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WesBank

WesBank review: Settlement 2

C
Author of the review
10:02 am EST
Review updated:
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Settlement of vehicle at Wesbank:
I phoned on 2nd of Dec 2021 and received a settlement quote on 3rd of December @ 09:17am. I settled the vehicle same day and sent them POP @ 12:46.
After over 200 minutes spent on the phone since (at my cost), more than 15 e-mails sent with proof of everything as well as a complaint logged on their wesbank self help portal AND NO ONE IS RESPONDING, my account is still not closed. I have spoken to more than 10 people transferring me from one dept to the next. Everyone saying they will log a call and have requested my Registration documents etc. etc. etc. The account is payed in full but I am still getting statements and sms's and e-mails saying my balloon payment is coming up and I need to make payment arrangements urgently. I am beyond frustrated and so disappointed in the service I have received.

I need a letter from Wesbank advising my account is paid in full so I can get my Registration documents and have this account CLOSED.

Cornia Rudolph
[protected]
Wesbank Acc: [protected]

Hoping to have this resolved,
Cornia

Desired outcome: Account to be closed

Update by Cornia Roets
Jan 11, 2022 10:05 am EST

Resolve ASAP please

Keywords:
account balloon payment closed complaint payment arrangements proof quote registration documents settled settlement
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J
J
Johannes Roets
US
2 comments
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Aug 04, 2024 9:45 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Good day Wesbank

If you would look at the purchase contact you will notice that the car was purchased with fraudulent documents

I tried making a case but Cornia got away with it

The Kia was purchase using my payslip and Maried in community of properties

Contract

She new she was devorcing me for her adultry relationship

So she used another Johannes Roets identity number.

You will notice that the ID number are 2 different ones witch makes it fraud.

Hope you do your homework

She also sign... Not my signiture on. Contract

I have the documents as proof.

Regards

The real Johannes Roets

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J
J
Johannes Roets
US
2 comments
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Aug 04, 2024 10:05 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

This is the real ID number

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Resolved
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Replied
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  1. WesBank Contacts

  2. WesBank phone numbers
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    24%
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    Head Office
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    20%
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    Head Office
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    Customer Service
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    50%
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    Business Finance
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    Shell Fuel Card
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    Managed Maintenance
    More phone numbers
  3. WesBank emails
  4. WesBank address
    Enterprise Road, Fairland, 2170, South Africa
  5. WesBank social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 13, 2024
WesBank Category
WesBank is ranked 351 among 414 companies in the Banks category
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Settlement
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