GrubHub
Reviews and Complaints

When it comes to ordering from Toast Deli through Grubhub, customers have had a mix of experiences. Some have praised the variety of options available for delivery, while others have faced issues like delayed deliveries and missing items. It seems like Toast Deli's service through Grubhub may need some improvement to ensure a more consistent and positive experience for all customers.

I order via GrubHub 2-3 times a week and been a customer at least 2 years. Customer service is at best, exasperating, and at worst, physically & emotionally draining because if an order or partial order is wrong or poor quality, I have to jump through hoops & repeat myself a dozen times, (no kidding!) before they grasp the problem and as most always happens, they want to issue a credit for order or item but they fail to credit the service fees and tip to driver. Although they do credit the one item, they don't refund their service fees, tax and driver's tip at the proportionate % rate. In other words, I still have to pay their service fees, while also paying full tip and taxes. All I expected was to be made whole across the board while they expect their customer to bear the burden of their charges, tax and drivers tip. Tonight the customer service rep DID NOT answer questions I posed via their chat 7 different times! Who needs that upsetting experience? I went from mildly annoyed to wanting to cry and scream simultaneously, as I felt my heart rate shoot up. To add insult to injury GH ditched the $10mo GH money for members making their service cost rise $120 annually. Funny, the company didn't inform their customers! That's just bad business and how to anger your client base and lose long term accounts like mine. So, I can't continue on a dysfunctional business relationship any longer.

Syanara GrubHub,

Ann C.

Houston, Tx.

I placed an order through Grub Hub on October 6 from a local bakery. When the order arrived, the coffee had spilled - the cup was empty - the muffin and bread were soggy with coffee. The delivery person just left at the door with no apology for the condition of the order.

I called Grub Hub the same day and complained. I had to repeat several times what the complaint was as the person to whom I was speaking seemed to have a minimal understanding of English. Finally, she informed me that the amount of $23.00 would be credit back to my card.

When I realize that the cost had not be refunded, I called again on November 11. The person with whom I spoke with kept asking me to repeat the complaint. Out of frustration I finally spoke with a supervisor who informed me that the 48-hr window for complaint had expired. I remined her I had called on October 6 and was told there was "no record" of the call, thus no refund would be issued.

This is unacceptable customer service, particularly for one who uses Grub Hub regularly, but will not do so in the future.

First order on gift certificate my food was out of container and in bottom of bag..,, they refunded my cost, second day I ordered dinner, delivered to wrong house, utensils requested not given, meal cold. My daughter in law had to find my meal at neighbors house because I can’t, am handicapped. They wanted to give me 7 dollars. It doesn’t cut it. Don’t buy Grub Hub gift cards. Rip off.

Delivery from lobster on Sunday, September 3, 2023. Check order number was 716934 and the order number was [protected].

The delivery driver came to the door with a bottle of mouthwash in his hand. Curious as to why I checked the driveway after he left, and he had spit a whole mouth full of mouthwash in our driveway. Was he doing this to cover up alcohol on his breath? I can’t say for sure, but I assume that was what was going on.

My food order was late and missing two items and some of the food was tossed around from rough handling. I called Red Lobster and spoke to the manager directly and she said I would need to contact you. She was shocked when I told her about the mouthwash ordeal and believes I should’ve been refunded for the entire order.

Today 7/25/2023, a delivery man name carlos brought me my order, and as he handled me my order he took a picture of me without my consent, when I asked him to delete it he pretended he doesn’t understand English and he refused to delete it until I showed him that if he didn’t delete it I will call the police.

Then I complained to grubhub customer care, but the customer service agent called juan didn’t reply to my complaint and he just closed the chat. Which shows they are the ones asking the delivery to take pictures of me which is illegal.

Hello,

I would like to file a formal complaint with requested termination of employment of the driver named JJ with associated phone number within GrubHub +[protected].

My order #[protected]-1023078 had to be canceled and refunded leaving me hungry because the driver did not follow instructions left in the notes and made the status in the order as “Delivered” incorrectly as the food was in fact not delivered anywhere near or around the apartment unit or complex. After searching for nearly 30 minutes and being unable to contact driver as he did not pick up by call or messaging, I believe he should no longer be an employee with GrubHub. He is giving GrubHub a bad name and I will continue to complain within GrubHub until he and drivers like him are appropriately dealt with.

Please notify me with conclusion of this complaint. I look forward to hearing from you.

Ever since April of 2023, half of my orders on Grubhub have been delivered to the wrong address. When I use the "Track my Order" feature and I noticed they are going the opposite way, I immediately send a text to the drivers they are going to the wrong direction. I even give them my GPS location on my phone and yes, sometimes they listen to me and go to the correct location but there are others who blindly follow the directions given on their Grubhub app. I don't understand why this is such a problem with Grubhub, I do not get this kind if issues with their competitors or fellow associates. I've been ordering from Grubhub for years, and this year is the only time its happened on a consistent basis. Sure I can take one mishap of a delivery but when you order food 2-3 times during the week and half the times they are delivered to some random apartment complex or home instead of the work address you provided is upsetting. My scheduled lunch break goes out the window as I didn't eat anything and I have to get my to work. That really upsets me and I pay for being a Grubhub member and this is awful way to treat a paying customer.

Grubhub is a great idea, but it needs some work. In the past three months, I've had trouble with nine out of maybe 20 or 30 orders. Seven of those orders were missing an item, usually a drink. This seems to happen a lot with fast-food places like Taco Bell, Wendy's, Burger King, or McDonald's. But if you contact them through the app, they always give you a refund. They've never charged me for something they didn't deliver, unlike UberEats, which I won't use anymore. But missing items still happen too often.

They always say the delivery will be faster than it actually is. Usually, it takes about an hour. But twice, Varino's Pasta cancelled my order right away, once in January and once in March. If they're not taking orders through GrubHub, they shouldn't be on there.

Tonight, I ordered from O'Shaughnessy's. The muffin was $2.25, the fried mushrooms with marinara were $6.80, the sales tax was $1.00, the delivery fee was $4.99, the service fee was $4.01, and the tip for the driver was $6.48 (total $25.53). All of the fees more than doubled the cost of the meal. This is typical for GrubHub orders. I've noticed this with other restaurants too. I don't mind paying sales tax or a tip for the driver, but I shouldn't have to pay delivery or service fees. And on top of that, GrubHub charges the restaurant 30%. The driver pays for the delivery, not the restaurant or GrubHub. These fees are too high and are hurting restaurants during this economic crisis.

I've also noticed that many restaurants don't offer drinks anymore. I guess they got tired of giving refunds for missing drinks. It shouldn't be so hard to remember to include a drink that someone ordered, but apparently it is.

Grubhub is not a company that I would recommend to anyone. My experience with them was not a pleasant one. I was given a Grubhub e-gift card worth $55 at an event, but when I tried to use it for an $11 pickup order, I was told that I needed to provide a debit card to use the electronic gift card. This was very frustrating, and I was not the only one who had this problem. Many other participants at the event were also unable to use their gift cards. This is not how a gift card should work. In the past, I have used gift cards from other retailers and e-retailers without any issues. A gift card should be a pleasant experience that converts gift card guests into future customers. Unfortunately, this was not the case with Grubhub.

To make matters worse, Grubhub had no acceptable way for me to gift the unused Grubhub e-gift card to someone else. They wanted me to provide them with unnecessary information like my address associated with my GH account, the last 4 digits of my credit card used in a previous transaction, and the gift card number. This was ridiculous, and I did not want to provide them with this information. I sent them an email telling them that their procedure to gift an unused gift card was unacceptable and that I did not want to deal with them anymore.

Overall, my experience with Grubhub was terrible, and I would not recommend them to anyone. They are a scam, and their customer service is terrible. If you are looking for a food delivery service, I would suggest looking elsewhere.

I just had another experience with GrubHub and it was not a good one. The driver was nice and delivered my food to the right place, but there was a problem with my order. The restaurant didn't have the items I ordered, but instead of calling me to ask what I wanted to do, they just gave me different items without my permission. The driver didn't tell me until she arrived, which was frustrating. I asked if I could get a refund for the items I didn't receive, but the driver didn't know and told me to call GrubHub.

When I called GrubHub, they looked at my previous orders and said they couldn't help me because I had already been refunded too many times. I was upset because this was only my third order with them. I asked what their process was when items weren't available and they said the driver should either contact them or contact me directly to ask if I wanted a substitution or to cancel the items. Neither of those things happened in my case.

They did refund me for two of the items I didn't receive, but my boyfriend's order was also wrong and he didn't want to bother calling back. I decided to cancel my free 60-day membership that they gave me to make up for the previous bad experiences and I won't be using GrubHub again. Fool me once, shame on you. Fool me twice, shame on me. Goodbye GrubHub, you won't be missed. Maybe other people have better experiences with them, but I'm done. They deserve zero stars.

Grubhub has been a disappointment lately. It's hard to believe that it could get any worse, but it has. The fees are sky-high, and the drivers are always late. We've had to switch to other delivery services like Caviar, Postmates, UberEats, Door Dash, and others in Los Angeles for our food deliveries. We've had two nights in a row where our food arrived cold. The expected delivery times were extended by more than 30 minutes to an hour after the order was placed. When we called the restaurants, they said they weren't told to adjust the food prep time to make sure that the food is hot when it arrives. They get the order, they make the food. But then Grubhub adjusts the delivery time because the assigned driver can't pick it up on time, and now the food just sits and gets cold. Who wants to eat cold burritos or burgers?

When we contacted Grubhub chat, we had to wait for more than 10 minutes to get a response. The chat employees don't have the authority to issue refunds, so we had to wait even longer to speak with a supervisor. When we called, the hold times were more than 25 minutes to get to a rep. When we finally got through, the rep offered a 20% discount coupon, just like the chat rep. We told her that we couldn't eat a coupon and that the coupon wouldn't warm up our cold burger. We asked for a refund, but she said she only had a coupon to offer. We refused the coupon and asked to speak with a supervisor. Finally, she refunded the entire purchase of $55 for two burgers!

The cost of delivery is expensive, and you would think that a delivery company charging so much (10% or more as an admin fee of each order) would do a better job of managing logistics. They should make sure that drivers stay on time or that the order is postponed BEFORE being prepared! Unfortunately, this is the new normal at Grubhub. If you like 30-60 minute unexpected delays on top of the already scheduled delivery time, and you really appreciate cold food, then Grubhub is the delivery service for you! But for us, it's no longer an option.

I recently placed an order with Grubhub for delivery from Subway at 6:49pm. The guaranteed delivery time was supposed to be by 7:40pm at the latest. However, I was disappointed when a few minutes after 8pm, my food still hadn't arrived. I decided to message customer service to inquire about the delay. They responded by giving me an updated delivery time of 9:39-9:49pm.

I messaged them again to address the issue, as Subway closes at 8pm and my food had already been picked up. They assured me several times that if I didn't cancel my order, it would be delivered within 40 minutes. Keep in mind, it's only an 18 minute drive from the restaurant to my house.

The driver eventually showed as "in route" on the tracking option, but after roughly 40 minutes, I checked again and saw that the driver was still several miles away. I contacted customer support again and was told that the driver was not responding, but still in route. Another 10 minutes passed and I checked again, only to find that the driver had not moved at all.

At this point, I decided to call the customer support number. Within 2 minutes of the call, the order showed as delivered on the tracking option. However, I looked everywhere and there was no sign of my food. In fact, the driver had never gotten within 5 miles of my house, despite the tracking showing that it had been delivered.

I was extremely disappointed with Grubhub's service. They had assured me three times about the delivery time, but failed to come through. As someone who relies on their medication, I was left without dinner and without my medication. This is a serious liability for a service that handles people's meals and could potentially affect their health.

When I contacted customer service, they offered no solution other than a delayed refund. They also offered me 20% off my next order, but that doesn't make up for the inconvenience and disappointment I experienced. I made it clear that their solution was not sufficient and that I would never recommend their service to anyone.

To make matters worse, customer service then deleted all messages from our conversation. This only adds to my frustration and disappointment with Grubhub's service. I hope they take responsibility for their failures and work to improve their service in the future.

I had a really bad experience with Grubhub. I asked them to come to my 3-family house by the side door and bring my food up to me on the 2nd floor. However, I received no call or text saying that my request could not be met. I assumed it wasn't a problem until my food was 30 minutes late. I checked the status of my order and it said it was delivered almost 30 minutes earlier. I clicked on "Help" and asked where my food was. The person asked if I happened to check the front porch. I said no because I'm physically handicapped and wouldn't be able to carry it up since I only have the use of one side of my body. That's why I requested them to bring it up to me. Someone should have called me to tell me they wouldn't bring it up, and I would have canceled the order. DoorDash doesn't have an issue bringing it up.

He offered me a $15 refund, but I declined. Then he offered me a $20 refund, but I still declined. They charged me $43, and I want every penny refunded to me immediately. He assured me that this wouldn't happen again, but I said no because that's what he said last time it happened. I will not use GrubHub again. I only gave them a second chance because my bank gave me a free membership for a year, but I'd rather pay for DoorDash than go through this again. I told him to cancel my free membership. I didn't want it.

He said my refund would be in the form of a coupon off my next order, but I declined. I don't want a coupon. This money was taken from my checking account, and I want it returned to my checking immediately so I can get myself dinner. By this time, it's 9:30 pm, and I'm beyond furious and starving. He did credit my checking account the $43 because I wouldn't accept anything else.

I printed out my receipt, which is also wrong because it says I was charged the "delivery fee," which is the fee you don't pay for with a membership. The total on this receipt is $46.49, but when I checked my bank, they had actually charged me $43. How many mistakes can you make on one order? I'm done with them. I will never use them again. It would have been less of a hassle to have GoGoGrandparent bring me through the Taco Bell DriveThru. I give them one star, and that's only because they didn't have a zero-star option. Never again!

I've used Grubhub a few times and it's been pretty good, but tonight was a different story. I feel really unsafe and harassed by the driver who delivered my food. I chose the door drop off option, which I've used before with no problems. But tonight, the driver called me and asked me to wait outside for him, even though he wasn't even on my street yet. I have a disability that makes it hard for me to stand or walk for long periods of time, so I told him I couldn't wait outside for 10 minutes. But he started yelling at me and telling me to get outside anyway. It was really scary and I didn't know what to do.

After more than 5 minutes on the phone with him, he finally arrived and threw my food on the ground without saying anything. I was really upset and started crying. It's hard enough dealing with my disability and chronic pain, but to be yelled at by a delivery driver for something I can't control is really humiliating. I contacted customer service and cancelled my membership. I don't feel safe using Grubhub anymore, especially since this driver knows where I live.

I know everyone has bad days, but there's no excuse for treating customers like this. I hope Grubhub takes this seriously and makes sure it doesn't happen to anyone else. Be safe out there.

I'm currently on crutches and I was in need of some food. I didn't want to hobble out of my house to find something to eat, so I decided to give GrubHub a try. I placed my order at around 5:15 and the website informed me that my food wouldn't be delivered until 6-6:10. I thought that was a bit of a long wait, but I was willing to wait an hour. However, as the scheduled delivery time approached, I was getting very hungry and the clock kept ticking away until it was past 6:30.

I decided to chat with a GrubHub representative to see what was going on. The representative apologized and said that they had secured a driver for my food. They even gave me $10 off my next delivery and told me that my food was on its way. I was relieved and excited to finally eat. However, a minute later, I received a text and email saying that GrubHub had cancelled my order and "already refunded" me. I was extremely frustrated and disappointed. I had been waiting for my food for over an hour when I could have easily gone to pick it up myself in a matter of minutes!

I decided to call a GrubHub representative this time and she told me that there was nothing they could do because no driver was available. This was confusing because the other representative had told me that a driver was coming. I asked her, "What you're telling me is, whenever I place an order through you, there's no guarantee I will get my food at all?" She apologized and said that it wouldn't happen again, but I was still upset. I told her that this experience made me very unlikely to order from them again, unless maybe they could offer free delivery on the next one or something. She said that wasn't an option and suggested that I reorder and maybe another driver would be available. However, I didn't want to wait for another two hours to go through the same thing again.

I decided to call the pizza place I had ordered from directly to see if they had made my pizza and if it was waiting for me. To my relief, it was. That means GrubHub would have just wasted that pizza! I hobbled on my crutches into my car and drove to go get it, an hour and a half after initially placing the order and waiting around for it. This was way too much hassle than it was worth.

If GrubHub can't even guarantee delivery, what's the point? Even on crutches, I'm not about to sit around for hours on end waiting for food that might not show up. Do yourself a favor and save yourself the headache and hunger pains: take your business elsewhere.

Grubhub is a food delivery service that has been causing a lot of trouble lately. It's not uncommon to receive a meal that's cold or late, and the fees have skyrocketed. When something goes wrong, Grubhub just tells you to call the restaurant. Even when there's a big mistake, the only "customer service" answer is to offer a discount on a subscription to the service that isn't working for you.

I recently ordered an important business lunch from a restaurant to my office directly across the street. I ordered and paid 24 hours in advance and received a confirmation that I'd have lunch delivered the next day at 12pm. 30 minutes before 12, I got a text saying lunch would be delivered between 12 and 12:10pm. And at 12:10pm with an office full of hungry clients, I got a text saying my order was canceled and I had been refunded. I had no choice but to leave the meetings, and walk across the street to the restaurant to find out what had happened, and candidly, beg for the food.

When I got there the restaurant was slow and the manager said he had not received any order but he would be happy to make the lunches. While I waited for the restaurant to prepare the food, my phone rang. It was an employee of Grubhub saying that the restaurant wasn't taking orders, that's why my order was canceled. I told the gentleman that I was in the restaurant and that they were indeed taking orders and currently making my food, and that I was very upset. He hung up on me (in fairness to him, I may have said... after being lied to..."this is bullsh#!").

This is not the first time I've had a bad experience with Grubhub. I've complained to a "customer service" rep, but all they offered me was a discount on a subscription to the service that isn't working for me. I've finally deleted the Grubhub app and will never go back to them again. The complete lack of commitment, loyalty, or honesty is something that I and hundreds of thousands of others experience daily with this terrible company.

So, I had an experience with Grubhub and let me tell you, it was not a good one. I placed an order and the driver did not follow any of my instructions on where to meet me for delivery. Instead, he left the food on the front porch of my apartment building where anyone could have taken it. To make matters worse, one of the items I ordered was missing. I immediately called Grubhub Customer Service and they refunded me for the missing item and had me place a second order, which I had to wait another hour for. They did remove the fees for the second order, but that was it. No compensation for the inconvenience or anything.

I decided to contact the restaurant to see if maybe the driver had left my item on a delivery counter. Turns out, the item was out of stock and the restaurant had even told the driver that and wrote it on his receipt so he wouldn't forget to tell me. But, since he left the food on the porch and drove off, I never got a chance to speak with him in person to find this out.

I called Grubhub Customer Service again and they apologized and refunded me for the second order for the missing item. They also noted the driver's behavior in their system and apologized for the inconvenience. But, when I asked if there was anything they could do to compensate for the extreme inconvenience and horrendous experience, they said there was nothing further they could do.

It's a shame that Grubhub doesn't seem to value customer service. They outsource it to a foreign country and don't give their agents the tools they need to not only resolve issues but also turn them around to create satisfied customers who will continue to do business with them. News flash - when you treat your customers poorly, you lose them and your business. I do not recommend Grubhub at all.

Update: Grubhub did try to make amends by offering me 60 days of free Grubhub and $10 off my next order. I appreciate the effort, but I'm still hesitant to use them again. We'll see what happens from here.

Driver never asked what room I was in and just left it at a front desk somewhere I spent 61.00 and got nothing tried to report this last night but no response I asked to have it brought to my room if they're just asked the front desk for my room number I would have found out that I do not have a room in the hotel they could have called me text me but nothing just texting saying over here and when I text back I got no response.

Mr. Johnson driving vehicle license plate 5CUD284, made a tire delivery to our establishment and caused a scene at the customer waiting lounge. He came in my office to sign for the delivery and I simply gestured towards the responsible party who placed the order, he was standing at the adjacent counter 20 feet away from me, before I could finish my sentence he started yelling and screaming profanity at me. Poor customer service and embarrassing for my clients to have witnessed this.

I do not have the order number as I had nothing to do with this order, yet Mr. Johnson felt the need to get vocal & nasty with me.

I think that this convenience thing has become more of a problem than a solution or alternative. Grubhub, delivered my food cold and the driver dropped by Vanilla Shake in my driveway and didn't clean it up.

I contacted customer service and on a $34 order was offered $5 to spend with them next time. I am still out of the $34 I spent, had to go get my own food, and for MY trouble I have the honor of $5 off my next order with them. I asked for a full refund as i didn't eat the food along with a 1-800 number. I spoke to 3 agents, the first was John and he was inconsiderate. I use to work in the service industry and I try to be kind when dealing with.

I think, I need to get off my butt, find an app, order my food, and go get it myself; maybe I should learn to cook.

order was placed 9:34 PM, June 16, 2023.

Unfortunately, I am mentioning this complaint as apparently GrubHub does not care... but perhaps you should. We had some big issues with our last GrubHub delivery. We have security cameras placed throughout our complex which captured the driver for our order stealing mail/packages from the mail area, not to mention sipping from the drink we ordered. We will be notifying the police as these are pretty serious charges. Not to mention the order was for my mother, who is overcoming a pretty serious illness and the drink this person sipped from was hers.

I'd recommend if using a food delivery app, pass on GrubHub.

Thank You!