First Gulf Bank [FGB]
Reviews and Complaints

I have AED 5000 remaining liability in FGB back in 2016 and applied a settlement plan in 2017. The bank never get back to me and disappear for years after than and suddenly from Bilkish company Name Ahmed Salim is harrasing me by sending emails for all company employees stating that I have a liability repeatedly, email and WhatsApp the owners and HR manager. I already been warned of the harrasment that will lead to my termination sooner. I been repeatedly telling them that I can pay a monthly installment payment on the principal amount but they wanted a 1time shot payment of AED15k. They don't stop harrasing me even I warned not to copy everyone but it damage has been done and I'm the talk of the whole organization. Kindly resolve my issue and I will not coordinate with this company anymore. I been very cooperative and giving solution coz I prefer to have peace. call me on my mobile @ [protected]

My email [protected]@gmail.com

I have an agreed and signed settlement plan with FGB ang I paid it from Day 1 to end but they refuse to give me clearance letter. At first they have incomplete records and I need to give them even the bank statement which I got from them. My bank statements don’t have interest which means my payment plan is active but when I asked for clearance letter, they want me to pay more than the agreed total amount.

I went to atm for withdrawn 410 kd.
I enter 410 kd
I received only 210 kd
full 410 kd deducted from my account
my acount is showing 791 fils now.

Please refund my 200 kd back to my account.

How I will get my remaining 200 kd.

I withdrawn my souq al kuwait market atm today arround 5:15pm.

I keep calling on online number 1805805, but no one is answering my call from last 1.5 hour.

Mob : +965 [protected]

I have an active mortgage with FGB. It was originally a 15 year mortgage. A few years ago I found out they had added five years on to the term due to an interest rate increase. I was not informed about it. Since then I've continued to see rate increases which have increased my mortgage payments as well as the additional five years. I am getting absolutely no where when trying to find out what is happening. What the rate increases have been and when. After months of getting no where I've now had an email saying they can't speak to me on the email I've been speaking to them on for years because it's not registered. Despite them sending data protection information just a few weeks ago. I am out of country now and beyond angry. I should have three years to pay and still have eight. I can't move the mortgage because I still owe too much. FGB won't give me a better interest rate because I owe too much despite them hiking the interest rates repeatedly through the years and adding years to the term. If this isn't a rip off/ scam I don't know what is. I cannot believe that dubai law supports this type of behaviour.

Despite paying a huge amount on the credit card with a limit of 16500/- aed the current outstanding shows more than 42000/- aed. No help what so ever from the collection department.. Repayment done on the credit card is 10 times more than the limit. On monthly basis the payment is done but the outstanding is increasing much more than the payment paid. The worst service ever

Really disappointed with their customer handling skills, Calls are being waiting in their queues and no one is answering. On top of that customer is being charged without getting any service from them.

Just now after 1 hour 20 min waiting in the queue disconnected the call.

I am quitting banking with FAB and never even suggest anyone to do banking with them.

Collction deprt amebreen liar lady she call me py due amt which I agree 670 then I ask my remaing bal I will may instlment plan this lady ambereen agree n say pay due amt then after I will call her to make my instment plan but this lady such and unprofessional she refuse to take my call his landline nose [protected] she is fraud and no.[protected]

I have FAB Credit Card from last 8-9 years after, yesterday dtd 29th April 2020 my transaction got rejected when I call customer care then I came to know that my limit is reduced suddenly. Im very disappinted tht In current Covid-19 penedemic sitation Im dependended on credit card and bank has reduced my limit. Also, when i make my utility bill payment its got approved and bank has charged over limit charges which i was not aware tht bank has reduced my limit. This is not ethical at all. I request to reverse the charged and increase my limit as per earlier.
Thanks

I have a credit card with FAB and at presnt the company I work for are very late in paying salary, Up to Dec 2019 I never missed a payment and I have expplained this the bank many times. I have blocked all their numbers because I am recieving 10 to 20 calls a day demanding a payment and im sick of trying to explain this every single time. Yesterday then even rang my 15 year old daughter in the UK, 0971 [protected] who was at school and never answered her phone, She asked me if I had tried to contact her on this number. When I called that number it was FAB chasing me still. This is disgusting, How they got her number for one as she has never lived here in the UAE and why they would have contacted her in the UK. I spoke to the woman on the phone as she said I gave it them it was on my file. There is no way I would do that also when I took the card out 5 years ago my Daughter was only 10 so total untruths. What right do they have to do this kind of behaviour and treat people in this way. I am totally disgusted by this and I want to contact some one at the senior management of FAB to discuss this behaviour.

I have a credit card with FGB and have been paying consequently every moth (considering i have been unemployed since last June 2019). I have been calling First Gulf on numerous occasions and kept updating my mobile number but they havent been updating their records on their end.
FG Bank has been calling my mum-in-law in my home country (South Africa) and claiming that I've been "kidnapped" and she's "hiding" me so that no-one knows my whereabouts and that I owe the bank money and I have absconded from the UAE.
Now, I believe every client signs a customer confidentiality agreement with all banks in the UAE and now i have fallen prey to this incident for a ong time.

Not only this, i have had a specific male calling me from the bank using horrific languages at me and my husband threatening the both of us and if we go to the police he will throw us in jail because of the shortfall of my payments.

I lost my job in 2017 and return back to India. That time I have outstanding amount so I couldn't settle my Card. So monthly one of my friend cleared all outstanding.

I had blocked the aforesaid Credit Card through proper channel in April 2018. During that period an amount was outstanding to be paid to your bank. That outstanding amount was duly paid in August 2018 and a sum of Dhs.3.18 is in the credit of my account. Subsequently, I had made request through email (attached) for permanent cancellation of my credit card

Please do the needfull

Encl: 1. FGB monthly statement - June, July, Aug and November 2018
2. Email send for Cancellation

Preetha K.P
(M) 0091 [protected]

I bought Etihad Guest Miles Credit Card from FAB at 1500 AED. I was promised to be given 35000 Etihad Guest miles as joining bonus and another 35000 Etihad Guest Miles as a double joining bonus after doing 1st transaction which I did on time. I was never given the double joining bonus even after following the instructions. I have been complaining about this and asking for my promised Etihad guest miles to the customer care team of FAB since 23rd August but there has been no response. Kindly transfer my remaining 35000 Etihad Guest Miles or transfer back 1500 AED which I paid for the credit card.
Credit Card number - [protected]
Registered Phone number - +[protected]
I am traveling right now so above number will not work, please call me at +[protected]

Good Evening !

I am manoon hasan khan. I am an indian . I have 1 credit card with limit of 5000 AED
in which outstanding payments due to job loss so I came back india. I was a good customer of your bank that time. I never missed the payment in uae.
Now i have offer from dubai . I know bank already filled the case in police or court against me. i am humble request to withdraw the case i have planing to come and start payments . I am coming in mid of november 2019. So please with draw the case against me.
Regards
manoon hasan khan
[protected]
passport no # M0132455

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First Abudhabi Bank being one of the top front bank in UAE had disappointing approach towards credit card users - the bloody service they tactfully enforce us to use. My relationship with the bank is more than 5 years (only credit card), and been maintaining a good credit record until May 2019 - time where my company decided not to pay salaries on time which caused the financial disaster.
Even making all the dues with FAB, late payment fees and financial charges kept following my path and reached a stage where I have to pay all these for nothing.

All this taught me to get a way out and never ever deal with these money eating monsters ever in life.

Request for quick cash has been taken on 4th august and after continously followup it cant be approve because the agent has offered a low interest for which bank has declined, why ur was not informed to me from begining and after 5 days when i called for followup i came ti know it is declined..if some obe can call me i can brief everything so that your service can be improve

Thanks

I had spoke to your customer service person and ask them close my account I had paid everything what was pending but still I am getting messages to pay 144 your fgb staff told me all done then why I m getting this all messages I really have very bad experience with fgb it's my mistake that I open account in this unhelpful bank I really appreciate Dib bank as they care about there customers very helpful bank but your fgb bank nooo

Iam not eligible to take out any facility due to wrong information sent to the Credit Bureau from FAB . The Credit Bureau has already confirmed the mistake is from FAB. I have visited the branch 3 times last week (Shahama Branch) tay have taken no steps to amend this. I have been a customer in this bank for over 9 years and have never missed my payments due. Iam in need to take a loan urgently and due to FABs mistake Iam not able to do so. What is even worse FAB makes no effort to amend this I have sent emails to atyourservice-nbad no response I visited the branch and was promised they will take action and contact me but they have not done so. I do not know where else to go to receive some assistance on this and Iam furious at this point at the the customer service FAB provides.

I am tired of complaining that my money was tampered in atm when withdrawing, balance was deducted but I didn't get any money.I call to customer service they take alot of information from me but did nothing.After that I decided to go to bank, there also they don't feel any apology for their poor customer service.They talk to me like i came to borrow money from them.Everyone has same slogans "we will contact you soon ".But don't know when.

I have received a call from one of the fgb customer to promote the life insurance, initially I told him I need to review the insurance policy then I will purchase the policy but he forcefully to do the subscription and he convinced you can cancel any time this policy and given me the direct number of his fgb ([protected]) bank, after that the money deducted from my account regarding that I contacted the fgb customer care and had filed the cancellation 1 month ago, still it is not cancelled and I received the first emi for the policy which I purchased, again I call to the customer care then they asked me to wait for another 45 days. During the period you have to pay the emi and we will return the payment once the premium amount settled from the insurance company.
This was so horrible and this is the way they promote their insurance and everything dumped to their customers.
I have followed this cancellation in order to I wasted my money and time for calling them
The person who given me the direct number is not responding and he is such a horrible guy.