GrubHub
Reviews and Complaints

My driver picked up an order before mine, then picked up mine and then delivered the other one first. He went 6 miles out of the way and my food came not hot. My order was overall 23 minutes beyond the latest time provided.
I want my driver tip to be refunded to my account. I called him twice and text him twice while he was delivering the other persons order but he didn't respond to any of them.

I ordered from grub hub and waited almost 2 hours for my food. I don't except calls from numbers I don't know and on the app it said that I would get a text from the driver. When I went to check when my food was getting here when I had a voicemail from the driver saying that he was just going to say he had delivered my food and that I'm not getting it. I've attached a photo of the voicemail transcript. I tried calling back several times but didn't get an answer. when I tried to get a refund I got less than half of my money back, this is basally not okay! I never got my food and this has been the worst customer service I've seen. I would like a full refund.

Ordered at 7:05, delivered at 8:30. Food was cold & awful. Said delivery before 8 & then kept pushing it back.

I had placed a order 2 nights ago they took money out of my account then cancelled my order then came up with a lted stating it wasnt approved when they took money out of my account I want my money back they took money from me 7 times 40..81 and 5 times 0.12 and 37.61 I want it all back now they said oh u will get it back in 24 hr its past 24 hrs

I took me tonight to cancel and reorder our dinner twice! Grubhub claims I placed the order as a pickup rather than delivery. Twice! Nobody called to let me know though. I called the restaurant to see if they picked up food and the answer was "No". Their customer service was useless, brushed me off saying that I can order from a different restaurant?!? The restaurant ended up making my food 3 times tonight. Thank God there is delivery.com who brought our food quickly and with a friendly attitude. Never will I use these crooks at Grubhub. EVER! And if you think about ordering food skip them - THEY STINK

To Whom It May Concern:
I just received the email advert below and I find it to be unacceptably racist toward Hispanic, Chinese, Indian, White, and other ethnically owned restaurants and eateries. I wish to be unsubscribed by your company as I will NEVER use a company that is so blatantly race-mongering. If you are going to "Support Black", you also need to be "Support Hispanic", "Support Chinese", "Support Indian" etc. Racism is a scourge and I am appalled and disgusted by your blatant racism to every other race besides "black" as I have not received an email advert to support other ethnically owned businesses.

-Grubhub-
Black Owned Restaurants
Support Black Entrepreneurs

This month we're teaming up with the Feed the Soul Foundation to support Black-owned restaurants. At checkout, you can donate your change to the foundation—which provides resources and support to help the Black culinary community grow their businesses.

Order now

Peoria Illinois [protected] I order food at an Italian restaurant 3 times they changed my delivery I said ok. After waiting over 2 hours they canceled my order. They put down the order as 8 pm changed delivery times all the way till 10.50 pm. at 10.30 canceled the order and wrote down 9 pm. I was angry. I ordered breakfast from Bob Evans restaurant at 11 am [protected]`. 11.10 am they called couldn't deliver I was ok with that they let me know in about 10 minutes. Ordered a big order for dinner with the french quarter restaurant near here at 845 pm on 1-30 2021, said I still had an hour to get delivery and ordered. Said driver picking up and would deliver by 915 pm to 9 35 pm. 935 changed the time to 10.05 pm - 1015 pm. 10.10 called me and told me canceled.. that's 3 times in 24 hours my order had been canceled. I lost it and told them that they have done this to me 3 times in 24 hours. I'm not asking for anything I got my money refunded. I'm just not going to use grub hub anymore there not reliable or competent to be in Business. I have my own restaurant in San Manuel Az, BBQ. I would not be in business very long if I did business the way these people do. We're a small town and do our own deliveries. How many customers would I keep if I did this?

There were several transactions using my Paypal account for Grubhub
using this telephone number for all of these false transactions
in St. Lynn, MA and I live in Michigan. I need all of these transactions refunded.

Delivery (ASAP) to Melody Magee, 13 Cedar St Lynn, MA
[protected]

Jan
21
GrubHub Seamless
Preapproved Payment
- $54.02
Jan
21
GrubHub Seamless
Preapproved Payment
- $48.49
Jan
20
GrubHub Seamless
Preapproved Payment
- $62.74
Jan
20
GrubHub Seamless
Preapproved Payment
- $63.79
Jan
19
GrubHub Seamless
Preapproved Payment
- $49.06
Jan
18
GrubHub Seamless
Preapproved Payment
- $74.48
Jan
18
GrubHub Seamless
Preapproved Payment
- $43.31
Jan
17
GrubHub Seamless
Preapproved Payment
- $12.70

Someone hacked my GrubHub account which I've hardly ever used.
They added a second dummy email account, phone number and changed my password so I couldn't log in to change password.
They charged $200 in Chinese food and I got an email as soon as the order was placed. Pay Pal alerted me as well about the charges
I happened to be reading my emails and saw the charges. 5 minutes after order was placed mind you. I called GrubHub as soon as I saw the charges. Got some girl and explained everything to her and requested her to cancel order and void the entire transaction. She checked my account and saw the charges and saw in the delivery section where MY address was and where the "Fake" people lived which was 5 states away. I confirmed who I was and she said she'd "remove" my payment linked etc but couldn't void transaction because it was..get this.. delivered already! How the hell is that possible? $200 worth of food and it's delivered less then 15 mins later ? I don't think so.

She also said she would "Escalate" my call and pass it along to their account people but couldn't remove the fake email and second phone number on my account or cancel my account.

I've filed complaint with Pay pal and my bank and am waiting to see if I have to go to FBI or Local NY police to handle this.
I've had it with these loser online corporate companies who don't give a [censored] as long as they get money from somewhere.
Give me my account back so I can delete it and all of my private info.!

I call my favorite Chinese restaurant and ask if they offer delivery. They tell me they go through GrubHub and order on their website. I go to your website and the restaurant is not on their web page. I try to contact GrubHub and you will not find a fricken telephone number, that's BS, very frustrating I know of no other business that does not offer a contact option?

The driver called me and didn't know how to get in our office building, although there are signs all over to ring the doorbell. She had trouble speaking English, so maybe she can't read it? She brought me someone else's food and I said that's not what I ordered. She then ran to her car and brought me the smoothie I ordered. I asked her where the straw was. She said they didn't give me a straw. I said to her this is COVID times, they won't hand you a straw, you have to take them. She then messaged me 10 minutes ago to tell me my food was out front. I said to her "no it's not, I opened the door when you couldn't figure out how to get in the building and you handed it to me." Oye!

The commercial where the young gymnast asks the older man if that is one of her suits, he said yes! This commercial is very offensive in many ways, the worse of it brings to question if the man is some kind of sexual pervert wearing her gym suit. You need to remove these quickly before Law suits hit ya! There are two of these commercials I have seen, both I have to leave the room for. If you want to sell your services it's best to not have offensive commercials.

On October 24th, 2020, I wanted you update my deposit account information. Inadvertently, I provided the wrong account number. Once I realized it, I immediately notified Grubhub driver support. They told unfortunately, they could not "pause, reverse or redeposit the money" even though I went back in and updated it to the correct bank account number. They are refusing to pay me my earnings, which is $70.66. I've gone back and forth with them. They repeated several times, that basically I'm screwed. I'm not giving up. They finally told me that it's my banks problem and that I would have to contact them. So I did. The bank was able to see where the attempt was made by Grubhub to make the deposit, but because the account was closed, they rejected the deposit. That means the money never entered their institution. I have two accounts with that bank, and I accidently provided the account number for the account I closed. For this mistake, Grubhub is refusing to redeposit my earnings into the correct account I provided. The bank provided me with a statement to this fact. They rejected the attempted deposit. They included the tract number. I provided the statement to Grubhub. It proves the money was not deposited. Still they insist that if the back does not return the money, I wont get it. How can they return money they never received?

Why won't they fix this problem? What can I do? I did what they told me and it failed. They failed to pay me.

Once again, the money was rejected. This is just nonsense. I worked for you. I delivered food to your customers. I show up at places where orders are cancelled. Sometimes I wait up to 30 minutes to get the food from the restaurants and earn $7.00. I drive 40 miles round trip, that's about 40 minutes of my valuable time to deliver 2 tacos.

Grub hub is a company of common criminals scamming everyone that interacts with them, meaning the merchant, the customer and the drivers. Everything they do, from the order being placed to assigning a driver, to the delivery of order if you are unlucky enough to get your order, is poorly executed in every step on every level. Why people use this or any delivery service like them is just plain ignorance to what is actually happening to the drivers for one, to the merchant and must be new to using grub hub for they have yet to be ripped off. Grub hub customer support is scripted, generic answers to issues, refunds, reimburements are not given. Grub hub will blame the driver, and or whoever, even passing blame back to customer for their lack of good judgement and business sense. They should be thoroughly investigated auditted and yes shut down permanently, anyone in that company that has any money should be stripped of it and all assets including the loyalist in corporate who push the lies onto the next guy. Between lawsuits for unlawful acts in the commencement of business gh pursues and ensures the drivers starve, go homeless as the driver tries to secure money strung in front of him in twisted game deliberately set to entice him to keep trying. Only to realize one good day leads to 7 days of run arounds, wasting more time, gas, efforts, more wear on the vehicle that was intentionally set up for the driver to endure. They can not do not want to pay for the driovers on the road which they hired. But once again as shown by past acts will not do the right things and tell the driver straight up, they are not needed. No they play stupid games on them wasting their time, money and effort. Its no wonder drivers have retaliated by doing dumb things, but if it gets people to wake up and stop using these services so be it. Who is grub hub paying to keep running with all the lawsuits and all the wrong and unlawful acts they have been caught doing? the laws being broken by grub hub and others are deliberately, intentionally, and obviously premeditated knowing the harm they cause the masses. The taxpayers are going to foot the bill for this companys drivers who did not, cannot make enough money to cover their expenses and pay taxes on the money made delivering. The drivers endure losses caused by grub hub, some of those losses are due to grub hubs lack of common and business sense and most of the losses are the games being bestowed on unsuspecting drivers just trying to earn a buck.

Placed order for delivery with credit card info processed an order and never delivered and now must wait 5 days to receive my refund. Its like offering my person credit and bank information to be tampered with. Fraudulent services. Not th e first time not the first person to experience this. That bussiness needs to be shut down and eliminated now.

I am a regular customer - last night after waiting for one hr and a half for my food to be delivered I received a call that my order was cancelled - no explanations - the woman that called was non apologetic - I requested the order be delivered even if very late and it was refused-
I will never order with this delivery again.

Upon placing a order and minute later I realize it was the wrong address so I immediately went customer support chat line and explained the issue I use assured it would be changed as soon as a driver was assigned. After driver was assigned still no changed so I chatted back with the support service and was told they would take care of it. Again it wasn't so as I'm tracking my food going to the wrong address I jumped in my car to pick it up and was told while driving it would be going to the right address as their driver texted he delivered it to the wrong address. All I got was a run around and no assistance at all. Crappiest customer service chat line ever and will be switching to DoorDash. 0 out of 10 for me

Hello, I haven't used grub hub in years, yet someone stole my credit card information and somehow hacked into the old account I had and ordered food I believe as a test run to see if they could get away with it. My credit card has already closed the card and is investigating while sending me a new card, but grub hub denied to cancel the order and said I ordered it, which I clearly did not since I don't live where they seemed to have delivered food on my expense. I'd like a full refund for whatever was charged, and my account fully closed and deleted since they cannot be trusted, at the very least. Thank you.

I order and gh says 30-40 minutes. It takes an hour minimum every time, no matter how close the restaurant is to my house. McDonald's is (google maps) 1 mile from my house, gh said 20-30 minutes, 1 hour 10 minutes to get my food. I could walk and get the food here quicker. They always lie about how long it will take just to make the sale.

Gh also has no regulations on expectation of quality of the food ariving. Ive watched drives get my food and drive the exact opposite way as my delivery point. My food ALWAYS arrives cold if its suppose to be hot, and drinks are warm. (I got milk for a happymeal and it was no less than room temperature, my slushy was seperated and tasted like flavored water, 1 mile away-1hr 10min- no one wants the food or drink- bye bye $30+ and about $8 tip, and i have to get dinner AGAIN)

And you know gh doesn't care, the driver doesn't care ( the tips is paid with the meal purches- so theres no sense that it will affect them), and the resteraunt doesnt care because they cant reprimand the drivers and the customer isnt there to complain and make sure it's righted. The customer is the only one screwed over.

So im done with gh. I have a car so really i was paying for the convenience, but its in no way worth it unless the resteraunt has its own dedicated delivery system. And in those cases i just call the restaurant direct anyway. Even crappy McDonald's food has the expectation to be hot, and the driver should follow the quickest rout to the drop point. Thers always a variance in their rout. Im a construction worker so i use google maps a lot, these drivers are screwing around with peoples food in their car. This could have been great for my field- i order and the food shows up as im going on break, and its hot with a cold drink, awsome right? But its always late and the food sucks. I should be able to alter the tip if for bad service, i bet that would make them care about their job. Or what, should i go to the bank to carry cash to tip? If i have to go out then i can just go pick up my food, so that wont work me. And honestly im feeling spiteful now, because is this even gh? Are they going to appologize? Are they going to monitor their "employees"?So i think i will contact the restaurants ive used gh on, and tell them because of gh i order from their places less often, and that includes the chain stores corporate and franchise owners. I was a chef before an electrician so i know a little something about the culinary field. Im done being frustrated, if someone has a bad experience they will likely tell 7 people, i work with a prime demographic for this type of service. So im likley to tell crews of workers monday- friday- that if they want lunched ruined order from gh. And that goes for whoever absorbs gh as well, your not gonna slap on a paint job and call it a new car. You need to regulate and monitor your drivers. My food was already late and then it switched drivers, and now my kid wouldnt eat the food i bought, its misrepresentation of the products ordered and you misrepresent the service you offer. If you tell the customer your food will be cold and late up front, you know less people will use it. So you lie to people on purpose, and the way to make complaints to the company are hidden, you want us to just sell out the driver. Its gh policies that are the issue, your charging companies for your "service" and screwing them over. Talk about biting the hand that feeds you! People are catching on to your practices and we are not going to take it, so sure ill complain here and where else i can. But, i know how meaningless a format like this is, so thses are just words, i do my real talking with my wallet. I don't spend money through gh, i dont have that problem any more, ill take that trade off. And like i said, construction worker IBEW local 103, you pooched it. Good luck evem though i hope you fail.