Haband
Reviews and Complaints

IS HABAND A SCAM? READ FOR YOURSELF.
As a customer, I placed an order with Haband on 4/27/2010, then wanted to contact Haband via. Phone re: a problem I had experienced. Had to do a web search to get the phone number of the call center [protected] ) and after choosing several buttons to push then a recording asked me for my FULL SSN# in order to continue. THIS HAS TO BE A SCAM as they have no business asking for this. I'm convinced after finally talking to a service rep. in person that Haband has no real security for Credit Card Infomation given to them. I will not order from Haband again for sure.

It kind of makes you wonder, really.

I work for the TLG company in a call center stationed in Maine. Everybody on staff detests Haband for the unethical treatment of customers and pressure to sell our memberships, IN ADDITION TO the fact that many times there are two memberships each customer ends up with, even when only one is pitched. It's sad, because we're the ones who're blamed since it's our memberships that charge the customers.

I almost fell victim to the Haband scam when ordering clothes for my elderly mother. The charged me $1.99 for the first 30 days then I got their confirmation e-mail thanking me for signing up for their rewards program and my credit card would be charged $14.97 a month! There was nothing about any charges when I simply clicked on the button to join the club for future savings and $10 off the next order. I called them quickly and the said they would take care of it and I wouldn't be charged. I e-mailed them I wanted the $1.99 back just as a matter of principle. That adds up to a lot of money for Haband if you think of their nationwide sales. I also made a formal complaint with The NJ Division of Consumer Affairs since Haband is a NJ based company doing business via the Internet as well as print media. I will NEVER buy from this company again and warn everyone about them. Who knows how many people they have ripped-off. especially the elderly who are their main customers. They should be prosecuted criminally.

How do they continue operation?

Hello, I also ordered some merchandise from Haband at the end of processing the order a page poped up stating that I could get a $10.00 dollar cash back claim .Sounds like a deal, NOT... Got a E-Mail today confiming my membership in Haband Perks which lead me to check out the site which more than A $10.00 rebate what a sleazy way to do business.Glad I took the time to check a little futher which lead me to this web sight, where I found out that they prey on people . Was glad I found out before they started taking out the $14.95 each month.Have already sent anE-mail to customerservice@encoremarketing.com attention Laura Jones, Membership Director. They promply replied saying they will unenroll me asap, still will follow up with phone call in the morning just in case. Also going to contact Haband about the situation and inform them that I will not do bussiness with them unless they change they process so I do not feel like I was victim of a very sleezy business practice. Thank you for the information at this site.

Thanks, ERBinOHIO

Hi Faustin D,
Those charges were from signing up for the Perks program post purchase. Accepting the offer for a $10 cash-back, and completing that form to redeem is where you signed up for Perks. You can get out of the program by calling [protected], Mon. - Fri. 9:00 am - 9:00 pm ET. Their service dept. is easy to deal with and will let you out with very little challenge.

i need 2 see my orders plus my returns plus didnt get my free gifts

My 85 year old Mother has also been charged $14.95 for the last 13 months and had not received anything. She just caught it on her bill now. I would like to help her get her money back. Please let me know how I can help her.

For 3 months I have been charged 14.95 for Haband Perks. I have no idea what this is. I talked to one of your representatives regarding this and he informed me that I would no longer receive this charge. Hoever, it appeared again on a statment from Visa dated 1/28/2010. I am refusing to pay the charge.

I discovered today upon receipt of my credit card statement that I have been charged !4.95 per month for the past 2 months for Haband Perks membership that I don't recall ever agreeing to -- in fact, every time I have made a purchase from Haband on line they ask me if I want to earn 10 or 15 dollars off my next purchase -- the first time I clicked on this link I learned that it required a monthly membership fee so I declined to join Haband Perks -- now I learn that somehow they interpreted my no answer as a yes -- and I have never received any discounts, even though they have charged me a membership fee for the past two months..

For at least twenty-one months, Haband has been posting a $14.95 charge on my Visa Account for 'Haband Perks' which we have not knowingly authorized. We received nothing from these charges nor do we have any idea of what they are for. My wife submitted orders in August and September 2010 and these $ 14.95 charges started showing up for Haband Perks in October 2010. Since she does submit orders without my knowledge, I hadn't questioned these charges. I think they are a ripoff. I would appreciate a refund for these past months since these charges were not of any benefit to us. I did speak to your rep. Matthew last evening, August 2, 2012, and he was going to reverse the July 2012 charge and cancel further charges.
Please advise what you can do about these charges from past months.
Harold G. Brown, 117B Hialeah Street, Osceola, WI 54020 - email hgbrown@centurytel.net - phone [protected]
Thank you

I, too, e-mailed the BBB. Why don't them do something to stop this scam artist from operating? I'll try the FTC next. Jim from California

I wrote to the BBB after months of them not listening to me and removing the charges. After 2 days of writting the complaint to the BBB I got a phone call and the charges were removed! BBB worked very nicely! I also signed a complaint to the fair trade commission which you can also do online at FTC.com

Shame on Haband for placing adds in a Veterans Magazine. I will be sure to tell everyone at the American Legions, VFW's and the AmVets not to order from this company.
This seems to be a common problem with Haband Company they have been taking this money $14.95 out of my checking account for 6 months before I caught it. When you call Costumer Service they will tell you that it's a third party doing it..however they will forward the info and get the money placed back into your account..NEVER AGAIN will I order from this company. It seems that when you opt to give them your e-mail to receive sales info you some how sign up for the $14.95 item (whatever it is) I'll call it a scam.
Trust me Haband will loose more than just my Business, I talk to a lot of Vets.

I also have been charged $14.95 per month and have no idea as to why and would like to have this removed from my account, retro active.
David E. Pare
granddoobiehead@charter.net

I ordered from Haband last month and have ordered from them before and had no problems. I noticed a few days after that Haband Perks took a $1.95 out of my bank account and never thought anything about it. But then I looked at my bank account today and saw that $14.95 was taken out. I did not authorize a $14.95. I looked online and saw that I am not the only one with this problem. I called Haband Customer service and the guy gave me this phone # for Haband Perks to call which is 1.888.626.3342 . I also have emailed them at CustomerService@encoremarketing.com. I will get my $14.95 and my $1.95. It's a good thing that my dad checks his bank statment everyday and verify all his charges so far it's only been a month.

I'LL NERVER ORDER ANYTHING FROM THEM AGAIN THEY JUST WANT MONEY AND I GAVE THEM MONEY FOR WHAT I BOUGHT. THEY TOOK OUT ANOTHER 14.95 . I WILL GET MY REFUND. ANY HELP HERE?

Performance mattress Pads...tried placing order online.Leaflet said but one get one free...they charged for both, one item(Ladies Blazer) out of stock repeatedly. Can't get any answers when you call them all they will do is take an order. Before I could finish my order after taking off the mattress pads which I was charged double for they said the web page had expired, I had only a brief amount of time and didn't get finished with my order and certaintly never gave them any information except my address after the total came up. How do you get an answer to your questions? I'm getting tired of dealing with them, but like some of their products but not enough to be charged double!

try direct number to main company [protected]

Haband has a very effective way of not letting it's customers know who is is top person, (CEO) to send a grievence over a purchase made that was not handled correctly or fairly by their counter-parts on an order. I placed an order and was asked repeatedly about obtaining one of their credit cards to get a discount on my final bill, . which I repeatedly said no and the last time I said how many ways of no don't you understand? I gave this person my Debit Visa credit card number thinking the order was paid in full, received my order and several weeks later get a call on a Sunday afternoon saying they were calling from a collection agency for Haband over a order I made not paid for, and went on to say they sent me their Credit card for that particular purchase and I did not respond by paying the bill and there were late charges added to this bill and when was I going to pay this? I responded saying I never asked for a credit card nor have I seen one if they say they sent me one. and added I gave my Visa Debit card number for that purchase and figured that was the end of my obligation. They gave me a tel # to call at Haband to pay my original bill which I called and said I never asked for their credit card and would not pay late charges, but would settle my bill once more the same way I thought they had taken it before, They agreed, so I thought all was taken care of, (NO it got worse)" I received a statement from one of my other credit card company's stating they were dropping my limit account with them to half what I originally had because of a credit report note from Haband on me that said I was a threat in paying my bills and screwed up my credit report . Now I have ordered from Haband for many years and never once defaulted in my obligation to pay my bills . The Credit card holder who sent me the statement about reducing my credit limit after hearing my story about Haband gave me their assurance that they would not reduce my credit limit. I asked them if there would be any problem of me using their card in the near future, since I was planning a trip to Alaska and might need a back-up card if my debit card was not accepted. they said it would be in working order not to worry. I made the trip and sure enough I had to leave my card (Debit), with a clerk at a gas station in Canada to pump gas. they never returned my Debit card, and I left not knowing it until I crossed the border and stopped to fill up again in Montana. No Debit card, then I remembered where it was, so pulled my back up from the company I spoke of above, It was denided All due to this Haband slash on my credit report. I am at the verge of suing Haband for slander of my good name and grievences in monetary value they have cost me. Larry Stratton

Ihave been dealing with haband for a long time and have been greatly satisfied until the

last order on my haband charge. I returned @ two pair of Ladies pants that were returned I received the credit on one bill and then charged again for the same item we think . We think the papers that come in the orders if the price of each item was onthe form we receive was on them would help us check the bill when the statement comes in from the haband charge be a lot better for us old folks to work out. Thank you for your attention to this subject. Thank you Marvin Liebensohn. To Duke Semper Fy

C O P Y of message sent Oct. 22, 2009 to HABAND
I am** NOT** a customer
Thursday, October 22, 2009 2:19 PM
From: "anatole maher" ananair@att.netTo: "service@haband.net"
I used to buy, , but dropped you, from my list of suppliers some months ago when you attempted to SCAM me with some phony services which I had not requested
This morning I found that you attempted to SCAM me again with some bogus subscription to TLG BUYERS to the tune of $149.99. I called their number and told them that I have had no dealings with you for months and that this was unauthorized..I also called my credit card company telling it not to pay anything
----->>>I AM NO LONGER A CUSTOMER OF YOURS
PLEASE REMOVE MY NAME FROM YOUR CUSTOMER LIST

i have been charged $14-95 for what i am not a member i just bought a shoe for my mom this is highway robbery,

I too love microfiber sheets! I buy the Comphy Co brand because they are guaranteed for 300 washes against pilling, shrinking, fading, thinning and loss of elastisity. They will take them back for years due to any defects. What you are describing is a defect for sure.
You can buy them online at www.ruvalonline.com. The Comphy Co doesn't do retail sales.

Stay away from this company. While the products are usually ok, the customer service offered is terrible. I ordered two sets of sheets that were to come with free blankets but no blankets were shipped. When I called regarding the missing blankets, I was promised they would be shipped within two weeks. When I called again, I was told that no one had even accessed my account and that no blankets were sent. After a go around with a "supervisor" who could not correctly pronounce my last name, I decided that this company was not worth receiving any more business from me. Needless to say, I was overcharged for two sets of sheets and will never see my "free" blankets.

My Mother, Mrs. Mary B. Seely, was a customer of yours for years. She died on March13, 2012 and I sent you a copy of her death certificate, but I'm still getting offers and catalogues from you for her. Please stop sending them. Thank-you. Mary B. Cartwright-Seely, her daughter.

my name is mrs.p.a.owens i orderthings and there never right my last order i ordered 4sheet sets only 2 were wright it should have been two singles and two doubles not 4 singles free pendt no cutlery set no please get my order right and send it to me right if its not right i will never order from you again thank u and god bless

Mi nombre es: Miguel Deler - direccion: 1409 Grambling Ave. - McAllen, Tx. 78504
Ordene un 18 volt Drill (V74) y lo he recibido incompleto, en la caja solamente hay el Drill, la bateria y la lampara
Faltan : el cargador y la base del cargador.
He tratado de comunicarme por telefono en diferentes ocasiones y me dicen que deje el nombre y telefono,
automaticamente sale una en ingles que estan completos y marque quien sabe que, mi ingles por telefono no
es muy bueno porque ademas no oigo muy bien.
Espero se sirvan remitirme las dos piezas que faltan, para su aclaracion la caja vino muy estropeada a pesar de
que venia dentro de una bolsa de plastico.
Agradecido de antemano le saluda atentamente. Miguel Deler

A horrible company to do business with. An XL jacket was ordered, they shipped a L and charged us for the shipping on the exchange. The jacket cost about 20.00 and to exchange it cost an additional 8.99. What a rip off. The best part is that on their label it says you will be charged a shipping cost which is displayed on the reverse side of the document and then you flip it over and there is no information. This has to be breaking some kind of law regarding proper disclosures. I will be writing this on every page I get my hands on regarding this company. No one should do business with this company ever.

I've placed an order since december, part of the order came and the rest was place on a B O. the item was a fleece cape size misses the price $ 17.49 I 've called and was told the item was discontinue and I would like get my money back. I am still waiting for my money. denisequalo@yahoo.com . thank you

I ordered two pair of flanel lined jeans for my 86 year old father-in-law for Christmas. I was told they would ship them in 6 to 8 business days. I received e-mail confirmation, that the product was shipped. When the package arrived, I immediately opened it, and much to my schigirin, found only one pair of jeans in the package. I called Haband and reported the incident of the shortage and they said "SORRY" but two pair had been shipped. I asked for the supervisor and he said someone would get back to us on the matter. The same person, Jeff, called us back the next day, and spoke to my wife and said that there could possibly be an error and they would give us a complimentary pair of pants. My wife said, that were not getting anything complimentary, as we paid the full $29.95 plus the $8.00 shipping. so when will I get the other pair of pants due us, as this is a Christmas gift for my dad. Jeff, at Haband, assured us we will get the pants as they will be shipped in the next 6 to 8 business days. It's now Dec. 28, 2010 and the other pants still have not arrived. I did get to give my father-in law the one pair that we received, and he was very happy as he is "alwasy cold" and being flannel lined he thought they were a great gift till he went to try them on in his bed room. He called Pat in and showed her that the pants closer snap, did not match up with the hole in the fabric, and were unuseable, so at this point "POP" has not received his Christmas gift-or a usable one.
We feel that Haband is a company thet thrives on people giving up on promised goods, and selling inferior merchandise, and will NEVER purchase from them again. We are calling them today, to see if we can send the pants back that he received with an inproperly attached closer, misalligned to the button hole- and then hopefully we'll get the pair of pants owed us plus the pair that came to us defective. If we don't get a positive answer today from them, we will send a notice to our "States Consumer Protection Department" and see if they can fix the problem. Robert Gidosh, Whitehall, Penna.

I ordered E5B15 comfort slip-on black shoes on 8/12/10. The order #1677062 was never sent to me. I have been billed for the shoes that were never sent. I was advised by Haband customer service representatives on three occasions not to pay the charge because it was being taken care of and would be credited to my account. Yesterday, I received another bill for the shoes with a late fee attached. Now I am unable to reach customer service no matter what time I call. The account is [protected] and the ticket number is [protected]. My name is Margaret Lingo and I am waiting for my account to be credited for the cost of the shoes and the late fees.

I* need someone to get back to mr regarding item LampVo403 and my account [protected] and please read complaint I wrote on this page. Item misrepresented. Did not say assembly req or I would not have bought. Came with wires exposed, am not an electrician and this must be put together safely. I hope I will not be ignored because trhis assembly requires a knowledeble person assembling the wirem and the instruction are the pits. You need to help me PLEASE and scratch this item or put NEEDS AQSSEMBLY IN THE AD tHANK yOU rICHAERD mASILLO #[protected]

I* received desk lamp with wires exposed and instructions that were horrible.n The ad did not say needs assembly thats why I bought. I am senior citizen who is not handy at all and who values my money. I live on SS and now I have to pay 8.00 and change to return something that was misrepresented on ad small desklamp #Vo403 in the first place. I either would likem not to be charged to send back or put this lamp together SAFELY and send it back. I am a new Habband customer #[protected] Richard Masillo. Rightm niow I am trying to avoid all the negative feedback from customers on this page and I have faith someone will care enough to call and tell me where to send this lamp because going back to warehouse with a letter is fruitless no one reads those letters. PLEASE I WILL BE WAITING FOR A REPLY FROM YOUR CUSTOMER SERVICE DEPT.

I ORDERED A SUIT AND TWO PAIR BUSINESS SLACKS, I RECEIVED EVERYTHING, BUT, THE BLAZER TO MY SUIT..#6011R GRAY HEA. IN COLOR. PLEASE ADVISE AS TO DATE OF DELIVERY..AS THEY ARE PAID . ROOSEVELT CAMPBELL ACC.#[protected] ...TICHET #[protected]

I, ve been waiting for over a week to get a response from haban on an order which was placed over a week and. . a half ago. I still can't access the internet to find out anything. I'm getting upset because I would like to know where and if my order is being sent out . I can't even get through on the phone to a service represenative to answer my questions. I like the merchandise they have, I just have trouble getting it sent to me. Whats their problem? I'm posting this comment on 4/20/09 Sincerely Kitty Blood

I recieved my order on 01/28/08. MY oder was two sets of King size sheets. I was suppose to recieve a 10 pc. set of covered storage bowels. When I recieved them they were all bent and the porcelion was chipped and I'm still sweeping my floors. I wish you would send me a new set that wasn't banged up. If you don't I want purchase another item from Haband.

Sincerely,
Patricia Batt

Ordered shoes Feb. 3. No notice of ship date after 2 weeks wait. Emailed Customer Service (Haband promises reply within 2 days); no reply. Emailed Customer Service again in 1 week. Again, no reply. Waited 1 1/2 weeks to email third request for info. No reply. Tried to phone Customer Service via 800 line; got no connection.

Received tear soaked postcard apology March 24th saying shoes would be shipped 4/4 if I didn't want to cancel order. Canceled order by return mail along with comments about lousy service. Yup, account was charged and item shipped 3/25. Am a 20 year customer but will never do business with H again.

I placed an order on June 7, 2011 online and received a confirmation and paid for express shipping. When I tried to check the status of the order I was never able to obtain any information on the order at all. I sent an email inquiry on June 13th, but had NO response. By early August I had given up (almost 2 months). Order arrived on August 4th. By that time there was no need for the item and in addition it was unsatisfactory. I contacted them by email for return instructions on August 9th. Again no response until August 18th. Although the information in the package indicated there was to be a prepaid return label, none was included. I then returned the item at my expense on August 10, 2011. The email of August 18th indicated I needed to supply them with the postage information to receive the refund. I promptly sent them that information. I was credited with the cost of the original item and the "express" shipping to me, but I am still waiting for the refund on the return shipping of $10.47. An email dated August 29, 2011 by Charlotte indicated I would receive the refund as soon as they received the information (I mailed the requested info on August 27, 2011). As of Nov 21, I have still not seen the refund.
Also numerous emails have been sent and in spite of their promise of 2-3 day response time I have yet to ever receive a timely response.

I would never use this company again and expect that a refund will be forthcoming immediately.

As part of a larger order, I ordered 2 pair of Comfort Jeans as required to receive the advertized price I specified that the waist size be 34" and the length be short two different colors. I received 1 pair of size 34" S and another 34XL. Why would a average intelligent person think one pair should be short and tne other extra long? This is not the first time it has happend ordering one size and receiving two different sizes. I costs more to ship it back than to have it altered, if incompentness wasn't involved why Do I have to pay for these items. I just sent back a pair of shoes that I did not order, and the return was almost the amount credited. I should have been reimburst the cost do to the fact these are not my errors.

Ordered Golf shirts, 3 belts, 3 pair slacks. Included check for $71.95. To date I have had no merchandise or report on status of order? I checked with my Bank and the check I sent you has been cashed? I'm going to add a bunch of meaningless words to comply with your ridiculous requirement of 100 words! blah blah blah

Orderd 8 pairs of slack using a form from our newspaper, enclosed a check dated 1/24/11.

on 1/27/11, you deposited this and it cleared my account.

on 2 18/11 I tried to reach thru e-mail. no response. Got phone no. from e-amil and called the # got a woman who said she was not your company. Tried 2nd time same response.

Now I'm trying again. If I do not get my order I will call my bank and cancel the check.thank you, Connie Harris 421 S Madison St Siloam Springs, Ark.72761

Purchased from Haband twoHGX-1 remington Clean Exchange electric shavers 6/30/09. Reordered Cleanxchange replacement parts from Remington as specified in instructions. They returned my check and stated that these products are no longer available. I am very disappointed in the way these people do business in selling you a
prouct that you can no longer get parts for. I would like to get my money back. You are useing the U>S>Mail to defraud people of their money.

I ordered clothing from Haband, and received them OK.
I checked my bank statement and the amount I authorized as Ok, but
also seen on my account that $1.97 was withdrawn to the company of
Haband Perks without my permission, I let that pass until I resently saw that $14.98 was withdrawn on 6/20/2009 to Haband Perks
without my authorization.
I sent an e-mail to the Company and got no results, now I want to have monies redeposit to my account, and I am no longer going to purchase any more items, and will let my friends know that is happening.
Robert T Malloy

I purchased 2 pair of Haband lined trousers a few months ago, one black and one tan. The push button on the tan never worked and the black is coming apart at some of the seams.

They offer merchandise they do not have and make the customers wait for weeks

Would like to cancel my haband perks membership immediately-ID-[protected]