Harvey Norman
Reviews and Complaints

Warning to everyone out there. DON'T use Harvey Norman Renovations! After 6 months, 14 faults with the kitchen, incredibly rude staff who told me "### happens, get over it!" & after filing a complaint with Fair Trading at last i have the work completed. I was bullied by the kitchen designer Angelo Musameci who wanted the kitchen he wanted, & who then mis- measured everything. If that wasn't bad enough the check measurer didn't pick up on that. Result is obvious. They refused to install electrical appliances. They didn't reserve my granite which was a disaster as all the cupboard colours were picked to match the granite. Then they expected me to pay for the upgrade to thicker granite because they sold my thiner one i chose. They refused to give me an invoice & the NSW CEO of Harvey Norman Renovations, Frank Squadrito, lied to Dept Fair Trading which i was able to prove because i kept all his emails. Gerry Harvey is no better. I wrote to him 4 times & didn't even receive the courtesy of a reply to say he'd received my correspondence. Finally after writing to the new minister for Fair Trading, i got my invoice. Trust me, it's not worth the interest free financing to deal with this mob & i do believe that price gouge to interest free finance customers.

I bought an air-conditioner unit from Harvey Norman at Gardener Road in Alexandria. When making payment, I specifically ask the sales person to put a note on delivery arrangement requesting that the delivery person must call me 15 minutes before approaching. Its warehouse staff called one day before delivery to indicating the delivery time slot from 10.00am to 2.00pm and indicating that the delivery person will call half an hour before approaching. On the delivery day, I waited for the call but the call never comes. At around noon, I check with the store on the delivery arrangement but I was told to wait as it is still within the delivery time slot. No exact delivery time can be given. At around 1.30pm, I call again on why still no call. Again, I was told to wait for the call. At around 2.30 pm, I call the store again to check why still no call fromthe delivery person. This time, I was told that the delivery person has brought my air-conditioner unit back to their warehouse. I was further told that the delivery person made 2 phone calls to my mobile with half an hour interval without any success and took a picture of my unit. the store manager now gives me 2 options: 1 is to pay up 2nd delivery charge or 2. If I choose to cancel the order, the store will charge me 20% cancellation fee on the air conditioner unit price. What is my option? thank you for your effort and advice.

My husband and I purcahsed a leather lounge valued at $5000 and reduced to $3000 in January 2011. After six months use, all the seating cushions had collapsed and were extremely uncofrtasble to sit on. Half hour seating was all that could be tolerated before having to get up and walk about due to a painful backside. Furhter to this, one can feel the frame work of the lounge when seated and also ton the arm rests. Unhappy woth this, we visited Harvey Norman Castle Hill, who told us that they would send out someone to review the lounge, however we could have the furniture repaired or replaced or refunded as per store policy. The furniture was insepected several weeks later but the inspector advised this was to be expected and is normal, but did agress the cushions had collapsed. We asked Harvey Norman to provide us with a full refund and we would be happy for store credit for the full amount to assist in the purchase of a replacement lounge. The store manager refused and said we could only recieve $1, 500 - half the reduced cost. Given this we decide to cut our losses but asked for a refund of the $1, 500, to which the store manager refused. we again decided to cut our losses and accepted store credit, only to discover that when trying to purchase a new micrwave using the credit, that the credit was only valid for furniture! This was never explained. The displayed policy in the store is "Replacement, Refund or Stor Credit - your choice". So where are my choices in this whole transaction. In fact when speaking to the flooperson in charge of furniture to have credit transferred to any part of the store, the very one who sold us the lounge, we were subjected blatant a "no" and when enquiring after the the refund policy were told to look it up for ourselves! The rudeness, condesennding tone and dismissve diatribe was appalling. I will spend my $1, 500 and never set foot in a Harvey Norman stor again, ever. Harvey Norman should note that we have done what we should have done in the first place and spent $15, 000.00 on a quality leather lounge and a reputable store.

I made three payments for carpet. The first one was credit card over the phone which was the deposit to ensure the price. The second was the remainder of the balance owing minus the installation. This was paid in cash, and the third was the installation paid directly to the installer on the day.

Harvey Norman Caringbah have lost the record of the cash payment and unfortunately I have not kept any of the reciepts as we are selling the property and warranty is not transferable. Harvey Norman Caringbah are harrassing me for the money and are threating to send details to debt collectors. The amount they are missing is $1000. I have paid this but they cant find it.

Fact of the matter is, no company lets someone walk out the door with a TV and then asks for the money, why would they let someone have there carpet installed and then ask for the money. This is not procedure and is not what happened. The final amount owing was paid when the installation was booked in. I have paid the entire amount and do not owe them a cent and I certainly cannot afford to pay them another $1000 for there poor records managment.

While unpackaging our new 5 piece mojo lounge suite we noticed on one of the corner pieces that the outside of the arm had not been stitched properly and the stitching was hanging from it so we unpackaged the other pieces and checked them then called Harvey Norman Woden and now after weeks of phone calls to Harvey Norman and Janda nothing has been done! Next call will be to the ACCC so anyone looking at ourchasing a Janda lounge from Harvey Norman BEWARE, I will never again purchase from either of them.

Had a 5 piece mojo lounge suite delivered a few weeks ago, delivery guys ran off as soon as dropping off boxes and left us to unpackage the lounge ourself, after opening one of the boxes we noticed one of the corner pieces had not been stitched properly on the outside of the lounge arm so after checking all pieces I called Harvey Norman Woden straight away and now after many phone calls to Harvey Norman and to Janda still nothing has been done about my new lounge. Will Never buy off Harvey Norman or Janda ever again! Next call will be to the ACCC so customers wanting to purchase a Janda lounge from Harvey Norman BEWARE!

My brother ordered 2 wireless Telstra pre-paid modems on the 23/6/11 from a salesman named Joel & where paid for using my daughters Debit card. Was told he had them & would send them off in morning..24/6/11. Still to this day we have not recieved them? My brother Myles Windon has spoken to Joel & other staff and have been told allsorts of to us excuses! Also not happy as he used around $40 in phone calls to them from his pre-paid mobile phone & ran out of credit yesterday. When he does not get Joel on phone, other staff say will get Joel to phone you back! He DOES NOT phone back, even this morning at 10.30am, still no reply? I Justine rang them at lunch time today & a Lady named Libby said i will get Joel to ring you back! as he is with a customer. I said he will NOT ring back as he never has yet & now i am using my mobile phone & we are customers too. This sales lady Libby said to me also that They have been sent, & then said "oh hang on Joel has packed them but not sure where they are? I will contact you back? She also mentioned the ones we ordered...but i told her thats not the ones we ordered at all? Its now coming up to 2pm & have not heard back again! Please help this is costing us too much money, & both on Disability payments. Regards Justine & Myles Windon [protected]

After purchasing more than 6 computers with printers and accessories, a couple of cameras, fax machines, software, washing machine and plenty of other bits over the last 10 years. I was abused and called a wanker by sales person Corey at Mooloolaba Harvey Norman for asking about an I pad 2, It turns out that Harvey Norman do not sell I pad's . So instead of just saying they don't do them, the sales person Corey told me i had a problem, when i informed him that there was no problem this end he called me a Wanker across the busy showroom as I had turned to walk away. This is how a loyal customer is treated at Harvey Norman. This is the same company that complains about internet sales affecting their bottom line.

I have recently purchased a laptop computer from harvey norman superstore in preston and used it for only3 weeks when the keyboard stopped working. I paid a top price for it because it was to be used as my business computer and needed it for some urgent jobs. I took it back to harvey normans immediately because i needed it soon and all my jobs were in it.
At the repair counter i was treated by the technician very rudely and said he will contact me within 3 days. A week later i rang again to find out what is happening and a man who called himself the store manager became so rude he started saying that harvey normans do business their own way not like other stores, if the product is faulty it will take whatever time it takes to repair it, no exchange or refund like other stores is done here etc. Etc. Eventually i hung up the phone as it was too much for me to take. I was very confused and didn't have any confidence in them and decided to burrow a laptop from my brother in low and struggle to catch up the work i have lost.

I have told my story to many of my friends and advised them to avoid harvey normans when considering buying computers
I felt deceived the day i spoke with the so called store manager and suffered financial loss because of their inability to honer the warranty agreements in time.

After 4 months of waiting for a reply and repeated phone calls to have a Lounge that i bought for $3200 to be fixed under the manufacturers warranty (Moran Furniture) i was told that i would have to part with $190 for my lounge to be transported to the Cranbourne store which will then be collected by Moran to be transported to their manufacturing warehouse. When purchasing the lounge i was told that it had a 10 year warranty however i was not told that if i was unfortunate enough to need to use the warranty i would be charged cartage as i assumed...silly me...that a manufacturers warranty or the store supplying the goods would include cartage as part of the warranty and claim. The staff to their credit did push Moran to fix the defect which they were reluctant to do, however when Moran stated that they will only collect the lounge from the place of purchase i was told i would need to pay for the cartage to get the lounge to Cranbourne because the store did not want to be charged by there delivery company for a credit claim. I would think that if Harvey Norman did not want to pay for the collection of the lounge they could have billed Moran for the collection and delivery under the warranty claim but seem to have washed their hands of the problem assuring me that they have done enough and if i do not wish to pay the $190 the warranty claim will be void leaving me with a totally unusable lounge.

My complaint is regarding a 5 piece outdoor setting called 'Lotus' which is made from wicker (a synthetic version of the material) The complaint is with the material used for the seat, in particular the 'wicker'. The complaint can be seen in all 4 chairs, in the exact same locations. The complaint is regarding the furniture now being unusable and dangerous. 
 
The product was purchased on 19/10/2008, and the first signs of deterioration were noticed  in July 09 - well within the 12 month period. As i mentioned though, this slight deterioration was confined and did not give insight into the condition that all chairs were going to eventually become. The condition has now progressed to all chairs in the exact same location in all chairs - which indicates a huge design flaw in material selection and use, and or a material fault.
In January 2010, the entire setting was put in storage until October 2010 where is was not used. Currently the setting is unusable and unsafe.
I would also like to outline that I am a degree qualified Industrial Designer and i have been a product designer for 10 years, and it is in my professional opinion that this deterioration is either due to a fault with the material, or the material is not suitable for this application.

I was later pretty much invited and given the line that my email with supporting photos were 'lost' and that the manufacturer did not accept any responsibility. These crappy products with the $700+ price rage need to be banned from being sold!

I find it annoying that errors by companies are somehow your problem? And the associated assumption that there is always a "dead body in the boot" and in our case that meant we must have been trying to cheat the company. Both suggest a lack of competence, training and selling skills.
We bought a washing machine and my wife bargained the tagged price down from $1295 $1050 for cash. When we went to pick it up at a "distant" warehouse we found according to the docket that we had bought a EWF1074 and not the EWF 1481 we thought we had been negotiating for. When we phoned back to the store (it was already 5.30pm and the warehouse was closing) we got the above response from the store manager. And while we were prepared to accept a possible error had been made, the notion that we were trying to cheat HN got us angry and the issue at this point is unresolved. HN need to review their training and the selling skills of their staff and moreover their "profiling" of customers. My wife who did the negotiation is Chinese and had to hand the phone to me because of an obvious "change of tone".

I bought a bedroom package from Harvey Norman Chirnside Park 4 weeks ago for just under $2000, the sales man told me he would keep me updated on when i will get my bed package, HE NEVER DID. I tried to contact him on several occasions, when he finally answered he told me he would call me back as he did not know the delivery date. THIS NEVER HAPPENED!

When the bedroom package finally arrived i found it to be scratched, damaged and in appalling condition. I rang and voiced my concerns with the Manager. She said that they could replace the bedroom package but it would be up to 11 weeks before i could get another. I was told that i was not entitled to a full refund.

I contacted Consumer Affairs and they informed me i was entitled to a full refund and that Harvey Norman Chirnside Park were in breach of the Refund Consumer Laws. I called them back to inform Harvey Norman of this. This was met with a rude abrupt response. SO MUCH FOR CUSTOMER SERVICE! I was then refunded my money but i was told that i had to pay for the return of the broken goods Back to Harvey Norman. THEY SHOULD HAVE COVERED THIS COST! Poor form Harvey Norman as u supplied damaged goods i should not have to pay your subcontractor to return the goods to you as you did not supply what i paid for.

I will never shop with you or any Harvey Norman ever again especially CHIRNSIDE PARK!

Steer clear of them!

We bought a mattress from Harvey Norman Mackay. Four months after purchase matress began to faulter with great big dips in it and ridges. We contacted store and they arranged because it was under warranty to get it fixed by manufacturing company. It had to be carted 1000km away we were without bed for 8 weeks. We got it back then surely enough same problem. Harvey Norman Mackay said they would send it back to manfacturer and get it fixed but we would now have to pay for cartage as it was out of warranty, I argued the point that this was the existing problem when it was under warranty. So between Harvey and manufacturer we did not pay. Due to the floods there was a hold up and it has only been returned to manufactruer, they have now had it 4 weeks and it could be up to 3-4weeks to get it back. They are going to repair it again. In the meanwhile we have been given the same replacement matress twice it is so uncomfortable but is considered by Harvey Norman Mackay as okay. My husband suffers from rhumitoid arthritis and at the moment we have to sleep on double bed to relieve pain from replacement mattress. The staff that took mattress away said he had purchased same sort as us and had the exactly same problem and the manufactures were so rude that he could not get any satisfaction this is Harvey Normans staff. I too have had to deal with the manufactures and the man was absolutely rude and said the matress would once again be fixed and I said so if it happens a third time you will replace he could not guarantee this to me. Harvey Norman are quite aware of this fact and that it is okay to let this happen to their customers. May I also mention that we have bought numerous goods from this store, the last purchase was late last year approx $5, 000 worth of computers. We have bought tvs fridges and stoves yet no one seems to care that this has not been taken care of. We want a full refund and will purchase a different matress off Harvey Norman, why should we at this stage have to deal with the manufacturer, it is now Harvey Normans responsibility to their customer to help
Harvey Norman have photos because we had to prove this to the manufacturer.
Debbie Clifford
[protected]/[protected]
Mackay

In december 2010 i purchased a city plush queen size mattress from the harvey norman store in coffs harbour nsw, i bought the mattress for $1100. At first the mattress seemed quite comfortable however after about 3 weeks i seemed to be experiencing a more than usual sinking / sagging feeling on the bed . I put the mattress on the floor and even tried another base but this didn't make any difference . I complained to the store and was then referred to sleep-maker to make an additional complaint . It is now mid january i have received a complaint form which i filled in and sent off, the mattress was then picked up from my home and taken for assessment . It is now February i have not received a call or message to inform me of what the assessment outcome is, i then called sleep maker and was told that my mattress was faulty and they had replaced the top layer, i then proceeded to tell the woman on the phone that i didn't want the repaired mattress and i should have been informed that it was faulty first, the woman then proceeded to tell me to take this up with the harvey norman store, i then called the store and was treated rudely and was told that he would see what he could do . It is now march i still haven't heard anything, i don't have a mattress and i'm becoming a little impatient, so i called once again and this time was told that he (the salesman) was conversing with sleep maker to get a refund from them . It is now mid march and finally the salesman has made contact with me " we have your refund available but you will have come in the afternoon or call the store to see if there is enough money in the till, i asked for the money to be transferred into my account and was told this was not an option, so i have called in twice to the store one afternoon was told not enough cash was available so i requested a cheque, yes that is not a problem i will post the cheque tomorrow, a week has gone by, i am back at harvey norman it is now march 28th i was told the cheque was sent on friday . I am still waiting for the cheque and i am appalled at the customer service from the harvey norman store coffs harbour, regards penny kyburz

On Friday, 9 March 2011 I visited Harvey Norman at Coffs Harbour and asked for a HP printer cartridge for my copier/scanner (HP) - I was served by Wayne and as the store didn't have the specified item I wanted Wayne said he would order same and it would be there within a couple of days and that he would call me. A week passed and I was in Coffs Harbour on Friday, 18 March and as I was close by I range the store and was put through to a man named John - I spoke with him and refereed to the sales slip I had and I was told that because of "stocktaking" or some such thing that my item had not arrived. I told John I needed the item fairly quickly and could he ring the suppliers and hurry them along - he replied "it would not do any good as it wouldn't come any quicker" -and he said I was quite welcome to come in and get my money back and buy it elsewhere. I was rather flabbergasted and said I still wanted him to ring the supplier and get back to me on my mobile as I was not at home - I was trying to give him my mobile number to call me and he said "he didn't have a pen on him" - I replied, well as you have my home number when you ring it the answering machine will give you my mobile no. It is now Tuesday evening, 22 March and I haven't heard anything from anyone at Harvey Norman. I know its a small item but I have bought other items from Harvey Norman - a fridge, oven, etc. and have been happy with the service. The fact is, I won $100 gift card last Christmas with a competition through our local newpaper - so I would not be receiving any money back if I cancelled the order. I would dearly love to be a mystery shopper! I am not a fool and do not like being treated like a fool. My name is Suzanne Ainger and my phone number is 02 [protected] (mobile [protected]). I would really appreciate a follow up phone call from someone at Harvey Norman (not John)...

We bought an air conditioning unit a couple of years ago from Harvey Norman in Bundall. The make was a Blueway which was recommended at the time. In December 2010 we turned it on at the beginning of a hot summer only to find that it was not blowing out cold air and only the fan was working. We contacted Harvey Norman in Bundall to let them know as it was still under warranty and they told us to contact the agent for Blueway (a completely inefficient man in NSW) He told me to email the receipts and documentation and would have a technician call me a week later (he was apparently very busy). Ten days later I called again. Was told to wait for Tech to call. I managed to get the number of the Gold Coast Tech who told me he was waiting for a purchase order number. Back to blueway rep...still no joy..Its now January and we are sweating! Back to Harvey Norman where Christine tells me she will take care of it and call me back. A week later, still no response. Called and spoke to Christine again. Same story she said she now had spoken to the Tech and given him a purchase order...two weeks later, the tech we are waiting for to call is not taking my calls, call Harvey Norman again..Christine says she will sort it out and call me back that same day. A week later, still no call...Its now the middle of March, we have gone the whole summer without an airconditioner and I will not be making any further purchases from Harvey Norman. How ridiculous...Go Harvey Go!

We bought a hp laptop we have had the screen and hard drive replaced under warranty . Then the optical drive done under extended warranty then the laptop was return to us smashed.We where then told parts are not in Australia and wont be for sometime.So after seeking legal advice was told to ask for replacment or refund from Harvey Norman as they sold us the laptop and extended warrany. They of course passed the buck as we though they would. Its every one elses fault not theres Stand behind what you sale.

Dear Sir/Madam,

I would like to highlight a recent incident which occurred last week. I made a purchase of 50 inch plasma tv from Harvey Norman in AEON Bukit Tinggi Klang on 19th February. I had the intention of mounting it on the wall and bought the wall mount set from them as well, the salesperson is named Raymond. The next day I received phone call from a person named Dave([protected]) stating that he was given my number by Raymond regarding the wall mounting. I inquired about the price and he mentioned 200. Assuming it would be professional service as it is recommended by Harvey Norman staff I agreed despite it being higher than the usual rate. They were supposed to have it fixed on Sunday but he called later to inform me he would come on Monday 6 pm. He was late by an hour and when he came, he was with another guy who is to be the person who mounts the tv. I was very upset with the way the handled the whole process as they were truly unprofessional and didn't have adequate equipments to successfully carry out the task. It seems like they were just in a hurry to get the work done no matter what. I kept insisting that they bring the tools and yet they proceeded with the installation. The guy kept trying to simplify the task and even recommended some components not to be installed to save time. They didn't bring the water level checker to ensure proper alignment of the tv and used paper to adjust height of the fixture. After installation I noticed the tv was unevenly fixed and it was slightly slanted downwards towards the right. Despite telling them, they insisted it was straight. I was so upset, but then just avoid commotion I paid them off. But I was unhappy with their service, so when Raymond called to check on the service, I complained about the servicemen, and told him I was upset. He said he would investigate but didn't make an effort to call me back. So I went to Harvey Norman to look for him the following day. He was not around so I made a complaint to Fazli. Then I noticed Dave was also there, it turns out he is an employee there as well, working as Samsung TV promoter. He tried to avoid me but with the help of Fazli, I managed to get hold of him. I sent him an sms earlier to rectify the problem but he didn't reply. So I told him to make alternate arrangement and not to bring the same guy again! Till now, no action taken. Fazli told me standard rate to be charged for 50 inch tv is only 150. They overcharged me and have done a sloppy job. Hope others will not be taken for a ride by these opportunist.

I purchased a Acer laptop in Harvey Norman Malaysia, which is at the Mid Valley shopping mall. actually i bought it at July 2009. But until the Januari 2010, my laptop already broken two times. I really don't understand what is the problem and even i am suspected about the product of this company. And at the second repair, they use nore than 1 month to repair my laptop. Originnally, i think my laptop is had a difficult problem to solve but when i take back my laptop, they just said they reformat my laptop only. OH MY GOD! They don't ever think their customer need the laptop to do their work. They just wasted my time to do such things. The service also bad. I am very dissapointed to the company and i will not patronize your company again.