HaulBikes review: False advertising for shipping motorcycles - direct ship - not hassle free

I bought a motorcycle from a dealership on 7/26/24. This bike is/will be a primary means of transportation. I hired Haul Bikes (HB) & signed their agreement on 8/2, to ship my bike from Fort Collins CO, to Phx, AZ. # P272639 for $532. Haul Bikes website claims their service as 'Direct Haul', 'Saves Time', 'Removes the Hassle' and 'Makes it easy' to get my bike from another state to me after purchase. Those statements couldn't be more opposite of the service and experience I received working them. The process is not direct, not easy, and not hassle free. After taking my $ and having me sign a contract to cover themselves, they promptly ignored me and took their time doing their job. W/ No communication. Their website mentions 'The Pickup' and 'The Delivery' being a seamless process that's short & doesn't involve much. That's FALSE! Haul Bikes doesn't direct ship. They pick up motorcycles, drive them around with other bikes , and when convenient, take it to a shipping hub where the bikes sit, until HB decides to pick up, and deliver the bike to their victims. My bike was picked up from the dealership on 8/16 (2 weeks after signing) and wasn't scheduled for delivery (to their warehouse) until I reached out about it. On 8/16, I emailed HB to inquire about delivery. I was informed they would ship the bike to their warehouse then delivery to me would take place 'before or around 9/2.' The bike was acquired by HB at the dealership on 8/16 and shuttled around on a semi for 2.5 weeks until 9/2, where it was parked at their warehouse. On 9/3, the bike was still undelivered. I called to get info and was told it had just arrived at their Las Vegas warehouse and it hasn't been scheduled for delivery to me. 45 days after purchase, payment is due & I've been told it's just sitting with no date scheduled for delivery. THIS IS UNACCEPTABLE and TERRIBLE CUSTOMER SERVICE. I spoke with, Andie via email (8/16), and Ruth (9/3) on the phone. I requested Kelly Johnson to call me back.
Unfortunately, I didn't do my research about this terrible company. I was suggested by the dealer I purchased my bike from that Haul Bikes is great, easy and worry free. I've received the complete opposite experience.
I've read many reviews now, and have heard the same exact experience. TERRIBLE COMPANY