HaulBikes
Reviews and Complaints

HaulBikes did the same to us. Gave us a date, took our money, and over a month later (weeks after promised delivery) the bike still is not picked up - or even scheduled to be picked up; and HaulBikes won't even tell us now when it will be picked up (much less delivered to us). And they now want to charge a fee for canceling their contract? We've contested their charge on our credit card and refuse to pay them one dime. This company should be avoided, there's far better alternatives.

Do Not Use HaulBikes! 21 days into a promise of 6-16 days for delivery (Florida to Colorado) and my bike is still in HaulBikes York Pa. terminal...1800 miles away...still no date given...no assigned truck...they have no clue when my bike will finally be manifested on a truck...once they have your money and your bike they don’t give a damn if/when they deliver. My request to speak to someone in “management” was ignored...I may need to fly to York to retrieve my bike and make other arrangements. I would ride it myself except I am no longer a young man and have serious health issues. Save yourself a lot of grief...avoid HaulBikes.

Daily Direct Motorcycle Transportation (haulbikes.com) delivered the bike 1500 miles with the key in the ignition in the "on" position. The month old battery was completely dead on arrival and un-chargeable (verified by the BMW dealer). I asked the driver, "Lee" (+[protected]) about this and he replied, "sorry dude, not my problem" and proceeded to his next destination leaving me stranded on the side of the road. This driver was also trying to get me to pick the bike up at a different destination than where we originally agreed upon (a truck stop off the interstate). Good thing I refused and stuck with my original destination as I would've been stranded even farther away from home. During the unloading he proceeded to whine, in an unprofessional demeanor, about how I should've met him at the truck stop, "how people don't listen", and how he's "not trying to be rude, but...".

I pushed the bike to a nearby parking lot and had to call BMW roadside assistance for a tow. The aftermarket battery the dealer happened to have in stock was $107 out the door. The month-old battery was $202.

Overall, this was a very poor experience. I was very excited to be reunited with my bike, but having to have to tow it, waste a perfectly good riding evening, and shell out a few hundred dollars was far from my ideal reunion.

TL;DR: Daily Direct Motorcycle Transportation (haulbikes.com) left the key in the "on" position for the transport which killed my brand new battery. The driver tried to change my destination to a truck stop last minute, and was rude.

Was told verbally 3 weeks. Was sent an e-mail that stated estimated delivery of 2 to 3 weeks. Signed contract that stated "estimates" only, this is where I trusted Chris and messed up. I can't believe after 23 days my bike is stuck in a terminal 1500 miles away and no driver has been assigned to deliver yet. I was even told by Chris that once a driver is assigned it averages 28 days more to come this distance not including truck break downs ect?! WHAT?!? So I'm out $633.00 and a month without my Ebay purchased bike. Now I'm out another $850.00 I'm paying to a different shipper ( with great reviews ) to get my bike here within 6 days with a guarantee. Someone please include me in the class action lawsuit that's inevitable for these rip off artists! Read reviews before you commit to ship! Also, don't pay in full upfront like these scammers require. When I told my lawyer the situation he stated they probably never get sued since it costs more to do so than what I spent to get scammed. Haulbikes.com YOU SUCK!

WORST MOTORCYCLE SHIPPING COMPANY EVER! Do not ever contract with HAULBIKES.COM to ship anything. I have used them is the past & their drivers are great. THE OFFICE STAFF IS THE WORST! I contracted them to ship a bike for me from CA to MT to be picked up 25-27th of FEB. They changed the shipping date, after I paid, to 2 1/2 weeks later then charged me $100 cancellation fee when I told them this was unacceptable. WE WILL NEVER USE THEM AGAIN! Breach the contract then penalize me when this is not acceptable?!?!?! WORST CUSTOMER SERVICE EVER! They changed contract & I'm the one who pays. You have been warned! They lied to me, then they charged me because I couldn't wait over 6 weeks to get my bike when the contract sign says pick up dates clearly. CHEATS, LIARS, SCAMMERS!

Item condition: Used
Sells to: Worldwide
The sale went like clockwork and am very happy with the purchase and have not even seen the bike except in pictures. The problem is the company contracted by me to transport the new purchase. I contracted with them for 2 reasons. #1 is it was one of the shippers on the E-bay Site. I figured they had to be good if they were offering services on E-Bay. #2 I called Haul Bike after they Quoted the shipment to find out how long it would take to get the bike to me. I talked to Nancy who told me they had a truck close to the Area and was on the return leg to the warehouse in Wisconsin. I was told they had space on the truck and would be able to deliver in about a week after pick-up. I talked to the other services and they were all farther out due to shipments to and from bike week. Haul Bike wasn’t even the lowest quote. The quick delivery was most important to me. I don’t know about you but I have never purchased anything on the internet for more than $500.00 let alone spend close to $5000.00. I felt assured by using E-Bay. Long story short, I went with Haul Bikes. I was told the bike would be picked-up between 25-28 Feb 2011. When the bike was picked up Haul Bike did not call and tell me they had it. The seller called me and told me. I contacted Haul Bikes to find out a ETA on delivery and to offer a secondary drop location if they came through my area on the weekend. I was having the bike delivered to the warehouse I manage in St. Louis. I live in Illinois. I communicated with them to try to make the shipment as seamless to both parties as possible. I was told March 5-7. When the bike was not delivered on the 7th by 3pm I called on 3/8/11 to find out where it was. I was told by somebody Named Nancy that the Truck was broke down and they could not do anything about it. I was also told it would take another week and a half. Frustrated I hang up with her and waited until 3/17/11 to contact them again. I get Nancy on the phone and she tells me she doesn’t know anything about a broken down truck. Then she told me that the driver forgot that my bike was a pick-up and delivery. So he loaded 20 more bikes on to the truck and could not get mine off when it came time to deliver. But here is what really annoys me. I don’t like being lied to. I am strait up with everyone I deal with. I know that they had a truck probably headed south, and it swung by and loaded my bike, But where do you pick up 20 more bikes that quick. You go Further south and pick them up at bike week in Daytona. Then when you don’t deliver on what you say, you fall back on the contract and tell the customer that the contract states 2-3 weeks for delivery. I called Hual Bikes on 3/17/11. I asked where my bike was. I was told By Nancy that my Bike is in the warehouse in Wisconsin, Because the driver screwed up. I was also told that I would not get the bike until sometime the week of the 21st., I was told by Sharon they had a couple of deliveries on the way and I could not get any refund until the bike was delivered.
One thing I have not seen on your site is how to rate the services offered by a third party. If it is so unimportant for some of these providers maybe they need to be removed from the list. I told Hual bikes, that I want a partial refund on shipping costs. I made plans taking into account what they were telling me. I’ve had to stop what I have been doing to wait around for somebody to make a delivery and then not show or call to explain why I am being inconvenienced. NO COMUNICATION! Until I call or E-mail them.
I had planned on purchasing a classic car to add to my collection Since I had a good experience purchasing the Bike. Now I will have to rethink this approach. I don’t think I can trust the shippers offered on E-bay. I really am not going to pay somebody and have them not care whether I get what I order or not. I don’t understand why they act like they are doing me a favor and that they will deliver whenever they get around to it. If E-Bay has a place that I can go to rate this company I will write a review. Otherwise I am going to post this message on every message board I can find until I get SATISFACTION!
Something needs to be done about a company that Lies and doesn’t care about the customer.
e-bay did nothing but shine me on. they mst be getting paid off to let them keep screwing people over.
The person I talked to was Nancy and nothing that came out of that womans mouth was true.
Regards

No one is answering the phone, they have the bike I bought off e-Bay. I have E-Mailed, no response, called, no one answers, no return calls or e-mails.

Haulbikes says upfront that they do not haul ANYTHING that is not bolted on the bike, period. Nancy must have been new, and probably got in a lot of trouble.

This company sucks! I would not recommend them. I have searched and found the same story over and over. They lie and give you a date, lie again when it does not happen and then takes weeks longer than they should. I might have lost my $100 but they won't get my business and I will post everywhere I can find and help put them out of business. I canceled my shipping and went with someone else. Thank goodness as now I get my bike in a timely fashion. DON'T USE HAULBIKES.COM