Hatton National Bank [HNB]
Reviews and Complaints

I got a call from credit officer nawam mawatha branch today morning to collect my credit card and she told me to galle branch and send a memo to give card to me.i called galled branch and they said me no need of memo just go to nawam mawatha with my ID Card.so that i went there at about 2.15pm and they ask me a memo.i said that galle branch told me that no need of a memo.then they call the galle branch and had a argument with them.nawam mawatha credit officer and the other officer was so arragant and they refused to issue the credit card to me.i ask for the reason and they said galle branch refused to send a memo to them.then isaid that that is not my business and why would you verify me by my ID card.the lady said that ID card can bring another person.i said that just check with the photo in the ID.how ever they don’t give me the card waste my valuable time.

Like some of the complainants I am unable to access my accounts since Nov.11 2022. I have called no less than 50 times on pay calls from the US.

I was able to talk to a customer service agent only 4 times - I have the email evidence. I think there are only 3 or 4 agents - twice spoke to the same young woman.

They don't seem to have any supervisory support who can escalate the issue to any tech division, who can go beyond the telephone service.

I have written to the Central Bank ([protected]@cbsl.lk) twice, and gotten response from an anonymous person, Both times stating, (this is a copy from the email:

Dear Mr. Wijetunge,

This refers to your email dated 10.12.2022 on the above subject.

Accordingly, your matter has been referred to the Chief Executive Officer of Hatton National Bank under CRN: FCRD/2022/DEC/0128 for consideration and necessary action, and they will inform you in this regard in due course.

Yours Faithfully, Director, Financial Consumer Relations Department, Central Bank of Sri Lanka.

Above is the 2nd email. Nothing more has happened.

Its a simple matter for the IT dept to contact me and after verifying to make the changes. I was told the Tech Dept is on the next floor of the head office building at Jaya Mawatha.

Having done all the research, I have come to the suspicion that the Bank is fraudulently using US Dollars of Sri Lankans living abroad! All the financial frauds going on in the country cannot function without the support of financial institutions of the country. The Central Bank's oversight of these institutions is in question. After all this is the same Central Bank ... Need I say More?

Ranjith Wijetunge

I am a Priority Circle Customer. When I tried to log on for Online Banking on Tuesday, although I entered the correct password, it was rejected. I tried to change the password and I was asked to enter a debit card number. I do not have a debit card. I had an online chat which was abruptly stopped. I emailed the Priority Circle Managers at Wellawatte and Bambalapitiya, but did not get any reply. At present I am not in Sri Lanka.

Today I tried to log on and observed that my account has been blocked and asked to call +[protected]. When I called the person who answered said that he cannot hear and cut the call.

Please restore the online banking early.

N. V. Gooneratne

I had good access to internet banking at HNB until recently. HNB implemented a new system and since then I did not have access to my bank account online. I informed them that I do not have access to my online account on the 26th of November. Despite emailing the HNB e-banking service, and the board of directors, there was no progress with my query as of 7th Dec 2022. Therefore HNB e-baking service is appalling and I am not sure the directors of the HNB board can do anything to provide better service to their customers if not customers have no option but to leave HNB. Particularly, I used to see all my accounts online before the implementation of the new online system, and with the implementation of the new online system, I cannot view the accounts as before. I cannot visit a branch as I am living in an overseas country.

hi

I am Rimshan Thoufeek ([protected] A/C No), my online banking was blocked before three days due to incorrect authentication. today I try to contact customer care more than 30 minutes but there is no any responds yet.

I don't know how many staff working in customer care of HNB bank to make peoples delay like this, anyhow please check at 2022/11/18 1 pm to 1.30 pm how many calls they attend to make this delay.

Actually I need to make some payment through online banking to purchase some goods to my store.

I have been trying to get through to HNB hotline today & was on hold for exactly an hour because no one responded. If all the hotline agents are busy, they should have a system to get the clients contact details & get back to them without keeping them on hold. I tried to talk to an agent on the 20th as well. Then too I was on hold for about 20 minutes that day. This is so absurd & unfortunate as I am one who should bare the telephone bill. This is not good to the bank's image.

I deposited 20000/= to BCI campus to this account number ; [protected]

But I didn't received the slip.

Date : 01.07.2022

Time : 3.50 p.m

ID no : [protected]

Venue : Negombo main branch CDM

I sent money from my account to my friend through the internet banking app. But he did not receive the money and I did not receive any note of payment, but the money was deducted from my account.

2022 june 24 16.32

3000

Ref no. SD4087543

2022 june 24 16.32

3000

Ref no. SD4087058

Account Number -[protected]

PERERA M M A M

Grandpasa branch

Friend acc number

[protected]

Supun lahiru

Sampath bank

Ragama

I like to kindly inform you

I was accidentally deposited wrong A/C

Amount 95000,250000 dated 07-02-2022 & 08-02-2022.

After that I was stop the both payments officially from HNB Piliyandala Bank officer.

After that she said you want to get the all legal actions about deposited otherwise we can't do anything from HNB only we can do the stop the deposit

Then I went to piliyandala police station did the all things and court's orders twist

But the HNB Piliyandala branch didn't say clear idea then I have suffering very big problems

I was deposited that money prawn my gold jewellery I want to pay much more interest

That last few months.

I want to kindly attention that my problem

I highly appreciate.

I have withdraw money from the hnb atm near to jetwing blue hotel negombo (2nd may) I have select rs2000 but from the machine I received rs5000. I have face this incident several times. I want to withdraw the amount that I want, not the machine gives. it happens for my freind also. many foreigners use that machine this will hapens to them as well. fix this immediately please thank you

I have been running a bottled water distribution company for over 15 years and have been maintaining the account at HNB Kurunegala Metro Bank Branch for a period of five years to carry on its financial activities.

The Covid 19 epidemic from early 2020 disrupted business and made it difficult to pay for staff salaries and administration.

Due to this, the balance of the above account fell to Rs.46.83 as at 31.08.2021 due to the further decline in business activities. A service charge of Rs. 300 was levied for not maintaining a valid amount and I deposited Rs. 2000 on 02.10.2021 to maintain the account.

Despite my financial difficulties, another penalty of Rs. 4, 000 was charged as a service charge for the month of August. The manager has also informed that service charges will be levied in this manner for this month as well.

I look forward to taking reasonable action.

The HNB kantale branch declined my account opening request and they said that HNB decided to stop opening new savings accounts because of advice from the head office. Is this true or are they trying to mislead customers?

On 31st July 2021 a payment of Rs. 2000/- was debited from our current account (joint account) as TOD service fee while there was no TOD/facility obtained against this account & there was a credit balance. Thereafter when informed the respective branch manager, he agreed that this payment could be reversed which did not happen. However, when checked the account balance on 01st September 2021, further Rs. 4, 000/- was debited from the said account as TOD service fee while there was a Credit balance.
When contacted the customer service agent same time, he stated that the Current accounts are handled in branch level & passed the complain in an ignorant manner.
Even though I have sent an email in this regard on 01st September 2021 no action had been taken so far.
This is really disappointed & seems to be really unfair & unreasonable.

Please kindly update my new mobile number

Please update my mobile number

I am Upatissa Samarakooon and reguler user of ATM at Katugastota branch. I regret to inform that the hand washing unit placed in front of the bank is defective. Customers cannot use this. I shall be thankful if you can bring this matter to the notice of the branch manager and rectify the same.
Thanking you

Dear Sir/Madam,

This refers to the above subject matter, I am very disappointed about the service given by E-banking unit at your HNB Bank.

Please kindly go through with the below matter and give me a quick response as soon as possible.
On 26thJuly this was happened and I made the complaint to reverse or credit to the relevant account to this payment (Reference No:HNBEC2846232) but nobody has contacted me from the HNB E-Banking unit, after giving many calls they said it will take 2days. I waited two days and again I have given many calls, they have given a new reference No.HNBEC2849429, and said payment has gone to commercial bank and asked me to check the payment with Commercial Bank, City office giving this payment reference SD4486329.

Commercial bank, city office branch checked with their relevant department and said they haven't received such a payment like this and they advised me to inform to your bank the payment may be hold by the central bank as a hold payment and ask you to check with them or check with commercial bank rather than saying customer to check.

After that 29th July morning, I have given many calls to e-banking unit and explain the above situation and Send more than 2 or 3 emails to reverse this payment back to my account. At that time also they have given me a new referenceHNBEC2856693. Still I have been giving calls to them they say only they have mentioned the issue relevant department will look into this matter. But Nobody given a call and tell me what is happening.

I wrote all this to remind what has happened. Now don't say you need time, I have given so much time you to resolve this matter. This is my salary payment coming to your bank every and each month. I need money today because this has come to the weekend, I can't wait I have to get medicine and other stuff, before 3.00pm please reverse the payment back to my account.

It is very sad to say your bank has very poor relationship between the bank and the customer.

I need my payment before the day end.

If you not settle my payment before 3.00pm, I will write to the higher authority.

Thanks

Rene Susara

I have a credit card facility and it was sent to the CRIB during March 2021.
I have settled the minimum amount they asked me to deposit on march 31 and after that I have deposited Minimum amount Every month.

Because of the High rates and Unnecessary charges I asked for an Instalment plan 18th of june 2021. And facility was converted to an instalment plan. Even though I have settled Balance for the CRIB Issue on March 31st, it is still showing on The CRIB Status. So I called the HNB Recovery department which I had to face the worst customer service, (Specially the Manager-Mr Sudeesh De Silva) if they could provide me a letter stating That I have settled the Minimum amount which lead to the CRIB issue on march.
But they told me to wait for another 6 months until they could issue the letter.
Even though I pay my monthly instalments. And already debited the settlement for the CRIB issue on March, my profile will be shown on CRIB for another 6 Months.
And I can't request for any loans from any banks because of this issue.
There are lot of things I can't gain because of a one month status although there are no arrears now.

Today I happened to call HNB Nuwaraeliya Branch for a simple thing to get some assistance and advice on our POS Card machine about charging manually a credit card.
Telephone 052-2222348 first the call was answered by extension 114 Assistant Manager, then it was transferred, to second person, then 3rd person then to 4 person where she used very rued language then the 5th person said the subject person about the POS Card machine is at lunch.
He took my contact details saying the subject will call us.
It is a pretty shame a leading commercial Bank like HNB transferring of a customer calls round the BUSH, it shows none of the staff are having the right knowledge to solve customer issues.
In my words it is passing the ball to others, simply none of them wanted to take the responsibility help customer, find a solution.
THE WORD SORRY SIR what I hate to hear, first if they are not having the right knowledge they should get trained and then answer a customer call.

I' am one of the corporate customer for Hatton National Bank banking since year 2004. I have millions of loans with the HNB and settle all the loans on time with the huge penalty charges all the times. Also with my business bank is gaining hugh commission charges from my accounts.
Unfortunately due to Covid Pandemic, whole my business lost over 100 vehicles had to sold paying with hugh early settlement charges to 2-3 banks.
On the last stage I request from HNB Ragama branch to give me a concession to settle one of my loan on 01st Feb 2021, unfortunately i got a reply on 22nd Feb 2021 (After 21 Days) mentioning that they cannot waive off the early settlement charges as per the bank decision, and they gave me Rs. 12, 000.00 reduction for 3 Million loan.
When we have business Banks are coming behinding us and giving us loans and when business people had bad times they are scoorup the customers.

I want to inform all the business community be be careful when you'll dealing with the banks, specially HNB.
Bank manager's cannot take any decision on this only people who are sitting in big chairs doesn't know about the customers background.

If any of the bank Directos seen this message do contact me, I never use HNB in the future for my business when the things back to normal.

Thanking you