting service. They promise to refund me, but I doubt that I'll ever get my money back. I'm done with this horrible company!

I ordered some sea food and it took them over two hours to deliver my order and the restaurant is one mile away! When my order finally arrived the driver told that it was not his fault, he said that the restaurant was full and that's why it took so long. Liar! The check on the driver GPS, which even I could see, had shown the driver lied. I have no idea what was he doing all that time, but my food was almost all ruined! I contacted GrubHub customer service and received no help from them! They issued me a $10 refund after I waited almost an hour on hold! I actually paid over $70! This whole company is a joke. I'll never order anything from them again! The lack of customer support is what disgusts me the most!

I ordered some chinese food from grubhub. Order arrived in time, but it was overcooked and smelled strange. Vegetables were rotten and I doubt that chicken was real. So I contacted the restaurant, requesting a new order and they refused. Then I called grubhub and explained the situation to their rep, but received no help! The woman on the phone said she would call me back after she contacted the restaurant. She never called me back, so I contacted the restaurant again and asked them if someone called from grubhub and was told that no one called. They just do not care! I'm extremely disappointed.

There is a serious problem between GrubHub that takes money and relays the delivery orders, and the restaurants that do not receive the orders. I am a restaurant owner and I ordered some products from this company and never received what I paid for. I contacted their support and they claim they delivered the order, but it is an absolute lie, order never arrived! Do not recommend GrubHub if you are a restaurant owner. I demand a refund!

I will never ever order anything from GrubHub again! I ordered 3 breakfast sandwiches, 3 coffees and 3 sausages. But I received only 1 breakfast burrito and 1 coffee! I contacted them immediately and asked about a refund as that wasn't what I ordered. Grubhub rep told that they do offer refunds, but they need some time to think about it. Think of what? Later I received a call from them and they said they could only refund me 1 breakfast sandwich. I spoke with a GrubHub manager and after much back and forth he agreed to give me a full refund. I actually didn't receive even a half of what I ordered! But in the end they changed their mind again and refunded me only 1 sandwich! Just, don't waste your money and don't order anything from these thieves!

So I was hungry for some food and didn't want to get off my lazy ### and go out in the cold to order said food, wait and pick it up. I figure I use the time to say indoors on the computer doing whatever it is I am doing and just order food via Grubhub which I have done many times before. It had been a while since I used grubhub and didn't know which email address I had currently associated with Grubhub. I tried both Yahoo and Gmail and reset password and nothing. So I called up Grubhub's customer service number and the conversation went pretty much like this: Me: I'm having trouble resetting my password Rep: Which email address do you use for Grubhub Me: Not sure I think it was Gmail or Yahoo I tried resetting the password using both accounts Rep: Did you check your Spam folder Me: Yes I did still nothing Rep: Well not much else I can do you just have to keep trying Me: There isn't anyone you can refer me to to help me with my account Rep: Hold on one second After a minute... Rep: I'm sorry there is no one that can help Me: Your telling me your company doesn't have a technical service department that deals with user accounts and passwords? Rep: No we don't. We do have a technical department but they only deal with the restaurant's Me: This department has no way to access or reset my password for me? Rep: No can not only the restaurant's Me: Can I speak to a manager please It amazes me that a company such as Grubhub doesn't even have a department that deals with user accounts/passwords? If one is having trouble related to one's account it seems Grubhub has no way to help out their customers. For a company that made $137 million in revenue in 2013 alone and probably on average $100+ million every year they can't invest in a technical service department that deals with customers? That's ridiculous. The rep admitted that there is a tech department but they only deal with the restaurant's. How about using some of those millions of dollars and creating a department that deals with customers and technical support related to their accounts instead of saying things like, "just keep trying on your end and reset the password on the website, eventually you'll get an email from us." Fck'en ridiculous! In the end I realized that I was using hotmail for my Grubhub login, but still it's ridiculous that Grubhub doesn't have a technical support department for their customers but do so for their restaurants.

Don’t order food from the website www.grubhub.com. We placed order and waited for 2 hours, and when the food finally arrived, it was cold and nasty. We refused to pay for the crap, which the rep delivered to us, but this jerk promised to call to the police and blah-blah. So he started to threaten us, but we wanted to get our food warm and tasty, but not this crap, which we got. The worst company ever, so avoid these ### and post comments about your experience with them.

This site is awful. I placed an order, they messed up that order and then told me there was nothing they could do about it. Then they offered to give me $5 in "grub hub dollars" to apologize for the error. He then got snippy with me at the end of our conversation. I was starving and this crappy company messed up my order, and then gave me attitude.

This website is just awful and doesn't even compare to campusfood.com.

First of all, it keeps on asking me where I am and there is no way to make a default location. If you give people the option to list more than one address, at least allow them to choose the default location.

Second, why the hell would I want the restaurant with the highest delivery cost to pop up when I use the filter? Who the hell goes out of their way to list the most expensive delivery charges first when they want to order a meal?

Third, having to scroll down a list of cuisines I want is just poor design when you can list most, if not all of them out.

Fourth, the list of restaurants that you display is dwarfed by your huge ad for yourself. I would not be on this website if I did not know about it already. I visited the damn site to look at some restaurants and order some food, not to look at a huge green arrow surrounded by useless white space.

This site is just disappointing and any of the improvements from campusfood.com are just overshadowed by the lack of attention they put in to designing this site.