Hanna Andersson
Reviews and Complaints

I bought pijamas for my family, spent more than 300$and after 2 days they sent me an item that I didn't ordered, they took 5$ of my money for shipping and took almost a month to received MY
MONEY BACK of something that was Their mistake :/

I use their burb cloths, they are the softest and most wonderful, if you can be patient. It takes them approximately 14 days to even ship. This is the most terrible, slowest shipping experience I've had. They need to get up to speed with shipping.

Not the most customer-friendly children's shop.

1 -- Customers must pay for return shipping. With higher prices, the challenge of fitting growing children, and Hann's wonky clothing size variations, returns can be prohibitively expensive.
2 -- Even if an item ordered goes on sale within hours of your purchase, Hanna makes no price adjustments. Not typical of most retailers.
3 -- The clothing is cute and comfortable, but don't think I'll be shopping here again.

Order #*** -- couldn't get image to upload due to format, but this is a legit purchase from 08/25/22

All of my experiences with this company have been positive so far. My orders have been correct and shipped quickly. Communication has been good. Most of all, we love the clothes! My granddaughter thinks they are soft and comfortable. We think they are adorable!

I keep getting messages from Hanna Andersson, like all the time, telling me about my purchases and when they're gonna arrive. But here's the thing, I ain't never been to their website, and I ain't never bought nothin' from 'em. I even messaged 'em a bunch of times to let 'em know they got the wrong person (like, duh, the real customer ain't gettin' these messages). But guess what? They just keep on sendin' 'em! Can you believe that? Talk about lousy customer service, man! It's like they don't even care 'bout fixin' their mistakes. So yeah, I ain't too happy with 'em.

So, I recently made an order for some clothes from Hanna Andersson's website. The website said that the clothes had been delivered, but guess what? They never showed up! I was pretty frustrated, so I decided to give their customer service a call.

Let me tell you, it was not a pleasant experience. I was put on hold for a whole hour before someone finally picked up. And guess what they told me? They had no idea where my order was! Can you believe that? I mean, I called them to find out about my order, and they had no clue. They even had the audacity to suggest leaving a message for Hanna Andersson, which is just confusing because that's who I called in the first place!

To make matters worse, the customer service representative I spoke to was incredibly rude. I mean, I understand that they probably deal with a lot of frustrated customers, but that's no excuse for being disrespectful. I had spent hundreds of dollars on my order, and I expected better treatment.

Honestly, I would advise you to save yourself the time and energy and not order from Hanna Andersson. It's just not worth it. Not only did I not receive my order, but the customer service was terrible. So, do yourself a favor and look elsewhere for your clothing needs.

I wish I had done some research before I went ahead and placed an order on Hanna Andersson's website. Boy, was that a mistake! When my package finally arrived, I was shocked to find that half of the items I had ordered were missing. Can you believe it? And to top it off, they had the audacity to charge me the full amount for everything!

Now, let's talk about their customer service, or should I say lack thereof. I tried calling them, but it was like talking to a brick wall. No one picked up the phone, no matter how many times I tried. And as for my emails? Well, they might as well have disappeared into thin air because I never received a single response. It's like they don't even care about their customers!

I have to say, this whole experience has been a major letdown. It seems like I'm not the only one who feels this way either. I've come across so many other people who have had similar issues with Hanna Andersson. It's really disheartening to see so many unhappy and dissatisfied customers out there.

At this point, I've had enough. I've decided to take matters into my own hands and filed a dispute with my credit card company for the missing items that were billed to me. And you know what? I'm not stopping there. I'm also planning to file a complaint with the Better Business Bureau because this kind of behavior is simply unacceptable.

Let me give you a piece of advice: steer clear of Hanna Andersson if you don't want to deal with all this aggravation. Trust me, there are plenty of other places where you can shop without having to worry about missing items and terrible customer service. Save yourself the headache and find a better alternative.

Hanna Andersson clothing, let me tell ya, it may cost ya a pretty penny, but dang, it's worth every cent! I mean, seriously, this stuff never wears out, no matter how much wear and tear it goes through. I've got dresses, skirts, pj's, snow gear, and hats from Hanna Andersson that still look practically brand spankin' new, even after a gazillion washes. Can you believe that?

Now, let me tell ya about their cotton tights. My kid, who's super picky about textures, would only wear these tights without throwin' a fit. I'm tellin' ya, they're like magic or somethin'. And don't even get me started on their leggings. These babies hold up better than anything I've ever seen from any other store. I'm talkin' top-notch quality, my friends.

Oh, and the snow suits! My daughter always raved about how warm and light they were. I mean, who wants to be bundled up like a marshmallow, am I right? Hanna Andersson knows how to make snow gear that keeps you cozy without weighin' you down. It's like they've cracked the code or somethin'.

So, listen up folks, if you've got the dough to spare, I highly recommend splurgin' on Hanna Andersson clothing. And if you've got younger kiddos in the family, pass those clothes down, 'cause trust me, they'll last. This stuff is built to withstand the test of time.

I've been online for nearly 2 hours, trying to order clothes for my 5 kids. I finally found some really good deals after asking my kids if they liked everything and selecting their favorite items. We were all set to place the order, which came to around $450. But when I actually tried to place the order, the website logged me out and the price suddenly went up. I had to start all over again. Frustrated, I called customer service and they assured me that the original price was still valid. However, all 4 of my computers were showing the increased price. The customer service representative did try to help me, but I was still upset, and my kids were too. I would suggest checking for deals that only require ordering a couple of items at a time. I'm really not happy with this sudden price change.

Terrible experience, I gotta say. So, I placed this order on December 1, right? They promised me that it would be delivered within 7-10 business days. Well, guess what? Over a week later, my order hadn't even been shipped! Can you believe that? And when I called them on December 11th, they had the audacity to tell me that it was "too late to cancel" the order. Can you imagine my frustration?

So, I checked the FedEx site, and it said that my order hadn't even been shipped yet. But the representative had the nerve to blame it on FedEx's lack of updated data during this time of year. Seriously? That's their excuse? I couldn't believe what I was hearing.

Feeling fed up, I decided to write an email to Hanna Andersson on December 13th when I realized that they had missed the promised delivery date. Finally, I was able to track my order, and guess what the new estimated delivery date was? December 19th! Can you believe the nerve of these people?

I asked them for an explanation, and also how I could return the order if and when it finally arrived. They had the audacity to guarantee that my return would be free. But then, they dropped another bombshell on me. They said that my order, along with others, had been discovered just sitting in a truck in a FedEx parking lot. And guess who they blamed this time? Yep, you guessed it, FedEx again!

Let me tell you, folks, this whole experience has been a nightmare. I would strongly advise you to never, ever order from Hanna Andersson. Save yourself the headache and frustration. Trust me, it's just not worth it.

I used to love shopping at Hanna Andersson's online store, but I ain't never buying from them again, no way. So, I placed an order for a set of PJs on Jan. 4th, right? And guess what? It's been a whole 10 days and I still ain't got no shipment confirmation. Can you believe that? Two days ago, I emailed their Customer Service department to check on my order, and guess what? They still ain't got back to me. Ain't that just great?

Now, I know in the past it took 'em about a week to ship my orders, which is already a pretty long time, you know? But this time, it's been over 10 days, man. That's just ridiculous. So, I finally managed to get a hold of this lady named Holly through their chat thingy. I told her about my situation and how frustrated I was, you know? And you know what she said? She didn't even apologize, man. She just said it's normal for orders to arrive after 10 days. Can you believe that? I told her, "Hey, it's been over 10 days and I ain't even got no shipment confirmation!" And you know what she said? She said they're just a few days behind 'cause of some holiday clearance thingy. Like, seriously?

So, I asked Holly for a manager contact so I could give 'em some feedback, you know? And you know what she did? She gave me their regular ol' customer service email, which I already have, man. I asked her again for a real manager contact, you know, someone I could actually talk to. And you know what she said? She straight up said they don't provide that. Can you believe the nerve? Holly acted like a robot, man. No understanding, no professionalism, no compassion. This was seriously the worst customer service chat I've ever had, no joke.

Now, let's talk about their clothes. They're pretty pricey, you know? But I used to splurge on 'em 'cause I really liked 'em. Well, guess what? Now I got a real good excuse not to, man. This is actually great 'cause now I can spend more of my limited budget on baby clothes from brands like Boden and Posh Peanuts, where the customer service don't suck. Yeah, you heard me right. Hanna Andersson, you just lost a loyal customer.

I just had the most frustrating experience with Hanna Andersson. I decided to splurge and order a bunch of clothes from their website, spending a whopping $600-$700. To make the payment process easier, I chose to use PayPal. Little did I know, this would lead to a series of headaches.

After placing my order, I received an email from Hanna Andersson asking for information about my bank and credit card. Now, I understand they didn't want my actual account numbers, but come on, if I'm using PayPal, they shouldn't need that info! I refused to give it to them, and the next thing I know, my order gets canceled. Can you believe it? I spent hours carefully selecting my items, and now it's all gone.

When I reached out to customer service, they gave me conflicting explanations. First, they claimed it was a mistake, then they said it was because I didn't respond to their request in time. But that's not true! I emailed them right away to let them know I wouldn't be providing any extra information, and the very next day, my order was canceled out of the blue. It's like they didn't even read my email!

To make matters worse, when I called customer service, they informed me that 11 items from my order were no longer available. And get this, they expected me to place the entire order again online if I still wanted to use PayPal. Seriously? Why should I have to go through all that trouble because of their mistake? They did mention that if I used a credit card instead, they could recreate the order over the phone, but that's not what I wanted.

During the call, they also mentioned a 20% discount that I could use to cover my shipping costs. They promised to send me an email with the code, but guess what? I never received it. And to top it all off, the conversation ended abruptly without any closing words or pleasantries. It's like they couldn't wait to get rid of me!

Oh, and let's not forget about the promise to have a manager call me back within 24 hours to discuss the sudden cancellation of my order. I highly doubt that will happen. Their customer service is just terrible.

After this experience, I don't think I'll be shopping at Hanna Andersson anytime soon. The lack of communication, the cancellation of my order, and the overall poor customer service have left a sour taste in my mouth. I expected better from a reputable brand like Hanna Andersson.

I used to love shopping at their online store but I am never buying from them again. I placed an order for a set of PJs on Jan. 4th and 10 days later still did not receive a shipment confirmation. Two days ago I emailed their Customer Service department to check on the status of my order, and as of today still did not hear anything back. I know in the past it has taken them a week to ship my orders, which granted is still a pretty long time. But this was the fist time it was taking this long, over 10 days.

I finally got a hold of someone named Holly via chat, and explained the situation and my frustration. She was totally unapologetic, and said it's normal for orders to arrive after 10 days. I reiterated that it was over 10 days later, I I hadn't even received a shipment confirmation. And also that Customer Service had never gotten back to me. She told me that they're just a few days behind due to holiday clearance order fulfillments. I asked for a manager contact to whom I could send feedback, and she provided their standard customer service email, which I already have. I asked for an actual manager contact and she declined, flatly stating that they don't provide that. Holly had all the understanding, professionalism and compassion of a robot. I think this was actually the worst customer service chat experience I've ever had.

Their clothes are on the pricey side, but I've splurged on them in the past because I really liked them. Well, now I have a really good excuse not to. This is actually great because now I can spend more of my limited budget on baby clothes from brands like Boden and Posh Peanuts, where the customer service doesn't suck.

I ordered $600-$700 worth of clothing from them and paid with PayPal. They sent me an email asking information about my bank and credit card (not the actual account numbers) but using PayPal there is no way they would know what it was linked to. I would not give it to them and next thing I know, my order was canceled! I spent hours doing this order! I am so disappointed. They flip-flopped that it was a mistake and that it was because I did not respond to their request about bank information in time which is not true because after I emailed them I would not be giving them extra information, it was the next day they canceled my order out of the blue. I called customer service and they told me 11 items of my order are now no longer available and I, not them, would have to do the order all over again online if I wanted to use PayPal. They said they wouldn't be able to do my order over the phone (the remaining items left that were still available) if I was going to use PayPal but if I were to do a credit card, they would be able to re-create my order (whatever was left of it) over the phone. I was also told I could get a 20% discount that I could use to pay for my shipping because it would be the same as the shipping. They said I could get an email with the code which I never received. They ended the conversation abruptly after the customer service agent said there was nothing else she could do and that she would have to release the phone call and I said fine; suddenly, the conversation ended abruptly and there was a recording about how they were doing. There were no closing words like thank you for doing business with us or have a wonderful day or is there anything else I can do for you. Also, to talk with a manager about the problem of my order being canceled out of the blue, I was told that they would call me back within 24 hours. This is terrible customer service. I don't think I will be buying from this store in the foreseeable future.

The customer service at Hanna Andersson is absolutely terrible! I've been trying to return a few items for a whole month now, and it's been a complete nightmare. They claim to have sent me a return label not once, but twice (or so they say...), but I haven't received it at all! It's so frustrating! (((((

I gotta tell ya, I had a real bad experience with Hanna Andersson. I tried to get a refund for a gift I returned, but guess what? They didn't give it to me! Can you believe that? They claimed they sent out a card for an exchange, but I never got it. I'm tellin' ya, I'm so frustrated right now. This company is a real letdown, and I wouldn't recommend 'em to anyone.

So, I was browsing the Hanna Andersson website and saw some items on sale. I thought, "Hey, great deal!" But guess what? After I placed my order, they ended up charging me the full price! Can you believe it? I was not happy at all.

Naturally, I reached out to their customer service to sort things out. And let me tell you, it was not a pleasant experience. The representative I spoke to had the audacity to argue with me, claiming that the price displayed on the website wasn't actually what I had to pay. Can you imagine? Talk about false advertising!

I felt like I was dealing with a bunch of con men. It's just not right to lure customers in with discounted prices and then hit them with the full amount later. It's misleading and downright unfair. I was so disappointed in Hanna Andersson.

Honestly, I think it's best to boycott this company altogether. They clearly don't value their customers or their trust. I wouldn't want anyone else to go through the same frustrating experience I had. Save yourself the trouble and find a more honest and trustworthy retailer.

Horrible service! I ordered from Hanna Andersson almost a month ago, and they promised to deliver my items in just two weeks. But guess what? I'm still waiting! Can you believe it? I've sent them three emails, and guess what? No response! Can you imagine the frustration? So, my advice to you is to take your business elsewhere. Don't waste your time and energy on Hanna Andersson, or else you'll end up feeling disappointed like me.

So, I recently made a purchase on Hanna Andersson's website. I was looking to buy some pajamas for my whole family, and boy did I end up spending a lot of money! I shelled out over 300 bucks for this order. But guess what? After waiting for two whole days, they sent me an item that I didn't even order! Can you believe that? And to top it off, they had the audacity to charge me 5 dollars for shipping. Like, seriously? It's their mistake, and yet they're making me pay for it.

To make matters worse, it took them nearly a month to refund my hard-earned money. I mean, come on! It was their fault in the first place, and now I have to wait around for ages just to get my own money back. It's frustrating, to say the least. I expected better from a company like Hanna Andersson.

Overall, I'm pretty disappointed with my experience. Spending so much money and then having to deal with their mistakes and delays is just not cool. I hope they can improve their customer service and avoid making such errors in the future. It's important for companies to take responsibility for their actions and make things right for their customers.

I gotta tell ya, I'm a big fan of Hanna Andersson's burp cloths. They're seriously the softest and most wonderful things ever. But lemme warn ya, if you're in a hurry, you better buckle up and get ready to wait. It takes 'em like a solid 14 days just to ship your order. And let me tell ya, that's not exactly what I'd call speedy delivery.

Now, don't get me wrong, I love their products. The quality is top-notch and the burp cloths are worth the wait. But come on, Hanna Andersson, it's 2021! We live in a world where we can get stuff delivered to our doorstep in, like, two days. So why does it take 'em so dang long to ship?

I mean, I get it, they probably have a lot of orders to process and all that jazz. But seriously, they need to step up their shipping game. It's a real bummer when you're eagerly waiting for your package and it feels like it's taking forever to arrive. Patience may be a virtue, but it's not exactly my strong suit, ya know?

So, Hanna Andersson, if you're listening, please, for the love of all things soft and wonderful, speed up your shipping process. Your products are amazing, but the wait time is a real downer. I'm sure I'm not the only one who feels this way. Let's make the world a better place, one speedy shipment at a time.

So, I had this issue with Hanna Andersson, you know, the online store. I placed an order and guess what? They charged me twice! Can you believe it? I mean, come on, that's just not cool. And to make matters worse, when I tried to get in touch with their customer service, it was like trying to find a needle in a haystack.

I thought, hey, maybe the website chat can help me out. So, I clicked on it and it said I would be connected to an agent in 13 minutes. Alright, I can wait, no problem. But guess what? 20 minutes went by and that darn timer still said 13 minutes! Seriously, what's up with that? It's like they don't want you to reach a real person.

I mean, I get it, customer service can be busy and all, but this was just ridiculous. I just wanted to talk to someone and sort out this double charge mess. Is that too much to ask? Apparently, for Hanna Andersson, it is.

Overall, I'm pretty disappointed with my experience. It's frustrating when you can't get the help you need, especially when you've been charged twice for something. I hope they improve their customer service because this kind of thing just isn't acceptable.