Halo Collar
Reviews and Complaints

The initial collar we ordered was great. It worked fine. Then we got forced to return it for a replacement collar. We assumed there was something wrong and the company was doing a good thing. The new collar has nothing but problems. It won’t charge like it should. If by some miracle I can get it to charge, it doesn’t connect to wifi, only lasts about 4 hours and randomly shocks my dog, despite GPS being calibrated.

Customer service has been a joke. $746 up front and it’s not even 6 mos old. They don’t respond. They owe me a functional collar. ASAP or refund my money.

We returned a faulty collar that the prongs broke off of, they sent a new one which is faulty also it will not connect to my internet all they keep saying in a message is check my password like I'm a idiot and typed the wrong password 1000 times. Now you are saying The one I sent back that it is unrepairable and you are going to charge us for the collar. My 10 month old puppy could not of bent both prongs and snapped one off we will not pay for a new collar in fact we will send the new faulty one back and we will be wanting a refund. The collar never really worked anyway beeping him when he was not out of zone and one time it had him in China and other times it would put him down the road for days, we could not even calibrate for it to work. Let me know where to send the collar and when I can expect my refund.

I submitted the following refund request over one month ago. After receiving an RMA and notification that the product had been received two weeks ago, there has been no refund or response to multiple emails. I would like an immediate refund of the full purchase price of the product. *** Apr 11, 2022, 23:37 EDT Refund Request Name:*** Condition:Yes Medium gray Email:***@gmail.com Reason:The collar did not perform even marginally close to an acceptable or advertised level: -It did not work correctly with the beacon. -With fence boundaries, it did not escalate feedback in a timely or correct manner. -It would continue to deliver static feedback after it returned inside the boundary. -When I reached out for customer service, I waited 7 days for a response before I messaged again. Then all I got was a link to the knowledge base with no actual customer service. -I'd be foolish to trust my dogs safety to this poorly performing device, cruel to subject him to its erratic feedback, and have no evidence your company can make it right. # of collars:1 Collar SN(s):22-hXXXXXXX,,,, *** Dr Seal Rock,OR,XXXXX

Ordered this said collar on 4/7/22 along with a collar cover. Paid $762.17. Today is now 5/20/22 and no collar has been received. We received the collar cover in the matter of 2-3 days after ordering. Have had MANY conversations and emails back and forth with customer service representatives and two zoom call meetings. They keep telling us there's been a shipping error, or something wrong with our address. How could that be? We already received the cover with no issue. We keep contacting this business and they keep telling us there's a warehouse issue. How could that be when there are other people who've bought and ordered this collar and they've already received it? Starting to think this is a large scam. After reading even more reviews on collar not working for others. We now will be contacting again for the 8th time demanding for a refund. Very dissatisfied. Time frame for original shipping we were told 7-10 days. It's now been 44 days and counting. Thanks for nothing and the run around. Another complaint is the dog park zoom meetings. You HAVE to talk to them on a meeting. You cannot just call and speak to someone over the phone.

I bought a Halo collar for $742.69 on 10/10. On 12/13, I contacted customer service due to the collar not working. This was of course just after the 60 day return period. The customer service asked me to hook the collar to my PC and send them some logs which I did. I didn't hear anything back for a week even with me emailing multiple times and leaving a voice mail. I then tried messaging their Facebook page which seemed to get a response from customer service. I receive an email to start the return process. I filled out the form and sent the needed pictures on 12/30. I am supposed to received a RMA number and shipping information within 2-3 days. I still have not received a response. I emailed customer service and messaged the Social Media team which I have not made any progress. They do tell me that I have to pay a restocking fee also according to the return policy https://www.halocollar.com/return-policy/. My issue with this is that the collar stopped working so it doesn't fit into any of the return situations. The customer service response time is very frustrating. I would like to get a full refund for my collar. Thanks for your help.

On March 6, 2022 we placed an order for a Halo 2 wireless collar for the price after discounts of $708.81. After the product arrived we followed their instructions explicitly each day until time to utilize the product that was included called the beacon. We could not get it to work as it was supposed to and so we attempted to contact Halo customer service after many times we reached an agent who confirmed our product was faulty and said a new beacon would be shipped. On March 24 we received a used not new beacon. We proceeded to use it and our attempts failed. We have tried to contact customer service 11 times since then to no avail. We are placed on an automatic hold or told by automation that our call will be returned, but no response. We decided to utilize another means of contacting them through what is called "the dog park" which is technical assistance, at that time the employee said "yeah we don't have enough help, don't follow our instructions, just try the collar the way the instructor tells you not to". So we did to no avail. The collar was also faulty and did not work properly. We have left 11 messages to get help with the faulty product or any assistance but no one will answer or return our call.

I originally purchased the halo collar on March 13 for $846.94. It worked for a few months and then stopped working. I was issued a replacement collar and again it stopped working...this had happened 5 times in total and I currently have my 5th halo collar that has stopped working. I was offered another replacement collar, which I do not want. I want a refund so that I can get something that will work to keep my dog safe. I was told I cannot get a refund because it has been more than 60 days, however I believe exceptions can and should be made given the circumstances. I have been trying to contact customer service but nobody will respond to phone calls and emails and it has been 2 weeks since I have gotten a response. I can see this happening once or twice to work out glitches, but this is my 5th time going through this and they claim my last 2 collars were the "newer improved version". I currently am having to keep my dog on a chain which is making her and myself unhappy and is not what I paid for. I do have emails proving all of this if needed. The customer service is horrible and I have repeatedly asked to speak to management, which is always ignored. I would like a full refund so that I can purchase a system that will do what it says it will do and keep my dog safe and at home.

We purchased the Halo Collar for our dog back in April. When we received the first collar, we tried for several weeks to get it to work properly and then about a month in it just stopped working. We contacted them and they sent us a new one. This new one also does not work properly. We have had to calibrate this collar several times a day to set the boundaries for our property. But our poor dog gets shocked when he is just sitting on our deck or on our front porch and then doesn't get shocked when he does run past the boundary. It has gotten so bad that he is afraid of the collar and afraid to go outside if we put it on him. I have contacted them about getting a full refund. To spend $700 on a product that does not work properly and has traumatized our dog is unacceptable. They responded to my refund request stating they were looking into my request and that was 4 days ago. I reached out to get an update on request and they are now not responding. We are looking to get a full refund because we are not paying for a product that has now not worked twice! And when we did reach out to them about the GPS not working, their only response is that sometimes it won't work under a roof like a front porch! So my dog can just get shocked whenever because a product you advertise to be smart and innovative and top of the line isn't any of those things?!?

April 29th, I requested a return to the Halo collar I purchased, Halo approved the return. Halo received the returned collar on May 5th verified by the Fedex tracking. So far Halo hasn't refunded my purchase nor responded to my many emails. After reading the many online issues from others with returns I fear I will not receive my refund as promised and am seeking your assistance. RMA: R-XXXXXX Serial Number: 22hXXXXXXXrt are the identifiers required by Halo. Below is a copy and paste of the email authorizing the RMA. All directions to return the collar were done exactly as requested. Kind regards, *** Halo Customer Support (Halo with Cesar Millan, by PAWS, LLC) May 1, 2022, 11:47 EDT Hi ***, Your request for an RMA has been approved by our Customer Service team. You will be notified if we have any additional questions. Your RMA is below and a prepaid FedEx Label to return your item is attached. Please carefully package your return, print the label, securely affix it to the package and drop it off at your local FedEx to ship it back to us. IMPORTANT: To help expedite the processing of your return, please print an extra copy of the return label and include it inside the package with your return. Thank you. All returns are subject to our Return Policy. RMA: R-XXXXXX Serial Number: 22hXXXXXXXrt If you have any further questions, please contact our Customer Service department and refer to Ticket XXXXXX

On 4/16, I purchased a Halo collar. Order # XXXXXX, $842.95. Purchased a second collar on 6/18. Order # XXXXXX, $842.95. Biggest mistake, not making sure collar #1 worked before getting #2. Total spent $1,685.90 plus the $9.99 monthly fee for Protect Animals with Satellites, LLC. After hours and hours of trying to get the first collar set up on the app, I finally got that completed. Left on vacation and, while out of state, watched on the app as my dog went all over the place without any regard to the fence. Important to note: This dog is a rescue and was abused. The sound of a beep is all it takes to turn him around. He spent years with an invisible fence and never crossed the lines. Later, when I attempted to find out what was wrong, I suddenly could no longer access the app. More times than I can count, I tried to call Halo Customer Support. No one is ever available - you get a message telling you to leave your email and they will coordinate a time to speak with you. It is now February 2022. No one emailed or called to date. Today I called and actually started crying on the phone. I paid, and continue to pay subscription fees, for services I am not receiving and NO ONE seems to care enough to call or email and arrange a time to provide me the technical support I begged for. None of the online searches have provided any relief. This is a joke. Either I want a full refund so I can purchase a REAL invisible fence system or I want someone to call me and provide technical support.

April 10, 2022 - Order placed for a Halo Collar and beacon. April 14, 2022 - I got an email from "Anna H" asking to verify my address. I promptly responded and confirmed it. She responded again and said the collar would ship soon. April 22, 2022 - I reached out via the same email I had prior correspondence with to see when the collar would ship, and no answer. April 25, 2022 - without any communication between Halo and myself, a new order was placed for my Halo collar and the email stated the collar would ship in 7-10 days, just like the first email I got when I initially placed the order. I emailed to ask if this is an ADDITIONAL 7-10 days or if the email just states that because it's their lead time. I didn't get an answer. April 27, 2022 - I called the number on the website and didn't get through to anyone. I tried calling before and it told me to go to the "virtual dog park" for assistance, and it takes you to a Zoom link where you have to have a camera and microphone. I just wanted customer service, not live support for their product, which is what the virtual dog park is designed for. I called repeatedly until finally it gave me an option for a call back. The customer service person (couldn't understand her name) told me she would try to get my collar to ship ASAP and try to provide me with a tracking number, but the only thing I was emailed was another "order placed" email, showing ANOTHER 7-10 days for shipping. April 28, 2022 - I am contacting Complaintsboard.com. Tried to call halo again and no answer.

I purchased these collars on 5/21. I only received 3 of my 4 collars, and I was initially told my 4th one was out of stock because it was a medium. We didn't need the medium anymore so we called for a refund, and we won't get the refund until we mail back the collar we do not even have. Then the GPS on the ones we do have is super inaccurate. The beacons do not work at all and the dogs are getting feedback everywhere in the house instead of only in the range of the beacon. Then when we hand test it outside, the feedback is given extremely late and at inaccurate times. We have continued to join the "dog park" and get told to recalibrate the GPS and compass. We have done this at least 10 times and the company is not offering any additional solutions. They offer the same advice to the numerous people in the "dog park" who have the same problems. Then we find out if we want to return it we will have to pay a fee just because we attempted to use the product. We wanted these collars to work since our living situation is temporary and we'd like to take it with us when we move. We either want the company to take the collars back with no fees and a FULL refund (since they're providing us no real solutions and there is no reason we should get charged for trying to get the product to even work the way it should) or have someone who can actually help figure out why the feedback is so delayed without just telling us to calibrate it. We also would like our refund for the medium collar that never showed up making it impossible to send it back.

I ordered 2 Halo Collars on April 21st 2022. I received both collars intact after a week or two. I followed the set up instructions, made a fence, and put the collars on my dogs. Neither collar worked as advertised. The collars would either beep/buzz my dogs when they were no where near the fence boundary or not buzz/beep them when they left the boundary. Even worse, when my dogs would re-enter the boundary the collars would beep/buzz them. Both dogs also received negative feedback while inside our house. I requested help with these issues on May 8th. I proceeded to do all of the suggested trouble shooting; most of which I had already done on my own. None of the suggestions helped and the collars continued to provide negative feedback erratically. I explained all of this to the help desk/ IT and I requested return instructions and a refund on May 16th. Since then I have received numerous requests for multiple pictures of the collars, an email stating "it would be reviewed with someone" and an email requesting my EXACT return address, which they already have since they have my order number. Now there are only 20 days to return these collars to recieve a refund and it seems as though this company is deliberately attempting to prolong this past that 60 day mark. I was extremely excited to use these collars, but the collars/gps do not work correctly. All the collars have done are traumatize my dogs. After all this run around, I still will not get a full refund due to a "restocking" fee. Come on, who charges a restocking fee for something that does not work correctly and then makes customers jump through hoops to return the items?

On April 28th, 2022 I placed my order for the Halo collar. It finally shipped on May 11th and was received May 16th. I did the initial setup according to the instructions and was ready to begin training but noticed that my cellular data usage had gone through the roof due to the Halo app. I also noticed that the WIFI connection was very poor outside of our house and it makes me worried that the collar will not be as effective as I need it to be to keep my dog safe. We also get very poor cellular service. After much consideration I decided to return the collar. If I am spending $704 I need peace of mind knowing my dog is protected and unfortunately this was not the case for us. I submitted my return form with photos on the morning of June 10th, got an email stating that this will go to the refund team for further review, and have heard nothing since. I have sent three or four additional emails asking for any kind of update. Still no response. I'm an understanding person and know there are current staffing shortages, but after discovering that this is an ongoing problem with the company I knew this had nothing to do with staffing. I submitted my RMA well within the 60 day window, but by the time they get back to me I am sure it will be beyond that. However all emails have been saved and I did document this in one of them. A short delay in the process can be understandable, but not replying to several emails over the course of almost two weeks is not the way a company should conduct business, especially when supplying a very expensive piece of equipment. I expect to receive an RMA immediately, and once collar is received a full refund.

I placed order #XXXXXX for 2 collars on 4/22. I then placed order #XXXXXX on 4/23 for a collar that was shipped directly to my stepdaughter. Upon registering 1 of my 2 collars, I realized I had receive 1 old model and 1 new model. The collar I sent my stepdaughter was also an old model. I reached out to Halo support on 5/29 (the day I opened and registered my second collar) to confirm that it was, in fact, the new model and if I could exchange the 2 older models for new ones. I received an answer that day and was told I could do that, no problem, I just had to submit a return request. When I did the return request, it asks for the order number and since I was trying to return 2 collars from 2 different orders, I submitted 2 return requests. The 1st request #XXXXXX was for my first order, #XXXXXX for a M Ivory collar. The 2nd request #XXXXXX was for the second order for my stepdaughter, #XXXXXX for a S Ivory collar. I received the return authorization for request #XXXXXX for the S collar, which also had that collars serial number. I have sent 6 emails now and called 2 times about #XXXXXX and everyone just talks about request #XXXXXX including telling me that I've received the label and it has shipped. Obviously I know that it shipped, we are the ones that shipped it. When I spoke to both people on the phone they said I would have a return label for #XXXXXX shortly, but that still hasn't happened. I have specifically said I am inquiring about request# XXXXXX, for the M Ivory collar, either directly or by replying to the email thread for that request#. I am extremely close to returning all 3 of these collars because this service is absolutely unacceptable considering I have spent close to $2000 dollars on them and all I wanted was to buy 2 new collars. If I don't have a return label for the M Ivory by the end of the week, I will be returning all 3 collars, not purchasing new ones, and disputing the charges with my credit card.

Halo Collar has been extraordinarily difficult to communicate with and actually request a return. My wife's order (477085- directly from Halo) placed on 4/21/22 for $783.60. We received the collar on 5/6/22 and on 5/8/22 activated the collar and added the collar to a Halo account. Unfortunately, our dog's neck was too small and the collar does not fit. The return process was initiated and after much back and forth, finally was able to create a return ticket. The instructions were to send photos of the collar, being sure to include the entire length of the collar, in addition to have the S/N visible. There were two radio buttons to select uploads. I uploaded two images, one of the full length of the collar and the other of the box with the S/N number. I then replied to the confirmation email with several other images. Now... Jon from Halo is coming back asking for more photos of the front of the collar. Why was this not requested initially, unless to just stall and make the return more difficult? Additionally, unfortunately, I purchased two more large collars for our other dogs as we were very excited about the prospects of more freedom for our animals. That purchase was made on 5/8/22 from Halo website (Order#XXXXXX) for $1441.01 That order did not ship until 5/23/22. I attempted to call on 5/9/22 and 5/10/22 to cancel the order, but of course there was no one to take my call. I had no idea how hard it would be to contact this company. So, after finding the return process, buried deep within their website, I initiated a return request online on 5/11/22. Jon responded, "At this time, we are unable to cancel your order. Based on our new cancelation policy, customers only have until 6:30 PM the day the order is placed to cancel their order." Although, legally, they have covered their bases, it is just plain and simple horrible customer service. The item did not even ship until 15 days after placing of the order and 13 days after the return request.

I needed a dog collar that had a GPS installed to help with my personal dog training experience. When I purchased the Halo Collar by ***, the company was quick to take the order and send out the dog collar within weeks of ordering online. By the time the collar arrived, it was no longer needed due to unforeseen circumstances with the dog and followed the steps per their webpage return process. After filing the return, an email was sent within the week that the request was received. A couple weeks goes by and another email from the management team asks for the serial number located on the dog collar which I happily took photos and sent back to the company as requested. Then, it took the company an additional three weeks to send a return label to get the unused product back to the rightful place to process my refund of $764.67. I sent out the dog collar promptly as soon as the label was provided to me and per the management team, they expressed they would review the collar and inform me when the refund will be provided based on the condition of the dog collar. Again, this collar was never used nor removed from the box and an email was received on December 30 that they are going to offer a partial refund of $722.93 which they are taking away a total of $41.74 which I feel I should not have to pay for an unused item. The company was aware that this product was not used upon receiving the request to return and I am asking for that amount returned back to me because they did not contact me regarding an issue with the dog collar. As recognized, it took a total of 7 weeks to return the item and process the return which marked a nearly a two month progress for this company's customer service to make accommodations for the client (me). After requesting to speak with management by phone 5 times, they refused to contact me and there is no specified phone number or direct email to this company to communicate issues directly which should be illegal.

We purchased a Halo collar in 7, before our puppy was born, because the breeder required proof of purchasing a fence/electronic fence to go on a litter list. We purchased a medium collar to fit the puppy at adult size. We took puppy home in October but as we purchased the collar for her adult size, we were only able to use it on her for 4 weeks as she was too small till recently. This collar is in very good condition; the strap has some bite marks but all accessories are present and there is no damage on the electronic components. We are very disappointed in the collar and Halo's support services in the very short time we've used it. It does not read the boundaries of our yard even after multiple re-calibrations and re-installing the app. I joined a separate Halo Collar troubleshooting *** group to try to solve problems with Halo to no avail. I submitted a request for help from Halo on 12/18 via the app. I also submitted help more requests via the app, via email, by phone, and via the "Dog Park". No one answered my app requests, nor "picked up" when I went to the Dog Park Zoom at different times of day, nor answered my 2 phone messages. I called again on 12/18 and finally spoke with an agent after 9 days of trying to get a response. I asked her if she had a record of me reaching out for support or if I was doing something wrong; she said I had been reaching out correctly and there were support requests submitted, but no one had responded to me. This is unacceptable and false advertising when Halo says to expect a response within 24 hours/one business day. I also described the problems and and how I tried to fix them without help from Halo. The agent said those were all of the things she would have asked me to do. I submitted a refund request on 12/28 but Halo says it's past 60 days so no. I want the maximum refund for this collar. We expect getting the full purchase price minus the $79 fee for restocking. The bad service & collar are false advertisement.