Harrah's Resort review: Customer service desk employee rudeness

We stayed at the resort in Laughlin and had the worse check in experience ever. When we checked in and got our cards to our room and they ran my card for incidentals but didnt provide a receipt. After hauling all our luggage to the room with 2 kids, our card didnt work. So we hauled everything back to the front desk and went over to the same lady who checked us in. She asked for my id and looked up the room and said she had give us the wrong room. She took the cards and started writing down an entirely different room number. I asked her for some type of receipt showing my card is under the correct room. Because you can charge stuff to your room I feel this is important to have. She didnt know how she said and she called someone over to help. When Dillon came over to help he didnt let then girl finish telling him what she needed help with he just cut her off and started looking up the rooms and proceeded to tell me that the first room wasnt even under my name if there is someone else our party whose name it is under. I tried explaining to him that we knew that and I was just wanting to make sure that my card wasnt on that room. He gave me an attitude and kept interrupting me. I asked him if I could finish talking and he interrupted me if he could finish talking and that I booked third party and dont get a receipt. I said I just want a receipt showing that my card was ran for the right room. I told him he was very rude and asked to speak to manager. As he walked away he mumbled something at me and kept arguing back with me. The assistant manager had to tell him to walk away and stop. She came over to help and then told me to walk down and meet her at the other register. As I did I had to pass by Dillon who mumbled something at me and I told him excuse me and looked over to see he was glaring at me. I asked him to please stop staring at me and he started arguing with me again at which time the manager Richard was there and told him to go on break. I told the manager Richard that his employee was very rude and he just defended him that he is an award winning customer service, and I said well he wasn't at this time. The manager never apologized nor did he go and address the issue. I never received a receipt to show my card was ran for the right room I just had to take the assistant managers word that she checked both rooms. I would like to add this was all while I stood there with my 2 kids and all our luggage as all the other people staying there stood there watching us. If ever I have to stay at a Harrah's again I will be checking in at the Kiosk and avoid the horrible customer service desk altogether! But Harrahs will always be my last option from now on.