Carter's
Reviews and Complaints

We have a few items from Carters and they are nice for the most part. I would say they focus on style more than quality, but this stuff doesn't exactly last a lifetime anyway.
Retail/web store is quite expensive, but the outlet is more affordable and a second-hand children's store in your area is likely the best way to seek out Carter's items on a budget.

Carters is my go to website for my two baby's clothing! Their prices are reasonable and their clothes never disappoint! I love how they aren't so overly priced and they always have some kind of sale going on! My orders always get shipped so fast and arrive on time! Everything comes packaged so neatly and I've received over 100$ of rewards from them just from shopping and earning points! I love Carters I will be a long time shopper!

Je suis une personne tr?s exigeante, mais ce site m'a beaucoup plut. Je suis vraiment satisfaite des produits de que j'ai achet?. Merci beucoup!
Mon b?b? aussi vous dit merci, ses petites affaires et surtout les petits vetements sont super. Ils sont tr?s confortables et mets mon petit bout tr?s ? l'aise. Je vais de suite recommander ce site ? tous mes ami(e)s pour qu'ils ai aussi la chance d'?tre satisfait lors d'une commande en ligne.
Encore une fois merciiii

Carter's great store, wonderful support. You can also recover some of your money spent for the purchase Carter's cash back 7% and also you will get 5$ to your account. To do this, follow the link and register online Extrabux. Extrabux makes it easy to earn cash back and find coupons at the stores you love. After you create a free account, simply click to a store from extrabux and make a purchase. In 1-7 days, your cash back will be added to your Extrabux account. Go to link bit.ly/1wGq3vU

I had put in my order already for my baby boy and needed to change the size of clothing and shoes one size up. When I had called customer service, the lady who helped me was very sweet! She had cancelled my whole order by accident, but bumped me up to over night shipping and added a 30% off my order for the inconvenience. PLUS she gave me a coupon code me 30% off my next order and also over night shipping. This was the first time I had to deal with customer service and the person who helped me was nothing but the best and made sure she got everything taken care of plus more!

I first started buying clothes for my step son at cheaper stores, knowing that Carters and OshKosh are higher end. However, I quickly realized that the clothes I was buying were cheaper for a reason... material that falls apart and is uncomfortable for my child. I created an account with Carters/Osh Kosh, and they now send me e-mails with deals they have going on. Sometimes you can get INCREDIBLE deals. The quality of clothes is fantastic (having a boy, he puts his clothes to the test daily), and if you use the coupons they send you via e-mail, you can get great savings! In comparison to stores like Crazy8 and The Children's Place, Carters is the egg mcmuffin of kids' stores!

I'm shocked by the number of negative reviews for Carter's Online... I've had a totally opposite experience with this company.

I have nine - yes 9 - grandchildren and often send baby gifts. My "go to" gift for a new baby is a year of outfits - one in each age size - for the newbie. The items usually ship within a few days and I've only once had a delivery issue.

I recently ordered for a new baby and FedEx sent a delivery notice but the recipient had not received the gift. THIS IS A FEDEX ISSUE, NOT A CARTERS ISSUE. I called customer service at Carters, they sent out replacement items with expedited shipping the same day at no cost. Carters went above and beyond to resolve this issue! This is a great company with quality products at very reasonable prices.

I'll certainly continue to order from and be a Carters fan!

Is there an option of giving 0 stars? Horrible experience! Made an order for 4 things, the next day I got an email saying one of the items, a toddler's bathing suit, was out of stock... instead of refunding me my $15 for it they sent me a $15 e-gift card and a coupon code for free shipping and 20% off. I go to order a different pattern bathing suit the same day for the same price and figure I'll use the code they gave me. When I typed in the code It says it is expired. I call them and ask if I can get a code that works they say no, then I ask if they can just send me a different bathing suit and they say no. I ask what I am supposed to do and the guy tells me to just order the bathing suit and he will adjust the price and refund me the shipping. I order the suit and pay the $8.96 shipping. He refunds me the shipping as ANOTHER GIFT CARD. Felt extremely fraudulent. Basically like I paid for shipping because I have to still use the money at their store whereas if I would have used the coupon code they sent me and it would have worked I wouldn't have had to deal with this crap. I had to call them probably 5 different times and explain the entire story to someone new every time. Finally I talk to a "supervisor" and she tells me she will cancel the order and refund my shipping to me. I wait over a week and NOTHING HAPPENS. I call back again twice and they tell me to keep waiting. STILL HAVE NOT RECIEVED MY REFUND and don't think I ever will. Absolute scam company. No one can help you or do anything for you. They scammed me out of my $9, which is not a lot of money but it's the principal of it and that they essentially tricked me. I was led to believe the shipping would be refunded and was not once told it would be refunded as another e-gift card, otherwise I wouldn't have made the order. Do not ever expect a refund from them. I will NEVER buy from them again. Horrible company.

.. And that is no exaggeration.
I ordered a coat for my grandson. The order was canceled, due to the item being sold out. At least that's what they said, even though the item showed available on their website. I chose another coat and attempted to use the 20% discount code they gave me in the email, but the code didn't work. I called customer service and got someone who clearly didn't speak or understand English well. I am not and I have never been one of those people who gets angry about someone with a foreign accent. As long as they can understand what I'm saying and communicate well, I don't care. However, that was not the case and my nightmare began.
This all started at 9 AM. I made nine calls between 9 AM and 1 AM and still didn't have an order placed with a discount applied and expedited shipping, which I was willing to pay for. My orders kept getting canceled due to "problems with my billing address". I was shipping the items to my grandson in Tulsa and my billing address is in Florida. For some reason, this was an impossible concept. I'm sure it happens every day, but they could not comprehend that I had a separate billing address than the ship to. Remember, I tried to place this order myself online, but could not because I could not get the discount code applied. And to add insult to injury, my orders kept getting canceled because the non-English speakers could not enter my address correctly. Every time I hung up thinking the problem was solved in my order was placed, I would get an email telling me that the order had been canceled, due to inconsistencies with my billing address. I literally had my order placed and canceled six times.
Exasperated, at 1 AM I finally decided to send an email. I explained my problem in great detail, only to get a very condescending message back saying that they had added the items back to my cart and I could place the order, as long as I was careful to be sure I input my address correctly. Once again, they had not applied my discount. I wrote back explaining how incredibly frustrated I was and saying that I would gladly replace the order once they applied my discount, which was the problem from the beginning, if only they had cared to read the history. I added that any issues with my address being input correctly was on their end. Over and over and over and over again. To my complete shock and amazement, I got an email telling me that I could not order online, but I was welcome to visit a store.
I'm an intelligent woman. I'm a business owner. And I even managed a call center for Spiegel catalog for four years. I'm an excellent communicator and I did everything humanly possible to get this problem solved. In 58 years of life, I have never encountered such a frustrating, insulting, and impossible customer service experience.
I now have a call in for a callback from a supervisor, because as usual, none were available. As I write this to you today I am more than 16 hours in and my problem is still not solved.

Lawsuit Notice - Case Number: [protected]
I am writing to inform you that I am filing a lawsuit against Carters concerning an issue with an order I was placing on 07/29/2023 . The details of the case are as follows:
1. Carters Order Actual Amount: $278.04
2. Carters Order Amount on Checkout Page: $414.70
3. Total Cart Items: 18
4. Case Number: [protected]
5. Agent Name: Jossie & Miguel M

The issue at hand is Carters charging an incorrect amount during the checkout process for my order. The checkout page displayed a total amount of $414.70, significantly higher than the actual order total of $278.04. This discrepancy amounts to an overcharge of $136.66, representing a 49.16% increase over the true amount.

I believe Carters' conduct is deceptive and unfair to consumers. By charging an inflated amount on the checkout page, they are taking advantage of unsuspecting customers, including myself, and essentially overcharging for their products, in violation of consumer protection laws.

Upon discovering the overcharge, I contacted Carters' customer service. They acknowledged the error and recalculated the total to $278.04. However, I am concerned about the potential harm and financial loss I could have suffered had I not verified the charges. Carters' pricing practices could have resulted in a 40% excess charge on my order if I had not been vigilant.

As a result, I have incurred unnecessary stress and inconvenience in resolving this matter. I believe Carters should be held accountable for their deceptive business practices and I am seeking corrective measures to prevent similar incidents in the future.

I demand that Carters rectify their checkout system to prevent overcharging. I trust that corrective measures will be implemented to ensure a fair and transparent pricing process for all customers.
If this matter is not satisfactorily resolved within 30 days from the date of this notice, I am prepared to take legal action to protect my consumer rights.

This is a formal notice of my intent to pursue legal action against Carters. I hope we can resolve this matter amicably and avoid the need for litigation. However, should it become necessary, I am fully prepared to take this case to court.
I request your prompt attention to this matter and a timely resolution. Please feel free to contact me at cool.[protected]@gmail.com to discuss this further.

Sincerely,

Kapil Garg

Good day, I write you because Carters is fake Site. On my first order I charged from my card full price 121,45$ for my kids clothes! But they are not sent me correct items. 1. There site not working, site shown that my order is shipped, but my package delivered!
2. my package was not damaged and I open it myself, into the package not my items!
3. They must refund me my amount 121.45$
My order number is CAR92311990
Please help solved this issue!

I went into the store in Mishawaka to return an outfit for my son on the 27th and the employee that was helping me was extremely rude. Her name was Nicole. She had just came back from her break and smelled strongly of marijuana and looked like she was very high. She acted as if I was an annoyance because I was interrupting her text conversation she was having on her phone. I asked for a refund because I couldn’t find the size I needed and she was extremely rude about it and suggested I look again for the right size. I ended up just taking the outfit and leaving. I didn’t want to deal with her belittling me because she was high. I will never shop at this store again.

I closed my account with Carters last September 22 and in Dec 22 found out that I still have balance needs to be paid, I called their customer service and the lady who talked to me said she will waive the balance and I have to pay only 6$, when I logged in to pay I found out they need 14$, I called again the man who talked to me asked me to pay the 6$ on the phone, I did that and received a letter by mail as a confirmation for this process.

Today Jan 9, I received an email that said I have a balance of 45$ that needs to be paid, I called them again and the lady who talked to me asked me to pay the whole amount as it's late fees accumulated since I asked to close my account in Sep 22.

I don't know what should I do now, all of that happened when I did a purchase that should cost me 34$ only now I'm paying more than 100$ just for stupid late fees.

I don't recommend carters credit card at all specially with their worst customer service ever.

We have had 2 very upsetting experiences at Carters located in Laredo tx outlet store. My son has autism and is right now going through an obsession with alarm systems. He loves the way they sound when the door opens and closes. He has an iPad and loves to take videos of the sound. He also likes to open the doors for anyone entering/exiting the store. This is at every store we have gone to. This is autism. And I understand this may be confusing to some people, but unfortunately we had a very upsetting experience of an employee making fun of my son and laughing with another employee. I was caught completely off guard and at the time did not exchange words with these employees. But I did later call the store and spoke with the manager, Alexa, and she was very sweet and kind and apologized and assured me that Carters is a safe environment for our family. She remembered us from our last visit when we had the same experience with 2 employees.(not sure if they were the same 2 employees from the first time) I’m just very upset considering this is a childrens store and they should cater to all types of children and be more considerate especially those with special needs. These employees either need to be fired or go through some type of hospitality training.

I have been trying to reach Comenity - Carter's Credit Card for over two weeks. I get the message regarding technical difficulties try again at a later date. How is there technical difficulties and no person to help you for this long of a period of time? They claim all problems will be resolved when they are up and running. This is the worse company (Comenity) I have ever dealt with.

I placed my order last April 10, 2022 and you have placed my funds amounting to PHP8045 on preauthorization hold and charged me again for the same amount April 23, 2022. I've reached out to your chat support since April and was advised my funds will be released and to reach out to them again if I still haven't received my funds back. I reached out again and again, but no one seemed to be able to help me. I've reached out to my bank as well and was advised to reach back out to you. This would seem like I paid double for a single order.

My name is Vildan Ozkan and my registered email is [protected]@gmail.com

I want to close my carters account. You charged me 27 dollars late fee for just one month delay and this is dishonest and nothing but stealing.

It was my first time using carters credit card and I was going through a super busy perıod of my life moving from one country to another. I could not even ffigure out how your credit card and the payment system works and until I had an opportunity to make the payment you charged me am extra 27 dollars, which is too much and quite harsh and I do not find this policy reliable.

I am going to post the incident to the public complaints board for people to see.

I will never shop carters any more and please close or cancel my carters credit card as soon as the payment is processed. Never send me any emails and delete all of my bank account information.

Take action as soon as possible, I do not want to be affiliated with your firm in any way.

If it looks like a scam, acts like a scam... buyer beware!

After reading another complaint on this website, I'm wondering now if this is just a big scam since I'm not the only one it's happened to... I would not have expected this from Carter's/Oshkosh, but why do they keep charging my credit card? How can it be a credit card problem when my credit card assures me that they've accepted the charges? (No fraud issue for them.)

The only reason I tried to resolve this AGAIN w/Carter's is that I told my 3 yr old that I would get the fire truck pj's for his birthday, and now they are not in stock in his size. I've ordered these jammies twice already!

I spent over 25 mins on the phone w/customer service today. I'm sure I spent an hour yesterday between customer service and reordering... All to be told today that the supervisors are busy... They'll call me back.

The woman today on the customer service line was nice, but the first man I talked to gave me a good 'ole fashion lecture about how credit cards work... It is also discouraging to call customer service and speak to agents (3 out of the 4 now) who I cannot understand because English is not there first language.

I attempted to make a purchase on March via Carter's online website. Unfortunately, the order was declined. After speaking with one of their representatives, I was to told to check with my bank and call back to escalate the issue. I checked with my bank, who assured me, there was no issue with my card. When I called Carter's, I spoke with a representative person, who responded, that my file and email was under review, and that there was nothing that he could do for me.

Considering this was my first purchase with this company, this was one of the worst experiences I have ever had with an online store. In addition, told me to waiting the store to open due of Covid, and to go to the store with a baby. I filled a complaint and now in September, I still have not seen a resolution. I tried again to buy online and again I was not allowed. Again, I am losing a coupon discount and good prices in the store. This has become an extreme waste of my time. If their aim was to discourage customers from making purchases. They have employed an extremely successful tactic.

Good afternoon,

I just want to complaint about the fact that my account is chargeback and I can't make any order online because they will be cancelled. This happens because I made 15 orders in one day and for Carter's that's was suspicious. I had my account from years ago and I have never have any problem. I called and explained to a girl that I made that orders because there was 30 bucks discounts and she explained to me that I could just make one order because it was yo to 500 dollars per order. I didn't get it so I placed a bunch of order. Okay the things is she said she will escalate de problema since she was reviewing my account before that and she said I didn't do anything wrong or used my account in a bad way.
She said she will put the notes under this order

Order #: car55233735

And I will get an email from the department about the situation. She is 24-48 hours to get and answer. And I didn't get any email yet. I called on Tuesday and today is Sunday and still anything on my email.
Please, I need to get my account back. I have 2 boys and I'm pregnant as well. I buy a lot of items that day because I make events and I have a baby shower. I need to buy articles for the events. Please. I need an answer from Carter's. I was the person who made the orders. I called and I said it was me and they said I can't make order like why? Because I made 15 orders? That's not fair at all.
I was just buying.

Placed order on [protected]. I tried 13 times to call Carter's to recieve a price adjustment on items that went on additional clerance the next day. Each time I have been on hold for over an hour and not been able to speak to a representative or NEVER recieved a call back when using that option. Now it is past the 14 days to be able to receive a price ajustment and all I have is a 25% off my next purchase from Carter's that I have to use by 12-31-2019?

Here is is 12-18-2019 and my order STILL is not here!

I ordered some clothes for my son online using paypal. When I went to store in the Block of Orange California, they refused my returns. They said that I paid with Discover card Without that card I could not return. I clearly showed them my paypal account never have Discover card added to paypal but they kept telling me they don't know I must show them the right Discover card. Even the receipt show I pay with paypal. I called customer service number but nonone answering the their phone

I placed a order on Dec 2nd 2019. As soon as i put my credit card info in the website kicked it back to me saying there was an error with my credit card. I thought that was weird so i tried it a few more times and every single time it kicked it back saying there was an error. I did it a total of four times. After that i started to get worried about my card so i called my bank. I then realized ALL FOUR ORDERS WENT THROUGH! It had placed all the orders totaling over 200$$ So i called Carters right away. I was on hold for 1 hour and 45 mins. When i finally got through the lady stated she could cancel the orders for me but it would take 3-5 business days to recover my money. You are telling me i do not have access to my OWN MONEY FOR A WHOLE WEEK? Because you messed up? She stated there was nothing she could do, that they didn't take the money out of the account but i couldn't touch it!That i could try calling my bank to see if they could do anything. I have three children and i need my money. Carters has put such a burden on me and for them to say oh were sorry we took all your money for the week have a good time trying to figure that out is repulsive. I WILL NEVER AGAIN SHOP AT CARTERS! I WILL ALSO TELL MY FRIENDS AND FAMILY TO NOT SHOP THERE AS WELL!