WesBank
Reviews and Complaints

Wesbank suddenly rejected my application for Bicycle financing after they approved it. Their reason : they picked up that I applied for a personal loan with Absa.

Obviously I did consider all my financing options and I did shop around, but I did not take the Absa loan. But even after submitting letters from Absa proving that I did not take a personal loan they persist to reject my application.

I have only received poor service from them, even after I tried to escalate through their complaints website.

Wesbank clearly cant make decision on an ad hoc basis and hide behind their business rules. Clients are therefore just numbers and potential risks to them.

Three weeks back the arears dept of wesbank came to our house to collect my late sisters vehicle, the vehicle which we the family have been asking for its settlement amount b ut to no avail, as we were not given the figures.Fortunately for us we managed to know th settlement amount and we paid it in full. When we went back to the storage to take back the vehicle we were chased away, they said that we were not to go there without beung informed by them .Up until now there is no response from them, we are still waiting .WE the next of keen of the deceased sat down and decided to keepthe car as the deceased has children therefor the vehicle has to be the legacy for her children.
WE therefore request you to RETURN THE VEHICLE

Below is a detailed account/report submitted to patience, Jacob and Tina - to date no-one from Wesbank has given me closure, yet my premiums are being debited each and every month. I have provided all the dealership's details and because this specific dealer is also a client of Wesbank it seems my concern is being kicked under the carpet. I will be hitting the media and helopeter hard should I not have any feedback my close of business today, 26 april 2018. - claim number 27376/18

COMPLAINANTS REPORT - RE: CRS63FF3
Date: 28 March 2018

• On 08 November 2017, Anton Du Plessis [protected] purchased a 2009 Toyota Fortuner from Roelof Hogewind 77 Stormvoel road Lindopark, PTA 0186 fax: [protected] cell: [protected] [protected]@motorbroker.co.za www.motorbroker.co.za this was done through an online application and emailed to Roelof. Anton Du Plessis stays in the Western Cape, Malmesbury - 11 Hoop Street. Roelof informed Anton that he got an estimate on the delivery from Pretoria to Paarl in the cape R 4400.00 (will be delivered at any dealer in the Paarl) Roelof ensured Anton that the vehicle was accident free and in good approved AA condition - had all its necessary checks etc and is safe.
• On 16 November 2017 Anton received a " self-Collection note" to collect the vehicle in Paarl from; Hester.[protected]@vdsgroup.co.za
• 17 November 2017 09:23 AM JP Bezuidenhout emailed Anton, informing him that the Fortuner is ready for collection and in Paarl. Anton went to collect the vehicle, upon arrival and collection the driver of the delivery truck accidently released the vehicle in front of the Fortuner and hence the vehicle came rolling down smashing into the Fortuner causing the front bumper and front Bull bar to be damaged.Anton immediately informed Roelof the dealer of this as he was not happy with this and acceptance of a damaged item. Eben Faber Operations Supervisor Vehicle Delivery Services (Pty) Ltd a OneLogix Company, contact number: [protected]/[protected] emailed Hester Van Der Merwe and JP JP Bezuidenhout regarding this incident and repairs regarding this incident.JP Bezuidenhout Account Executive Vehicle Delivery Services a OneLogix Company, contact number: [protected], mobile: [protected], emailed Thea burger and copied in Roelof(The dealer) and sent through pictures, claim registered as re: Claim - 2447290/18. Roelof Hogewind responded and asked how this could be sorted for the client Anton Du Plessis. - No response or feedback was given to Anton and Roelof informed Anton that he would ensure the vehicle gets fixed.
• On 23 November 2017 Anton followed up via phone calls and wassup texts as to when the Fortuner would get repaired, Anton also mentioned that the Front driver's door was not shutting correctly and that air was passing into the vehicle. Roelof resent the mail to Thea Burger( Claims administrator at OneLogix Company) who sent it to JP Bezuidenhout in participation for a response as Anton was now in possession and sitting with a damaged vehicle which was not fixed.
• On 06 December 2017 - Thea Burger responded and said she is waiting on the outstanding documents -the delivery note and the quotation and then she will attend to the matter. The copied Roelof and Hester in on this email and labelled it subject line: RE: 2447290/18 - AHT2269G105010963 - CLAIM NO: 27376/18 - SUNDRIES
• On 07 December 2017 - Anton once again followed up regarding repairs on the Fortuner as well as possible licensing documents etc that needed to be done. JP Bezuidenhout responded via email to Roelof Hogewind and asked Roelof to " assist"
• On the 11 December 2017 Anton sent through a quotation he was asked to get for repairs on the Fortuner he emailed the quotation to JP Bezuidenhout and Roelof Hogewind. At 12:26 PM JACOLIEN JANSEN VAN RENSBURG requested licensing documentation. Following Application for Registration was completed successfully at [protected]:26:01 sent to Jacolien from [protected]@ubiquitech.co.za.
• On 22 Jan 2018, at 17:50, Anton du Plessis wrote: Hi Hoop dit gaan goed. My voertuig is nog steeds nie reggemaak en ek kry glad geen terugvoering van VDS. VDS het die voertuig beskadig en sal dit so spoedig moontlik moet herstel. Groete Anton
• On 22 January 2018 - Roelof responded and apologised, said he will follow up.
• Tuesday, February 27, 2018 8:22 AM Jacolien forwarded the licencing documentation to Gerda Le Roux" at 08:22:47 Gerda sent the documents to Roelof subject: FW: ALV (Application for licensing) - AHTZZ69G105010963.
• 26 February 2017- Anton informed Roelof that the wheel alignment is also not correct on the Fortuner (Anton text Roelof via wassup) - Roelof never responded
• On 27 February 2018 09:49 Roelof then sent the email to Anton so Anton could do the licensing. Anton has NOT YET proceeded with the licensing as he no longer wants a damaged vehicle. Anton responded to Roelof informing him that he is no longer happy.
• On 03 March 2018 - Anton text Roelof asking him advise as he no longer wants this vehicle, Roelof responded to Anton saying that the Fortuner had a 101 point test and passed and no economical damage was picked up. Roelof said that he will wait for the panel beaters report and will handle the case from there
• On 05 March 2018 - Anton informed Roelof via text that he was at the panel beaters and got the report and that he no longer wants this vehicle and wants to give it back. Anton informed Roelof that he personally went through the vehicle and there is a big difference between the alignments of the two wheels. The right wheel is more forward than the left one. Roelof replied saying that the vehicle was 100%, he is now in Bloemfontein and will wait until Tuesday 06 March for an email to his office.
• On 08 March 2018 Anton took the Fortuner to Sentraal Bakwerke to do the bullbar and repaired the damaged caused by the delivery company, Sentraal bakwerke informed Anton that this vehicle was indeed in an accident prior to the smash of the bullbar - report was provided to Anton who sent it to Roelof the dealer - he informed Roelof that he no longer wants this vehicle - he has been paying over 4.5k pm premiums since November 2017 for a damaged accident vehicle. At 12:11 PM Roelof responded and said that he followed up with the previous owner of the vehicle, The car went through and passed the 101 test and that he personally drove the car for 500km himself before selling. Roelof also admitted that there was work done on the right driver's door but never the Chassis or under the car. Roelof said Anton must take the car to a panelbeater of his choice who he can be sure is a neutral person doing the checks and not taking sides, Roelof then said he will deal with the matter from there on after the report came back. Roelof then informed Anton to take the car to Superquick…. (At this stage Roelof has already received a report from Sebtraal Bakwerke n Malmesbury and now is awaiting the second " Neutral" report from Superquick)
• On 09 March 2018 - Anton then took the vehicle to Superquick and once again the report came back informing us that the car was in an accident, wheel alignment is out and Chassis is damaged- Anton then sent the report to Roelof. Roelof informed Anton at 02:33 PM as follows, "Ek verwys die saak na die MIB (motor industrie ombudsman)" At 15:07 Anton forwarded Roelof more pictures of the damaged vehicle, the Chassis that is irrepairable and the wheels that are not aligned
• 12 March 2018 - Anton sent Roelof the panel beaters number via text so Roelof could speak to them directly.
• 16 March 2018 - Roelof replied that he will let Anton know and that he received pics
• 19 March 2018 -Anton text Roelof informing him that he was once again at the panel beaters and they had the vehicle on a machine and informed Anton that the vehicle's Chassis indeed damaged and irreparable and that this vehicle was previously damaged/in an accident. - Anton got a report from them (Sentraal Bakwerke) Roelof responded and said Anton must send the report, Anton emailed Roelof a copy of the report. Roelof said he will come back to Anton
• 24 March 2018 - Anton text Roelof and asked for any outcome re: Fortuner
• On 27 March 2018 - Anton called Roelof on numerous occasions in which Roelof said he will call Anton back (responded with automatic replies) in which he did not get back to Anton. Anton informed Roelof via text that the Fortuner is just standing and he is getting debited and charged for a car he cannot drive. Roelof responded and said he is on his way to Bloemfontein and asked where the car is standing in which Anton responded and told Roelof that the car is standing in his yard.
• On 28 March 2018 - Anton sent Roelof a wassup message informing him that he promised to come back and never did, Roelof then phoned Anton and informed Anton that he is in communication with Reeds where he got the vehicle and that he will email Anton later.

i have emailed Jacob on 16th April 2018 and confirmed that Patience had also escalated this complaint to him. Tina also has been informed of my urgent situation at hand. You are taking food out of my family mouth, i will have no option to stop these debit orders and change my bank if this is not resolved, i am pushed to the point of desperation now.

Anton
[protected]

also see below:

Sent: Monday, 26 March 2018 14:42
To: '[protected]@wesbank.co.za'
Cc: 'Anton du Plessis'
Subject: RE: CRS63FF3
Importance: High

Dear Patience,

Please see the below report. I have included all the pictures, emails and reports FYI.
Please may I ask that we try and speed up this process and it is URGENT.
Please assist.

Regards,
Anton Du Plessis
[protected]

Complainant: Anton Du Plessis
Date: 25 March 2018
Reference: CRS63FF3

Complainant's Report:
1. Date of purchase: Wednesday, 08 November 2017 14:35 - finance application done and submitted to Roelof at [protected]@motorbroker.co.za Cell:[protected] Hester.[protected]@vdsgroup.co.za
2. Date of first incident:17 November 2017- when the delivery truck released the vehicle in front of the Fortuner and it came rolling off crashing into the Fortuner - 2447290/18 - AHT2269G105010963 - CLAIM NO: 27376/18 - SUNDRIES
3. Kilometre reading when vehicle was purchased: 220 000
4. Current kilometre reading: 220 000
5. Where the vehicle is currently: in the property of Anton Du Plessis - 11 Hoop Street, Malmesbury, 7300
6. Detailed description regarding concerns/faults with the vehicle - please take care to list all of them upfront in point form and do not omit anything: Vehicle delivered to Western Cape on 17 November whereby the vehicle in front of the Fortuner was let loose and rolled into the Fortuner damaging the bulbar - I laid a complaint with the dealer as I wanted this repaired, after numerous calls and emails over the festive season the bull bar was "fixed" The licencing and registration was not complied with in the expected time frame of 2 weeks and the Fortuner still has the "MPU" registration as I refuse to put this vehicle on my name. The only other thing I can think of which caused these defaults other than an accident was when the vehicle was delivered and the other vehicle rolled off the delivery truck into it. The bulbar was not fixed correctly and when I took it back I was informed that this Vehicle was in an accident and that the chassis was irreparable. (Report dated 19 March 2018 is attached)

7. Any photos if applicable - report is attached
8. Any supporting documentation (emails, job cards etc.) - emails and licencing documents and report attached from the panel beaters
9. Any repairs done on the vehicle since purchase - the bulbar was supposed to be fixed
10. Any vehicle services done since purchase - none
11. Any additional information- the dealer Roelof is aware of this complaint but seems to be dragging it out. The dealer informed me that the vehicle was NEVER in any accidents - ALL email correspondence included.
12. Relief sought / your desired outcome/s, list these if you have more than 1 option - I would like to return the vehicle to the dealership as I do not want this car as it is unsafe for me and my family. I would also like to be re-inbursed for my debits on this vehicle as I am paying for something that I am out getting any joy out of.
13. Any further concerns you have
14. List what is currently at fault - The chassis is way out of spec (scew) you can see the attached report) the vehicle was in an accident according to the panel beaters, the left wheel is more to the front in the front of the vehicle than the right hand side and the two back wheels are also not aligned. - The alignment is way out and there is no way of correction. The door does not close properly.
15. Who is currently in possession of the vehicle? Myself - Mr Anton Du Plessis [protected]

From: Ramanugu, Patience [mailto:[protected]@wesbank.co.za]
Sent: 20 March 2018 01:49 PM
To: [protected]@ATLANTICOIL.CO.ZA
Subject: CRS63FF3

Good day Mr. Du Plessis,

I thank you for bringing your dissatisfaction regarding your vehicle to our attention, thus allowing us the opportunity to investigate and provide you with feedback.
As a service driven organization, WesBank goes to great lengths to provide service excellence to all our valued customers

Kindly forward me a written account wherein you describe and report as much detail as possible. Let's refer to this information as The Complainant's Report. This Report is critical in order for us to have a clear perspective. I must also point out to you from the onset that this investigation may take a substantial amount of time, therefore please do take note of The Customer's Responsibilities listed lower down. The sooner we receive your Complainant's Report, the sooner we can commence our investigation.

The Customer's Responsibilities
It is vitally important that during this time, whilst you await the outcome of the investigation, you honor the terms of our Agreement, by ensuring:
• the monthly instalments are kept up to date;
• the vehicle remains insured;
• the vehicle is subjected to minimal usage - any kilometres being used as well as any damage to the vehicle will be for your own account

The Complainant's Report
The Report should include dates for each event that you mention, in date order, starting with the earliest date. Where other parties have been involved in any of these events, please provide their names, as well as whom they represent. The following items are to be included:
1. Date of purchase
2. Date of first incident
3. Kilometre reading when vehicle was purchased
4. Current kilometre reading
5. Where the vehicle is currently
6. Detailed description regarding concerns/faults with the vehicle - please take care to list all of them upfront in point form and do not omit anything
7. Any photos if applicable
8. Any supporting documentation (emails, job cards etc.)
9. Any repairs done on the vehicle since purchase
10. Any vehicle services done since purchase
11. Any additional information
12. Relief sought / your desired outcome/s, list these if you have more than 1 option
13. Any further concerns you have
14. List what is currently at fault
15. Who is currently in possession of the vehicle?

• Please attach all the supporting documents and correspondence relating to the complaint as well as any photos as evidence.
• We may make contact with you to obtain further information we may require.

Whilst I await your written Complainant's Report, should you require any further clarity in this regard, please feel free to contact me directly on the contact details listed below.

Kind Regards,
Patience Ramanugu
Service Resolution
WB MOTOR

Direct line [protected] // Fax [protected] // Email [protected]@wesbank.co.za

Address House of WesBank, Fairland Gauteng

A division of FirstRand Bank Ltd. An Authorised Financial Services
and Registered Credit Provider. NCRCP20.

The information contained in this email is legally privileged and confidential, and may contain proprietary and/or personal information. It is meant solely for the intended recipient. Access to this email by anyone else is unauthorised. If you are not the intended recipient, any processing of the email or the information contained therein (including disclosure, copying, distribution, storage) or any action taken or omitted in reliance on this, is prohibited and may be unlawful. No liability or responsibility is accepted if information or data is, for whatever reason corrupted or does not reach its intended recipient. No warranty is given that this email is free of viruses. The views expressed in this email are, unless otherwise stated, those of the author and not those of FirstRand Bank Limited or its management. FirstRand Bank Limited reserves the right to monitor, intercept and block emails addressed to its users or take any other action in accordance with its email use policy. FirstRand Bank Limited specifically elects to not apply the provisions of the Electronic Communications and Transactions Act 25 of 2002 (as amended) to the content and format of this email, unless expressly stated otherwise. Should the recipient wish to conduct further business dealings with the FirstRand Bank Limited based on the content of this email, a formal, written and physically signed agreement will have to be entered into, to attract any liability on behalf of the FirstRand Bank Limited. Licensed divisions of FirstRand Bank Limited are authorised financial service providers in terms of the Financial Advisory and Intermediary Services Act 37 of 2002(as amended) and is a registered credit provider in terms of the National Credit Act 34 of 2005 (as amended).

I have contacted Edward Shelaluke on [protected] for the past 2 months to resolve a query of having an insurance accrued to my account refunded as its not part of the contract. After struggling to resolve this over 2 months, the tasking is still incomplete and when I informed Edward Shelaluke there are additional charges of the insurance that is not part of the contractual arrangement and these charges are supposed to be reversed.Edward unlawfully made a counter arrangement disregarding the contractual arrangement to refund me what is mine and instead informs I must write a cancellation letter and forfeit that which is his mistake in calculating . Edward received the proof of my insurance as he requested and still proceeded to inaccurately reverse certain charges and not all that reflects the terms of the agreement. After requesting a refund, there was a delay from Edward as I am informed his either on Lunch or twice a day on tea-which is at inconsistent times. Hence when I called in after holding for 20 minutes, I contacted Thandi Nefure whom informed that Edward supposed to send a standardised letter informing of the Excess paid in my account and that she will pass this message to Edward.I called in today (25/2/2018) and found out this was not executed by Edward again. To date all I get is the managers/ Teamleaders are always in meetings.Hence only fraud and unethical conduct has been supported by Management of Wesbank Toyota Finance to date. The outcome was when I requested a reference to refer the matter to the ombudsman I was told not to update Hellopeter and continue waiting for assistance and its way over 2 months.

Wesbank collection agents came and take my car in my absence and was told they carelessly pulled my car, I am now receiving a message that they valued the car R120000 of which they demanded R800 000 from me.

All my personal stuff including my working equipments are inside the car as I have been moving around from different provinces with work.

It is clear that they already have a buyer for my car hence such low values.

Please advise as I was also told the collectors harassed my sister and were very rude, when she called the police they made it a point that they runaway immediately

Good morning. Please help me to stop wesbank and direct axis from harassing me with unsolicited emails and sms's. I have tried numerous times to opt out and to stop them from sending me emails. This is a copy of the email I sent to them last week - and today I get another email form, direct axis!

Good morning.
I have no idea how you got my cell phone number and email address number to bombard me with unsolicited emails and sms's.
I do not appreciate receiving these messages from you!
I have tried to unsubscribe from your lists to no avail.
On researching your companies harassment of other consumers I googled hello peter.com, and see that you are shameless in the way you treat your customers and unsolicited consumers.
https://www.hellopeter.com/directaxis
Take me off your contact lists!
It is a complete waste of your time and money to send me messages, as I can assure you that I will never do business with your company.
If I receive any more unsolicited sms's and emails from you I am going to the consumer council to lodge a formal complaint against your company.
Kristen malan

+[protected]
+[protected]

What can I do?

I have had the worse service with Wesbank. I bought a car ford focus in 2014 October and it was financed by Wesbank. At the time I was happy until I missed 3 payments when I dot into financial difficulties this year. they fetched my car a 2 weeks ago on the 27th March 2018. I was told to phone the wesbank lawyers if I want to negotiate any payment terms. I have been doing back and forth for the past two weeks but no response from the lawyers to whcih they responded twice to my (4 emails that I sent) and said they are still waiting for their client which is wesbank for further instructions.

I then contacted wesbank directly and was told they are waiting for their lawyers. but they think the car will be sold even if I'm willing to pay all the arrears and bring my account to date, they are not interested.

so Wesbank will get the car, sell, the car and I have to pay whatever is left plus legal costs and on top of that I wont have a car but webank will have all their money. they wont even give second chances nothing.

My account no. is [protected]
I bought this vehicle from Wynberg Used cars in March 2017.
I am in the process of trading this Vehicle in for a new Vehicle and it has been brought to our attention by Thorp Chevrolet that according to the Vin No. this Vehicle is a Chevrolet Utility Base and not a Chevrolet Utility Sport as you have registered it with Wesbank. Because of this the trade in is much less than it should be and there is a delay now with the new Dealer. If I would to be in an accident my Insurance would not be able to pay out the claim as the information and registration of the Model does not correspond. Please fix this immediately and come back to me in this regard as I need to confirm with the Dealer.

Last year 2017 was a financialy bad year for me. In August I went in to Wesbank head office in Randburg to make arrangements because I did not want to loose my vehicles. After about 2 weeks after my visit I received a visit from Wesbank at my home where the man they send among-st other things checked if the vehicles was at my home address. In December I had work and was able to catch up considerably on the backlog on all my account. Then I saw that there was legal costs added to my accounts. On inquiring about the legal costs I was told that summons has been issued against all my vehicles at my previous home address. This is illegal! After taking the matter up with the Attorneys and Wesbank head office it was decided that the attorney would abandon action against me and that some of the costs would be written off and my accounts credited. I also have paid the arrears for 2 of the vehicles in full: with no positive effect from Wesbank offices. Further legal costs has been added by the person handling my account. According to the attoreneys Smith Van der Walt Inc they were instructed to withdraw all actions on these matters. When I email Miss Phumzile Dlamini she says I must speak to the attorneys. I have emailed here, but she does not respond. When I go in to see her in the office, she doesn't make any notes or log into her computer and she never comes back to you.

I logged a request to change my payment date from the 1st to the 25th of Feb on the 27th of January 2018 as per your online instructions, 5 days before the time. I Then received two message from you to confirm status "Worked" on Monday the 29th of January. Still you took money on the 2nd of February from my account and when I phoned in the lady on the other side said that she cannot explain what went wrong but that she cannot unfortunately help me. Now it shows I missed a payment but this is not my mistake as they were delayed with actions. Now a dept collector sends me an invoice.
When I phoned Wesbank they confirmed all was in order for the 25th .
Shockingly poor serve.

My credit profile shows an amount of R490 outstanding on my loan. According to my knowledge the loan is paid up. My credit rating has been adversely affect by this apparent outstanding amount. Please update the account at the credit bureau. Currently i am unable to apply for credit because of this R490 that shows on my credit profile.

I am hoping for a positive response

Thank you

J Meyer
id [protected]
CELL [protected]

I send an email to Wesbank on the 20th of November requesting the proof that my account with Wesbank is in arrears. to date i have not received this information after numerous requests. i have informed Wesbank that i have not received any documentation from Wesbank during the period alerting me of the action steps they have taken. i also stated that i am willing to co-operate and solve the matter, and again requested understanding and assistance. can you please assist me to get a resolution on this matter from Wesbank

I received a private call from one of your consultants today. She was extremely unprofessional and arrogant. She told me that the call is being recorded, but the thing that made me most angry was the fact that she spoke while I was speaking and that she threatend me (financially). I am extremely unhappy with the service I have been receiving. I will never recommend Wesbank to anyone. Apparently I am in arrears with my vehicle, which I have been paying each and every month since 2014. DUE TO LOW CASH FLOW. I went under debt review in 2015, which Wesbank quickly accepted. Now all of a sudden I am being told, that Wesbank has the right to insure their vehicles (so insure your vehicles at Wesbanks own costs) and that my debt review account is going to be terminated if I do not pay the accounts arreas. How could insurance be included (when they already agreed to the payment methods through summits) by Wesbank into my account without my knowledge (send me the documentation papers which I signed were as I acknowledged that Wesbank could include insurance at anytime, like Wesbank is trying to do now) and I have been asking for the documentation which I signed were as they made me aware of this? Firstly I will not be forced to take out insurance which I could not afford. I still made sure payments are made on the vehicle every month since 2014. According to my knowledge if insurance is not paid for 3 consecutive months it falls away and it stays my decision to have insurance of not. 2019 is supposed to be the final year of payments to Wesbank on the vehicle they financed. I cannot afford insurance at this time. I AM UNDER DEBT REVIEW FOR A REASON, CASH FLOW IS LOW.

I have applied for vehicle finance (private sale) through my business (Sew Kool CC) The reference number is PPT66904L. I received an e-mail on 30/11/2017, informing me that my finance has been approved. I signed the quotation and sent through to Wesbank along with ALL relevant documents on THE SAME DAY. On 06/12/17 I e-mailed the lady to find out what is happening. On 07/12/17 she deleted my e-mail WITHOUT reading it. I then sent her another e-mail and told her just how unhappy I was with Wesbank's service and that she needs to tell me why the seller has not been contacted yet AFTER SIX working days. On the same day she contacted the seller and he sent all documents to her on 08/12/17. I have now been sending her e-mails for the past two days with NO reply and so has the seller. I phoned and after I spent about an hour on the phone and being transferred from department to department, I get told that the lad is on sick leave! I can unfortunately NOT accept this, someone needs to tell me HOW LONG I am still going to wait to get this matter resolved. Myself and my business are long-standing excellent clients of Wesbank, but this deal has dissappointed me immensely. It would be appreciated if I could get feedback as soon as possible. If not, I am going to take this matter to the highest authorities.

Margaret-Ann Alberts
I.D. No: [protected] 8

I received a call from one of your consultants yesterday at about 17.35. He was extremely rude with me. I am also not happy with the service i have been receiving from Wesbank. Apparently i am in arrears with my vehicle that I have paid each and every month. When your consultants could not pin point which month was not paid they came up the story of insurance that was included without my knowledge. Firstly I will not be forced to take out insurance which i could not afford at that time as I was unemployed but i made sure i made my payments on the vehicle. Apparently I am R10 000 in arrears with what? Insurance? According to my knowledge if insurance is not paid for 3 consecutive months it falls away! Plus I do have insurance with king price which i sent to you guys as proof! so why am i being harassed by your consultants on a daily basis?

I know there was a ruling against Wesbank by the Competition Commission earlier this year about Vehicle Finance unit that would repossess peoples cars.

ID # [protected]

I am one of those people.I have an account, and had paid over 70% of my instalments.

My brother passed, i skipped one month since I needed the money for the funeral.I called Wesbank to explain and make an alternative arrangement.Thinking that the bank agrees..

Only for them to send somebody to fetch the car..which was later auctioned I believe, and Im still financially liable and paying the outstanding balance..

Please assist with a go ahead..as I would have done everything to keep the car.

Kindest regards

Tshwaro Mokhotsoa

[protected] | [protected]

[protected]@gmail.com

See e-mail sent to Dorcas Makoena dd 18 Oct 2017 below :

Dear Dorcas,

Thank you for your e-mail.

Our telecom of Friday the 13th October refers. I asked for the below periods and have not decided which one to go for and I was considering an deposit to bring the amount down.

I have in the meantime received sms’s from your Company re iContract for account number [protected], Pin 547……., Expires 2017-10-18 login to www.wesnank.co.za ?
Firstly I have no account as I have not signed /agreed to this as yet. I also told you that I will be travelling to P.E and I could not access the details .

And another sms. Was sent as follows ; Wesbank Leisure Finance will send you a new OTP PIN during business hours once the amendments you have requested have been made ?

I have not requested amendments as I have not seen the proposed contract and I told you your interest rates were too HIGH. Also see my e-mail when I told you so when I referred to another Financier. I still have not received the OTP PIN so I cannot access the details. I also asked you to send further details per e-mail to me.

Please take note : I am a potential client/person and not just an robot that must accept what you send me. What happened to customer service ? You also informed the Supplier prior to talking to me about the “approval” … this is not acceptable.

Both the Supplier and myself have been kept at bay on this and I am very unhappy about the state of matters with my request.

In the light of the above details I have decided to call it a day with Wesbank and will not make use of your organisation any longer as this has also been going on for too long after “approval” by yourselves.

Also take note that I will be lodging a complaint to your Head Office.

Thank you.

S.Jooste.

the 06 october 2017 i received a call from someone who told me that he is a debt collector from wesbank. He told me he was instructed by the bank to collect the 15000 from me or collect the car is there is no money. I requested him to call back. The i phoned back i told him that i cannot find the money but i can only pay the whole amount on the 25 october 2017, he told that he will speak to the bank and call me again on monday about the bank decision, today 10 october 2017 someone else phoned me with this number +[protected], and she demanded me to pay 15000 or drive the car back to the bank and requested her to make an arrangement with her that i will pay the full amount on the 25 october 2017 and she told me that it will late by then, she wants the car as soon as possible, i told her that i cannot drive the car it was involved in a accident im still fixing it and the car is with pannel beaters. The lady was very rude, she even failed to listen on what ever i was saying. The question is if the bank takes the car and i will pay again on the 25 to get my car back who will be responsible for transporting it back and forth?

Account number: [protected] - Life Insurance
My husband bought a Diahatsu Terios 2010 and we got a loan for the car from Wesbank.
He passed away on 10 October 2014 and I had to find out that there were no live insurance on the car.
They came and collected the car and my Estate has been going on for 3 years now.
Can someone just help me answer this one question. How could we get a loan from Wesbank without live insurance.

Wesbank didn't debit the owed amount on the 22 August 2017. I called them on the 26 August 2017 and I was promised that the deduction will go through on Monday the 28 August, I even asked the consultant what to if the debit order don't go through and she said I don't have to worry because it will. Now it didn't and they will add interest to my account and want to debit R3800X2 next month's. I never missed a payment not even once. Please help me to sort this problem