Guitar Center’s earns a 2.6-star rating from 97 reviews, showing that the majority of musicians are somewhat satisfied with purchases.
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rip off return policy
Nude DJ, dude, what you describe in your response is a "same day return policy." Guitar Center sold a "30 day return policy." In fact, they brag about their 30 day return policy so that customers feel comfortable with making a purchase, even if they have reservations at the time. The trouble is, they failed to say anything about a restocking fee, whether the box was opened or not. That is deceptive and misleading and therefore it is a rip off. Furthermore, if you can't open the box, it's difficult to know whether or not the purchase is satisfactory. Your point of returning the speakers the same day versus after being "used" for a week is weak. My point of making the complaint is simply to warn other potential customers of the deception they practice at Guitar Center with respect to 30 day returns. As for the microphone, I understand now what the law is. My point is that they should have stated the law when I made my purchase, i.e. "It is against the law for us to accept returned microphones once they are purchased, so your purchase is final." To tell me afterward is deceptive and a rip off.
I doubt this will change your opinion since I noticed that you responded in favor of the Guitar Center on another complaint. You must have some sort of interest in supporting them.
The complaint has been investigated and resolved to the customer’s satisfaction.
ripoff refund policy
The guitar center is a major ripoff store for refunds! Read the back of the receipt carefully! The problem is, you don't have the receipt until after you have made the purchase and after the salesperson has already lied to you about returns. I purchased a speaker system and was told I could return it within 30 days. I returned it a week later and was told there was a 15% restocking fee. That was never explained by the salesperson! When I returned the item, he turned over the receipt and showed me the miniscule print that explained the actual return policy. Beware! They also said they could not accept a returned wireless microphone, but that was not told to me in advance either. After fighting with the salesperson and then the manager, I got my money back 100%. Don't let them rip you off! Better yet, don't make the mistake of buying there in the first place!
The complaint has been investigated and resolved to the customer’s satisfaction.
First of all, if the speakers didn't meet your needs, you could have returned them immediately that day. If you used them for a week, you deserve to pay a restocking fee, you used them for a while. Speaking of used, you used the wireless microphone, would you buy a microphone you knew had someone else's spit all over it. Let me clarify, it is against federal law for ANY store to accept back merchandise that has human debis on it, like microphones. Guitar Center broke the law to refund you all your cash back, and, it sounds like they even canceled the restocking fee. What's your complaint?!? Sounds instead like the manager did a great job of returning a full refund to an irate customer. Kudos. I'd buy there, sounds like the kind of customer service I'd demand.
customer service
Today, April 23rd, I called my local Guitar Center in Chattanooga to ask about a Digital Voice Recorder adapter cable. I'm a frequent shopper and former employee of the store.
My boyfriend I called to ask about a 1/8 inch cable unto USB. Once we were transferred over to Pro-Audio a man named "Jonathan" answered and we asked him about the cable. He started to laugh and say "Cmon man, what is this a joke?" and continued to be oblivious to the fact that we were good customers, and nothing else. We told him, "No, I need a cable" and he explained "Oh, no I don't think we have it". By the time my boyfriend hung up the phone, 'Jonathan' had been rude to us, disrespectful and displayed no customer service skills what-so-over. We were asking a legitimate question, and he had scoffed at us like we were so below 'his level'.
I don't think anyone deserves to be treated like this. Especially not two good customers (and former employees).
Congratulations, Guitar Center.
You just lost two more customers.
And I will be contacting Guitar Center corporate.
We'll be shopping at Humbucker Music and Picker's Exchange from now on. :)
The complaint has been investigated and resolved to the customer’s satisfaction.
That's because 1/8" to usb doesn't exist. But I do agree that GC sucks. In fact, I was the other Assistant Manager at that store and I worked with Johnathan Mark.
worst customer service
Bought a drum kit there. Found when replacing the coated batter heads the shells were delaminating. Brought it back but because it was clearance they explained how great of a deal it was and how I'm the jerk. So no returns on clearance items even if they are junk. Talked to managers and everything. 100% satisfaction my butt. They gave me a performance guarantee but that doesn't kick in till 2 months, then it will take 6 weeks to repair the kit and then I will have working kit after 5-6 months of waiting. I hope this company goes out of business. Absolutely the worst customer service I've EVER had the displeasure of dealing with.
The complaint has been investigated and resolved to the customer’s satisfaction.
it's your fault for buying clearance gear bro...sell the kit and go buy something new.
Three times I've visited Guitar Center in 119th Lee Summit KC, I've had to drive back to get the rigth product that they've "accidentally" given me. One of them is the shipping so I totally uinderstand. But they would never say simple words like "we're so sorry that you had to drive back here again" or "sorry, it's our fault", but they'll argue with you and not take the blame of their own company. Only if I had other option where to buy near our location with a better customer service, I won't even think of going back there.
its a con
Do not use this company/Outfit. I ordered an Epiphone dot 335 ($399) and a case ($80) by credit card. I got an email a few days later saying there was a 3 month backorder on the guitar but they have sent the case? I mean what idiot in their right mind would send a guitar case without a guitar? Its all about getting your money!
Eddie
The complaint has been investigated and resolved to the customer’s satisfaction.
I HATE Guitar Center! They can kiss my ### along with your ###!
awful company
Guitar center just wants to sell you *** guitars, they don't care about quality. All they want is money. They pay low wage dumb monkey turds to try to sell you a guitar, that is messed up.
Then they'll never admit they're mistake and try to convince you that nothing is wrong.
The complaint has been investigated and resolved to the customer’s satisfaction.
Let me tell you as a Guitar Center employee myself. ( working in the guitar Department. ) That the quality of G.C.'s guitars are the same as any other shop. Sans custom shop guitars.
That said, Guitar Center employees get paid [censored]. Minimum wage, plus commission. Now one might think that sounds like allot. But wait.. If your commissions = more than what they pay you in minimum wage, then before you see any money you have to pay back that minimum wage. (It's called working on a fade. ) The minimum wage is there incase you don't sell enough, you will never make less than minimum wage. Now, essentially what that means is by working at guitar center most employees ( unless you are in a major metropolitan city ) cost the company barely nothing. Many employees ( excluding myself ) will sell people only the guitars, amps etc... that make them the most in profit. In our store the guy who is always on top of the "ranker" sells people what he wants and not what they need or ask for. Do yourself a favor, do your own research, ask friends, other guitar players, etc... if you have only been playing a short while bring someone who has been playing guitar longer than you, to help guide you. And the best advise I can give you other than " shop with the local Mom and Pop stores " is don't let the Guitar Center clerk talk you into something else.
I am sorry I have to agree that they only want the money. I know someone who works for the company and they are paid like waitresses! Some are scam artists who just steal and should work for the government or the IRS, since the company is owned by not a musician but Mitt Romney! Check it out on wickipedia under Guitar Center and Bain Financial! The real employees who have no clue that the company is a sham until boom! They receive their first commissions check and mind you they do want to help you find the best deal, they receive below minimum wage and the hours they work are deducted from their commissions. So you know how much these poor saps make. After taxes and their deductions..um well lets just say they still live with Mom and Dad and still have no money to even buy the equipment from F...g Guitar Center after their commissions check, not even enough to by a power cord! Damn now you see why some of these guys either don't care, hoping to get fired, or just want to feel superior by taking your money! My thoughts are buy online and not from Guitar Center they may lure you into their store for more MONEY!
Why does everyone think that poor quality has to do with the stores. You can buy a bad guitar anywhere. How many luthiers do you know. Are there enough of them to hire for every store.How many of these complaints are actually a stores fault. I can say that every guitar center employee is a musician. So if you like insulting music store employees then you like insulting musicians. Your also saying that your average musician can't tell if the instrument he has is a piece of junk.
terrible experience
Guitar center is a music store so you all who work there quit treating people like *** and trying to rip them off theres enough *** going on in this *** up planet and if a guitar is worth more then what ever in trade or so... them give that person credit on that and quit being and *** hole about it... that goes four all you courpret *** also... so help out every one that loves music and not money you are suppose to help music get better four us all so quit fooling around and get your *** together.
I went to the Guitar Center store in Allen Park to buy a BC Rich Virgin. The asst mgr was the one who was helping me out, and he told me that they didn't have one at the store. He did, however, try to upsell me to a $600 used guitar. I explained to him that I was just starting out, wanted something cheaper, and was going to order the virgin from their website (their website had them in stock). He assured me that I didn't want to do that and that I should put an order in with him in case it came in damaged, had a defect, etc to make it easier to return. He gave me a runaround BS story as to how long it would take to come in (couple days, week) so I decided to go ahead and have him order it. BIG MISTAKE. First off, they made me pay IN FULL up front. Not really a big deal, but most places only require 10-20% down and the balance when the item arrives. Then I called them a week after placing the order to find out what the status was. After getting shuffled around on the phone to 5, yes 5, different employees, I learned that the asst mgr had placed my order with BC Rich themselves and that my order still had the "order received" status. Essentially that meant BC Rich got the order but hadn't done anything with it. I was also told that it could be up to six weeks before I got it! After the call, I immediately called up the guitar center website, ordered the guitar myself, and was assured that the guitar was in stock and would be at my door in less than a week! I then went back to guitar center, spoke to the mgr, and got a full refund on the special order. The mgr couldn't understand why the asst mgr didn't place the order for me through their website and couldn't believe that he put the order through the manufacturer when their own website had stock. I'll tell you exactly why - the person I dealt with had no interest in helping out a guy starting out on guitar. He wanted credit for the sale so he could get his commission on it. All I got out of the situation was a half a**ed "sorry" for my inconvenience and the asst mgr's incompetence. It would have been nice to get a 10% off voucher, a set of free strings, or even a free pick for God's sake for the aggravation! I'll never go back there for anything again. It's not worth having to deal with a**holes that don't care about what the customer needs, just how much they're going to spend.
The complaint has been investigated and resolved to the customer’s satisfaction.
I'm guessing you had something to trade in and you didn't receive enough money for it in trade. Everyone always thinks their stuff is worth a ton of money because frankly its their gear. Everyone is told ahead of time, your much better off selling it on ebay or craigslist. If you decided to do a trade after that statement you most likely wanted the gear that day. Nobody is trying to rip anyone off. If someone gives you 600 dollars for something worth 300 dollars I would say your ripping them off. In these crazy times of economic collapse people tend to blame stores for trying to stay open and survive. I'm sorry if I told you I'm going to cut your wage down to exactly what it costs to pay your rent and you'll have to come up with the rest of the money to live, you would be pissed. Try bartering anywhere else.. Hey Mr. surgeon whats my price on this open heart surgery. He would be pretty insulted.
thieves
Shopping online via Guitar Center was one of the most horrid experiences I ever had. I ordered from them before a Tama 8-piece drum set with no problems about 3 weeks ago. However, the problem began when I ordered 2 kick pedals and a Roland kick trigger. What a disappointment.
At first, everything seemed ok. I ordered from them on a Thursday, and then they left me a message saying there was a problem verifying my order.
I called their customer service number to see what the problem was. According to their representative, she said that the bank put an access block on them and that I needed to call the bank. She then put the bank representative on the line.
When they asked me my account number, something smelled fishy to me. When I asked why they needed to my bank account number, the GC rep said that Guitar Center wanted to verify the information did their own stop on the order. This was not what they originally told me along with the fact that the bank rep was dialed for me as opposed to letting me dial them on my own kept saying "SCAM!" in my mind. After asking why a $500 order needed verifying when my card went through just fine for an order that costs well over a grand, they couldn't get their story straight. Eventually, I got tired of the BS and asked them to cancel the order.
To top it off, they actually had the audacity of attempting to charge me a $34 sales tax despite the fact that in order to be charged a sales tax, I'd have to purchase something in the first place. I checked with the bank before they can attempt to bill me and reported it as a fraudulent charge.
My friends, do NOT order anything online from Guitar Center unless you want to run the risk of getting ripped off by an unscrupulous employee. Either go to one of their stores or backorder want you need at a local shop.
The complaint has been investigated and resolved to the customer’s satisfaction.
Guitar center matches up name address and phone number on orders that get held up for flags. some flags are random. guitar center has so much fraud that they have to do this. it does not matter if the authorization went through or not if someone stole your card info the auth would still go through. this is just a big misunderstanding on your part. the reps at the call center have a high turn over rate so your always talking to someone who is new. why would the largest music company in the world worries about taking 35 dollars from you? This is the funniest post i have ever read!
All orders go through verification unless the credit card is in a rep's hands. Thats not a scam, it's not policy, it's the law. Call the company who's logo is on your card (Visa, MC, Amex) and the credit bureau. Unless the card is swiped during the transaction the company is forced to verify the billing address and your identity. Plus it sounds like your bank (mine does it too), put a remote (moto) purchase block on your account. This is basically a forced protection that you can ask your bank to remove if you make purchases online or over the phone. Guitar Center doesn't steal your info.
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Guitar Center emailscustomerservice@guitarcenter.com100%Confidence score: 100%Support
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Guitar Center address5795 Lindero Canyon Rd., Thousand Oaks, California, 91362, United States
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I received this dumb postcard in the mail from Guitar Center advertising some big BLOWOUT SALE on Jan. 17th with phrases to the extent of "81% off! YOU HAVE TO BE THERE TO BELIEVE IT!" and "Be sure to bring this card to get in!" The "sale" was set to start AFTER HOURS from 7-9 p.m. Talk about suspense, right? Gives you the idea that it's going to be some kick-butt sale with rock-bottom prices.
Well, I go there, and first off, no one asks for my "exclusive" postcard-entry ticket. And I get in there, and NOTHING IS ON SALE! NOTHING! Prices are exactly as they are any other day. Some stuff is even higher than what other retailers sell them for. A TOTAL FRAUD! Guitar Center is a JOKE!
F U Guitar Center! I will NEVER EVER buy anything from Guitar Center again, I will never even set foot in Guitar Center again, I will not even accompany someone to Guitar Center and wait in the car!