WesBank
Reviews and Complaints

Hi Good day Wesbank, i am akula sai, i have applied car vehicle loan from car king dealership, at earlier i have got pre approved from the bank, but at the final stage bank told dealership that my ID Wesbank kept under fraud, suspect, Nothig wrong in my application i have applied car finance from other dealership but they didnt give me proper car and i cancelled, finally i would like to take a car 100% from car king dealership i really like this car and about to Buy it, but this is the issue, Dealership went to the bank but they told as per client protection act they will speak with me only, im trying to call wesbank no one giving any reason, i would like to buy this car finally, please resolve this issue which is really appritiated for the service, This is my mobile num - [protected]

Good day

My account is in arrears again.

I would like to find out is there a distress department that can assist me by halwing my premium for 6 months or something?

Last year the same time my company struggled to pay the amount every month and this year it is exactly the same issue.

Now with the Covid 19 Virus my company will need to tighten its budget even more.

I tried getting finance for a cheaper car 3 times last year but with no luck as my debit orders bounced and gave me a high risk credit score.

Last year when Wesbank contacted me regarding my arrears amount I requested assistance but they do not do refinance and there was no other way of helping me.

I implore you to assist me according to the consumer act, please.

I do not want to lose my bakkie but I simply cannot afford it any longer.

I am happy to pay a lower amount every month until my company stabilises again please.

Your response will be greatly appreciated.

Before 2019's tough economic times hit me I never missed one debit order payment for almost 15 years.

Thank you

The above was sent Wednesday morning 08:23 and I still have not received any communique back from them.

I went overseas but left my car in SA. I missed a few payments but made it up over time. I'm not back in the country and after 4 months of unemployment and a million legal fees being taken Off my account making my area grow exponentially, I finally have caught up and am ready to pay my last two year's owing on my account. However, wesbank cancels my contracts and now I gave to pat in full or give in my car.

I got approved by wesbank the icontract was send to me with the pin I did accept the pin when the dealership asked for the manual contract to sign all of a sudden we can't continue with it in the meantime insurance except me everything is done I must just sign and then I can get the vehicle.
Its inappropriate to continue with everything then when I get to a dealership there is problems.

Good Morning
I cannot begin to explain how disappointed I am at FNB and its relevant divisions, total lack of customer service. I have been an FNB and Wesbank customer for over 20 years and have NEVER experienced such bad service as I have experienced in the past month.
FNB and its relevant divisions was always a bank that could proudly say we are no one.
Everywhere I go nowadays people are complaining about the total lack of service from FNB.
I have requested information from Wesbank 3 times since the 30 January and have not had a single acknowledgment of my requests.
Is this what FNB and Webanks's service has come to, that you ONLY receive service when a complaint is lodged.
Complainant: Marion James
Contact: [protected]
Ref: Reg CB417RB GP vehicle papers

Debit order went off on the 31st although scheduled for the 1st of every month. The debit order bounced and now I'm left to rectify the situation. Called to resolve the issue and wasn't afforded the opportunity to state my case, the consultant who I spoke to kept speaking over me. I referred to my contract:

"Your debit order will be aligned to your
salary date, or on the last business day preceding this date where this date falls on a weekend or public holiday, provided that such date is not
earlier than your Due Date"

It clearly states that the debit order can't go off earlier than my Due Date and yet it did.

My car was repossessed on the 18th November 2019, due to my instalments being in arrears. When I contacted Wesbank they said that were sending documents and notifications to my previous address and that my contract had been cancelled. Had I known there was summons and warrants I would have acted sooner and made arrangements to pay off the arrears, which at that stage ended up only being legal fees. During this time I kept on paying my monthly instalment oblivious of what was going on. Wesbank now tell me they will only release the vehicle if I pay the full contract amount of R154000. I never had a chance to appear or defend any court orders or judgement because the documents were sent to my previous address. My argument is they sent the documents to my previous address but knew where to pick up the car at my present address. You phone them, email them, but to no avail, they are adamant, they want the full amount and nothing less. I have offered to pay the arrears, but they refuse. I am struggling without a vehicle and Wesbank refuse to budge. The Sheriff produced a document, Notice of attachment in execution with an arrears amount of R13000, and he said that if I paid it, my vehicle will be returned. I've phoned numerous people to ask for this document, but now no one knows who has it. I believe they are stalling in order to have my vehicle auctioned. I feel Wesbank has been very uncooperative and have not bothered to answer or assist me. The only person who was willing to assist me was the Tracer.

i bought a car in 2015,
I applied for Debt review then lost my job so i had to stop that.
i am working now and i contacted Wesbank to make payment arrangement.
i understand the account has been restructured, in 2018 i lost my Job and then my wife filed for divorce.

outstanding balance R28300

I do no want to speak to Melinda Heneke, i dont appreciate someone raising there voice or shouting at me

i want to make arrangement and pay R3000 a per to secure and keep the vehicle, as that is my only source of income, i do not want to run away from the obligation of paying, all i am asking is for a chance to correct this as i need the vehicle, Wesbank wont be loosing Funds, as taking the car is extreme as i want to pay for it.

i was a good client till my situation happened.
Wesley Jeffries
[protected]
[protected]

I purchased a car in 2017. Before I collected the car, a male Wesbank agent insisted I sign the contract on Saturday when I was at Maponya mall shopping with my family. He promised to send me a copy on Monday morning. I signed a contract stating the car is R120k and my installment was R2353.80 per month. I paid R5000 and at times R45000 and in-between for 2yrs and started paying R3800 to R4000 pm since the beginning of 2019. I have been asking for the contract and has never received a copy that contract to date.
The seller was a friend of mine and the female agent who processed the financing deal was dating the seller at the time. I recently discovered that the seller was to pay a residual amount of R180k and was in arrears before I purchased the car. The Wesbank agent actually transferred the residual amount to me and arrears while the seller never paid a cent towards the residual. As we speak, the car was removed from my possession and I owe the bank over R150k, which is more than the car sale and after paying for over 3 years.
I recently went to Wesbank to query the issue and when they logged in the system, certain documents were missing and there were many blank spaces.
I seek justice and fairness. Nothing more.

Richard Marikela
[protected]

We paid a vehicle for 4years for R187.000.Wesbank gave us an insurance without any signing of any documentation. Our car was stolen for only 2months and Insurance paid only R55.000 and we never got any cent from the insurance.Now Wesbank does not want to reopen our account. We felt ripped off because a car was left with 8 Months to be settled. Our account was never on arreas.I believe the people working in it are thieves as they made deals without a customers concern with insurances.

From: Proxy Hub (Wesbank) [mailto:proxyhub@wesbank.co.za]
Sent: 13 June 2019 01:59 PM
To: [protected]@telkomsa.net
Subject: FW: DUPLICATE REGISTRATION CERTIFICATE - ISABEAU JOUBERT A/C NO [protected] - [External Email] (CID:rnh6jjkqx9vqxbzjhk)

Good day,

Thank you for your email.

Please note, if WesBank is no longer title holder We do not have any authority to request the duplicate.

Please note that payment must be done directly to licensing with a form completed and signed by Joubert [protected] in order to request the duplicate.

The fee paid to Wesbank will be refunded- Please provide the account holder name and bank details with the Proof of Payment to allocate to the correct department.

Kind regards,
Charlene Davel
Administration Expert
WB Motor

directline(011) 649 4672 // fax line(011) 632 2525

Received ref no IN10044395 from Charlene on 26/8/19
9/9/19 - received an activity report from Helpdesk@wesbank

Still following up on a regular basis without any success. Please attend the the very long outstanding query

We were asked to complete an online application to refinance our balloon payment - needless to say that no one at the call center is willing to assist - only refer us to the online system which is pathetic to say the least - we have tried 25 times just to get an OTP code and then once we finally got in, the system kicks you out the moment that you press continue - then you need to start the process all over again - we've done this now already 12 times - waisted all morning and YEAH! still not able to move past the first 5 pages! Your "safe application" function is also not working! Surely there must be an easier way to do this! If you cannot stabilize your website/online system then surely a consultant can assist!

This is extremely poor service from Wesbank - I've dealt with various banks and institutions, but your system is the worst of it all.

Good Day

We have been paying every month but have been handed over and are being harassed by your collection agencies . I sent all proof of payments as requested and in return asked for the statements which is not being sent but we received a statement of a Mr Moloi Ref [protected], who owes R75327.00.

Sonika Buys, Liziwe all don't want to listen to me .This vehicle was involved in an accident and was written off, Sonika called to ask if we will continue to pay for it and I said yes.Discovery wrote vehicle off but we were willing to pay you off.

I would appreciate it if you send me the statement as requested numerous time .

In August my debit order was returned, 1st time ever, however Wesbank made no effort to call me (your client) to find out what happened. However I get called from Blake & [censored]. I am not their client and would have appreciated if Wesbank made an effort in calling me to resolve the issue first.
I made a payment on 1 Oct 2019 to rectify the arrears and phoned in for assurance. I was told that payment takes 12 to 24 hours to reflect. This was after 19 minutes on the phone. I asked if someone can give me a call to confirm you have received my payment, but was told that I will have to phone again. Are you trying to save money by not calling your customers. We are the reason you exist, so please make an effort and phone me as soon as you see my payments reflecting.

I mr mokuwe m. Id no. [protected] hereby wish to register my complaint regarding the said vehicle. Since I bought the vehicle in 2014 I have been committed to honor my payment as per contract. I regrettably find it very unfair for me to be subjected to legal processes without my notification. You are therefore instructed to remove judgement against me.

I have sent now more than 6 emails, and have made 3 phonecalls, I am still sitting with no resolve from wesbank on where my documents are, documents that you confirm you dispatched on 14th july, that you have no clue where they are and somehow in the last 3 days (as I spoke to you last on monday 16th) you have not managed to pick up the phone to the couriers to ask them where my documents are? 3 days? I have just completed a call with one of wesbank's supervisors - gavin jordaan - and have tasked him to coming back to me by the end of the day with a resolve on when I will be receiving my papers. Lets see if this actually happens, shocking customer service. I know who I wont be financing my next vehicle through. #wesbank #whatcustomerservice

Hi I am irritate with the customer service I received from the refinance department. I have been a client for the past 7 years and have had an excellent payment history with your bank. My vehicle loan agreement came to an end in April and I was not contacted by anyone from the bank nor did I receive any correspondence from you'll regarding the the balloon payment. I applied online for a refinance loan on 3 May and didn't receive a response. I reapplied again in June and still got no response only to be contacted by your collections agent inform me to make immediate payment. I was given a week to arrange payment but was reported to the ITC as a bad customer. How was I supposed to arrange payment? Is it my fault your employees didn't respond to me? From my perspective I believe I tried to settle my account by applying for refinance. Your customer relations is very poor because as a client for so many years I should have received a courtesy call from you'll informing me that my loan was about to end and what I needed to do to refinance my balloon payment. Furthermore I was sent from one consultant to another. I have left messages to be contacted by your cut service manager and to date have received a call. Is this how loyal customers are treated?

I have been visited in Port Elizabeth by a very rude, arrogant man with the name of Lunga . He said to me thats his name and he is from wesbank . I was surprised as I requested a settlement on my vehicle 2 days ago . He couldn't identify himself in full . His full names i had to get from Wesbank Head office which was Lunga Kwinisi Kalipa . I asked him for his Council for Debt Collection Certificate he couldn't provide that not even his Council number ! I asked him several times he couldn't provide me with that, he was humiliating me at my work in-front of 5 work colleagues. I asked him to leave my premises and give me his head offices number so he given me a Collection Solutions business name which had a incorrect number at that time so i had to go and seek more info about this .

I have a complaint i would like to formally raise with yourselves for resolution.

Years ago i applied for debt review, paid my installments then i was without a job for a few months, in this time i fought to keep my car that is financed by wesbank, then communications with beeld and wesbank resulted in myself willingly resuming my payments. Its been more than a year that i have honored this arrangement, the statements received by wesbank in their current attempt prove that i honored the arrangement as well as their reduction depicting my payment which by law acts as acknowledgement that they accepted the arrangement was sent to me a few days ago after a back and forth with wesbank threatening me and intimidating me into now after more than a year wanting to suddenly not accept the arrangement and wanting to resposes my car,
Would you be as kind as to refer my complaint to all the convening bodies in terms of wesbank to resolve this matter at final.
I also don't agree with their arears amount as they said 9 months which i dont agree with = 27K but 13x 1300 =16900?
I also paid 15k to bring the car up to date prior to all of this
All proof and correspondence is available for yourselves,

Many thanks
Chantelle Groenewald
[protected]

2007 HDI PEUGEOT 207 was financed for R193K according to my statements I had already paid off the contractual amount and I was left with the residual of R35k.
I could not refinance the residual amount as I was unemployed at the time however I was willing to negotiate repaying the amount monthly of which I started paying 10k Wesbank denied receiving this amount now they are taking legal action against me for a vehicle that they repossessed furthermore they keep on selling my debt to attorneys who have advised me that they knew nothing about the vehicle or to go back to the bank and get clarity every time I contact the Wesbank legal department they don't answer the phone.
1 - I request a reprint of the monthly statements
2- Why were my statements deleted from the system
3- According to the monthly statements I had paid off the contractual amount.
4- I am willing to discuss reactivation of the account on condition I receive the car back.
5-please advise on the direction I should take as I see so many oversights with the account.
Please treat this as a formal written complaint.