Harrah's Resort
Reviews and Complaints

We wanted to go to AC for long weekend. Called the 800# on our Total Rewards card. We were told that a room would be free for Sunday night, but for Saturday night the hotel was booked. The lady (Mary) said that for the one night charge it would be $249+tax at Harrah's, then Sunday night we would have a free room at their sister hotel, Ceasars. I said that I would have to talk to my husband, and to hold the room for ten minutes until I called back. Well, when I said that, miraculously the rate came down to $100.
I gave the phone to my husband. He put the charge on the credit card. He told her that we would be arriving late, around 11pm. She said that the room would only be held until midnight, and that we would have a king bed, smoking room.
We arrived at 11:20pm.
Rachelle, the front desk clerk, said that the room was $181, and that we had a double room, non-smoking. We were upset, to say the least. But, after driving 3 hours, we knew that there was nothing we could do at that late hour as far as finding another hotel with a vacancy. My husband said that if we were paying $181 we needed a King smoking. She said that she had to talk to her supervisor. She disappeared for 12 minutes. She came back, said we would be in a double smoking. Best she could do. And the dispute of the room charge? She has no authorization to lower the rate, all she does is what the screen tells her, and that is to charge $181. She says we have to talk to her OTHER supervisor in the morning...
We get to the room, room 503...
Broken safe.
Price tag from piece of clothing on floor.
Bobby pin on the floor.
Two long black hairs in sink.
The bottom sheet on bed wasn't covering the bottom of the mattress, which I discovered when I lay down, got under the covers, and my bare feet touched the mattress...disgusting.
The next morning we go to check out after getting 2 coffees, of which we were charged an extra $1.30 for extra half&half. When we ask for Rachelles supervisor, we are told that she is out of town, but we were given her business card with her email address. (I wrote her an email three days ago, and have gotten no response...her name is Mrs. Santana.) We were also told to pay a $10 tax for something to do with a new NJ law, whatever, we paid in cash and were handed our reciept.
Ceasars was a million times better. Nice people at the front desk (our guy was Frank, he was incredible). We got a king bed, smoking, clean clean clean room, everything about it was better.

Monday we get home and check our bank account online.
We were charged the following...
$181.26 for our stay Saturday night.
$10 for the tax that we paid cash for, as indicated on our reciept.
$231.26 for something that was never authorized, no idea what the heck that was for, and whenever we call, which we have done 9 times now, no one has an answer, and no one seems to know when any one in management will return from vacation. Apparently all of the managers and supervisors go away at the same time, leaving a bunch of incompetent ###s to run the whole casino/hotel.

All told, we were charge a grand total of $422.52 for one night at Harrah's. Original cost told to us? $100...and no one can give us the courtesy of a phone call or email to help us out in removing the extra charge. Needless to say, we won't be returning. And we both plan on telling all of our friends and family about the horrible customer service/scams going on at Harrah's of Atlantic City.

I just wanted to chime in as a new "Total Rewards" customer. I visited the Harrah's Ak-Chin Casino in Arizona recently and due to the horrible customer service that was downright rude and disrespectful, I will steer clear of all Harrah's properties in the future. One visit was enough. We were told at the buffet that unless we were a "Diamond" member, we couldn't get a 2nd crab cracker at our table of 5. There is a definite "caste" system in place and as a new member, I was given a gold rewards card as was my elderly mother. When we went over to the Cashier's cage (properly standing in line at the "Gold" window) she was almost run over when the Cashier called over a woman standing in the "Diamond" line. Not even an "excuse me" from either of them. I understand rewarding regular patrons, but I can't say that I have ever had a company so clearly discourage my business, especially since as a new customer, they know nothing about me.

Long story short. Back in 1982 I joined Harrahs players club in NJ. I had not been into any Harrahs property since that time until Aug 2009.

In a local vegas magzine there was a coupon to sign up new players to their rewards progam, and receive free beach towel. So I go to harrahs coupon in hand, sign-up rewards progam, and am told by agent that I am already a rewards member. I told agent impossible, I have not been to any harrahs properties in over 25 years. Agent said I last visited in 1982, so I do not qualify for the free beach towel. At this point I am furious. After 27 years, you would think they would be thrilled to have me back? But no, they cannot even give me my towel (which may have cost them like $1). Instead the lady said the best she can do is 2 small pieces of chocolate, you know the size they leave on your pillow at finer hotels.

I will NEVER step foot into any Harrahs property again. I hope all Ihe Harrahs properties BURN TO THE GROUND. I guess Harrahs does not realize that us gamblers do have a choice in casinos.

I received a phone call from Anthony yesterday telling me that I had to go to Harrah's Casino in the next 5 days and scratch off a ticket to win one of three prices. I was supposed to get a confirming email giving me all of the information. They had my phone number, address and email address becausing I filled out a form to win a car. One of the prices is an automobile. I believe this is just marketing to get people into Harrah's Casino. I called Harrah's yesterday and no one has called me back. This may be a scam.

I went into VIP lounge to get a piece of cake.After leaving was approached and told that I was not to go behind food line and look into cabinets ! In which was never done by me; I ask for Gina;security to review the tapes and clear me of this lie told on me ! To no avail I talked to Keith [ supervisor over VIP lounge] and to no avail there I talk to Phillip, second in command of operation to look into this matter..Two days later was told by GINA that I could not come back in casino cause someone was using my card, in which half the people in there use each other cards..The real reason " I was being accused of something that I never did ."[snooping in cabinets behind food line ]And this was their way of sweeping it under the rug..