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Well I was a customer for 3 years. All I have to say is that after you get your new hair and wear it for one month, the hair starts getting very dry and brittle and starts falling out of the hair system. I called and complained many many times. Kelly the manager in New Haven also made me feel like it was my fault. She would always say that I was not using enough of their products. The hair needed to be conditioned and washed with their products only. So I always purchased their conditioner and their shampoos. It did not help. So I called Kelly again to complain. She said that I must have hard water at home and that was causing all the hair to fall out after one months use. Every time I washed the hair I was always afraid to comb it because I would see alot of hair on the brush and comb. She always blammed me not Hair Club's hair. I followed their directions to the T. I also tested my water at home. I did not have hard water so that was not the problem.
They also gave me hair adds in my contract for the entire 3 years that I was a customer. Well suddently after I kept complaing about the hair issues that I was having, they all of a sudden said that they wanted me to sign a couple of forms to verify my name address and account information. Well I had asked if I could take home these forms before signing. Well in that form they changed my entire contract around. They were now going to charge me $190 for all hair adds as well as decrease the number of visits included in my contract and they were taking away one of my new hair systems for which I had already pre paid and had signed a one year contract.
Basically they were trying to amend the contract that I had with them. They were lying to me. They were trying to make me sign something without lettng me read it and not explaining what changes they were making to my contract. They only said I was verifying my name address and account number. Very very sneaky Kelly! You are crooked! You are a liar! You are a sneak!
Hair club is horrible do not fall into their trap. I have since left hair club. I am buying my own hair online from China. I was paying $3000 a year at that time with Hair Club. They were going to increase the services to just about $4000. I informed them that I could no longer aford Hair Club and that I was leaving. I thought it was crazy what they were charging me. I was going broke.
I now pay less than $200 for each hair system. It is of high quality. It does not fall out like the cheapo hair systems that hair club provides. And I apply my own hair (I watched hair club apply the hair so many times that I figured out how to do it myself). I go to a hair dresser that cuts my sytems and styles them. She does an awesome job! I am so happy that I am saving tons of money and am rid of Hair Club and the nasty lying cheating Kelly the office manager at Hair Club of New Haven at Long Warf. Good ridence to both Hair Club and Kelly!
The complaint has been investigated and resolved to the customer’s satisfaction.
Sorry to hear of your troubles...I hope others can make an informed decision based on your posting. My husband suffers from hair loss and it really bothers him a lot. It just kills me that there are companies out there just looking to take advantage of people who are looking for a solution . I kiss his bald all the time and i think he is still sexy as hell! I hope you grow hair like Goldie Lox with you new product! :)
I am totally agree with you. would you like to help me to do something what you did?
thank you
I am totally agree with you. I am a member with them but not happy. I would like to order my own. but i have no clue. Would you like to help me to do samething?
Thank you
Thanks for the info, I was thinking about going to hair club.
I AM SORRY FOR YOUR PROBLEMS. I WENT TO HAIRCLUB OF NEW HAVEN FOR A FREE HAIR ANALYSIS. I WAS DECEIVED AND TRICKED BY JENNA LAWN INTO SIGNING A CONTRACT. I AM DISABLED AND ON A FIXED INCOME. THAT DAY I DID NOT HAVE MY READING GLASSES. I ASKED JENNA TWICE IF ANYTHING WAS A CONTRACT AND SHE SAID NO! SHE HAD ME SIGN PAPERS TO CHECK MY ELIGIBILITY FOR FINANCING. APPARENTLY ONE OF THOSE PAPERS WAS AN APPLICATION FOR FINANCING AND HAIRCLUB RECEIVED $3, 716.93 THAT SAME DAY! I NEVER FOUND OUT UNTIL 1 WEEK LATER WHEN I GOT THE PAPERS FROM CHASE. JENNA SAID SHE DIDN'T KNOW HOW FINANCING WORKED AND THE BANK SAID SHE WAS A LIAR! THE MONTHLY AMOUNT CAME TO $312.59 TO BE PAID BACK IN 12 MONTHS! SHE KNEW I WAS ON A FIXED INCOME AND COULD NOT AFFORD MORE THAN $100/MONTH. ALSO SHE KNEW I WAS UNDER THE CARE OF A DERMATOLGIST AND HAD TO BE MEDICALLY CLEARED BEFORE SIGNING UP WITH THEM. ALSO, I HAVE OVER 98% OF MY HAIR AND MY MD SAYS MY HAIR IS GROWING BACK. WHEN I EXPLAINED ALL OF THIS TO THE MANAGER KELLY ALL SHE SAID WAS " I HAVE A REAL PROBLEM. THERE IS A SIGNED CONTRACT IN YOUR FOLDER." I TOLD HER THAT I DID NOT KNOWINGLY OR WILLINGLY SIGN A CONTRACT AND THAT I WAS FILING A DISPUTE WITH THE BANK AND GOING TO THE CT DEPT. OF CONSUMMER PROTECTION. I ASKED HER TO PLEASE GIVE THE MONEY BACK IN GOOD FAITH AS THIS WAS APPARENTLY A GROSS MISUNDERTSTANDING/DECEIT ON THEIR PART. SHE SAID NO. TO ANYONE OUT THERE, DO NOT EVER GO TO HAIRCLUB. THEY ARE LIARS WHO WILL DO ANYTHING TO GET A CONMMISSION, EVEN TO DECEIVE AN OLDER, DISABLED WOMAN ON A FIXED INCOME.