Harvey Norman
Reviews and Complaints

Dear Sir/Madam,

Firstly I would like to thanks for your extronately bad services o ever met. The thing make me shock was I believe that your employee I met was not a junior in the branch.

His name : Rizal (wearing a spectacle, fat, less hair)

Me: Hi sir, why the mouse doesn't move. Becuase I have to test on it.

Rizal: Oh..the battery finished.

Me: Why dont you change a new battery for your customer to try on the products.

Rizal: (pretend like not his job/matter) This is company problem he said. And walking away.

Me: Hey sir, Then you expect me to buy the Mac Pc with you without testing on it?

Rizal: This is company problem (said again), walked away.

This was terrible services ever in my life.

Harvey Norman down Kessels road sold us a B-Grade fridge. It was to our assumption that the fridge was completely brand new. No discount was ever offered. The fridge we received is a 'lemon'. Both doors were dented, the ice box was broken and there is a major crack in the body of the fridge. Because it is a B-grade fridge fisher and paykel are taking no responsibility for the fridge and harvey norman have so far done nothing to assist us. We are still waiting for our call back some months later. We want a full refund or our new fridge that we thought we bought for over $1200. DO NOT BUY FROM KESSELS ROAD HARVEY NORMAN!

We bought a Panasonic Split System Air-conditioner from Harvey Norman and which included installation. The installation of the air-conditioner was sub-contracted out to a local air-condition installer contractor. The system failed after 2 months (or maybe less as we were not using the A/C frequently). It was not cooling. We contacted Harvey Norman who inturn asked us to contact the local installer contractor who installed the a/c and we did. The local installer contractor came, did some checks and said that the unit must have arrived from the Panasonic without a full amount of refrigerant. So, he topped up the refrigerant and left. We had not use the a/c till 4 months later (for heating). Again, about 2 months after using the a/c it stopped working again. We contacted the local contractor again as it was making strange noises. The local contractor said "that there must be something wrong with the unit and to contact Panasonic" which we did. Panasonic organised for their local contractor to come down to inspect. It turned out that the installation of the pipework directly behind the a/c unit is dodgy and have been leaking into the room. We were told by the Panasonic local contractor to contact Harvey Norman immediately and ask them to organise for someone to fix this. We have since been contacting Harvey Norman Fortitude Valley branch. We have left messages and they had said that they will return our calls but no response. We are still waiting.

I had an air con under warranty and Harvey Norman said they would take it to the repairer who was more than 50 km away. When I rang 6 days later they told me they couldn't find any packaging material and hadn't send it yet, but they were going to send it that day. I rang the next day and they again didn't know anything about it to start with and in the end they told me it would get there when it gets there! He also laid this guilt trip on me that they are doing me a favor (not true) they didn't have to take it to the repair place (not true) I don't think that is appropriate at all. It was like the sales person is always KING. I went into the shop the next day to talk to the manager but he wasn't available and was told he would ring me the next day. He didn't ring and I rang the day after and could not talk to the manger. A msg was taken and I told the sale person the manager was going to ring me on Friday but hadn't to which the all knowing sales person immediately started arguing that 'he wasn't even in on Friday so how could he have rang you'? The air con is still out of action and I can not even put in a formal complaint to Harvey Norman. Every time I talk to them they start arguing with me and I get off the phone in shock!

I am not satisfied with my lounge suite I purchased from Harvey Norman, I had a few people come out to see the lounge suite to show them the gaps in the lounge suite (which is a corner one). I've 4 different people come in to have a look at the lounge suite . They tried to modify the suite but it does not look right, the last person came in and put some screws in the one seat and it looks all out of proportion HARVEY NORMAN is supposed to be THE FURNITURE STORE...but now, I have to say, 'not everything that is big and fancy is all THAT, Harvey Norman should train their staff and teach them how to MAINTAIN GOOD SERVICE, IN AND OUT OF THE STORE . They are so rude, have an attitude and could not answer my questions.
Your service make me and other people feel sick, AND you say you are "PROFFESIONAL SERVICE".? (WELL...I have to say, ME, coming from a 3rd world country, KNOW HOW TO TREAT CUSTOMERS WITH RESPECT AND ALWAYS MAKE SURE THEY ARE HAPPY AND SATISFIED, WE KNOW HOW TO KEEP CUSTOMERS HAPPY AND THEY ALWAYS RETURN.) Maybe HARVEY NORMAN, SHOULD GET CUSTOMER SERVICES TIPS FROM A 3RD WORLD COUNTRY.
I promise I will never shop at Harvey Norman AGAIN and I will LET my friends how you treat your customers, NO RESPECT, NO CUSTOMER SERVICE, BAD ATTITUDE. HARVEY NORMAN, YOU MAY HAVE GOOD STUFF IN YOUR STORE, BUT I WILL SAY THIS, GOOD GUYS GIVE AN EXCELLENT CUSTOMER SERVICE AND TREAT CUSTOMERS WITH RESPECT AND MAKE SURE WE ARE ALWAYS SATISFIED, IN THE STORE AND OUT. YOU SHOULD GO TO GOOD GUYS FOR GOOD GUYS CUSTOMER SERVICE.
Remember to review your service.

Harvey norman at Bell street, preston sold me old laptop 2012 model with full price, Sales man called Mandeep told me laptop has latest features, and this that and Laptop is $1400 but I will give you for $1000. but actual price of laptop was $1000
.he even do not show me the laptop, laptop was not in display, he give me old model to get rit of his old stock.
I went to talk to manager today morning and manager was very rude and support his staff
and he done what we have to do.
I am very upset, can you please somebody help. I really beg you.

sevon smonths ago I purchased 2 x surface pros 2 Iwas told I should take out the extra 3 yr warranty because im covererd for breakage damage smash cracked dropped or Internal damage. my sons cover is smashed so i took it there today on the 4/06/14 at 11:45 am roughly an spoke to Matt Comdie franchisee of computers told him wot happen an was here to use my warranty he said your not covered i said that his assistant danny in computers told me otherwise thats why i purchased the extra 3 yrs.he then went off they had a conversation he came back saId no danny did not say or use those words u are not covered i said excuse me i remember like yesterday i was told those exact words thats why i paid the extra. he said i dont believe danny used or said that .

Poor Customers Service/ Fake Promise, Aggressive behaviour and unprofessional approach

we bought a Refrigrator fisher & Paykel, paid $1318.00. this was delivered approximately little longer than a week after we bought it. Upon delivery we noted that door was difficult to open which I understood may well could be due to a reason. Any how shortly after the inside bulb stopped working. I rand Harvey Norman they suggest I call Fisher & Paykel which was so wrong as I believe that Harvey Norman does not want to deliver Post Customer service. any how I rang Fisher & Paykel and discussed the problem. agent was very kind and caring. she suggested that i should contact Harvey Norman again and should discuss the replacement. I called Harvey Norman on 01-01 and spoke with Rodney who agreed to replace the Unit and said it will be delivered with in a week. I rang today and was shocked to learn that Rodney left no notes on the system regarding this. I asked for the Franchise but i was told he is not available. I than asked for the Manager and was put through to A Gentleman Andrew- who I found quite rude and an incompetent Manager who does note have the abilities to handle difficult matters. He refused to exchange instead offered he will contact Fisher & paykel to have it repaired. I paid big amount for the unit and would not expect it to start playing up. I have concluded that Customer Service of Harvey Norman was of a very low level. Rodney promised to replace the unit and than Andrew changed it which is outrageous. from my experience I feel that Andrew is an Incompetent manager who does not have the abilities to handle difficult matters and I protest against his behaviour. i note his threats that I should be very careful about what i write in here not realising that Freedom of speech is my Democratic right> I am seeking full intervention of the senior management that Andrew should be given a Job of a sales person and need lot of trainig and counciling. I am certain that senior management will seriously look in to this matter. I am planning to name and shame those involved. i have also lodged a formal complaint with the NSW Department of fair trading. Harvey norman is one of the largest Retailer in australia so they need professional staff members

I bought an electrolux vacuum, my daughter and i got shocks from it but after my 4 year old grandson did too, i took it back to them.Their repairman said this was not possible apart from the shocks the vacuum was working fine.When i got it back and went to use it smoke filled the room and had a burning smell.So back to harvey norman my husband and i were talked to as if we were stupid which we are not.We were told the filter was dirty at which time it smelt of smoke the sales girl asked if we had another vacuum at home so we could vacuum the vacuum before taking it to be repaired.A VACUUMS JOB is to clean up they do get dusty i do not think i should have to have a vacuum to clean a vacuum because we were told dust getting in will not be under warranty.Our vacuum still has 4 years warranty on it so if the vacuum can not clean up without getting dusty and the bagless ones are prone to this they should tell people that way you will know that the exteneded warranty is NOT worth paper it is written on NO MORE GO HARVEY ITS NO HARVEY NO

Harvey Norman constantly advertises on TV. He often is interviewed on Radio, complaining about poor sales and people shopping over the internet. He is a race horse owner and usually attends the Magic Millions event on the Gold Coast, and is reputed to own around 100 racehorses. I recently heard on ABC radio that 2/3 of all racehorses end up at the knackery and as pet food. The irony is that although he complains about consumers and sales, he is involved in an unethical sport, in which horses are objectified into money making and "sport", which I regard as contemptible. It seems rather ironical to be complaining about falling sales, and income presumably, then on the other hand, having a "business" which discards horses to their death when they fail to perform. I would never buy anything from his stores, and I tell everyone about the death rate for racehorses, a disgraceful reflection on the racing industry

I have fowarded the letter that i have sent to harvey norman, this letter explains all the hassesl i have had with the store.

30/9/2012
To whom it may concern
I wish to report serveral issues and inconveniences I have had with your Mount Barker store.
On the 26 of June 2012 I went in to your Mount Barker store and purchased over $2000 worth of products at which I paid cash for;
• Rochester quilt cover and 2 pillow cases $299.95
• Provincial 9 piece dining setting $1350.00
• 2 Soula bed side lamps $300
• Square mirror $239.20
I also purchased a Rochester breakfast cusion early july at a cost of $69.95 and on the 21st of july I purchased 2 Rochester Euro pillowcases at a cost of $111.92.
It all started with the 2 soula bedside lamps, the only ones left were display items which I was about to purchase on the day only to realise one of them was damaged therefore I was told they would order the product in and it should only take 2 to 3 weeks, I recieved a call a week later to say it will be 8 weeks until I receive my product. After patiently waiting 8 weeks I hadn’t received a call so I contacted the store only to be told it would be another 2 weeks when the store should have contacted me to inform me of this matter. This ment I had waited a total of 10 weeks to receive a product I had paid cash for.
The next problem we had was with the provincial 9 piece dining setting purchased on the 26 of june which was picked up from the warehouse the same day and assembled, we purchased a piece toughened glass to go on the top to protect the table which we received 2 weeks later only to find that the glass did not sit level on the table as all four corners of the table were bowed. I reported this matter to the store immediately and was told I would be contacted, I received a call a few days later to be told I would not receive my replacement product until late September which ment I would be waiting almost 3 months!. I co-operated as I was happy to receive a replacement, this ment I would not use the table as it was a safety hazard for myself and young child with the glass sliding and being able to crack with any pressure put on the corners.
At this point in time I was looking to purchase more househould items but refused to go to your store due to the lack of integrity and long waiting periods, to which I went to dicksmiths to purchase a laptop and the goodguys to purchase a fridge, freezer and television were I was very happy with the customer service and able to receive my items the same day. I would have otherwise purchased all of these items from your store as it is much closer and more convenient to our location.
Late September we contacted your store 3 times to find out what was going on, when the store should have contacted me to inform me of the situation and delivery date. After a very long wait the replacement table was finally delivered at 10am Saturday 29th of September and not assembled as discussed. When the product was taken out of the packaging we were shocked to find the wrong table had been delivered. My husband contacted the store and we were told our table will be delivered the following afternoon and asked if we would be compensated for all the hassles. The labourer came to deliver the table, he had no other labourer to assist him with the delivery, due to him being on his own my husband was expected to help lift and carry the item inside aswell as carry the other table back into the truck and the table was once again not assembled. The only compensation received was some furniture polish which I found to be laughable and very unsatisfiying as a valued customer to your store.
The replacement table was assembled by us the following morning only to find we had received another bowed product with the right hand corner not level. I contacted the store immediately and was told to email pictures and that there was nothing they could do at this time being a Sunday and public holiday on the Monday so once again I am not treated as a priority and left to wait.
I am extremely unhappy and upset with the service I have received from your corporation and I am very disappointed in the extent of time I have waited. I believe I have put up with enough inconvenience and trouble and deserve better treatment as a paying customer. I have heard several negative reports on your store by other customers and on the radio, as a retail worker myself I would be happy to help give the store a good reputation if I am treated in the correct manner. My husband and I have been very co operative through all of these matters and believe we deserve to be compensated for all the problems we have experienced. We will be looking to purchase other household items in the near future to which we would be very happy to purchase from you if treated in the proper manner. I find the entire situation unbelievable and do not understand how your store can stuff me around time and time again. I hope by informing you it can help improve your customer service in the future and I am hopeful this matter can be resolved.
Kind regards
Aleyce

Me and my family went to Harvey Norman ( in Mutiara Damansara, 47800 Petaling Jaya, Selangor, Malaysia) to get computer headphones and a laptop thinking we would have no problems dealing with a well known Australian company like Harvey Norman but we were proved so wrong when it came to a Harvey Norman flagship store in Malaysia.

Without going into the full complexities here, both products we purchased developed annoying faults upon unpacking out from the box. Both boxes had packaging seals on them.

When we called Harvey Norman for assistance, we realized the salesman had very limited knowledge and all we were told after 20 minutes of being pushed to other people to talk to is to bring it to the distributor repair center if we are unsatisfied.
When we called back again, we were given the push around again and the salesman who sold us was unavailable even after waiting for 2 hours for him to come back from wherever he was suppose to be.
We spoke to his supervisor who told us to take it for repair as Harvey Norman only sells as an agent and do not interchange any purchased products despite being stipulated by the local governing laws to refund or interchange within the usual 7 days or more depending on the product. This is sheer deception practiced by Harvey Norman in Malaysia. It appears Harvey Norman Malaysia intends to cheat innocent people and do a one time con job to get their profits.

I read elsewhere where of others who used Harvey Norman own website "contact us" feedback form to write to them as customer service and had no replies. It has happened to me too! I am uncertain about other Harvey Norman stores but this Harvey Norman in Mutiara Damansara should be taken to the Consumer tribunal by others as well. Hopefully they will also let others know of the outcomes.

Harvey norman setia alam agreed delivery on 22 aug 2012 delivery time 11am till 1pm.
I waited till 1pm and they didn't turn up so I called them to check the delivery status.
Later I was informed that the transporter can only reach my house at 2:30pm. I postponed the delivery the next day (23 aug 2012) because I have lunch appointment at 2pm. Again harvey norman agreed delivery time from 11:30am till 12:30pm. Again I waited till 12:30pm and they didn't turn up. Again I called harvey norman to check the delivery status and the transporter said he can only reach my house at 2:30pm. After this experienced I will never purchase any goods from harvey norman again.

I visited Harvey Norman in Mount Isa, 4825 on 13/07/2012 on sale day. I approached one team member (not wearing any name badge) regarding laptop. I said to him that I'll get this laptop if he can offer me a bargain(bit more discount). He was very rude. He said, "No! you can leave the store/shop by all means". I was so much disappointed by the attitude and behavior of the team member. I said thank you very much for your help and left the store.

We have had a very bad experience with Harvey Norman twice. The one which has broke the camels back is the fact that we have been waiting 6 weeks to get our oven repaired. We constantly follow up on this serval times a week and still here nothing. They say the part has been ordered however follow the chain and it has not been ordered. My recommendation is that if you want customer service. Then do not got to Harvey Norman it is as simple as that.

Attention : Complaint Board,
May you forward a contact to the Manager or Owner of Harvey Norman Bundaberg please. I would like to forward this complaint to the appropiate person. Much appreciated.
To: Owner/Manager: Harvey Norman- Bundaberg, Mon Feb 13th, 2012.

This is email is based on failure to recieve competent professional customer service.
We feel that the technical service dept may better learn how to serve customers by making sure they contact them by phone. Our laptop was repaired on Feb 6th, 2012. We found out that the person who called our home fail to do so. Our laptop was in shop for a week- ready for pick-up but we were not told. We pay for the warranty expecting it to be valued with competence and a timely response through communication.
My husband had to drive into the store several times to get the same answers, we haven't got it back yet or the person in Techincal repairs is not here! Third visit, on a Sunday Feb 12th, 12pm. A man working on the register named Andrew was chatting to a girl. Andrew looked over and replied that the technicians were not in (obviously). And, without delay went back to chatting. Honestly, what is he getting payed to do. I can understand if he was serving her-but no it was just incompetence for both us and your company. It was not until my wife was fed up with this lack of service, that she turned to a sales rep, Melissa. She was competent, also a sales rep named Matthew also offered his assistance. We want to commend these two particular workers and hope your company merits them for their service. Matthew looked in the back and found that our laptop was ready for pick-up on Feb 6th and only one call was made but they failed to contact us, and didn't call our cell phone to inform us on pick-up. My husband went into the shop that Feb 9th after work around 4pm and enquired and was told they didnt know. This is just down right incompetent customer service! Please in future, make it a note to verify to your workers that making contact means 'actually' speaking to the consumer on the phone to let them know.How hard is that? This is just pure laziness. I believe both Andrew & the technician dept. should be addressed and mentored for better service next time. No- our phone was working fine on that day, as we checked with our phone company! We also do have an answering machine on our home phone, i dont believe it is hard to leave a message?
Overall, this was a waste of our time, money, reluctant service, and the delay created unnecessary burden. This is a failure of good competent service delivery to loyal customers who do the right thing by supporting local (our Australian) economy in Bundaberg. Is this what we are to expect of your workers, honestly it is unacceptable! Surely if you want to make more sales at least be good to the people who help pay for their jobs! We have had to buy our other needs elsewhere due to this lacking. Regards Mr & Mrs. Bishop

very poor customer service.

I purchased online from chatswood store
item: x1 xbox 360 Kinect Sensor - LPF-00028 Includes $50 Cashback
(bundle - Kinect Sensor + 1 Game + 2 Full Game downloads included)
date: 8/01/2012

9/01/2012
item was picked up from store
upon pickup of item i request confirmation that i had correct box before i left the store as i noticed it was not the promotional box.
[protected]@games & computing department confirmed yes i did have correct box and provided incorrect instructions - that i would need to go to website and redeem free games there

10/01/2012
next day after following instructions to confirm i was mislead i called back the store.
spoke to zac again and advised this was the product information trained to the staff and that noone has experience with how to do this.
Zac advised to leave my details & he will notify his General Store Manager regarding this issue and call me back same day.

12/01/2012
no call back.
contacted store requesting to speak directly to the GM, zac was advised he is currently in meeting to whom will call me back.

13/01/2012
no call back.
contacted store requesting to speak to GM.
my phone call was redirected to over 5 different staff then disconnected
called back store
i then was advised he has gone for the day

15/01/2012
no call back
contacted store. was advised by zac they have given wrong box. They are ordering in stock which will be received in 1 weeks& 1/2. They will call me back when arrives.

28/01/2012
no call back
contacted store. zac talked to their warehouse.was informed supply has been sent but their store was unable to locate whereabouts.
again store advised they will call me back nextday

01/02/2012
no call back
contacted store requesting to speak to GM. was advised he was not there
Zac advised he will personally call me back within 3 days with an answer.

06/02/2012
no call back
If i could get same price elsewhere i would have refunded item already but everywhere prices are up approx 50

I spent (due to moving house) around $4000 at Browns Plains Harvey Norman...one of those items was a vacuum cleaner...after about 5 months it decides no matter how much i clean it, it just won't work...so i take it in...and they say i have to pay 35-45 bucks frieght if i want it fixed?what the? it's under warrenty and their product that they sell/promote and stand by stuffs up yet I have to pay an extra 35-45 bucks ontop of what i paid for the vacuum...I left the store without the vacuum because...well i was way to annoyed at the manager or whoever he was...went over to Bunnings and oh hey their warrenty covers frieght woohooo they also had a vacuum cheaper with the same watts, at least if it breaks down all i have to do is take in into bunnings...moral to the story is if there is something you need to buy and can get it anywhere else aside from harvey norman then i suggest you go anywhere else!

After Christmas I always have a lot of photos from the family coming to stay. I took my camera into the Harvey Norman Store in Fortitude Valley QLD to develop about 400 pictures and buy some frames. They have these 'do it yourself' machines, which is fine, but a lady my age needs a little assistant with today's technology. I asked the cashier and photo girl by the name of Kristy if she could please show me. My goodness, I have never been made to feel so small. She rolled her eyes and came over and said 'you just read this big screen, and then touch it' 'like it says to here' 'can you read?' in a sarcastic tone as if i was completely deaf and stupid. What happened to the youth of today! Is there no respect for elders any more? It wasn't even busy.
Since then my husband has been back to the store to purchase ink and paper. He was also served by this rude Kristy girl. After both having experienced the most unpleasant service from her, we will no longer be returning to that store or any other Harvey Norman Store.

i am express my tremendous disappointment with your service. i called 3 days a go to your Mid Valley outlet to check my extended warranty whether is valid. A chinese guy POLITELY answered & able to tell me what items i purchased. He search via my hp#. He told me my warranty till 2012. He told me just bring along the malfunction dvd player and go to the customer service counter.

today i am not able to enter Mid Valley due to jam & no parking. I detour to Sunway Pyramid. The malay guy who is serving me look like not enough sleep. i shall say : guys were like pieces of stones unable to give any human touch or bother to give proper explanation . He told me he cant find my hp# and my warranty expired. On the spot i called Mid Valley again, another Malay guy answer my call. I told him my situation, he again cant give me any info. I am making my trip from Mid Valley to Sunway Pyramid and this is the service i got. i end with the call, YOU GUYS SUCK!. to my horror, your staff called me back using [protected] at 2.35pm 9/12/2011. Your staff called me back and questioning me: WHAT DID YOU JUST SAID? THE LAST WORD THAT YOU SAY! I shouted at him and demand to speak to manager. . He hang up my call. Am i dealing with whole bunch of gangster? what kind of staff they are hiring? i am pretty sure your line is not recording and there is no way to trace the conversation.

i am still ok if my warranty expired and could have someone told me the wrong info. But the staff's bad attitude. Malaysia Boleh!