WesBank
Reviews and Complaints

1.In February 2017 I approached Wesbank for the finance of a Nissan Quasqai with a total finance of 270 000 rands.
2. Wesbank tabled a finance deal which required I front a deposit of 150 000 rands with the remaining 120 000 paid over a period of 48 months and a zero residual.
3. This fell out of my affordability criteria.
4. I then applied for finance to purchase a Renault Duster valued at a total cost of 239 000 rands.
5. Wesbank tabled a finance plan which required a 29 000 rands deposit with the remaining 210 000 payable over 48 months with a higher monthly premium of 6780 rands per month with no residual.
6. I took up the deal
7. After paying the deposit and close to 30 months consecutively, I ran into financial difficulties which prompted me to approach debt counsellors.
8. I entered debt conselling which protected my assets from repossession under the debt counseling laws of South Africa.
9. On February 8 2019, Wesbank intimidated my young brother who had the car for the day to surrender the vehicle to them citing I was medically incapacitated yet I was very much healthy and sane.
10. I followed up with weabank to collect my vehicle and was advised that they auctioned my vehicle and that I had a shortfall of 72 odd thousand rands.
11. I have sent several communications to Wesbank Fairlands head office to get an explanation and my vehicle back to no avail.
12. I possess in me communication between myself and Wesbank that shows all the above stated facts.
13. I am requesting that Wesbank correct their records as I owe them nothing.
14. I am requesting Wesbank gives me back my vehicle and furnish me with the registration / natis book.

I am requesting feedback in respect to Wesbank final stand point for Account stated above and that of my vehicle. Kindly revert so that I may know how to proceed.

I have reported the vehicle as a write off in Jan - 2020 and was requested to provide details which I had given. I was then advised that it would take 21 days to receive an outcome to my claim which was not provided until February 2021 which was that my claim had been rejected due to not being able to provide the vehicle to the broker. The vehicle has been sitting in a storage yard for months on end with me thinking the bank is actually attending to my claim - Clearly I thought wrong. When I requested that the claim be resubmitted after tracking down the vehicle in a scrapyard and giving them all the details - I followed up time and time again only to find out that my emails have literally been IGNORED and the claim has still not been resubmitted.
The purpose for this complaint being filed is that legal process can be put in motion against Wesbank for gross negligence in this regard.

I have sent numerous e-mails in the past 2 months to try and get my Natis documents after settling our two vehicles in November and paid the courier fees for them to courier the RC1 Documents - Service is non-existent.
account numbers: [protected] and [protected].
I do not want to get people into trouble, as work is very scarce, so id rather keep their names out of this mail.
I do not get any response on my mails, except...i will follow up. this is very upsetting as i have to pay the licenses soon and still no Natis documents arriving.

Good day,

I applied for a border letter for my daughter's vehicle on the 08/02/2021. I spoke to the customer care consultant several times. Submitted all the required documentation - ID, insurance cover letter, license, Home Affairs approval letter, marriage certificate etc. I stipulated several times that it is very urgent. Every time that he responded I got excuses or new requirements, but the excuses came every time after I had to submit more information and had to phone to enquire on the process, at my own cost.

The consultant was friendly and patient, this complaint is not about his service. He indicated that the border letter cannot be approved due to lockdown, but the fact that Home Affairs provided an approval letter to cross the border, was not considered nor did it count for Wesbank. This made me wonder why Wesbank is above the Minister, whose letter I sent. Claiming that my daughter had to sent a letter showing she is an essential worker.

In the end I had to obtain a new letter from the insurance company, since the letter I sent at the start was not correct. During another lengthy conversation I was told that the letter I requested for more than a month was only approved for 3 days.

After years with Wesbank I must stipulate that I am extremely disappointed with the outcome of the service that I received. This letter is not worth all the trouble I had to obtain it.

Wesbank Account Number : [protected]
Customer ID No : [protected]
Customer Name : Marni vd Westhuizen

I wanted to sell my Vehicle and got a offer for R170 000, I requested a settlement letter from Wesbank but they were unable to provide it in time so I
did my calculations on the statement which I received from Wesbank on 26/01/2020. According to the statement my outstanding capital balance were R 132 208 I knew that with that in mind I can sell the vehicle and cover my costs to the vehicle of +- R 38 000. 4 Days later I received the Settlement from Wesbank and it was R 143 551 .24. A difference of R 11 343.24.
I settled the amount as I did not want to lose the deal, however I requested Wesbank to give me a detailed breakdown for the difference. The said they won't decrease the settlement because I received a higher offer than the settlement. This is absolutely absurd, the settlement should be corrected it is not that I am asking for a favour. I am asking for a fair settlement to be calculated, they however replied with a copy of my contract, and a statement which included the future interest in the balance. They are avoiding to send met a breakdown for the difference between the statement which I received on 26/01/2021 and the Settlement.
I mailed the request to Andries Venter. Specialised Collections Team Leader
WB MOTOR. and Natania Hargreaves.

Please help me solving this matter as Wesbank is unwilling to give me a full breakdown of their calculation, which seems that they did not do the calculation correctly. This is hard for me during the toughest times, with our economy on a downfall Wesbank still want to Bully it's customers in a heartless way.

Regards

To whom it may concern,

My client number [protected]

I have been waiting for the arrival of my car papers (Natis) from Wesbank for 2 months. I have paid the courier service fee that was requested and still waiting. I have emailed, phoned and still waiting. The service that I have been getting from Wesbank is atrocious. I am tired of emailing and phoning, every time I phone, I wait for at least 30 minute's before my call is answered.

All I want is the Natis documents for my car.

My Name is Andre Jones [protected] account number, cell number [protected]
I just saw that on the 7 July2016 Attorneys Jeff Gower & Associates filed this document dated on the same day I paid R9000 (24/06/2016), more than what was required (R7639, 01 which was due within 10 days) Upon this discovery now I want you to open a case against them for dishonesty and being in cahoots with Wesbank stealing from clients with the intent to cause my business to fail. Attached is also proof that I paid them and still they proceeded. All payments made by me was never received by them and I have to follow up on numerous occasions and still they haven't received it. They breach their contract of service with me as their client and does not have the expertise to service any client and lack treating customers fairly. We all know that everyone in this country is corrupt and tries to rip the next person off.

Good day

I've been trying to call your customer service number is not going through, sent two emails no response.

I paid my car in 2012 to my shock in 2021 is still appearing as Outstanding? This was settled by the insurance after my accident in 2012.
Please urgently contact me

[protected]

I need a paid letter asap.

Thanks
Kedifentse
[protected]

My account number is : [protected]
email adress :[protected]@gmail.com
Contact Numbers :[protected]
Please give me the settlement letter or amount to pay you!

My car was repossessed while my account was up to date in october 2020, I was told that my car went to auction and it will be sold, all I need's a settlement amount to pay up this account, the lady zandile at collection department who is dealing with this account told me that she doesn't have the settlement amount and I should just wait but she doesn't even give me the time frame or turn around time, can someone please assist me regarding this matter because I was treated very unfairly and all I need is to move on with my life because now my life is stuck. Please give me the settlement letter or amount to pay you!

Good day

Balloon payment on my account was expiring on November 2019. Prior to that I have communicated with the bank to inform them of my financial situation and wrote an email to ask if I can continue with my instalment as I won't be qualifying for the re-finance.

I was advised to provide my bank statements and letter of employment to check first if I do qualify for the vehicle refinance. I haven't heard anything from them for about two months until I followed up. In my call with the consultant, I was advised that they will assist me with the payment arrangement for up to 12 months to settle the balloon payment. I also told the consultant that we can review the payment after 3 months and see if I can double the payments arranged. They've deducted R8200 from my account for three months and after there was no debit coming out of my account. I then followed up in August to find out why since there is an arrangement in place. I was told that the person who was handling my account has moved to another department. I then made an arrangement with another consultant. he told me he will now give me 6 months and will review after 6 months. I have asked to start debiting my account from September and he insisted but they debited my account in August which I reversed it. The following two months, no debit came through.
I then made a follow up on the 25th November to find out why. To my surprise I was told I need to pay full amount or surrender the car as I have defaulted in August. No one has called me about this decision before even though I have provided them with my new contact details. I feel like this is unfair to me. Kindly intervene

Wesbank refuses to communicate with me despite me sending them emails with my questions clearly set out. For months I have been trying to speak to anybody at Wesbank. I even stopped the monthly debit order but not even that has made them contact me. I want to settle my account and need some amounts explained. I also need the procedure after settlement.

Good day

in March I sent an email requesting payment holiday because of us not being able to work during lockdown.

This was granted. Month 4 we started paying as usual.

Why is it reflecting as arrears on my statement? And why is my name on the credit bureau?
Last week I applied for a home loan which was denied because of this.

When I phone Wesbank I hold on for so long that I have no airtime left.
Eventually I got through... apparently extra documents were sent...which I didn't receive. now that say the request has expired.

Please advise how to resolve this matter.

Many years back my mother had financed a vehicle through Wesbank. There is no outstanding finance on the vehicle. Now that my mother has passed, I am trying to finalize her estate, selling the vehicle being part of that.
As per the traffic department, Wesbank have the vehicle's registration documents to hand. I called Wesbank who advised that I am required to submit various paperwork to them via email in order to get this resolved. Once done (all documents emailed) I had no feed back. Eventually (after numerous emails and calls) I received an email to say that the attachments had not been received and to resend them in. pdf format.
As requested this was re-formatted and emailed back to Wesbank. It has now been a week of trying to confirm that the email has been received and if anyone is actually helping me. I have requested a call from a Manager as call center staff seem to be unable to help, but no call back received as yet.

The automated responses being sent are telling me to log-in as a customer on the website to request my documents back but I was never the customer and have no log-in details. My mother never used a computer and so also never would have had log-in details.

The details forwarded were;

Copy of Last Will & Testament for Daphne Marion Sage (RSA_ID: [protected]) - 9 pages
Copy of Letter of Executorship - Naming Daveron Sawdye Sage (RSA_ID: [protected])
Copy of Death Certificate for Daphne Marion Sage (RSA_ID: [protected])
Copy of RSA_ID for Daphne Marion Sage (RSA_ID: [protected])
Copy of RSA_ID for Daveron Sawdye Sage (RSA_ID: [protected])

The vehicle's details are;

MK1 Fox 1.8 1994
LN: BTN 790 EC
Vin: 16ZRU871388

What else do I have to do to get this paperwork back from Wesbank?

Good morning,
I decided to sell my vehicle to a family member as I was immigrating to the UK. My flight was booked for 24 August 2020 and in preparation for my immigration, we concluded a purchase agreement whereby Mrs. Daffue will purchase my Hyundai IX35, and I signed the vehicle transfer documents. I own the car, it is not subject to any finance. The family member in question applied for a loan with Wesbank (Ref 85310981342, Mrs Daffue) more then two weeks ago. The application was handled by Lesego Modibane.
Instead of a strate forward loan application, the bank contacted me (the Seller) and demanded that I proof my relationship with the Purchaser by submitting my marriage certificate. I was informed that it was a condition of the loan to submit this proof, when I questioned this and what the process was of a loan, I never received a response.
Two days later I received an email from Lesego indicating that I need to sign a contract with the bank whereby the Bank now purchases my vehicle and that they will then sell the vehicle to the Purchaser (Mrs. Daffue). I indicated to them that I was not going to conclude the contract as I have already concluded a contract with the Purchaser (Mrs. Daffue). The sale of the vehicle is subject to the law of contract. Furthermore, as the rightful owner of the vehicle it is up to me to decide whether or not to sign over the vehicle to the new purchaser before receiving the full purchase price. No other person or company can prescribe to the rightful owner what he or she must do with their property. It was in the best interest of all parties to have the vehicle signed over as I left the country on 24 August 2020 and I needed the vehicle to be in safe hands. This step was also necessary so that the vehicle can be insured by the purchaser's insurance. Therefore I am not sure why the bank is having a ïssue with me (the seller) signing over the ownership of the car to the purchaser.

I have requested the bank's policies and procedures relating to the assessment of a loan and the requirements that must be fulfilled by the purchaser to apply for a loan.
Furthermore, I want to know whether the full process was explained to the Purchaser? Please make sure that you listen to all the conversations in this regard between Lesego and Mrs. Daffue.
I am requiring a legal basis for the Bank wanting me (the seller) to proof any relationship with the purchaser. Furthermore, I need an explanation of why the bank is wanting to change the contractual relationship of this application - the contractual relationship is between the Bank and the Purchaser; not between the Bank and the Seller. I am not applying for the loan, the Purchaser is applying for the Loan.

Furthermore, why is it taking such a long time to evaluate and process this loan?

I am not able to copy and paste the email correspondence, so please forward me a email address and I will forward the correspondence. My email address is corlia. [protected]@hotmail.com

Wesbank personal loans
August 2020
Loan number:[protected]

I have requested that the loan be closed as I have settled the account on the 31 July 2020. The loan is not yet closed and the account is being charged interest and my account is being debited. I have been calling and not able to get a clear answer why the account is not being closed. I have sent emails and there are no responses. I need the account to be closed and all charges to be reversed.

Good day I would like to cancel my contract with Westbank immediately as the service I am receiving from Auto Pedigree Brakenfell is not acceptable at all. Below is the message I sent them. We all are struggling and I don't think it's fair to be ripped off like this. I have discovered many others has been getting the same treatment. We try to move forward in life, please people let's not break each other down for a temporary satisfaction but rather builds each other up so our nation can become better together!

Email I sent to Auto Pedigree Brakenfell Regional manager
Good day Johan, hope you well?
I would like to share my concerns about the service I have been receiving. I bought a car on finance by you guys, specifically by the sales person Antonio Rajin. I have will share the list of things I am not happy with.
Firstly I had to pay insurance before the deal went through and had to wait about 2 weeks to before receiving the car. I have the car now for more than 2 weeks and have requested more than once to replace the broken spare key I received and the spot lights doesn't work, it was told that it did work but never proven to me. Also I am not sure how long the disc and licence will take( that I know usually takes longer, but it is almost 4 weeks)

What really saddens me, is that before the deal went through I was treated like royalty, now I am treated like one who is a burden. Example on several occasions sales person Antonio said he will get back to me now or check up on the issues now! But that's just words to probably flatter me. Which is not acceptable at all to deal with customers or clients in this manner.
I have received the car half done and I'm not willing to pay for something like this.

I would like to request a cancellation on my contract immediately as the service is totally opposite to what I expected.

Regards
Alfonso Hearne

I spoke to person in customer services recently (boitshepo pule) about what was happening regarding my vehicle registration papers that I applied for once my car was paid off.
They were apparently courier'd via dsv tracking number: wesat01855706. Upon calling dsv on [protected] they said that wesbank tracking numbers did not correspond with the numbers as above.
She said you would escalate this as this is now my 4th correspondence by phone and now email to request my registration papers. When I emailed her on the address she gave me it said she does notr respond to emails.
Why is it so hard to get my registration papers? The car is paid off.
It is completely unacceptable service.

hi, I am Nisha behairylall, the owner of Cheeky's transport cc. I have paid up a heavy duty truck on the 02/07/2020 and have been trying since the 23rd of July to acquire my natis documents but nobody can assist me. I have spoken to Peter Nkwase and sent an email to his personal email but to date no response. sent an email to [protected]@wesbank.co.za and I was sent an automated reply to contact [protected]@wesbank.co.za as he deals with natis documents but still no response.

I have another truck that I have 7 instalments to pay but I have a buyer for this truck and I need a settlement figure but this was sent on the 29/07/2020 and I don't think I am going to get any joy from Wesbank. their service is disgusting but they never fail to debit your account for their monies owing to them.

what should I do as I don't bank with FNB and I am greatful for that as I am an Absa business client and get excellent service from them, hasslefree.

catch a wake up Wesbank and help your clients because I have never defaulted with my instalments which ran into millions of rands.

I've been trying to get a settlement letter on my vehicle in which I was hijacked in on the 10th of March 2020 from Precious Modiga, but without ANY success. The Fairland Head Office also can't assist me and I've even went as far as to get the CEO of their Motor Division to give me a call (Mr. Ghana Msibi), but I just don't think that it will happen. I can be reached at [protected]@vapssa.co.za.

I called in to find-out about my installment account.

Apparently I have tried paying up the car and there are still some transactions or rather movements on my account I needed clarification on.

I spoke to Kayhlen or something like that...
He was very very rude not wanting to explain why I still have movements on my account, I asked to be transferred and he rather put me on hold and after it went back to him, he pretended as if the is something wrong with the line. and literally HUNG-UP the line on me!

He is very rude and not assisting the client that pays his very salary.
Clearly he doesn't understand what a value of a client is and needs to be taught all over again.

I called around 14:20 ( 24 March 2020 from my partners phone [protected]

He must be dealt with cause I'm still trying to speak to someone else and the lines are busy.