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CB Hotels and Accommodations Harrah's Resort Harrah's casino hotel - room refund
Harrah's Resort

Harrah's Resort review: Harrah's casino hotel - room refund

K
Author of the review
2:39 pm EST
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I have an unresolved issue with Harrah's Casino Hotel in Atlantic City. On October 29, 2023, we stayed at Harrah's Casino Hotel. We were at a show and upon returning to our room around 3:30 am, we found our room had been ransacked and valuables had been stolen. We immediately contacted security and filed a police report with the Atlantic City Police Department (case [protected]). We provided Risk Management/Customer Relations Atlantic City Region with a copy of the police report. Interestingly, the police report indicates there were NO surveillance cameras in the hotel or stairwell. On December 12, we were denied a refund for our room based on 'their investigation." We were violated and robbed and they are refusing to refund us the $350 for the room. I realize we cannot do anything about the stolen property, but I think a refund is in order based on the circumstances. I appreciate your assistance in resolving this matter. I have a police report, but it contains personal information, which I am not comfortable providing in this forum. Thank you. [protected]@gmail.com

Claimed loss: Multiple valuables stolen (value of approx $2,000)

Desired outcome: Refund for the room - $350

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  1. Harrah's Resort Contacts

  2. Harrah's Resort phone numbers
    +1 (609) 441-5000
    +1 (609) 441-5000
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  3. Harrah's Resort address
    777 Harrah's Blvd, Atlantic City, New Jersey, 08401, United States
  4. Harrah's Resort social media
  5. Rachel
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    Oct 29, 2024