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HappySmileUK

HappySmileUK review: Stay away from these crooks 24

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Author of the review
5:16 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Happy Smile UK and Polanight.co.uk are businesses claiming to be distributors of SDI Pola whitening products .

I am the founder and managing director of SDI Ltd which is the manufacturer of all Pola products- please refe to www.sdi.com.au

Happy Smiles/Polanight.co obtain our products via dubious means. Pola products are manufactured in very strictly controlled enviroments, low temperatures and are transported to our legal distributors in temperature controlled conditions- hydrogen peroxide ( carbamide peroxide) is susceptable to warm temperature. Therefore I fear that what Happy Smiles/Polanight.co are offering an unsuspecting public is inferior, poorly controlled, out of date and ineffective product. This will result in a poor whitening effect at least and serious oral damage at the worst.

DO NOT purchase Pola products from Happy Smiles/Polanight.co- it may be cheaper but it WILL be be faulty and maybe dangerous. The only way to purchase these materials is to visit your dentist who will prescribe the correct product and will guarantee that it works-

And a message for Happy Smiles/Polanight.co. Cease and Desist this illegal trade or face the full legal consequenses from SDI and the UK Authorities who monitor such business- continue and our legal team is coming to get you!

24 comments
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Ccrsn
AT
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Feb 20, 2014 3:01 pm EST

When compare original vivastyle product by ivcodent with product the same name by happysmileuk at the first sight is big difference between them, original product filler has many marks by producer, even the box is complete difference, taste of gel is much bitter then original. It's was big mistake to buy vivastyle by happysmileuk

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Gemma4546
kent, GB
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Oct 22, 2014 11:57 am EDT

I have used Happy Smile dental gels and the products are very high quality quality. Happy Smile has supplied me tooth whitening products for over 7 years and I have always had a whiter smile. The quality of Happy Smile dentist gel is much better than other dental brands and I have seen so many good reviews.

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HELENTEETHLADY
NORTH DAKOTA, US
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Oct 23, 2014 1:41 am EDT

I ordered polanight from happy smile uk and this product from sdi is horrible as it gave me terrible sensitivity so i called them and then they sent me a product called sdi polasoothe to stop the pain. The pain from using this horrible polanight product caused me to be off work for 3 weeks and i had lost wages. I wrote a letter of complaint to happy smile uk and they sent me the happy smile own brand and it was very gentle and i had no sensitivity issues at all. I just want to warn others that if you buy from happy smile uk please ensure you purchase the own brand called happy smile as i had fantastic whitening results and no pain. I told my dentist and he said sdi polanight is known for sensitivity and that is why most dentists now only order happy smile own brand for patients.

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alan peters
Kansas City, US
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Oct 27, 2014 4:36 am EDT

I have recently purchased this polanight gel from this website and polanight made my teeth very sensitive. I contacted happy smile and they changed polanight for happy smile carbamide peroxide and happy smile teeth whitening gel was far more effective not only did whitening my teeth better but i had no sensitivity. Happy smile 22% carbamide peroxide was very gentle to my teeth and gums and a much better quality product. I would never use polanight products again but I would use Happy Smile dental gel as it was very good. My advice is do not buy polanight but use the happy smile brand of gel instead as you will have better teeth whitening results.

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patrick789
Kansas City, US
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Oct 27, 2014 7:47 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

i have used polanight. co uk for many years to purchase my teeth whitening gels. The only crooks are the dentist charging me £20 per tube of gel. I shop with polanight co uk and the service has been outstanding. I will be telling others too to save money. Why should the dentist be ripping me off ? Dentists are crooks for trying to take all my wages. I had to take out a loan to buy this polanight from my dentist and found that happy smile uk was selling for a fraction of the price of my dentist and they even gave me some extra free gels. I have also done reviews on happy smile uk and it seems they give money to uk charity and I do not see SDI giving any money to charity ? Before posting bad reviews on a company you might want to get your facts right. Happy Smiles are wonderful.

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jamie sutton
sussex, GB
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Dec 13, 2014 5:13 pm EST

I go to happysmileuk.com for all my teeth whitening gels as i am not paying high prices from the dentist. If anyone wants to save money then order from the happysmileuk website like i did and you will not pay these crazy dentist prices. The service from happy smiles was great and the products they sell are first class. I have seen so many articles online that the public is very annoyed at paying rip off dentist prices. Happy smiles offer a great service and they have all the dentist brands in stock. The only scam artist is the dentist who charged me over 5oo pounds and it took me two months to save this money. I only have one issue i just wished i had found the happysmiles website years ago.

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ccC575
GB
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Aug 10, 2015 7:45 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Happy smile/ pola night online take your moms but you will never receive your order! The do not reply to emails or the so called ticket system they operate. The phone numbers advertised on the website does not take incoming calls.

Total fraudsters

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janiceuk
GB
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Sep 30, 2015 6:51 am EDT

I have been using this website for years and the service is outstanding. They offer speedy delivery and the quality of the dental systems are amazing. I have been using the Happysmile 35% ultra-high strength and the difference in my tooth colour is incredible. No way am I paying rip off dentist prices when happysmiles do it for a fraction of the price. 10 out of 10 for this company. I have told all my family and friends to use this company. Delivery was very fast and they had very friendly customer services.

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kdolankentuk
GB
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Apr 03, 2016 11:01 am EDT

Happy smiles are the best uk company around! we have been using them for years. All the dental products they supply are all clinically teseted and are dentist approved. They have scientific dental study links on their website. The only rip offs are the dentists who stick together and make the public pay high prices. The public are very aware of the dentist charges and the industry who supports such extortionate high dental charges. Any one reading this then go shop at happysmile uk as they are very professional and will even send you a free sample to try at home...This is also the only brand in the uk that supplies dental whitening products that are 100% free from any sensitivity unlike other patient brands! the only people who complain about happy smiles are the people who can not stand the competition...Happy smiles have been around for donkey years. We were shopping with them online back in 2003 and they were the best company back then...It is a fact that most dentists shop at happy smiles and then sell off their products at inflated prices...Do not fall for all the uk propaganda that you must see a dentist as it is just away for the dentists to take all your hard earned money off you. Our family has saved a fortune shopping at happy smiles...The staff at happy smiles are very friendly and will always ensure you have an amazing smile...They will even send you free trays if you ask them and the great thing about this company is that they give you a try before you buy option for 100% satisfaction...Try them yourself and make up your own mind! thank you happy smiles we tell everyone about your dental services as it is first class! by Kathy Dolan in Kent UK

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janicestevens
US
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May 17, 2016 8:32 pm EDT

I order in 2016 and the products were excellent.

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janicestevens
US
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May 17, 2016 8:35 pm EDT

These products sent me were excellent. The price was amazing and I got free delivery. All my friends use this company. I have read lots of good reviews and they are so popular on twitter.com.

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MF.
US
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Jun 03, 2016 1:49 am EDT

My presale enquiries were answered very promptly so I bought the 35% Ultra High Strength x 10 syringes. There was an inconsistency in the instructions. Website states 10 mins for 10 days whereas the instructions that came with the products state otherwise. I asked for clarification with "sales" and was asked to submit a "ticket". I submitted 2 tickets but did not get any response. YOU HAVE BEEN WARNED about the non-existent customer service.

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craigthomas3456
GB
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Oct 27, 2016 4:07 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

OMG...jeeeeeeeeezzzzzzzzzzz has anyone else used this happy smiles 35% gel... ? This stuff is brilliant. my teeth are very white and I am highly impressed with this product. I too have tried that polanight but had to stop using as the pain was really hurting me. This 35% gel from happy smile had no problems and only used it for 2o mins before I go to work. Used it for 7 days now and do not need to use it anymore...so I stopped. Service was very good. I can not fault them and the price was good. Delivery was around 5 days but I am sure that other dentists could not supply anything as good a this product..I have seen them on social media and they are in with all the famous people as I have seen them chatting to them...very good company and the product gave me really white teeth...to be honest I would go start with the 22% as I do not want to have too much attention as my smile does look very good indeed. 100% spot on product and well worth tryiing but just remember the 35% is very potent but veyr gentle as I had no problems but very potent as it make you smile very very white

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jennifer432133
US
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Oct 30, 2016 11:42 am EDT

I ordered Polanight 3 days ago and it arrived today. Very happy with happy smiles and will be ordering again. The prices are very fair and was much cheaper than my dentist. Would use again! Cheers.

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Nickpemberton3345
US
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Nov 06, 2016 3:51 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I have used this company last week and the happy smiles brand was fantastic. My teeth went very white and I had no pain. I used Polanight from my dentist and had paid £275 but have since had a refund. The happy smiles gels was very easy to use and quality was excellent. I have seen far better reviews on social media about happy smiles own brand. I went on Twitter and was amazed at how many famous people use happy smiles. I love this dental company and the prices are very affordable too. The website could do with been better but the products are brilliant. The company seems to have very good reviews on twitter and seem very popular. This polanight is very rubbish and very unpopular too. I will be using happy smiles. Very good company and also gave me free delivery. If you have not seen happy smile uk on Twitter then go visit them as they are good. The man from SDI must be upset as the happy smile brand seems to be so popular.

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stuarthall28633335
US
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Nov 08, 2016 3:39 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Very pleased with the services from this dental company. I have seen them on social media and was very impressed. Good products and delivered on time. The product I used myself was the happy smiles 35% gels and my teeth went very white. Hope that helps anyone reading. Prices were also very affordable and I had no sensitivity either. Delivery was 4 days. Good packaging. I have not tried the polanight gels as they were more expensive on the site but after a little research it seemed that SDI Pola brand only have a few dentists following them but happy smiles had thousands so IMO I would go for the happy smiles brand .Cost me under £20. Job done!

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victorianorton2212424
US
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Nov 10, 2016 2:26 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

We are a dental surgery in Kent and dentists have changed to happy smiles as they are very popular. The SDI company has a very bad reputation in the dental industry. Our head dentist told our PM to get happy smiles for patients as they are so popular online. I have tried happy smile brand and it works far better than the sdi polanight rubbish. We also follow happy smiles on twitter and they are very popular with all the big celebrities. Yes the site at happy smiles is abit rubbish but the products are the best our dentists have ever supplied to our patients. If you are also a dental surgery then do like we have done and supply happy smiles as we have seen a major increase in new patients at our dental surgery who want to use this dental whitening gel. Our head dentist is very pleased with this brand and no longer wants to supply any sdi products as the director from sdi seems so unprofessional. Our dental surgery loves happy smiles and this the only brand we can trust as no patient has ever had any sensitiivty. We have had letters daily come from patients telling us how they are so happy.

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AbiSmith90
GB
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Jan 05, 2017 4:05 am EST

They spoke to me disgustingly on Twitter when I requested a refund, awful vile and scamming company.

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mavispeacock4898
US
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Jan 07, 2017 3:32 am EST
Replying to comment of AbiSmith90

This person is a troll and she does fake photshop images...she is all over facebook as she is trolloing mothers who have lost babies when they have just died...she is called amber and very sick person

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mavispeacock4898
US
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Jan 07, 2017 3:35 am EST

ABI SMITH is a troll I have her home address if anyone else has had problems?

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mavispeacock4898
US
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Jan 07, 2017 3:46 am EST

Thi is is the troll on facebook that caused susan so much trouble when her baby died
Amber smith
2 wolsey way
Syston
Le7 1np
Happysmile was support childrens cancer charities see link http://www.Treeofhope.Org.Uk/thank-you-happysmileuk/ this is that abi person been a troll to mothers who lost a baby

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maggiewills78
US
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Jan 09, 2017 11:55 pm EST

I love this dental company. Happy Smiles sells same products as the dentist and they are all safe and tested. Prices are brilliant. They are so helpful and such a very good company. Thank you and I will be using you guys again.

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maggiewills78
US
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Jan 09, 2017 11:58 pm EST

Good company. The products are good and customer service is exxellent.

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kellyjeps7873
US
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Jan 16, 2017 4:56 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Used the dental products from HappySmile and I am very happy. Packaging was excellent. Delivery took around 5 days and could of been faster but I am happy with the service. The Company is very good and the prices were very affordable. I have been on Twitter and I sent them a DM to say hello and they were very nice to me. I can only assume the person who thought the HappySmile were rude had visited the wrong account on Twitter. I am very happy with my purchase and have saved lots of money as I was paying a fortune at my local dental surgery. Hope this helps other people. Kelly Jepson

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    London, England, Greater London, United Kingdom
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    Dec 21, 2024
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