HaulBikes
Reviews and Complaints

On April 2nd, I signed and paid for a delivery contract. #P203593
Delivering a motorcycle from Michigan to California, pickup and delivery was to be between April 5th to April 26th.
Last I heard from them was May 15th, bike was arriving at Vegas terminal that weekend.
It's now May 24th and still no word from them on what is happening.
Their staff is also extremely difficult to contact with either phone or email.

Ordered a bike from a dealership that uses Haul Bikes for shipping. I already paid upfront, bike was picked up from the dealership but now sits in a wear house still waiting for transport. No answer in customer service as to when I'll get it. I've called several times, have sent emails and every week same excuse. They are behind and don't have estimated time for delivery. Transport is from PA to WA. Bike was purchased April 23, with an original delivery date of May 15th.

Not enough customer service people to respond to customer issues. Have never called and been less than 5th person on hold. Same customer service rep answered every time.

Tried leaving call back message but never got called back

Haulbikes suggested emailing message but did not respond when I did

Haulbikes agreement requires address where bike to be picked up. Mine is at a Haulbikes warehouse but I have been unable to get the address because Haulbikes does not respond to customers.

DocuSign will not permit haulage agreement to be finalized without the pick-up address.

My motorcycle was picked up on April 3rd and has been sitting in Milwaukee for four weeks.They emailed me the week it was supposed to delivered to say it was delayed knowing that it was not going anywhere before the scheduled date .Now they say it will be delivered the week of May 10th and it is going to Las Vegas this weekend and they don't have a date for it to leave Las Vegas.I offered to have another shipper pick it up but they will not refund my shipping costs.I would like to know how long this company can legally keep my motorcycle and delay my delivery .

Order was placed March 30, 2021 order# P203261
2 1/2 weeks and it's only in Vegas right now coming East sometime next week?
I understand it still has 1 more stop to make before they can even give a date.
Poor service and do not recommend them for transport anything.

bought my bike for road track & trail was told that the bike was picked up on time got a email conformation with a delivery date of march 19 it is now march 24 no bike I emailed them four times note they did not reach out to me first as of the 24th my bike is still not on the list for delivery treble company with no communication wish I would have known how incompetent this company was before I bought the bike would have made other shipping arrangements.

Bought the bike on 8/24 and was given an estimated delivery date of 9/24 AFTER the sale. If I knew they intended to take a month to move my bike 2, 000 miles I would have driven up myself to pick it up.

The point of sale was in New Hampshire. Haulbikes people didn't get my bike to Pennsylvania, 400 miles away, until 9/10! It took two weeks to move my bike 400 miles, then it sat there until 9/17 when it departed for their site in Oklahoma. It arrived in Oklahoma on 9/21.

On 9/25 after several requests I finally received their first rough estimate of a possible delivery window to Texas, eight hours from their site in Oklahoma, they said it should be "sometime during the week of October 5th", another two weeks! At this point I was just over a month into this debacle and still don't have a delivery date, best case it was another two weeks away. I took a day off work, rented a trailer, drove through the night to pick my bike up at first light, loaded it up and brought it home. I did in 17 hours what they couldn't do in 17 days!

I went on the haulbikes website to leave a review and guess what, you can't leave a review. That's how they have a five star rating on their website. They probably only send a link to leave a review to people who praise their mediocre to poor performance. I have shipped household goods and vehicles for decades... Decades, and I have never had as much trouble trying to get someone to complete simple tasks and give me straight answers.

When it was all finished, I completed the last leg of the delivery myself, my time, my time off work, my truck, my expense, I asked them to reimburse me the unearned portion of the shipping charge. They of course ignored my multiple requests for two weeks until I finally received a weak response of "the dealership already paid for it" and "I've never seen anyone receive reimbursement". Both are poor answers. The dealership doesn't pay for shipping, it's a pass-through. The Customer pays for shipping.

I have a CDL and after talking with the Driver who had the stones to show up to let me pick up my bike (and was a very good guy) I saw the load of bikes they had stacked up in the warehouse and thought about giving up my weekends to help them out delivering from Oklahoma to Texas while they're having a hard time keeping up. My experience afterwards trying to get their so-called management to take any responsibility in their shortcomings or reimburse me the money that they Did Not Earn, I will not only never consider working with them, I will absolutely never ship another bike with them.

I briefly considered starting a company to compete with them. Beating them on service and communication would be pathetically easy.

I had a contract for pickup they called weeks after the time frame, not a problem didn't the bike that quick, and now it gets better, picked up bike on the 16th of September, no communication from anyone thought the bike might be stolen, so I called and they stated it was delayed, received bike on the 9th of October, driver was a complete [censored] to me said you either meet me tomorrow or I am leaving the bike in a parking lot I have a route and a deadline. Was looking forward to meeting Mr. Congeniality in person being a retired US Army Ranger and I feel a pretty menacing looking guy this was going to be a great meeting. He arrived at the parking lot on time I told him I don't know who I hate more you or your company. This bike was in transport mode and the battery better not be dead, he said I do not see any lights as he continued to drop the bike off in a strange place where I have never been and bike is dead, he leaves me alone in a parking lot with a 30k harley davidson dead in a parking lot. What type of company is this. Trust me when you look at the cost of shipping add the expenses of the two $80.00 and battery at Pensacola Harley Davidson, $280, I should have bought a trailer and I have something to show for my money. Stay away from this company, Call me I will post it on Central Dispatch. Screw these guys and their drivers.

I am sorry that I didn't read the comments before using Haulbikes to ship my Indian Chieftain. Pickup was ok and within the requested date. However, the delivery is totally the worst I have every had. My delivery was supposed to be 9/7 and here I sit at the delivery address still waiting on 9/30. Two weeks ago I had it out with the manager who told me it was in Las Vegas only 150 miles from me. It was reported being loaded and would be here 9/28. No communications initiated, I have to call for update. Now they are saying that it will be delivered 10/8. This is unsatisfactory. I called to talk to the manager, again, and he was out of the office and they put me into voice mail. Needless to say I left a hot message.
Don't use this service. Read all the complaints about the same thing first before paying for the shipping!

EXPERIENCE
I have NEVER had a worse vehicle delivery and I have had over 20 cars and motorcycles delivered by a few different companies over the last dozen years including motorcycles by Haulbikes. EVERY other delivery—EVERY!—has been friendly, cooperative and professional. A simple request for a destination change not even ten miles from the original destination (due to not wanting to ride an unfamiliar high-performance motorcycle for the first time in heavy rain) was met with refusal and complete unwillingness to discuss alternatives. When the Haulbikes dispatcher was made aware of the situation by my email she quickly instructed the drivers to bring the bike to the destination I requested. Instead, they came within a mile but called and said a sign forbidding trucks prevented them from coming further. Even after informing them that trucks—moving trucks, delivery trucks, EVERY KIND of truck!—travelled the street daily and the sign referred to the PARKING of trucks they refused to come further and forced me to meet them at the side of a busy highway where I was made to APOLOGIZE to the driver for swearing the evening before. They threatened to take the bike back to North Carolina (I am in Vancouver, WA!) if I didn't apologize so I did. I told him I wasn't sure if the motorcycle even had enough gas to get me to my home, that it was a very high-performance motorcycle I was not familiar with and that the tires were racing tires and not suitable for a soaking wet road. They basically said tough luck, set the bike on the side of the road and left. They were rude, unprofessional and left me in a very dangerous situation. I will NEVER use Haulbikes again and would STRONGLY recommend no one does.

Beware of this company, they give low quotes but then they hijack your motorcycle and lie repeatedly about your pick up and delivery dates. I contracted them on May 17th and they wrote in the contract that they would pick up my bike no later than May 31st and would deliver it to Las Vegas by June 7th. They missed the pickup deadline(they forgot to pick mine up) and only after repeated calls did they pick it up on June 4th. Since then they not only missed the contracted June 7th delivery date but they have given me six later delivery dates and missed them all. It is now one month past the contracted delivery date and my bike is missing, they don't communicate or explain the delays and don't respond to voice messages. I left phone messages that I'm reporting my bike stolen by them to the police and starting a civil action...no response. This is a sketchy if not criminal enterprise. BEWARE! See all their one star Better Business Bureau reviews for the same reasons...wish I had before paying them up front!

My order for shipping was billed to me and placed on August 20th. I did not receive my motorcycle until September 29th. That is a total of 41 days, more than a week overdue. Because of the extra time sitting on a truck or in your company's storage facility, the bike would not start due to a dead battery. It had very little charge left to it but would not start. If the bike had been delivered in a timely manner it would have started. More than a week would have made all the difference with the battery. Because of this I had to get a tow truck to bring the bike to my house, at a cost of $100. Your company's driver could not have cared less. He had no tools or jumper cables on his truck to help with the situation. He just raised up his tail gate and drove away. To make matters worse the motorcycle's original pick up was in Nebraska, a state that borders Colorado (the bikes destination). Then the bike was taken to Wisconsin where it sat for days. Then the bike was taken to Oklahoma, another state that borders Colorado. After all this moving around it still took 41 days to get my bike to me. I realize that my $3000 2004 Yamaha VMAX is not a $25000-$30000 Harley Davidson trike, but I am sure I was looking forward to receiving my bike on time just as much as the guy who bought the Harley. I have used this company many times in the past and communication was always top notch, however this time there was no communications during the entire shipping process. No email updates were sent to me throughout the process. I had to call on many occasions to find out the status of the bike. I feel that I was given half rate service from this company.

I have used other companies for motorcycle transportation. Cost was a factor to select Daily Direct (Haulbikes.com) but you get what you pay for. It takes ages to deliver the motorcycle or as in my case a motorcycle trailer. Now, if that was the only issue I would still be OK. But there was damage on the trailer which clearly happened during transportation and they just refuse to pay the damage. After filing the claim, they were very slow to respond and had to reminded for weeks and weeks. Finally the owner responded by saying he did not think the damage happened during transportation. After many emails with supporting documentation back and forth, still not result.

So I decided to file a complaint with Better Business Bureau and write a few reviews.

Shame on Daily Direct to fight over a measly $400.

After receiving an estimated delivery time of three weeks, I contracted with haulbikes.com to ship my 1998 Valkyrie from Florida to my new home in New Mexico. They picked up my motorcycle on March 26th and told me it would go to Pennsylvania where it would be put on a different truck and shipped to New Mexico. On March 27th I received an email with an estimated delivery timeframe of three weeks. It has been six weeks and it still has not left Pennsylvania.

When Valkyries sit for more than 3-4 weeks without running, the fuel tends to varnish in the six carburetors and the bike will either not run, or run very poorly. A carburetor cleaning costs $800-$1, 000. If I had been told it would take more than four weeks I would not have hired them. I've been in contact via email and phone and so far been given the run around. They said I might be eligible for a price adjustment. I'm asking for a full refund from them. Furthermore, if they don't deliver my motorcycle soon, I will report the matter as a theft.

This outfit took a delivery order and told me it would take 5-6 weeks for delivery. 4 weeks later they still had not picked up the motorcycle. They told me their truck broke down, then the next day they said they overbooked and they couldnt pick up my bike for another 1-2 weeks. This meant the delivery would be 3-4 weeks late (10 weeks instead of the 5-6 they promised). When I had to cancel because they missed my deadline, they kept my deposit, they said their fine print contract explained their published delivery times and the promises their phone attendants made don't mean anything. They said it could take even more time, and they aren't obligated to do what their employees or website say they will do. In my opinion anyone who choses to use this company after reading this is crazy. There are a lot more, and better companies that aren't out to screw you like 1888haulbikes.com is doing to me. So in the end they didn't haul my bike but I still had to pay a cancellation fee because they couldn't perform.

I used Haulbikes.com to deliver my BMW motorcycle from AZ to TX. I had read the reviews about some late deliveries however I was not in a rush to receive my motorcycle so this was a non-issue for me. I'd heard about their commitment to deliver bikes with the utmost care and concern. The pickup of the motorcycle in AZ went without a hitch and the dispatcher in Milwaukee kept me informed of the delivery status via email. The driver, Ed, called me 24 hrs in advance to let me know he would make delivery the following morning (8/01) at 8A. He asked the usual questions about getting his large tractor/trailer rig into our community and near the actual place of delivery. After reassuring him that our movers made it, he stated that he would deliver. He delivered all right! He unloaded my bike on the sidewalk and would not push it 20 feet to the garage. My wife who had delivered our baby the preceding week had to walk the bike to the garage by herself. He stated it would be an EXTRA charge if he did it! Wow - what a [censored]! Or perhaps a lazy ###! Had that bike tipped on my wife, Haulbikes might have been in some serious legal trouble due to a stupid act on behalf of their driver. I won't be using their service again if this driver represents who they really are! They are the face of the company to their customers. Their contract states DOOR to DOOR, which may be an exaggeration on their behalf. Watch out if you cannot personally be at your place of delivery or if your wife isn't a seasoned motorcycle enthusiast.

I wish that I'd seen these other 2 complaints before I chose these guys to ship my motorcycle. I live in New Zealand and bought a bike off Craigslist, then ( through Shippingmasters ) ended up with signing a contract with Haulbikes to take the bike from Boaz, AL to Compton, CA. I explained that timing was critical because I had to work in with the shipping schedules from LA to New Zealand. Anyway, I signed the contract (and paid them) on Dec 9th 2011. I am now writing this on Feb 13th 2012 and the bike is still sitting at their hub in Milwaukee awaiting a despatch confirmation to CA. GOD ONLY KNOWS WHEN IT WILL ARRIVE !

What is worse is all the lies and ### I have been fed (by email), limp excuses, unfulfilled promises. BEWARE, use these guys to ship your bike AT YOUR OWN RISK. I would never, ever use them again.

WOW - wish I had been aware of all the issues created by the incompetence and outright lies by HaulBikes.com representatives BEFORE signing a contract with them!

My sad and frustrating experience is an EXACT duplicate of many others here - buy an Ebay bike, TRY to hook up with what APPEARS to be the best transporter - and it all goes downhill from there! In my own case, after *4* missed dates for shipment and delivery, I have YET to receive my bike - and the LATEST stated delivery date will be a full TWO MONTHS from the date my shipping contract with HaulBikes was signed!

As my Emails to HaulBikes states below, since Ebay provides them and suggests/endorses their business, and undoubtedly share in some way PROFIT from the business their endorsement generates, Ebay themselves should ALSO share to some degree in the frustration and expense these incompetent liars create! Ebay has a strong rating system in place for buyers and sellers - why not a similar open and visible performance rating for the transporters THEY openly endorse and support?

I guess we all really KNOW why they don't...

After *3* missed delivery dates for my bike - and a full MONTH after the signed contract and yet ANOTHER stated new delivery date, I Emailed HaulBikes the following message:

"A bit of history regarding the attached contract which was accepted, signed, and returned to you over a month ago...

At my request, delivery was delayed until the 19th of September due to other personal commitments that made it impossible for me to be here for earlier receipt of the motorcycle - I appreciate that delay. HOWEVER, once I returned and have been ready for delivery, I have in several telephone conversations, been given another several rough delivery dates - one for the 19th, as previously agreed, then "somewhere in the period of the 19th to the 26th", and now, that the actual date the truck LEAVES your end will not even happen until the 26th of September, with another week or 10 days for arrival and delivery!

OBVIOUSLY, I'm a bit frustrated, and several issues become apparent - one is that since this is an eBay item being transported, and I have NOT been able to physically inspect it's condition, I have only 45 days to challenge the purchase if the bike is not as represented - and THAT opportunity will expire as of about October 1 - undoubtedly while the bike is still somewhere between your end or mine - assuming it has even yet LEFT your end!

Another issue, is how and where the bike is being stored and handled in the lengthy time that has elapsed since you picked it up over a month ago - is it secure from theft, weather, and associated damage? This bike is nearly 30 years old - has many irreplaceable parts, and YES, I AM concerned!

Point of all this is, I need to either be assured that indeed, this shipment WILL leave your end NO LATER than the 26th of September as promised, and that it IS well stored and handled during the long wait and travel - or else, I will request my shipping price be refunded, and I will arrange for another shipper to deliver it.

Please respond."

I quickly received an Email from Shelly, stating:

"Hi Gary,
We will be getting your bike out to you at the end of the week, and I will give your delivery date at that time. Again I apologize about the delay.
Shelly Kueny"

It should be noted that at the beginning of the HaulBikes contract, I had arranged that actual delivery be made on or as near as possible to the 19th of September, 4 weeks later - an agreement that SHOULD have give HaulBikes a WIDE enough window of shipping to be able to hit the target date quite closely - or at LEAST have a solid date established when shipment and deliver WOULD be accomplished - that clearly was NOT the case in my situation!

My reply:

"Shelly, I believed you when you told me to expect delivery on the the 19th of September, as we agreed in the original contract - and I still believed you when you next told me delivery would be "sometime between the 19th and the 26th" - neither of those happened, and I was next told the truck would not even LEAVE your end until today, the 26th - and obviously, THAT will not happen either - and NOW, you expect me to believe yet ANOTHER delay, the END of this week?

WHY should I now believe you after being mislead and lied to *3 times* already?
How stupid do you think I am?

How many times do you think I'll swallow and accept yet ANOTHER weeks delay in shipping - and the additional week to 10 days for travel?

If you called, and told ME that delivery would happen the next day, and *I* put YOUR driver on hold for a week - or month, YOU would have ALL SORTS of penalties, and NOT accept even a single day's delay to unload my delivery - WHY do you think MY time is so worthless and unimportant that you can so freely keep me dangling from one lie to the next - do you REALLY think all I have to do, is SIT here week after week WAITING for you to finally start your truck down the road?

I understand the logistics of your business - and that you can't provide a precise day and hour of delivery - but GOD, YOU can't seem to even predict the MONTH - and NOW, I'm even doubting you actually know the YEAR it will ship!

This next Friday, the 30th is absolutely IT - either that bike ships, or I DEMAND full refund of my contract price, and I will immediately arrange for another shipper, Following that, I will file a complaint with the PUC and ICC, and as widely as possible thru Internet boards, make my experience with your company known and warn all possible to avoid you like the plague.

You've jerked me around for the last time, now, eithet PRODUCE, or refund my money - YOUR CHOICE!
NOW, after all that, here's the LATEST stated delivery date:

"Hello,
I just wanted to update you on the status of your shipment, order P27510. Your bike has been assigned to be delivered between October 15-17. The driver will contact the delivery location the day before delivery to make more specific time arrangements. Please let me know if you have any questions. Thanks!
Shelly Kueny"

Keep in mind, the shipping contract was signed with HaulBikes on AUGUST 18 - nearly a full 2 MONTHS prior to what is now the claimed date for arrival of my bike! ALSO keep in mind that the first *3* of the dates covered, statements as to "delivery" were supposedly just a few days AFTER those statements, even though the bike was STILL a short distance from where the HaulBikes rep was SITTING, and could not POSSIBLY be loaded up and transported the 2000 miles from their end to mine on the date being stated! The HAulBikes rep didn't even know WHERE the bike was as she was promising a new (lying!) delivery date!

My suggestions at this point - if necessary and possible, AVOID HAULBIKES.COM for ANY transport, you might have to pay a few $$$ more for a REPUTABLE hauler - but the possible LACK of having to deal with lies, incompetence and WAY excessive receipt of your bike will be well worth it!

And, finally, since Ebay endorses the HaulBikes business - a fact HaulBikes openly and proudly brags about on their web page, those with bad experiences with HaulBikes should hold Ebay's feet to the fire with well stated and documented info as to the issues created by the transporters Ebay themselves put forward as suggested and endorsed haulers!

PROFIT and learn from our experience - AVOID HAULBIKES.COM LIKE THE PLAGUE!

I contracted this company to deliver a motorcycle I purchased online and was told the pickup date at the sellers would be on the 20th of may. on the 20th, they called and stated that the driver had just left that area and that now the pickup would be within the next 14 days. I called after 18 days and they said they didnt make it and that now it would be at the end of next week. While the contract states that there are no promises on delivery times, this should not cover neglect on their part. They only offer lies and now hang up on me when I call. This company is now trying to charge me 100 dollars for breaking the contract because I can no longer trust them with my motorcycle. Beware of this company, they only lie. Look up their record with the better business B.