Guardsman
Reviews and Complaints

If you ever buy furniture at a store & the salesperson pushes you to buy a "5 yr Protection Plan" from a company called "Guardsman Furniture Protection"...Don't do it. It's worthless. They're an unethical organization & the only "guarantee" you'll get is that they will deny your claim. In an attempt to protect my purchase, I fell for this scam & I'd hate to see one of my friends become another one of their victims. We purchased our "Guardian Protection Plan" at an Ashley Furniture Store. Apparently, we're not the only ones. http://www.consumeraffairs.com/homeowners/guardian_protection.html
Whoever runs this company should be indicted on fraud charges. They got us for $300.

Guardsman is in the business of denying claims. They're pretty good at it, too! I won't shop at a furniture store ever again that sells this product! I followed all the rules and denied because the cut didn't penetrate all the way through!

Guardsman is the worst so-called insurance scam. BEWARE. There are so many exclusions, I wonder if they'll cover anything!

I’m writing you to convey my complete dissatisfaction with your services and my intend moving forward. I foolishly purchased an insurance policy from Guardsmen from Ashley Furniture back in 2013. I recently attempted to file a claim for damage to two pieces of furniture. One claim was within 5 fives of the damage while another one was within 3 weeks. However, after sending all the applicable information to your corporate office I was informed that my claim was being denied do to the period of time between the damage and the claim. First, your representative that I spoke to by phone informed me personally that I had ten days from the time I made contact with your office to have the claim filed and sent to your corporate headquarters which I did. Second, it’s obvious that after my experience and after researching on Google experiences from other customers that you implement a commonly used tactic in dealing with your customers. You contract with these furniture outlets to push your product then systematically seek loop holes to deny claims. There are countless examples of angry customers on line expressing exactly what happen in my case. Your email sent back to me foolishly admits that there may be discrepancies in the policy that you provide and the product sold by the furniture outlets. How can there be gaps in the level of coverage provided if you are supposed to be on the same page? A couple of things first, when I purchased the policy nothing more than a receipt of the purchase and a pamphlet was provided to me outlining what sort of damage was covered. At no time was I provided and any correspondence of the specific protocol in filing a claim. Honestly do you really think if I was provided anything I couldn’t have easily just moved the time of damage to meet your criteria? If I felt I was going to get any sort of push back from Guardsmen how difficult would that have that been? Really how could of you validated that? But the fact of the matter is that neither Ashley nor Guardsmen ever provided any explanation of the services provided or how to file a claim which appears to be intentional by design. They just took my money like countless other people and moved on. Therefore, I intend to do the following first, I will file a complaint with the BBB. Second, I intend to write the CEO of Ashley furniture about my experience I’m sure this won’t be the first time they have received a complaint about Guardsmen. Hopefully they will realize that by pushing your product they are ultimately damaging there reputation. Third, I will write a letter to the following parties my State Senator, my State Congressmen, my US Senator, and my US Congressmen. I will advise them of your practices and provide them with the links that I have located on line describing similar issues with your service from customer like myself. Finally, any and every opportunity I have to share my experience with your fraudulent services I will. I truly hope that I cost you 20 times in future sales what I paid for your BS coverage.

I made a claim on April 20 2015 that I noticed my springs in the couch was broken under neat on April 16. I was told to take pictures and fill out a form. I have a really bad stigmatism, I made a mistake and put that I had noticed the damage on 3/16/15 instead of 4/16/2015 and was denied. I explained this to them and they still want honor my warranty. Someone really need to do something about people that look to rip people off like Guardsman!

BUYERS BEWARE! Guardsman Warranty is a BIG SCAM!
Just got off the phone dealing with Guardsman Account Manager Michelle. She sounded like a robot...repeating the same s#~t. We noticed the remote on our mechanical beds was not working over the weekend...of course, couldn't get a hold of anybody. When we finally did, they denied our claim as the 5 business days has lapsed! We were one day late!
They will not honor the warranty. So now, we have to live with a bed in a reclining position or pay for the repair ourselves.

Guardsman Furniture Protection Plan is a scam. Lucky for me i found out within the cancellation period so that Ashley would honor the cancellation. I had the same bad experience that everyone on this site had.

I purchase a 3k leather soda from havertys thinking I was getting quality and the sales man sold me on the protection plan. Well 3 years later one of the arms is broken "loose" I called the plan and followed there directions. Well today I found out that because I documented the word "loose" on the claim they denied the claim because they don't cover loose! Really! I tried to explain to the manager but they were so rude and just kept repeating the rules on loose! I am so disappointed and I will never buy from havertys again. The whole thing is a scam and havertys quality is no better than any other retailer.

...Guardsman is quite specific about the consumer calling as soon as the stain happens. You did. I would fight this also. Sorry that you have to spend your good time fighting for something that you purchased in good faith. Stick to your guns.

Guardsman is pulling the same thing on me! Apparently they can tell from the pictures I sent them (2 rounds because they couldn't quite figure out the problem from the first 10 pictures I sent them) that the stains are old. What!?!? I can tell you the exact day my 4 year old made the stains! They're not old! They refused to budge. I told them to only come out and clean the stains they felt were "new". The supervisor, Pat, told me that they wouldn't clean the new stains because they were too close to the "old" stains. Therefore, they are refusing to clean ANY stain on my couch. Completely asinine! How do these people sleep at night? I'm not one to roll over though. I am going to take this up with Haverty's furniture (where I bought the scam of a plan), the Better Business Bureau, Angie's List, write corporate... This plan cost several hundred dollars and they are not holding up their end of the bargain.

I am working with Guardsman right now on a red wine spill on my sectional. They have been very kind and speedy on sending paperwork. I worked at a furniture store when I bought this sectional, and sold Guardsman on a daily basis. I feel very bad for all these people's bad experiences, but 90% of these complaints sound like they should be directed at the furniture store, not Guardsman. Guardsman is to protect against ACCIDENTAL damage only, excluding teeth, beaks or claws. If you're sitting down in a recliner and the frame breaks, chances are that wasn't your fault- the frame was faulty. Guardsman is for what YOU do to the furniture, to cover the gaps in manufacturers warranties. My customers were generally very happy with Guardsman, but that was because we as salespeople were honest about what it covered.

Same problem with me. I purchased a leather living room set from Haverty's in 2009 with the Guardsman Premium Protestion Plan. Now I have a issue with some deterioating fabric on my recliner. Guardsman's response, "We only handle damage caused by the owner. Not normal wear and tear". Typical! Just a way to skirt aeound coverage. The Haverty's salesman assured me that it COVERED EVERYTHING. Run away from Haverty's and Guardsman as fast as possible!

I have to add my 2 cents. I just finished dealing with Guardsman, and must say how impressed and pleased I am with their service.

About 2 months ago I punctured a hole with my stiletto heel in my leather couch, which I bought over 2 years ago, and insured with Guardsman. Once I noticed the hole, I immediately filed a claim with Guardsman (about a day after it happened). Two weeks later, I was contacted by a technician and scheduled repair appointment. He spent over an hour trying to fix it, but could not, and promised to escalate the claim to the next level. About 3 weeks went by, and I finally called Guardsman to check on the status. By that point I thought they were trying to let the claim die, slowly and quietly. Alas, I was wrong: Guardsman claims specialist told me that since they can't fix it, they can either send me a check for $450, and I can try to find a local tech to fix it. Or, they can replace the couch with an identical new one. I picked the second option, of course. 3 days later, furniture store delivered a brand new couch.

Like any other insurance policy, in order to get it to work, we have to follow the guidelines exactly, and then the company would not be able to deny us.

I woud recommend Guardsman anytime.

This company has operations in all 50 states. They are the worst warrantry compaany in the world. They dont honor thier commitment-contract they try to denie all claims and I work for them.

FRAUD FRAUD FRAUD. On $$$ table, stain spill or scratches not covered . Does ash have to fall off? They are a sham. Do not buy!

Wow I cannot believe all of the other people who were also screwed by Guardsman. I thought I was alone with how horrible this company is. I've had several claims denied for one reason or another but yet when you're being sold the protection plan, you're told "ANYTHING AND EVERYTHING" is covered. DO NOT fall for this scam. They will most definitely find a way to get out of covering your claim. I found a tear in a cushion down behind where you would find your missing remote, so I filed a claim. It was DENIED because the tear was less an inch from a seam! Really? I don't even know when or how the tear got there. You would think it was an accidental tear and it should be covered. Another time my son peed on the couch. I filed a claim as human urine is covered. The claim was DENIED as the spot was considered an odor, not a stain. Apparently, odor is not covered under the warranty. They didn't even steam clean the spot because the couch was dark brown and they couldn't actually see it. Bottom line is, GUARDSMAN sucks!

I wish I had read all of these reviews prior to purchasing their warranty plan. I purchased the plan for all of my new furniture, which I was told covered everything and was the "Gold" standard and they cover EVERYTHING, and don't deny any claims. I purchased the plan from Sears in Toronto Canada. After submitting all of the documentation, and follow up calls from them to ask hundreds of questions, they told me that the claim was denied because if I read the fine print then PARALLEL seam rips are excluded. What a waste of time and money.

GUARDSMAN IS THE WORST THING YOU CAN SPEND YOUR MONEY ON ! FOR ALL REQUEST i MADE THEY HAVE TOLD ME WE DO NOT COVER THAT.i BOUGHT A qUEEN BED FROM ASHLEY AND THE WOOD BROKE ..SO IF YOU DONT COVER THAT THEN WHAt should you cover ..this company not worth even taken for free--

WARRANTY SCAM
Guardsman
PO Box 88010
Grand Rapids MI [protected]

Complaint Description:
They denied claim because they say paper work was not submitted n a timely fashion. So they say they have no obligation to stand up to their warranty. Purchased Guardsman warranty from Garden White furniture on on 5/19/09. The framework n the chairs i purchased on 5/19/2009 began to break and crack. I called Gardner White and the said to contact Guardsman Service Center.I contacted service center on 9/23/13 in which they promptly sent me a email to file claim. The email text body said you have two methods to complete form, electronically or by mail. The sugget in bold to complete electronically for fastest service. I completed and retuned form to there exact specification on 10/28/13 to exact specification. I heard nothing from them so i emails on 10/25/13 and never recieved return respone. I called and spoke to representive and he informed me that a hard copy has to be mailed and submitted with electronic claim.The representitive then sent me email a new set of forms on 12/23/13. I completed the the forms on 12/25/13 and mailed to the Guardsman address in Grand Rapids michigan. I recieved an email on 1/14/14 stating that they recieved my claim. I recieved a call today from Montgonery stating that they would not be honoring warrenty becasue it was not submitted in a timely fashion. When i asked to talk to a supervisor i talked to Denise who also said clains were not submitted in a timely fashion and they would not honor their warranty. I said i had saved all emails documenting communication. She told me that did not matter becasue they did not have any record of them. No i am stuck with a warreanty i paid for and a company that wont honor it. As a result i have 6 chairs that have broken frame work and are not usable

GUARDSMAN FAILURE TO HONOR WARRANTY ON UNTREATED LEATHER FURNITURE FROM FINGER FURNITURE . I HAVE MADE SEVERAL ATTEMPTS TO GET SERVICE, HAVE EVEN GONE TO THE STORE ITSELF. MY NEXT STEP IS GOING TO BE SMALL CLAIMS.

Report Guardsman to the FTC (Federal Trade Commission) to protect us consumers.
I reported a claim after 20 days. Prior to that i already called Ashley Furniture where i bought the furniture, they told me to call Guardsman and have the policy number ready. I do not have the poicy, so we tried to look for it first. It was during the holidays on December so we were busy. When we finally had time to look for the policy we called Guardsman and they gave us a form to fill out then we sent to them via mail in a P.O. Box.. And when tried to follow they said it was not honored and they sent me a letter saying so. When i asked them why? they said it should have been reported to them 5 days from time it was damaged. I said it was the holidays and we did not have our policy number at that time which Ashley said to have it handy.
Reporting a warranty should not be treated as an emergency wherein you have to call in immediately. And if the warranty is 5 years, the warrnaty provider should honor any claim as long as it is still in the 5 year period. Now if it is an insurance policy maybe, but I have an experience with the insurance that even after the incident was reported after 7 days they still honored my claim, I love Liberty Mutual.
Guardsman should really have its license to operate revoked or company be closed.
Report Guardsman to the FTC (Federal Trade Commission) to protect us consumers. We will be heard, come join us if you had any issues with Guardsman © 2012 Valspar Corporation.

We purchased two recliner couches from JEROMES in September 2011 and paid an extra $200 for the oops warranty with GUARDSMAN. Our couch material is ripping and padding coming out and we have two broken springs. GUARDSMAN says it's not covered on warranty and JEROMES won't cover it because it is over one year. I WILL NEVER BUY FROM JEROMES OR PAY FOR A GUARDSMAN WARRANTY AGAIN. Please be warned this will happen to you if you bu this.

My wife and I bought a new sofa from Haverty's in Lewisville, Texas back in summer of 2010. On September 12th, 2012 while turning the back cushions, something my wife and I do on a weekly basis, I found two tears. I called Guardsman by the next morning on the advice of Haverty's, mailed the paper work in way before the ten days. Just got a denial from Guradsman that read "Damages caused by defects in material or workmanship are not covered..." These are obvious tears caused by someone or something that we discovered within a week of the occurrence, no way a defect. Guradsman is a rip off, no better than the mafia and a protection racket - but customers get zero protection. DO NOT BUY their plans nor products.

Our experience is horrible. We bought furniture from Ethan Allen in Austin, Texas. They recommend buying the insurance because we had kids and it's was 20% of the total amount. A lot of money. We thought "Peace of Mind", but I didn't do my homework like I usually do. We called the first time and after spending days to get all the paperwork (it looks like filing a complaint is hard by design) a guy with a very young daughter arrived with a bag of tools. They spent the entire morning basically using markers. When they finished all the issues were not resolved. Since we were moving to Miami, we decided to try Guardsman in Florida hoping for somebody more professional. Now they don't want to even look at the claim we open because somebody already came but they weren't Guardsman, but a partner company. There was a fine print in the contract that states that if somebody else is coming, we're not protected for further claims. But we originally called Guardsman to fix the problem, how can I know they use a partner? And why should it be my problem? Right now we spent thousands of dollars and countless hours on this fake warranty that is worthless. it's a pure fraud. I can't understand how this scam can be legal and supported by companies like Ethan Allen. I've checked online and the web is full of horrors storied about them. Stay away from them. Don't waste your money.

The comments above are true. I bought a dining table and queen size bed through Ashley Furniture with Guardsman 5-year elite protection plan. The reason why I think Guardsman service is a scam is because the process of filing a service repair takes over 1+ hours. They require you to fill out an online form, print it out, scan 4 pages of your sales receipt, print out the 4 pages, and then mail this all the way to Michigan, which could take several days, if not weeks. If I ever meet a Guardsman CEO, I will chop off his/her fingers and break his/her teeth with a hammer for being so misleading.

So sad that companies like this still get away with these scams in this day and age. I have had the same exact issues and will never purchase from a company again that attempts to sell Guardsman protection plans. I'm also in the process of filing a BBB claim. I advise everyone to do the same.

I was just denied on a claim also. i bought my furniture at Snows in Tulsa, BOTH should be held accountable. Guardsman insurance is a scam. i paid 100 bucks for a 10 years warranty. it states any holes punctures or rips. THEY LIE ! Refused to do anything.
we should all pool together and sue the crooks for damages and all legal fees involved. DO NOT BUY THIS INSURANCE !

i too was scammed by Guardsman on 12/29/2012, i purchased 5 yr warranty on 4k worth of furniture from Ashley in Kissimmee, Fl. my niece spilled finger nail polish on the sofa, , sent letter asap within 5 days and uploaded pics, , got email back saying not covered.. Going to hire lawyer to sue Guardsman and Ashley for selling a bogus policy. anyone want to join the suit ?

if everyone here can get together be a part of a lawsuite and take them down, this is not what america is about we are better then this, its a set back to everyone that such a thing can happened to us. All they are here to do is screw us and take advantage. When i bought my furniture i bought a peace of mind when i called them i felt like a victim and i feel this way for all of you. Its a shame to us and every one doing nothing about it. I am not a lawyer who can teach them a lesson on how your hard money is made, which is free money from them. Thanks i am just going to shut up and rest my case like all of you. amanjasdillon@yahoo.com

I bought insurance thru SEAR and was given the run around about timing of claim, the same as above I was told that the claim was reported 10 days after he incident so it was not valid. I spent 20 dollars on registered mail and still I was told that scratches are not covered, opposite to what Sears sales people told me...what a scam.

Guardsman is a scam they do not warranty anything. On the brocuhure it clearly stated that part of the warranty was nail polish. My daughter accidently spilled nail polish on the new dresser 3 days after it was delivered and I called the same day to report it. They sent me a denial letter stating that it wasnt covered under the warranty where it clearly states that it does. When i called them they where rude & also kept saying you have to call within 5 days I told them i called the same day! Then she went on to say well there is acumiltive damage I told her i had had the furniture for 3 days before it happened. She said it didnt matter that it was done in 1 day that it was to much damage to cover. They are liars & it is a SCAM. I bought over 7k in furniure and paid a ton to have the coverage and they dont cover anything. I wish us as consumer could do something about this other than just complaint. This is wrong and furniture companies should not be selling thier product.

I have the same case as carloselvaggi above. Ashleys Furniture and Guardsman have declined to repair my sofa. They said normal wear and tear is not covered by Sofa. I wonder if anybody had sued Guardsman before and if so what was the outcome? Did the court side with Guardsman because the consumers did not read the contract? F&&king greedy merchants. SCAM written all over Ashleys and Guardsman.

i've been a victim as well and plan to sue them and ashleys furniture. i see the same complaint all over the place. TOTAL SCAM

DDO NOT BUY THEIR PLANS!
HORRIBLE COMPANY! HORRIBLE COUSTOMER SERVICE!

It's in caps because that's how horrible my both experiences were with them. Usually I don't write reviews for company but this one was so bad that it cringes to my skin. So we purchased two bedroom set, living room set and dining set. We spend around 1500 bucks just on the guardsman policy. First instance: My recliner leather couch started ripping from everywhere. Guardsman said that it's not covered though it's written on the plan that seam ripping is covered still they denied my claim. Second Instance: My coffee table showed my heat mark, guardsman technician came told us it is heat mark treated with 4-5 chemical buffed it and left as it was untreatable. Guardsman acknowledge on the email that it is heat mark but is not covered. I called and stated their plan to them on which they said it's a moisture mark and not covered. They lied on my face and told me it's them to decide for the claim.

So now I have a ripped leather coach and coarser table than before because of that technician buffing and both claims are denied. Simple waste of 1500 bucks and peace of mind.

I agree with everyone. It is so frustrating to be taken advantage of by these greedy corporate companies. They are deceitful in their business practices and have no concern for the hardworking customer trying to take care of their purchases.

I too just fell victim of this fraudulent company. Called them for a puncture in the couch. My husband sat down on couch with his tool belt on after completing putting together our granddaughters small table. The screwdriver was hanging out of the belt and when he sat it got caught on the back cushion near the bottom and punctured a hole right through everything! I called guardsman immediately and they said - yup that is a covered item. Then they said they would send me some materials to fill out. Well a few weeks went by and I received no material. During this time the hole started to peel and crack due to the air getting into the hole. There was NO CRACKING OR PEELING of this couch cushion prior to this event. So I called Guardsman back and told them I never got any paperwork. The lady was like - really, I sent it to your email. I said send it again and it arrived immediately. So there was step one in there falsifications. Then they said they would send someone out. By the time the person got to our home, it was over a month later - of course cracking and peeling are going to happen after a hole happens... and it just so happened that the other cushion next to it also started to show signs of wear - which is not covered. The guy who came to the house could barely walk up my driveway -he sat on the couch to take the pictures as if it was great effort and then reported it as wear and tear. Considering the material had peeled off from the cut in the couch and the "cushion" or stuffing in the back is pretty firm - you couldn't see the puncture very well. Besides the fact that the guarantee doesn't say you have to have a puncture or cut that goes all the way through the leather and the stuffing in order to qualify for a repair. It say - any tear or cut from a specific incident... which is exactly what happened! I will be looking to join a lawsuit for this if anyone has one going please advise. imnancyb@yahoo.com. I too paid 150.00 for my 5-year warranty!

Plain and simple.. They are TERRIBLE

They are big mafia, and what I will say scammer, nobody can control what the company said is all BS, sorry.

I was misinformed by the furniture store that Guardsman would cover tears caused by animals. I said I thought it may have happened from our cat but we called back and explained my wife caused the damage, . There service rep. was rude, mouthy and dumped us into voicemail. A big waste of money. This company is a joke.

Hey all! I am just another story consistent with all the others. I was a fool for not looking into this before spending almost $400.00 on the plan. My first hint should have been all the steps you have to follow through on when you make a claim! Call in, get a request number, go on-line and complete another laborious form and have to include several pictures, then after that, you still have to print out form and send in via snail mail along with a copy of your purchase receipt - even though you are in their system already from when you made the initial purchase. Every step is regulated via a specified time frame. If you make one screw up, or go outside of their time frames - SERVICE DENIED!
It's clear this whole operation is set up to significantly reduce their need to respond and provide service. Yep - you guessed it - I will never buy a plan like this again. Total Crap! BTW - my claim denied because my mailing was received 1 day outside of the 10 day requirement. My mistake - I assumed it was 10 business days. But really, I had a broken mechanism on a recliner, it's not like the stain was going to set or something!

I am having the same problem with guardsman and wish that I would have found this site before purchasing my $500+ plan. I would like to take them to court but i don't think it's worth the time or the money

Awful awful AWFUL! Made a claim it took them 6 months to finally get back to me after numerous letters. They basically said they couldnt do anything about the stain as the manufactor didn't make the sofa any longer and offered me £100 and a cancellation of the whole policy or keep policy but do nothing about stain! Absolutly crap customer service. Will never ever take a policy like this again. Complete waste if money. Don't be talked into it by the furniture shop.

I have the Guardsman plan and have had not problems. If you take the time to read the plan they cover exactly what they say they will. As long as you use the planas it is intended there are no problems.

Think everyone should file with MI Attorney Generals office.
They need to go in and see how many claims are denied.
File a complaint only way to stop them...

What a SCAM! I purchased the 5 year plan for my 9 piece leather sectional couch. There are 2 tears on the back of two of the pieces and one of the nipples that connect the pieces is broken. I have not moved the furniture since it was delivered and installed the end of May 2011. The tears occurred when the installers pushed the sectional against the wall it became stuck to the wall. When I rearranged the furniture to accommodate my Christmas tree two pieces tore off paint from the wall and the pieces of leather stuck to the wall.

I called the next day to file a claim. I was immediately told the nipple was not covered, which I complained about but it did no good. Finally, three weeks later I received a call for a technician to come out and survey the damage. He spent 15 minutes looking and taking pictures. He told me that he would need to order two new pieces of leather to replace the entire back of each piece. Two weeks later I get a letter denying my claim.

I wish I had a chance to check out Guardsman before I took the plan but it is hard when you are sitting there believing what the salesman tells you. My next step is to file a complaint with the Better Business Bureau and anywhere else I can find. People need to know this is a scam. MOR Furniture will also receive a letter or two. We spent over $6, 000 there in the last 8 months! I want a refund for all the plans I have.

I also purchased this policy to cover my leather setees. I have had someone out to look at damage done through a spill, only to be told they will not do anything as it will fade in time. I disagreed with their discission and was told i would be contacted within 10 days, and i have not heard from them since. I would never purchase this again and would not recommend anyone else getting it.

I also purchased the extended warranty and when I needed to use it I was told that punctures, rips, and tears needed to be within 1" from a seam. My leather was tearing at the seams. Their warranties are a SCAM SCAM SCAM! If something is going to go wrong with the furniture and it always does because their furniture is cheap, then the 1 year warranty should cover it right? WRONG! what they do is come out and try and fix it. My love seat has been fixed 3 times and each time i tell them that this love seat is trash, needs to be replaced. The last guy that was here said they will not replace it. This love seat is not even a year old and now it wont last another 5. LOL what a joke! I will NEVER purchase furniture from Jerome's ever again.

I too bought leather furniture from Jeromes and also bought the guardsman furniture plan. The stitching came out of the couch cushion just as is the case with many other customers. They called and questioned me about it and then told me it was not covered! I want my money back Jerry, your furniture SUCKS!

They are a scam! I brought over a $4000 dining set and I was told that the protection plan would cover damage like you cutting bread on the table itself. Of course I did not do that, but minor damages like chips and stratches are not covered. I will never buy their so-called protection plan!

Guardsman Furniture Protection Plan is a Scam! I'm so disappointed. My husband & I both use to be in furniture sales and routinely sold Guardsman to our customers because we believed it was a reputable insurance plan. I bought the 5 year plan for myself 1.5 years ago for my new leather sofa. The sofa was recently damaged by my children (which my salesman said would be covered) & the claim was denied. However, I know 1st hand that commission is paid by Guardsman for the sale of their insurance. It should be illegal, they might as well be stealing cash directly from your pocket. Never buy Guardsman protection plan!

I bought protection plans from Guardsman when I bough so many furnitures form Nebraska Furniture Mart.

Guardsman refused to fix any of my furnitures. They are scam. I don't know why no one issued them so far.

Claim #[protected] filed on May 28, 2023. Service technician has been out and has summited his findings to you. On June 9, 2023, I received a email that his report was received. Have not heard anything since. I need the recliner control part, please. The item was purchased at Havertys in San Angelo, Tx and the claim number is [protected].

Purchased from Overstock.com ComfortPedic from Beautyrest 12inch NRgel mattress and Adjustable bed set. adjustable bed bundle and Guardsman Protection plan 2/7/2020. Filed claim for repair 3/26/2023.

No response from Guardman in reference to claim filed and repair

Do not purchase. Every single claim file will be denied. A complete waste of money.

This product is under warranty and will be replaced if the proper channels are followed. No interpreter is needed as Protect-A-Bed is headquartered in Chicago, IL. It seems that some people make the process more dramatic and complicated than it really is. Visit www.protectabed.com for more details.

I had the same experience. I was provided with 3 mattress pads. The first one did fine, but the other two are just globbed together and unuseable. It is a shame because the one that works is fabulous.

I Agree.

If there are minor stains they will clean them but anything else they will not. Typical excuse it is soiling---not covered.

Any mechanical repairs. You are covered but you reported it 1 day too late or it is wear and tear.

Not worth getting their warranty.