Hair Club For Men
Reviews and Complaints

I have been a client of hair club for a number of years and during my years as a client i never noticed the situation which was about to come years later. When the use of polyfuse (Glue) would be applied to your scalp (Which your hair has been shaved down) and then the matrix system adhered the polyfuse would hold for a period of time, now to take the matrix system off your scalp the clinician applies a liquid and starts to pull and buzz the matrix off your scalp, leaving behind after years of doing this, what is known as traction alopecia, which is caused by a pulling force. If you have traction alopecia, your clinician will not tell you this, but you will notice a bright smooth spot on your scalp and when you touch this area it will feel smooth and you will not feel any hair nubs. This area will never grow hair back. You might notice it on the back of your scalp along the sides or even the front. If this sounds like you might have traction alopecia, please join me in a class action suit against hair club. You can e-mail me at: [protected]@kgglaw.com

After a tv advertisment, and being an unexpirienced ESL senior***, we decided to stop by their office for information..they took her to a guest room when an unscrupulant consultant by the name Erica with an arrogant and " know it all"attitude informed her of the product and hair replacement procedurcts at that time ..the visitor told her she could pay "cash "only "and she couldnt take all those vitamins and hair vitamins..Erica..agreed to it and promptly show pictures..ran out out of the office and came back saying it will be discussed during first consultation ..so she asked for ss# wich client asked why?she replied it was an "office requirement.".she ran out and said will be back..at her return..she brought some "agreement papers" to sign misleading and lying info papers...telling her "now sign it...She secretly misinformed her what this was ! A contract with a credit card !hooked her up" with a credit card Co..when it was deceiving /misleading /uncaring /unproffesional /business practices contract ., took advanatge of her unknowledge of this Industry...now its under dispute of all this charges $ 3060.59 c. WHAT A ### of SCAMS..another victimmmm!no services were rendered to client, and an unused helmett&"with a ridiculous price of $850, was returned to office .Be carefull with this sneaky...croocked business!^!$*?×.# £...from every State in the country...

I contacted the Hair Club of Hauppauge, New York back in early December 2015 because of continuing hair loss. I met with their representative Bob and was very impressed by his assurance that they could help me. He showed me examples of hair replacement and assured me I would be able to have a lot of hair and be able to style it anyway I chose. He also informed me I had to come to their facility every 4-6 weeks to have my hair done and it would cost $119 each time because my hair was short (normally its $129) I finally got my hair piece in early January 2016. The stylist, Maria, showed me some hairstyles and I picked one I liked but said numerous times that I did not want it too short. She ignored me and proceeded to cut the hair so short it stood up straight on the top of my head (very poor job, it looked chopped). I expressed my concerns numerous times and on my next visit they added some hair to the front which was much better (and charged me $129 even though I told them it was supposed to be $119). Unfortunately, every time I washed and combed my hair many pieces fell out. I finally went to two hairdressers who stated the piece is of very poor quality. I had it removed and had to pay for a wig since they shaved my head on top. I am so disappointed in every aspect of this experience. The hair was nothing like I was told and both Bob and Maria did not seem to care for my concerns at all. I would just like a partial refund of my $2000 as the piece and experience were not at all worth that kind of money. Please let me know if you can help.

Adele Schlie
4 Adams Commons
Yaphank, New York 11980
[protected]@yahoo.com

The Hair Club in Milwaukee Wi is very dishonest . At your consultation they tell you you don't need to get plugs or surgery and that they will solve it and put your hair back and you will have full long hair again very fast. My next appointment there was a wig(matrix) hanging and I asked about it. She said that was my hair that was going to be blended in with my own hair. Next thing I know she is taping and gluing to my own hair. After two weeks of wearing it my head was completely red, Hurt, and it was pulling my hair. My next appointment they took it off and had it off for a few days so my redness will go away. A few days later they want to do shave the top of my head so the next one would not pull my hair or do that. So I agreed. Now I have a new one on and my Head itches, and hurts, and I have a headache daily. I drive three hours to go to this place. So I asked them after my year is up then what? Two women sat with me and both beat around the bush about their programs that they have and how much it will cost at $120 an hour or they have plans. Also that you can only get their shampoo or after that if you do have a plan with them. So now what? If I take this off I am shaved bald, and if I take it off a year from now when my plan is up I will have little itty-bitty spikes. Being a woman this is extremely devastated. I have talk to the manager many times. When I went in there I thought I was going to be having surgery and getting my hair to regrow. All I got was a $4600 wig, that you don't even get to keep. They tell you in your contract that you get 4 matrix... So when I asked about when they give me my new one about me keeping the old one they told me that I do not get to keep any of them except for the last one. What BS! Paying $4600 for what? I'm extremely disappointed and I would not suggest this company to anyone! People check out Bosley instead

When i choose to have a hair treatment, they tell me that all my hair problems it will gone, one of my issues is the i lose hair, and on the top of my hair it was forming a spot of not hair. When i went for my appointments i always told them that i was still loosing hair, the answer was because i have to lose the old hair for the new hair grow up. Every month same answer, oh is because the hair cycle, so every time the same answer, when i was at the 7 month treatment i confront them, i did collect all my lose hair in the zip bag and show them, i was in the seven month and my hair not stop felling, they toll me to let me please me, by give me another session for treatment, but the question still in the air in seven months they do not show me the results i was expecting how they will show me in a couple sessions more, i told them i will stay until the end but if in the end i did not see not results i want my money back, they try to convince me but the only thing i got for them after this confront was a color hair treatment, since then they never call me back for finish my treatment, at this point i just want my money back, same as i told them, i fell rep off this is very expensive treatment to show better results, with me it did not work.

Do you have 290 dollars a month to spend on your hair? I was thrilled after I got my first hairpiece from HCM. All was good for about six weeks. Then they presented me with their"affordable packages." If I wanted to keep this look I would need a new wig every 10 weeks. My Stylist, her name is Melanie, of Oak Brook, Illinois, was very sweet and nice to me UNTIL I started to question things. I called her on the phone and expressed my surprise as to what this was REALLY going to cost me. She became like a different person. Suddenly very short and to the point. Acted "surprised" that I didn't know the true costs. After doing a bit of research, I discovered that you can do all of this yourself at a fraction of the cost. You can get the hair for about 200 dollars. You don;t need the stupid glue. Use the tape product. If you take it off at night it will last many months longer. Almost any hair cutting place has someone who will place it on your head and style it for no more than about thirty bucks. Stay away from Hair Club for Men. They are snake oil salesman.

Hairclub make you think that you are going to help you getyour hair back but this company is nothingbut a rip off Tbey glue hair a wig to your scalp charge $3000 for umonths. Rope you into a contract prices beginning at $299.00-$499 per month.
To glue a piece of hair to my head I went there to see if Ithis place could help me grow my hair back.
not to get in debt!

I've had 3 hair transplants with Hair Club over the last 5 years...and hardly anything grew for me. Dr Duncan Simmons then moved out of state after my last transplant and has not contacted me or even seems interested in helping me out. Hair Club insists that my hair did grow...but I know damn well what I look like in the mirror. Now I'm out 25 grand, have a very noticeable scalp, and a permanent scar in the back of my head. I'm beyond upset. Hair Club absolutely ruined my life...plain and simple .

Spent almost $3, 000 to become worse off than I was before. They don't tell you that you will have to use the products for the rest of your life. They don't tell you that you can only get the product from them if you are paying them money monthly after you pay them the $2, 500. You can get financing from them. You get no reminders of the date it must be paid by. It is hidden in the fine print of the bill. I was charged $535 interest on the $400 balance I had when my time was up. Very unhappy. Total waste of money. They only care about getting your money, they could care less if they make you balder than you were before.

These people have been calling me 4 or 5 times every day. They just keep saying: "I am not getting a response. I am terminating this phone call." Are these people so darn dumb, they don't get the message? If they are terminating the phone call because they are not getting a response, why do they keep calling back 1000 times over?

Hello...I have found this site far too late. I have already paid Hair Club LA almost $4000 and i have given the wig which is glued to my head. I must say that i went in with thinning hair and i thought they would enhance my own hair which is what they told me at the consultation. after many questions they never showed or gave the me the answer to "what is it that you will use?" They took the matrix off last week and i almost had a heart attack. my own hair has fallen off so much already and i am bald in front. i had asked them continously if the glue and matrix will not effect my own hair because i was just trying this out and wanted to have my options open for later. they assured me that my own hair will continue to grow and that there was no harm. They lied big time since i saw the results after three months. i want to go back tomorrow and have it removed and don't even know what to do after. i used to be able to walk outside normally with being a bit concerned about my hair. but now i cant since i am really bald in the front! has anyone fought and got anywhere with these people. what is the first step i should take to get my money back and also get compensated for my aggrevation and despair. can someone help me please.

Ok, so where do I begin. Let me start by saying that by choosing this company I made the worst choice in my life. Imagine a company taking 400-500 dollars from your bank account every month automatically w/out being able to give you appts to actually use the service because they are always low on resources, giving you a sub-standard service (hair cuttery's service is 10 times better), giving you awful haircut that i wouldn't even spend $ 14 outside, almost always getting the wrong order, size, color, etc. and then arguing with you. Imagine your head being shaved off from the middle because of using them and then being stuck with them. Don't Do It!
I have been with them for over a year now and have seen almost all of their stylists, so believe me when I say that they don't know what the heck they are doing. All they know is how to glue a matrix to your head after getting it wrong a few times or applying too little or too much glue. Other than that please don't expect them to either have the time or skills to give you a decent haircut, hair color or style. The only person who knows how to cut hair is their supervisor who only sees selected few people. Rest are ALL bad. They also keep constantly complaining about the mgmt. and are usually in a foul mood. Recently a couple of them had a list of names of people in their room w/ the type of package those people have purchased and what they need to have them convince to upgrade. One the stylist was hell bent on having me upgrade n proceeded to convey me by telling me that I am getting a very cheap product by spending over $5000 per year and must upgrade otherwise my skin is going to have issues by using the substandard matrix they were putting on me and I will be able to come more frequently. When I told her that I already have a few months where you guys are booked solid and are unable to have me come in (keep in mind they are still collecting for the month "they" are unable to accommodate), how can I come in more frequently? She replied, "you will be considered an important client then, so they will be able to accommodate you".

So, after going through the actual staff, let me take you through the contracting process. Their reps lie through their teeth. I was told that after signing the initial contract and forking out several thousand dollars upfront, I will have their membership and after the first four months, i will only need to pay up-to $90 for any given appt. of course this was a big fat lie and after four months they came over to me and asked me to sign another contract w/ them, when I mentioned the $90 option, they said that option does not include matrix and only includes haircut, if you need matrix, it would be over $1500 every time you get it. What could I do? my head was shaved in the middle, I was in the middle of the appt and the new rep was breathing on my neck... I signed the contract. But I hope you don't make this mistake.

As for facility, please note air conditioner doesn't work during summer, all stylist complain about it non-stop and some have even brought their own fans or keep the doors open while working on you. Contrary to what they say, privacy is not available in there, w/ the doors open during summer and random people coming and opening the door while your stylist is out (to get your matrix) is a norm and there goes your privacy and self respect out the door b/c you are sitting w/ a giant shaved spit in the middle of your head.

This place is involved in fraudulent and unethical practices. Please stay away. I am trying to find another alternative right now. I will update everyone once I find a good alternative or if this company makes necessary changes and takes a 360 turn in terms of their services.

Sorry if I misspelled anything, as I am typing from a tiny keyboard on my iphone :-)

Thank you

Sent from my iPhone

This is a two edged complaint. The women who apply the hair extensions did a great job. They were professional and their work was remarkable. The issue I have is that the glue and the mesh that holds the hair caused a great deal of trouble for me personally. My scalp is peeling, it is bright red from irritation, I'm losing what little hair I did have because the extensions caused so much friction it literally rubbed away the hair (I sort of have a halo at this point). I went to a real doctor who said that my hair will probably come back, but not quickly. Unfortunately Hair Club also made statements like "women's hair transplants do not work" (which is a false statement according to the medical doctor I saw - it depends entirely on the candidate). The initial expense was $4000 for the extensions. you get them new every other month when you start the program, then depending on what program you choose after the 6 months are up - you can pay a lot more money. I chose the cheapest, it was 353 per month and you see someone every six weeks instead of once a month. The employees are great - but the side-effects of the glue and the extensions are unfortunate. I am not going back and I refused to pay them any more money. We should always remember caveat emptor...and do your research first.

Hair Club San Jose has byfar the best staff and stylists. i've been a client for over 7 years and lucked out because they really take care of their clients. 4 of the stylists Chi, Thu, Tammie, and Jeanette are the greatest.

check out the reviews here: http://siliconvalley.citysearch.com/profile/618567010/san_jose_ca/hair_club_for_men_and_women.html
I believe a stylist can make or break your experience with Hair Club..they're not all bad. they gave me my life back

Dishonest. Did not refund money for products rendered before 3 days. Never used and advised everyone to not use them. Tried hair piece (wig) over weekend and Hair Club refused to accept rejection of product so I had to eventually pay total cost of $3000.00. The initial cost of $1000 was not refunded as mention in contract. By most state laws, a consumer can return product within 3 weeks. Not with "Hair Club".
Should be something to stop the Hair Club companies from dishonest practices. Hope someone files a civil suit on them and asked for everyone in the USA to joined in on the class action suit. Very dishonest employees and they know they are on the border line of laws of the State.

Hair Club of Boston recently (March 2011) moved to a new location in downtown Boston and simultaneously lost a key manager, a very nice Irish lady who ran the place beautifully. Since that time, they have failed to deliver their promised products on time, and the quality of the products have varied considerably from very poor to reasonably good. The present local manager is seldom to be seen, and if sought out to inquire about deliveries or discuss problems, she is vague, uninterested, and does not follow up with request information. Her knowledge of the products is minimal to none, and she had no background in this area before joining Hair Club. The local salesman offers promises, promises, promises, fails to check the facts, creates answers from thin air, and is not very helpful. The local Sales Manager is completely invisible which is probably better as he is totally uninvolved in customer service and is hardly ever in in the office; if questioned about much of anything, he is arrogant, pompous, and does not check his facts, hardly good qualities for a Sales Manager. The Owner of the Boston office (and several other Massachusetts sites as well as some in Florida) used to be around frequently --then his service was not only excellent but sometimes truly outstanding. He is apparently uninterested in the business these days and seldom appears in the office, and when he does, he no longer interacts with any customers. At one time, Hair Club of Boston/Woburn offered good products and excellent service, but it has begun a slow, steady downward decline fueled by some really poor managers, unhelpful sales staff, and absent owner. Unfortunately, the way the company is organized, they never seek customer feedback, and upper management is completely unavailable. Before signing up with this company, one needs to carefully consider other options, as it is unlikely that things will change any time in the future. Sad to see a good company decay so rapidly.