WesBank
Reviews and Complaints

Wesbank does not respect people's time. I called them to confirm when they close and they said 17:00. I got here at 4pm and I received no assistance. I come from EL and I don't have the money for this back and forth. Mohau Ratume, the controller of the account I am querying about responds to emails after months and clearly she leaves work early too. When I call her she is difficult to reach. I am appalled by this level of service. My brother passes away in 2019 and my issue has not yet been resolved

My car was repossessed by Westbank and I am being financed by Standard Bank and Westbank say they have the natis of the car from 2020 and by them the car is belonging to Jimmy Nkosana Minisi who took out a financing with them at 2020 an his owing more than R300000 I told them I bought the car at Inspectacar 2022 July and was financed by Standard Bank and they called them to confirm which they agreed I have a finance with them and not in errors but Westbank said they have the natis of the car how did Standard Bank get them

2 online aplications

2 telephonic applications

10 calls

countless e-mails

3 complaints submitted

All this just to refinance my balloon payment. Eventually got the contract but now harassed every day for the settlement of my account.

All this over the last 3 months!

No one but no one has responded on my complaints submitted. I repeat my case every day to the consultants, nothing is done and I get the same call the next day and and and

Its like ground hog day.

I have NEVER had such poor service from any bank, they will never get repeat business from me.

RE: Stop sending me SMS spamming marketing.

I am sending a reminder that I will take legal action against WesBank for SMS spamming, for SMS harassments, for violation of my privacy rights, for spamming policy violation, for reckless trading.

I have tried numerous times to opt out and I keep receiving spam from this bank.

I do not hold an account with your bank, and I have no business to do with your bank.

Therefore, I want you to remove my phone number ([protected]) from your system, otherwise I will contact my lawyer.

The spamming is causing me financial, emotional and distress and panic attacks.

I am Mrs M.G.Madiehe with Id no [protected] Myself and my husband Setlled all the amout we owed to you Ref no.[protected] of R269 604.33 even the Proof of payment was sent in time to this following E mail .[protected]@gmail.com on 24 February 2023 eversince i waited for my ownership papers and i telephonically requested my papers of Mercedes ML 350 Reg .BZ23LZGP and now the disc has ended on 30 April 2023 what i need to know who is going to be liable to pay the penalties for that registration number cause i am continuing with it for life and is already reflecting on most of my insurances and what make me more worried is that i have tried to renew it via FNB App but it was rejected so now i am only left with only 11 days afterwards ill be getting penalties and traffic fines

Can someone pls assist me

Yours Faithfully

Mr Sello Godfrey Madiehe

[protected]

[protected]@gmail.com

[protected] /[protected]

Good day,

Please kindly assist : -

On Friday, 05 May 2023 I received a sms from Wesbank that payment of R2677.05 is required from me.

I will not be making such payment due to the below dated and attached communications to Wesbank representative.

24/03/2023 Faulty vehicle delivered from Johannesburg to Port Elizabeth.

24/03/2023 Same day communication to the Dealer and Wesbank informing the status of the vehicle and wishing to cancel the deal.

27/03/2023 All communication between myself and the dealer and video footage and voicenotes emailed to Wesbank Rep Mpho Leboko [protected]@wesbank.co.za

30/03/2023 Dealer responded that the vehicle had major faults and in agreement of cancellation of the vehicle finance contract.

13/04/2023 Wesbank provided positive update as per dealer repairs will be completed and vehicle transported back to Johannesburg for Account to be settled and Finance reversed from my name.

After numerous follow up and my cry to the service centre agents and requested cancellation feedback from Mpho still to this day it has not been confirmed and NO feedback has been received from Mpho Leboko.

I urgently need a higher-level representative on this matter as it has been 1month and 14days not in any position of this vehicle.

It has been one month entering in a vehicle finance between Mega Auto Boksburg and Wesbank. After notifying Wesbank of the cancellation of Purchase agreement between myself and the Dealer.

To this day the contract has not been terminated after numerous follow up emails and communication between me, Mpho Leboko, Bongane Khesi and Brandeis Kinnear.

I have been more than patient and kept my calm throughout the inconvenience the deal has placed me.

Not for one day this vehicle has been in my possessions or I made use of it, and I feel Wesbank has not had my best interest at heart in the matter by staying on top of the dealer for a refund and to assist in the upliftment of the finance against my name.

It has been one month that I am left without transport and not being able to purchase another vehicle due to the existing contract reflecting against me.

Please can I get some assistance as I am beyond dissatisfied with the service rendered thus far.

My late farther acquired a vehicle through wesbank vw finance upon his passing I'm the executor of his estate. I approached wesbank for refinance of the vehicle the requested a R200000 rand deposited for the vehicle and when I applied for a new vehicle the same story. Whenni enquired for the reason I was told that the vehicle was over valued also the the new vehicle after numerous tries I was told my credit score was low and now the vw finance is threatening to repose the vehicle please assist. I'm earning enough to pay an installment of 12000 but my creildit score is due repeated applications trying to get assistance

I paid up my terios 12/01/2023

R Solomons [protected]. I hve send so many emails up till today I haven't received my papers. I am demanding a paid up letter today to be send to [protected]@gmail.com. I am relocating in two days. I want my paper work. I made over 20 calls to youre client services department which I had no joy. How long do I still need to wait on my papers. Am I the wrong colour because it looks like you people are taking me for a fool. Was I any other colour alot race would this be the case

First, I called to ask for extension of my contract as I could not finish it on time. I was then granted and the next thing I was called by a collection company. I paid through that company until I stopped. I then called and sent emails to Wesbank asking for a statement on my account as I feel the outstanding has been paid up. It was on the 15th of February when I was promised a statement in a period of between 24 to 48 hrs period. When I then followed up after this period, I had no response to date.

My car is a VW Polo 2015 Model.

Account no: [protected]

Dear Sir / Madam
Reference : [protected] EL Janse Van Vuuren
Since November 2022 I forwarded correspondence to [protected]@wesbank.co.za requesting to reinstate the monthly debit order that was canceled by Wesbank due to a duplication of the abovementioned account
As yet I have not received any correspondence from them
It would be appreciated if this matter could be solved as a matter of urgency
Kind regards

we purchased a vehicle from SMG, a Chery Tiggo 7 Pro, the interest rate was 13.78, so we queried the rate and it was dropped to 10.5%.

i have been calling customer service from the 28th November to assist, with no joy. i spoke to Legogang, who sounded like she could assist.

She asked me for the email I recieved from Wesbank, i literally sent it over 10 times and Lebogang says she cant open the file, i even used another email and sent, and she still cant open, so i asked her to send to management or get them to call me.

She emails me saying, ok np, email [protected]@wesbank.co.za, is that the service you provide to customers?

i am very dissatisfied with Wesbank and the services.

Good day,

I hope I'll have better luck than the 90% of Wesbank clients, (according to the reviews).

My name is CH Smith, ID [protected].

I cancelled a policy I had with M-Sure, and the money was paid over to Wesbank. I have been waiting for that refund from Wesbank for a long time, and I am not prepared to wait any longer. I have spoken telephonically with the call centre many times, always waiting at least 20 minutes for someone to answer. Whatever documents Wesbank asked for, I sent immediately.

These are just some of the emails I sent after I cancelled my policy with M-Sure.

Cancelation of policy SAW-3116976-POL_2191205 and SAW-3116977-POL_2190927_SMITH

To Wesbank.

Attached are the two documents that were requested, in order for me to get my refund. (Documents were attached).

I got a reply saying that they cannot verify my email address.

This does not make sense as you have communicated with me for a few weeks now and I had to verify my email address, as well as ID, etc

The information Wesbank requested after my previous email to them, I sent it immediately.

The Policy I cancelled:

AMH - Kia Warranty Booster and Importer - RenewTech Plan

Policy number: [protected] and [protected]

M-SURE did confirm that my policy was cancelled.

We wish to advise that the abovementioned policy has been cancelled. The benefits that this policy provided have ceased with effect from 10 Aug 2022

An amount of R3254.83 and R1863.96 to your finance house. Please allow 3 – 5 working days for the refund to reflect in the account.

Another email to Wesbank.

I sent the documents that were requested. You replied saying the refund has been requested, and that it will take 3 - 5 working days for the refund to be successfully processed and paid. The reference number for the refund request is: [protected]. Today is the 7th day, and no money has been deposited.

I waited and no payment. I phoned again, also holding on a long time before someone answered.

Wesbank only gave me this information after the 3rd time I phoned to ask about my money. They needed proof of payment from M-Sure, so I sent an email to M-Sure:

I have cancelled the attached policies in August already. You contacted me confirming that it was cancelled and that I must contact Wesbank to get the refund. I did exactly what I was told. They confirmed the cancellation, and I was going to get my payment within 3 – 5 days. Nothing happened, and after a lot of frustration, I still haven’t been paid. They informed me that I need to send the proof of payment in PDF format reflecting the below information:

- The bank the transfer was made from

- The amount of the transfer

- Date of the transfer

- Reference number used

- The account number the transfer was made into

Could you please send me the proof of payment as soon as possible.

Email From M-Sure:

Kindly advise Wesbank to contact us as payment was made in bulk and there are other client’s details.

My answer to M-Sure:

Could you then just please send me the proof of that. They will not accept the answer you gave me and would just tell me to contact you again.

M-Sure just gave me the same answer again, that they pay in bulk and that Wesbank has the proof of payment. I contacted Wesbank again informing them what M-Sure said.

Then after not hearing anything, I sent again.

This is regarding my policy SAW-3116976-POL_2191205 and SAW-3116977-POL_2190927.

I don’t know if you remember me. I phoned you some time back about my refund from Wesbank. You informed me to contact M.Sure and request a proof of payment etc, which I did. I’ve been battling with them all this time, and they keep on telling me that they make bulk payments and that you can contact them regarding this. It looks like the only way you are going to get this information is to contact them from your side. I would really appreciate it if you could please contact them and let me know what’s happening.

I heard nothing again, and I sent an email again.

This is regarding my policy SAW-3116976-POL_2191205 and SAW-3116977-POL_2190927.

I just want to find out if you received my previous email, and if you have any feedback regarding this issue.

Could you please let me know.

Back from Wesbank

Thank you for your email.

There has been no update on the matter as yet. Once feedback is received, I will keep you updated. A follow up has been made as well.

I heard nothing after that, so I made contact again.

I cannot understand that it can take Wesbank this long to find a deposit one of their insurance companies made. Surely this information is available on Wesbank’s computer system. I have been waiting for this refund for a long time now. All the documents Wesbank asked for, I sent. The only thing that Wesbank needs to do now, is to get the proof of payment. It cannot be that difficult. What else must I do to get my money? I am desperate, and tired of waiting.

Again, no reply.

I sent another email to Wesbank

Regarding my policy SAW-3116976-POL_2191205 and SAW-3116977-POL_2190927

I sent you an email on the 13th of October. I am not sure if you received it. I just want to let you know that I still haven’t received my refund. I phoned this morning, but still haven’t got a definite answer. Could you please try and find out what the delay is and get back to me.

And still I received no reply whatsoever, and I am still waiting for my refund. I am so desperate and frustrated, that my next step will be to contact the ombudsman.

I was involved in a car accident, hurt my back badly and was eventually asked to resign from the company that i worked for. I could not pay the instalment on my vehicle that was financed with Wesbank and the car was repossesed in 2010. i was told that there is an shortfall of R8000.00 that they will write off.

I have been to court in next year that i explained my situation and that i could not pay the shortfall. i have never heard from anybody again,

Now i have a saving account with FNB and according to them i am listed at ITC for the astronomical amount of , i think R36 000.00 (interest accrued) how is that possible and how can i now 12 years later be told to sort it out? Surely the debt that they were supposed to write off, has prescribed many years ago.

After settling my vehicle, proof of payment was sent to Wesbank with the request for the Natis so that I am able to sell the vehicle. Wesbank then proceeded to request a payment of R362 so that they can do the title change instead of me going to a licensing department where I will have challenges. The payment was made and proof of payment sent. 2 weeks later I proceeded to follow up, just to be asked to send the proof of payment again as they did not receive it on the email provided - [protected]@wesbank.co.za. The proof of payment was sent again. The next day, called in to follow up again and was told that the natis is in process status. A week later, called in to follow up again, spoke to a different person who then said they have not received the proof the payment. What am I supposed to do to get the Natis documents sent to me from Wesbank? I keep following up and begging and it seems like this is a usual thing for Wesbank.

My name is Zoliswa Tshetshe. I traded in my car on 14 May 2022 and it was settled. There is an amount of -R50,775.67 that is a capital contract balance. It is still reflecting as such on the final statement even to this date. The attached screenshots were taken today. I have requested the refund and I was told that no money is due to me. I do not understand how an account end with a credit and that credit is not paid over because the rational account closure amount should be at R0.00. I find this to be unacceptable.

I bought a GWM P-Series at Makhado Kia. At 7000Km it leaked on oil cooler and run out of oil. I took it back and they said the cooler cracked.

It lost power driving more than 5 times. On a particular day it switched off in the middle of a busy road while driving at 60km/h and stopped, luckily the other drivers noticed quickly

Again this time it leaked again on the oil cooler and run out of engine oil and water. The engine life is reduced if not ready to die. This car will burn if this continue.

The dealer just want to keep replacing while pushing the warranty to finish. I want that engine replaced. I have left it at the dealership, Wesbank must get them to fix the problem not symptoms.

From: [protected]@gmail.com

Sent: Monday, 28 December 2020 13:54

To: [protected]@wesbank.co.za

Subject: WesBank's permission to release SANLAM insurance [protected]

Good day

Please assist with the release of Sanlam insurance [protected] that was ceded to Wesbank Agreement [protected].

The Wesbank Agreement [protected] was settled on 1 March 2019. (See attached Wesbank letter dated 19 March 2019).

Please release the Sanlam insurance [protected] and send me a letter that the insurance is no more ceded to the Wesbank.

Wesbank Plan number(s): 045609226X1

Service request number: [protected]

SANLAM request:

Kindly note the SANLAM cession was registered on 1 April 2020, to WesBank and is still active on the plan.

We require WesBank's permission by means of a letter head, official stamp, Sanlam plan number and signature stating the cession has been cancelled and WesBank no longer has interest on the above mentioned plan in order for us to cancel the cession.

Regards

Sarel Naude

[protected]

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From: Harvie, Clara

Sent: Thursday, 26 May 2022 10:44

To: [protected]@gmail.com

Subject: [protected] / CRSD3F2A

Good day Mr. S Naude,

I thank you for bringing your dissatisfaction to our attention, thus allowing us the opportunity to investigate and provide you with feedback.

I have referred the your complaint to the relevant department and contact will be made with you within 2 – 3 working days.

WesBank respects your privacy and will process the information you have provided to us in accordance with our privacy notice.

This notice highlights what information we collect, why we collect it, how we use it, who we may disclose it to and your rights regarding personal information. Please visit our website to view this notice.

Regards,

Clara Harvie

Service Resolution Consultant

WB MOTOR



Direct line [protected] // Email clara.[protected]@wesbank.co.za

Address House of WesBank, Fairland Gauteng // Web wesbank.co.za

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