Harrah's Resort
Reviews and Complaints

1. Check in kiosks do not work. I spent about an hour in line just to get to concierge.

2. I booked room for 3 people two weeks before the trip with my wife and kid. At check in I've been told that there are no such rooms available. They gave me bigger room with king bed and promised rollaway bed.

3. Do not try to call to desk - it's just impossible. Do not try to text them, nobody responds. After few hours I went to desk to check where is my rollaway bed. Guess what? They do not have them!

4. They promised some blankets and sheets. Don't wait - just a waste of time. Go ahead and sleep on small sofa as is. If you can fit in it, because it does not extend.

5. Be aware about double tips in restaurants. They bring you a check with 18% tips included and then bring you another one to sign and write tips. There you see that tips are not included, and they want to add them again - tips over the tips (Casino wins always?).

6. Internet speed is from 90s - forget about watching your streams even if you pay for internet. Mobile connection is poor for Verizon.

Room was great, but what is the point if you have no place to sleep there?

July, 2024

I checked in the 30th only 1 one elevator worked. I reported it. They completely acted as if they weren’t aware. Then it took me 30 40 mins every time I had to get to my floor. Also the. I got stuck in the elevator the Wednesday Night. I reported it. I extended my booking for them to cancel it saying my card didn’t go thru yet they used the same card to charge my fee to I think it was more of the rate Harrah I found was unhappy w and cancelled my reservation I seen it happen the day before to another customer in line. Then they held my things hostage for hours and wouldn’t let me access my things. My service dog and all when I only ran down to update my key. They literally charged me more money on top and they violating the disability act. I want a full refund

Jacuzzi not working, construction woke us up at 8 am four mornings in a row. First I went to the front desk to address the construction, they apologized and removed the resort fee. Last night I filled the jacuzzi tub, got in and pressed the button to activate the jets….surprise, surprise…they didn’t work, so I went to the front desk and asked for some compensation. They said no, Cindy identified herself as a supervisor, I asked to speak with the manager on duty, she said no. I advised her that I was not informed about the jacuzzi’s not working. She told me that the front desk staff was not trained to advise guest’s regarding that issue. What kind of place are you guys running. I will never come back to this place again, even the smallest gesture regarding this issue would have been appreciated. Cindy went over to another person named Patty and they whispered for a while, but still no compensation…ugh. The worst customer service I have ever encountered.

We stayed in the Bayview tower. I was so embarrassed when we got to the room. I have stayed at Harrahs prior, it was my friends first time.

I asked to change the room and that room was terrible too.

Both rooms had numerous stains in the rug, burn holes on the headboard and chase lounge. The chair at the desk in the room had a rip down the entire side.

My wife and I went to McCormick & Schmick's for dinner on June 13, 2023 and had parked in the self-park lot. After dinner when we left the casino parking lot, I had gone in the cash lane to pay for parking. I inserted a $20 bill into the machine and the gate went up and I was waiting for my $5 change to be dispensed out of the slot that says change. No change was being dispensed as it stated it would be. I had other cars behind me waiting to leave also so I pulled out to let the other cars leave and I looked at my receipts that came out of the machine and the one receipt showed $15 paid and the other receipt said ** CHANGE SHORTAGE ** $5. I was not going to park again and have top pay another $15 to go back into the casino to get my $5. I was only visiting AC that evening because I live in Pennsylvania and was not going back to AC anytime soon. The following day I sent a message to a message board for Harrah's and asking them how they would send me my refund of $5 owed to me. After I ended the form, I received a message saying that they received my request and would have a response shortly. It is now June 30 and no response yet. I just can't believe that a casino has a change shortage. I even submitted photos of my receipts.

I stay at Harrah's Atlantic City June 19 to June 20, 2023. Check in at 2 p.m. After changing into bathing suits my husband and I proceeded to the pool. Once we arrived, about 3 p.m. ,we were told that there was a $10 per person charge and we needed our ID's. What casino charges their guests $10 to use an amenity? By the way your other pool was closed. When do you bring ID to a pool? The pool was cloudy and the hot tub was cloudy. Needless to say, we also were not told that the pool closed at 5 p.m. So we paid $20 for only two hours. This is not acceptable. I called your customer relations dept today and spoke to Iona. She was not helpful. Said she was sorry but there was nothing she could due. I asked if she could give me points on my Ceasar Rewards card and she said no. What happened to making things right so the customer returns to your facility? We will not be back at Harrah's and will be leaving a bad review.

Dear Customer Service,

I was at Harrah’s Resort in Atlantic City on Saturday, April 15, 2023 from approximately 7:00 pm until 9:18 pm. I was playing poker in the poker room at Table 13, seat 7 and at approximately 8:20 p.m. I had won a hand that qualified me for the High Hand Bonus which was Quad fives with a 10 kicker ( 5,5, 5, 5, 10). At approximately 8:57 pm, I picked my chips up off the table and walked to the desk and spoke to a dealer who was also acting as one of the floor managers to verify if my hand was still the top qualifying hand for the hour. He informed me that I had to wait till 9:01 to make sure my hand was still valid. At that time, my high had was still advertised on the monitor screens as the top high hand. At approximately 9:01, I began walking to the Cashier window that is located a few feet from the window and the manager that was speaking to me walked over to one of the poker tables that he had left dealing a short time ago and came back and informed me that my hand lost on the last hand of the hour. I disputed the timeline of events because it would be extremely rare and very unlikely.

There were approximately 12 active table in the poker room at that time. When a player is dealt a qualifying high hand, the dealer at that table screams out High Hand so the floor (managers) can verify and post on the monitor screen. At no time, when I was standing there waiting between 8: 57- 9:01 did anyone indicate High Hand or say a word. The dealer who dealt me my qualifying hand was speaking to me at the desk as he was under the impression I won as well. When I was informed that I did not win, the dealer who was speaking to me stated that “that is [censored] and didn’t seem right”. I disputed it briefly and chose to leave so I did not cause a disturbance and follow up in writing through your department. As I departed the poker room at approximately 9:16 pm, my hand was still displaying on the monitor screens that it was the winning hand for the hour.

For all the questionable events that occurred, I feel that there was foul play, corruption, or fraudulent intent. I would appreciate it if your complaints department or investigative department could verify that my hand was beaten within the allotted timeline, specifically 8:57 pm-9:00 pm and what that exact hand was that beat mine.

Thanks for any assistance you can provide in this matter.

Joseph Wareham

[protected]

Stayed at Harrahs in Atlantic City, NJ. Placed my mobile phone down. Phone was taken. Spent many hours walking the hotel and visiting the security desk.

In order to apprise family and employer I made 6 calls using the room phone. Only 4 calls were answered. I was billed $150.93 for ALL of the calls.

Same day front desk waived 3 calls but refused to waive the remaining calls-$64.51 in phone charges. 300% more than the cost of the calls that totalled 6-8 minutes.

In 5 subsequent call to the Customer Relations Department and the front desk, the rude and disrespectful represntatives have unequivically denied me access to a "supervisor" to discuss a resolution.

I am writing this to complain about TRIS. TRIS was working the check out desk on 3/19 and was the individual to assist us. We had a question about parking. My mom is a Diamond rewards member and was staying at Cesar’s and she is handicap. We were her form of transportation and since she is handicap and we were providing transportation for her she gave us her card to utilize for parking, not knowing it would be an issue. We were charged the valet fee each day which shouldn’t have been. We told this to the valet supervisor Kevin, in which keven reported it shouldn’t be a problem and they would remove it from the front desk at checkout. So when we went to check out and asked about this TRIS was very aggressive in her response and lectured us as if we were criminals doing something illegal and knew it. She was very rude in her approach and aggressive. We didn’t ask about this in an aggressive way and had no issue paying it like we did. We were just under the impression since my mom is handicap we can use her Diamond rewards since we were her means of transportation. It was very off putting to be treated like scum from someone we just seeked guidance from. She needs to change her approach and tone of dealing with people if she is going to be working with people.

We arrive in Valet on Friday March 3rd, We asked for a wheelchair, we were told to go to a door near valet. We waited for awheel chair, they brought out a scooter, said it was for only hotel customers at $150/day.

We attempted to walk to Ruth Chris steakhouse as my husband was shaking so bad, he thought he was having chest pains. We arrived at the elevator, went upstairs and asked 2 mangers for a wheelchair on the way back to valet. They agreed. After we ate, we requested the wheelchair, a hour later, no wheelchair, so we attempted to walk down towards the car. We stopped quite a few times, and still no wheelchair was headed to the restaurant. I am so upset that you do not take care of your guest with disabilities. It was my birthday, and my husband was determined to have a nice dinner, yet this was misery for me, watching him suffer. I am so upset.

-had to use kiosk to check in, wanted to talk to someone. But she said this is the way we do it now, not very welcoming!

-plugs by bed were loose. So we could not plug in sleep apnea machine

-woken 6x by loud like motorcycle noise. To find out it was the a/c

-told front desk . They upgraded us to a new room.

-plugs still were loose. Had to use the plug across room, then cord a tripping concern!

-came back to room after 6 to find room not cleaned. Called them and they said they are still working on it! Never happened!

-same thing next day, came back after dinner not done. Wet towels and garbage now overflowing. Went down to tell them. We needed towels, so she gave us 2 bags of towels & tp to bring to the room ourselves. I thought we were on vacation! Not very nice.

-next day room still not cleaned. Went down to desk, lady was nice and said sorry & took 2 days resort fee off. Should have been the whole thing!

-next day still not done! Talked to Mark and he gave us a$50 food credit. Which is nice but we are leaving the next day. So basically we had to get up early to go and get some food. So not very good.

-next day talked to someone at checkout to see if we could get all the resort fees taken off. She said no that they have done enough and she doesn’t want to talk about it anymore. It’s done she basically said. How rude! I was dumbfounded. Was not impressed at all with the service! I am a guest at a hotel. Isn’t this what I am paying for!? So I thought I would ask for a manager. Well, this was bad. She was uncaring about the whole situation. And she also said we were compensated enough. I just don’t get it. The WHOLE trip without house cleaning! That is just plain not right. And not to mention the noisy a/c and all the garbage bags in the hallways! Very unsafe and toxic.

Also, I forgot to mention that I have not been away for 3 years due to living in Canada, and it being Covid, and it was my BIRTHDAY!

This stuff was too much, and kinda made this my worst vacation ever!

We arrived for the JBJ volleyball tournament over MLK weekend. Checkin took 2 hours due to room being dirty, finding dirty tube socks in the drawer, filthy desk and broken amenities. Front desk had a crew in cahoots that refused to change the room initially and/or help alleviate the situation. The asst. mgr — Ms. Perry and her staff were unprofessional, racist, made a scene, insulting and condescending. Although they offered room service, they never made our beds. Similarly, another family had a situation where they had a cockroach crawl across their daughters’ face. Staff wanted to cover this situation up and would not provide access to a mgr. To add insult to injury, they had a staff member, poorly dressed named Charles, impersonating the mgr and addressing this matter and being rude and blatantly lie about being a mgr.

My husband made arrangements to stay at Harrah's on January 3rd and 4th, for a birthday getaway, which we have done before. We were interested in trying the Oceans Casino Hotel in Atlantic City, but choose Harrah's because we enjoy their pool so much better. However when we arrived in our room, which was room 950 in the Atrium tower, the bed comforter had a stain and a wet spot on it. My husband called housekeeping and someone did come up to give us a new one in about 15-20 minutes. Then we did call room service only to find out the hotel didn't provide room service. Then we thought let go do to the pool, have a couple of drinks and relax, before going to dinner at Martorano's, which is also in the Hotel. Unfortunately to pool was not open, it was being serviced! When we checked in behind the front desk was a screen, that showed the pool and the hours that the pool would be opened, never did anyone tell us about the pool being closed when we booked our rooms. We did call to talk to someone about how disappointed we were, only to end up with no reasonable resolution. I do not for see us going back!

We checked I explained my spouse is 100 % disabled Desert Storm Vet Severe PTSD We was there because my sister wasn’t well drove in from Ohio very tired .

The guy said I put you close and fairly quieter area

Children next door slamming doors couples fighting

Toddler pulling door against safety lock at 445 am witnessed by bell hop who took me to Tara who said she would check into but by then we check out after 5 complaints and now it’s 10 am and my husband is trembling no sleep and I’ll. I had been to desk and to multiple employees The only proactive employee was the the bellhop ! I am challenging the charge through my bank as I was not offered any compensation and my husband is now not doing well mentally and I’m here dealing with end of life issues with my sister. I feel this was horrible treatment of a veteran little mention of any other customer. I feel we should have been moved to another room and allowed to get some rest and late check out at minimum.

We would have looked at completing our stay Till Dec 18 with you but when we was disregarded and no care given by desk or Tara I will Never use Harrah again I use Ceasers Vegas faithfully but No more A disgrace to Veterans Believe me I will let it be known !

I've had the worst customer service dealing with these people. They have no communication skills. I had a situation that happened and I had forgotten to get a final bill so I called to get one emailed, I was not the primary guest on the room but I did put my credit card down for deposit. When I asked to have it emailed to me the lady from the front desk was extremely rude and said they couldn't do it, that they had to email it to the primary guest, I said it's my card that was put down and I preferred that my info not get sent to the primary and I would like it sent to myself. Mind you she would not tell me her name, I asked twice and she just resumed to talk over me and wouldn't allow me to finish my sentence. She kept putting me on hold, she wasn't answering my questions, I've never had such bad customer service and harrahs southern California made that a first for me. I suggest they put their employees through some kind of customer service training. I haven't gotten my situation resolved with them and I'm not gonna stop fighting for what is right.

I was playing at Harrah's and one floor was coughing, sneezing and definitely sick. I asked many times to step away from the table, but she totally ignored me. I asked to the Casino Manager (Erik) PM shift and basically dismissed my complain. He said we are not following Covid rules but it wasn't about Covid it was about spreading bacteria's all over to fellow employees and guest.

It is unacceptable that kind of behavior. The Casino Manager Erik is very unprofessional and doesn't represent Ceasar's values.

This happened on 10/20 at approx. 9 pm

Thank you

was there this past weekend...carpets had bobby pins all over the floor, trash under bed, mini fridge did not work, a clump of womans hair on shower wall, hands print smudges on glass shower door, toilet wasnt work right, toilet paper roll hanging...no blanket on bed just flat sheet

when you pay 400 a night you expect a certain level of cleanliness amd amenities and clearly they do not clean rooms properly...

very very disappointed ...