Crescent Bank & Trust
Reviews and Complaints

I purchased a used car at a dealership back in May 2021. I should have realized something was wrong from the very beginning because when my very first payment became due I had no paperwork from the loan company. Inquiring at the dealership I was told my account hadn't even been set up yet and I needed to make my first payment at the dealership, which I did. I was on-time for the majority of the time, then COVID began to impact my company and therefore my income. I wrote them a letter about reducing my payments or refinancing. I never received a response. After my first payment became late in January 2022 I called them and they provided me with an extension, stating I could do 2 of them for the year. But that the second one would have to be done after the due date. I was assured that since my request was in, the extension would be processed automatically in February. It was not. I had to call them in March to find out what happened. It all went downhill from there. I was told by their representative that as long as I made my current month's payment on time and I paid extra that I would get caught up on my past due payments. So following these instructions I paid extra when I made my monthly payments but for some reason I kept being assessed late fees. He and everyone I spoke with after failed to mention that payment of the current month's payment doesn't matter because your payment will be applied in the way that best benefits the bank. Meaning whichever way will cause the customer to continue to incur late and extra fees. So they were applying my payments to the past due balance first and not to the current month, causing the current month to be marked as late and to be charged a late fee. And of course they report you as late to the credit bureaus. Crescent Bank takes no responsibility for the mis-information being said to their customers. They are a predatory lender. Even when I did get caught up, they applied my payment in a way as to continue to charge me fees. I've asked for an account reconciliation several times and have been assured a supervisor will call me back but they never do. I've mailed 6 letters between August 2022 and December 2022. They were all ignored. They repossessed my vehicle in January 2023. I made arrangements to regain my vehicle and was told what all of my charges were. More than a month after the repossession was resolved I got hit with a completely new fee and an increase to my loan balance was reported to the credit bureaus that dinged me by 17 points. When I called to find out why I was gaslighted by the rep, I asked to speak to a manager and was given the run around telling me my account is valid and doesn't need a reconciliation. I have yet to be told the same thing twice about the way payments are applied. They literally have a different process for a payment that comes in early, the day it's due and the days after. The process used is what serves the bank best and they do not care how much it hurts the consumer. I asked for the address of their legal department and was given an address that doesn't even exist for them online.

I have a car loan through them, due to medical reasons I have fallen behind and was repossessed on 7/21/22. I called to get pay off with repo fee's amount to pay the car off due to my condition. Can't remember the exact amount, but it was less then 2,200.00. I paid it. Talk to representative about my total confirming that it was paid and I would be getting my title. Representative confirmed. I paid it on a Friday. Couldn't pick it up till towing facility got paperwork. Crescent Bank did not send paperwork till Monday and was told on Friday they would send it out right now. Well I called to check on title on the 10th of August 2022, and was told I had a balance of 280. 00. The guy I spoke with did not read notes, just kept repeating himself. Then I called back 8/22/2022 and we are now at 900.00 plus. When I called on the 7/21/2022 they made the mistake. There reps mislead. The representative even told me the back would cover the towing cost due to a agreement or contract they have with them. Considering crescent Bank ( repossession department, is what I was told) did not send paperwork out on Friday as they should have , but instead waited till Monday to send out. To me sounds like it's the bank and the towing facility to make money. Pick up Thursday night, so they keep till Monday.

Worst company i have ever dealt with. I don't understand how they are still in business. Ive had my loan for 2 years now and 75% of all my payments have went to interest only. Nothing towards principle. I pay370 a month and i have only bought my balance down by a lil over $500. They start harasseing you the day your bill is due. Cust service is rude and they try to threaten with repossession every other time i speak to them.

I'm not sure what is there address but it doesn't really matter. what matters is what they are doing to us. the people. And what i mean is Crescent Trust and bank. My mom just got a used car. ( it would have been brand new if the people didn't drive it to the dealer ship ) And put down 11 k down for the car. ( Dodge Avenger ) Now she has to pay 300 something every month. So she was paying for it ( Almost one year we have had the car ) And she missed four months now. ( on her fault don't get me wrong >: damn gambling and no more ! ) Now some facts about my mom. Is she is a retired Vet. So she stays home.So any way. My mom has three people for her contact list. My one good friend ( which her phone is off at the moment ) My grandpa and her some what good friend. Are getting calls. ( we tried to talk to them about making a payment. For the months she missed and then making another payment. for this coming up month. ) Only they are refusing to take the money. ( is that right ? Can they refuse the payment ? ) well she got a call ( on my phone ) And they had to speak to her. She takes the call and says look i got into a car accent last night. ( she was parked in publix and some baka rammed into her. and took off while she was in the store ) She reports it to her insurances this morning. Only to have them say she has 500 taking out for the fixes of the bumper. So know we need to fix that on top of the Harassment. They call every morning. Every day. And demanding a payment now on this day. Not tomorrow not the next day now. So my mom said to them look your going to get the payment on the first. And they refuse to agree to that. On top of that they are saying what she put down on the car when we first got it. Is pointless. Saying that its not there or here. WTF does that mean ? Does it mean we are giving our money to you Butt wholes for nothing ? Really ? Man that really just stinks if people are having so much trouble with this bank. Really we never heard of them before. and now i wish i never did. So yea pint is. THEY SUCK MONKEY BALLS ! Word of advice for any one.. Never go with this bank. They suck you dry. They call you every hour and minute it seams and tell you to hand over the car or get it taking... Good luck with that >:

13 days ago my car was repossessed by Crescent Bank and Trust, when I called to see how to get my car back I was yelled at for not paying my loan. I decided not to yell back because it would not get my car back any faster. I filled out all of the paper work they request, jumped through every hoop the set in front of me. It took them four days to decided if how I was to get my car back. They made the decision at 3:30pm (on the west coast, 5:30pm their time) that I needed to pay the loan off and when asked why they took the car they told me it was from not paying my loan. When they finally told me why they took it, it was from missing two payment in 2009 and that I have a lot of interest accrued. They told me the only way to make the payment was via Western Union or by Money Gram, my father was lending me the money to pay them off. We had to drive to LA to get the money transferred from his account to Crescent Bank. I called to get the routing number for the transfer and they refused to give it to me. Stating that the agreement was to make the payment through Western Union or Money Gram. I was not about to withdraw a large amount of money and then walk around with that much cash. After 20 minuted on hold they finally gave me the routing number. The money was to be transferred the next day, I called three to four times a day to see if the money was received. It took them four days to say the money was received. In the mean time I was accruing storage fees and rental car fees.
To get a hold of someone at the bank is hard, no one answers the phone and when they do they are rude. It took a call to a supervisor to get them to release my car.
This company seems to do this to a lot of people...they should be closed

Cresant Bank is the worse loan institution I have ever had the miss fortune of dealing with. When will the Federal Government do something to control these people. I have never been treated so rudely. They act like we are worse then what you read about loan sharks. I feel like I am dealing with a check cashing company. I would advise everyone to boycott this company. It would be nice if everyone of them lost their jobs and collection agents were calling them. I truly believe these people love to terrorize and antagonize people. Their qualification for employment must be rude, mean, and nasty. They will call any number and call you on it whether it is your phone or not. They will even leave threatening messages on other peoples phones. I know this is not legal but they always get away with it. We should unite and stand together against them. Maybe as a group we would stand a chance.

We had a loan with this bank for over 3 years we had 10 payments left to make. We were 36 days late which I know is our fault but they refused to work with us and repossesed the car. This company will send out a person to take the car in the middle of the night and then turn around and call you the next day for a payment. Please beware of them! If you can find financing with another bank I advise you to not stay with Crescent Bank. The people are rude and will threaten you verbally.

I came to the search engine in order to find their phone number to contact them on a refund issue and I learn that they are a rip off company. I am truly disappointed. Now I do not know what to do about this situation; do I continue to make my car payments to them? I knew something was fishy about them. When I purchased my vehicle I paid down a large amount of cash and the price on the car went up instead of down.

Crescent bank is the most unprofessional and most rudest un pleasant people i have ever done business with. Over two years ago my husband took a loan out and Crescent bank was the bank who was financing our loan. Less then 6 mos into our loan my husband became unemployed and we fell slightly behind on the loan by slightly I mean less then 15 days past due the loan was always paid every month but isf you are even just one day behind on your loan they will start calling all your references on your original loan app. and harass them they will harass your family numerous times a day they call your job until they get through to your boss and they tell your boss your behind on your auto loan. They have insulted my family members numerous times they have called my in-laws and demanded payments or they would go into there bank acct cause they said they could legally do that even know they were not at all on the loan. recently they repoed the car for being 13 days down my payment is $450/mo and they want over $2000 to release the car all in fees. I don't know how this bank is getting away with the things they are doing . I have filed a complaint with the Attorney General hopefully it will do some good. Be ware of Crescent Bank Please don't give them your business you will regret it.

***** YOU CAN MAKE A DIFFERENCE WITH A LETTER *****

To make a long story short... I was working with an AWESOME rep from CB&T. She is located in Virginia. She worked with me as I kept her updated on my situation. She even helped me get my loan modified! ASK ABOUT THIS OPTION! ASK ABOUT EXTENSIONS! Then suddenly, my account gets transferred to the Louisiana office. Generally speaking, these people SUCK! They are rude and just pushy "collections" people. They have NO courtesy or compassion.

I am here to tell you... DOCUMENT your experiences with date, time, names and phone numbers they call from. WRITE A LETTER with your experiences in chronological order. SPECIFICALLY state how the experiences made you feel, how the calls/information/service violates your rights as a consumer.
Let them know you WILL PURSUE LEGAL ACTION for every violation under FAIR DEBT COLLECTIONS PRACTICES ACT, TITLE 15, CHAPTER 41, SUB CHAPTER V, SS 1692 A-P, which is punishable by $1, 000 per violation (i believe).

State you will document ALL COMMUNICATION from there on out and should their threats/intimidation continue, you will pursue legal action to the fullest extent of the law. Your letter serves as a warning to them and notifying them how much you are aware of YOUR RIGHTS!

DON'T BE A VICTIM! STAND UP AND PUT THEM ON NOTICE!
You must have everything documented. YOU DO NOT HAVE to divulge your personal information OR your personal problems to anyone. IT IS ILLEGAL FOR THEM TO ASK THOSE KINDS OF QUESTIONS. Its none of their business! THE CANNOT THREATEN YOU, if they have no REAL INTENTION of pursuing the threat. I.E. They can't say they are going to repo your vehicle and not do it. THEY CANNOT CALL YOU AT WORK IF YOU TELL THEM NOT TO. THEY CAN CALL YOU 20 TIMES IF YOU DONT ANSWER. ANSWER THE PHONE. Document the calls! Its in your benefit. Maintain communication with a rep you feel comfortable with. Refer others reps to the primary person you deal with. A good rep will work with you.

After I wrote and faxed my letter... It took over a week for a response and I must say, I was given a nice apology with a confirmation of receipt of my letter. My requests were respected and agreed upon. :) They now know not to mess with me. I am armed with my rights! :)

HOPE THIS HELPS!

GOOD LUCK TO YOU! :)

I have worked in collections, during my life time. However; never have a experienced such unprofessional ethics. There was a message left on my employer's voice mail stating that I was 14 days past due in making my truck payment. Which is so embarrassing #1, but #2 with my last payment I enclosed a note stating that I would be making another payment on 4/10/09 which is tomorrow. Then they called back and after being told they could not speak to me due to the fact that we can not receive personal telephone calls. (which they have been told before in writing as well as verbal) The representative known as WANDA only asked to speak with personnel, so that she could verify my employment. WTH?

I like many others who have posted, have NEVER received a statement, didnt even know I should be getting one, since I have asked several times for an payment book in the last two and half years. I have still not received. I just simply put a check in a envelope with my social security number on the check as a previous representative had instructed me to do and mail it like that.

This company has called my job and family members explaining that I was late only 30 days. Asked if my family members, could they help me get caught up. I had requested that the car be picked up several times and no has attempted to come and get the car yet. I no longer want to be involved or deal with a company that call and give out personal information. this should be against the law for them to do such things.

The worst bank ever. My husband and me both have accounts with them, but my husband and me have different bank accounts. When he paid his car, they deducted the payment from my bank account. To make a long story short - the so called 'collections manager', did not know her right hand from her left hand. I felt like I was talking to a 10 year old spoiled girl with no brain. After explaining the situation 20 times, she decided to keep my money on hold and not credit me. My bank account went overdraft because I had charges going in, and in overdraft charges alone not counting the payment deducted without my authorization, there are $250 at least. This all happened while I was on vacation with my 3 kids after working one year. As of today, she still has not credit my account, and they were so ridiculous to ask me to borrow the money from my husband then. I will send a certified letter to a BIG manager there with proof of their unethical practices and will also refere them to the BBB. Sweetie find another job at a local candy store.

I have my vehicle financed thru Crescent Bank & Trust. I have never been late on a payment. When Houston got hit by Hurricane Ike I called the bank to see if they would defer my September payment because I was unable to work due to downtown being closed. They said sure not a problem, (called on September 22 my payment is due on the 28) Now I get a call today October the 15 stating that they are refusing to defer any payments and i need to make September's payment now and Octobers payment is also due now to. I think they really need to get there ---- together. They of all people should know how bad it gets after a hurricane and i am sure they all needed a little help during that devastating time so why can't the return the favor? I don't think they give a crap about there customers all they want is there money and they don't care what the circumstances are. I will not do business with them again and if i could get my vehicle refinanced somewhere else i would do it in a heart beat.

I just received a car loan from this same bank in June of 08. These rude people at this bank will call you if you are 10 days late. It will always be by a rep that threatens to reposes your car after 30 days. One of the reps had the nerve to ask me why my payment had not been made. She then went on to say that it is her right to ask me that and that she was the Lien Holder on my acct and that I better respect her. I called the company that I got the car from and ask them what kind of company did they get me involved with?

They stated that they did not know of such an idea of them taking your car after 30 days of non-payment (which I have not been late) nor for them to be so Rude when they call. I am trying to refinance my car with someone else right now. Otherwise I am gonna return my car to them.

I can't take 5 years of this from anyone...

Cresent bank employees are very rude and unprofessional. They call and talk to you as if your nobody, quick to threaten you with repo... And keep an eye on your credit report they will report you late when your not. They put a hold on my acct so I could not pay my bill so they can repo it. When you make your payment they will not process it until the 30 th day mark so you can get extra finance chrgs.