Haynes Furniture
Reviews and Complaints

I purchased a sectional couch in july, had delivered, it appeared fine. Sat on it that night and noticed a squeeking on one cushion. . . After less than 3 weeks noise became worse, didnt see anything under cushion. . . One day noticed the lining underneath the couch hanging down, , , my dog totally got blamed! Come to find out when we flipped the couch to restaple the lining that the entire frame was separated, , hence the squeek, and it was not my dog at all that tore the lining it had simply come undone because this entire couch is just stapled together! No nails, no screws, just staples! Called haynes and within a week sent out repair man. He took photos said I had major frame damage not repairing. I asked him to check other side of sectional, he said no he didnt have time to. Ook? So I waited patiently for my phone call from haynes. Week later, , still no call? So I call the virginia beach store. . . I told her I did not want an exchange and that after seeing how this couch was made, I would rather have a store credit to purchase a better one. Sooo again I wait for a supervisor to call me back. I get a message from someone saying my exchange has been approved, only I dont want an exchange, so I try the supervisor again... After several attemps im told an employee has had a health issue and they have been doing the best they can. Now I get a very rude customer service rep who wont give me her supervisors name, said it doesnt matter the quality of the furniture only the manufacturers warranty. Also told me that the repair man was justified not to look over the other half of my couch, because he was not being paid to do so, and that I should be happy that they are sending me a new half of a sectional. I proceeded to tell her that if I wanted crappy built furniture I would have gone to big lots. I have shopped at haynes for many, many years and always received quality furniture, some I still have to this day. When my daughter bought her first condo last year, we went to hanes. This particular couch is not up to the standards I thought haynes would sell. Looks are very deceiving. So I was basically told I did not need a supervisor to call me back because the outcome would not change and did I want to schedule half a couch exchange or not? So I did, , for this coming sunday. I told her I was tired of having a broken couch, three weeks now, that im afraid to have people sit on because the frame is so damaged. Perhaps it fell off the truck.. In the warehouse, I dont know. Fact is I still have not had one phone call returned to me after speaking to several different employees, one incredibly rude, and I do not want this new couch coming. Now I dont even want store credit. I will never shop at haynes or the dump again. Nor my daughter, nor my mother, nor my mother in law. I would like a full refund, and to return this broken stapled together couch. Charlene gravely [protected] [protected]@cox. Net

on dec. 28th 2012 we purchased aireloom king mattress heather model 0242A8986DM brand 0242 fillbox outer tufted lux plush plus a king boxspring for $2, 500.00 We were comfortable on it for probably a year but then we started getting back pains from sleeping on it.There is quiet a bit of sagging and my husband feels like he is going to fall on the floor so he sleeps in the middle of the bed which feels like you are on a mountain. We put in a complaint on May 16th to the warranty company from Haynes. We filled out their forms and sent them many pictures and information .They eventually sent out their men to measure and take their own pictures. Although we have called Mrs Hicks numerous times we always get an excuse or a '' I will call you back''. After more than 2 months we still have not gotten an answer.

If I could give them 0 stars, I would. I recommend that you never buy from this store no matter where they are located. They go by the name Haynes, but they are really part of The Dump. My husband was really disappointed that they were so misleading about who they were because he never would have bought from them in the first place.

The Dump they are at that! They come, deliver your furniture and dump their trash as well. While most other stores take their trash with them, this one just left their trash in my recycle bin, which was placed at the curb to be taken that day. Because of all the plastic, the recyclers refused to take it. Now I have to wait two more weeks before recycling will come. When I called their customer service, they didn't care. The store didn't care. I have told them to come pick up their trash via several phone calls, emails, and surveys, but no one has ever called us back or responded. These people sell cheap furniture with cheap service! Just keep driving when you pass by their store!

DO NOT SHOP AT THIS STORE- at the end of June my wife an I started looking at furniture. A gentleman named John offered to help, and then followed us through the entire store. He seemed nice enough at the time, though a bit creepy. We landed up settling on a living room set, and bedroom set for over 3k. Deliver, should be by middle of July. Called asking frequently so we didn’t have to sleep on the floor, always should be next week. Last week we were told it would be around the 27-28. Called to confirm guess what, still not available. John pointed out that he didn’t offer any guarantees and couldn’t tell us when we would get our furniture. Living room set could be this week, bedroom set who knows? Requested to cancel order, John’s reply “the reality of the situation is if you go somewhere else you will probably have to wait so just stay with us” what kind of low level logic is this. Might tis well suck it up, well I don’t think so. Only after we yelled was it offered for the living room to be delivered this week, the bed room still no idea, so of course we canceled. Please don’t repeat our mistake, DON’T SHOP HERE!

We purchased a sectional sleeper set back in 2010, for approximately $850. Recently we noticed that the lower foot runner board in the front was peeling away from the sleeper sofa. I removed the cushions and found that the front board which is nailed into the side boards and had pulled out. It's not much of a surprise since the side board are made from very cheap looking particle board which was split at most of the places the nails penetrated. I was shocked at how poorly this sofa was assembled and that it has broken after only 3 years of very limited use. My family always sits in the love seat and corner portion as they face the TV.

I contacted Haynes customer service and they referred me to the servicer of their extended warranties since I purchased a 5 year extended warranty. However, the warranty only covers the upholstery, not the structure/frame. I called Haynes' customer service once again and explained the situation all over again since they seem to never record previous conversations and/or add notes to customer accounts. I notified them that I would like to contact the manufacturer to file a complaint and see what they could do for me. The phone number they provided for me was discontinued. Eventually I found out that the manufacturer is out of business. Haynes' would not offer to help me out in any way, even though they sold me an inferior product that they would not stand behind. I would have thought that they could have at least payed for repairs or even given my family store credit. I will continue to notify all of my colleagues and friends about the situation and advise them to steer clear of Haynes. I now only support smaller family run furniture retailers instead. Haynes' has become too large to take the time to solve customer concerns.

This company is terrible. They put berber carpet and a kitchen floor in my house. the carpet has seam lines, places where the carpet has strings and parts missing? As well the installer came by my house today advised he put in the metal piece that attaches to the kitchen floor and carpet in backwards making it pull up because he tacked it into the carpet. He advised he would fix it. As he ran to his truck three times, I walk back in to realize he damaged the wood paneling on my floor and put a unfitted piece back in and walked out with trash laying everywhere when he pulled the carpet up.. Now I have to go to BBB or sue them to fix it? After which I showed back up to the store location to be called a lyer? Yet I have everything on video.. Get the owners name E.J. Strelitz and a # for VA beach location, call up there to be told by Steve Gagg that I need to call back up to Richmond. I spoke to Karen Griffin who didn't even listen to the problem, hung up on me, when I called back to adv. I have no problem suing the company & the conversation was being recorded she hung up again. This is the most unethical place I have ever dealt with. It's a shame for the installer installed it incorrectly, caused damage to my home, and the carpet has been put down improperly, and is low quality with the fibers coming up? I am currently on hold with them right now. ...I should be working and loosing commission due to them from my job? They would need to reimburse for that as well.. As this is time taken away from my work?

HAYNES Furniture does not stand behind what they sell, at least not in my case and from reading some of the posts, I'm not alone, I wish I would have seen this site before entering their doors. My experience with Haynes is that they are OK with selling something that is not quality, they don't stand behind what they sell, telling you anything to close the deal and a new definition for Customer Service. My story...

I purchased a recliner from Haynes and 5 months down the road with minimal use the cushion is worn down and the hard wooden board that is meant to support the back has pushed against my spine to where it has hurt my spine and I cannot physically sit in a chair that was supposed to be made for comfort. They sent a repair man out and he stuffed it full of foam so now what was poking me in my spine is poking me in my behind. I was told by the second repairman that came out, it is the way the chair is designed, nothing they can do about that. So the sales person that told me this was one of the best was misinformed?

The best part of this whole story is that I was told by their Customer Service Rep that THEY DO NOT WARRANTY COMFORT so if after 5 months of use your recliner that you purchased for comfort is not comfortable because there is a board poking your spine, it's just the way the manufacture designed it and it's not covered. Wonder if the other store would be interested in purchasing a nice looking chair that you can't sit in? You know the one...

We thought we were getting a great deal on a diningroom table. It was told to us that is was REAL wood, then when we finally opened it the table corners were falling apart. We called Haynes and they told us we waited to long to check the table...is that not what a warranty is for. We got nothing but a run around on who to call and who to talk to. I would recommend to not buy from Haynes. Sad to say but this is not the first time I have heard ill comments about how they handle business.

Haynes furniture is a crooked company! (And they have very poor quality furniture.) I have never dealt with such horrible customer service before! I purchased a love seat, kitchen table and tv stand from them and each item had a problem.
Luckily I was looking out of my window when the drivers were taking the love seat off of their truck because I saw them hammer a nail in the side of the love seat to try to fix the fabric that had come loose! After a few attempts, it looked like they gave up and were going to load the thing back up, but instead they continued to bring the love seat into my house!
Once they had it in place, I questioned the driver about them "repairing" it out by their truck and let them know that they scratched and dented the doorway and left hand prints and marks all along the walls of my new house! I don't think that they would have mentioned anything about either, had I not. So they called their manager immediately to let her know about the damages and I was told that they would have a service person come out and fix my "new" love seat? And they said the manager would call me later about the repair. So I signed the delivery form and they left.
A little bit later, the driver called me back and said that his manager told him to call me and ask if there was anything that he could do to repair my door and wall himself so that he didn't have to get a contractor to do it because that would cost too much $ for him. Shady! So I told him that to still have his manager call me.
After thinking about everything that had just happened, I decided that I did not want a "new" couch that had to be fixed so I called the phone # on the delivery ticket and explained that I wanted to return the couch for a refund and let them know that the shelves for the tv stand were missing. No problem, they would deliver the missing shelves in 2 days and pick up the love seat as well. I also asked if they normally have the drivers fix things themselves and she told me no and that the manager would still contact me later about the damage to my home.
The "manager" finally called at 7:30 pm (while I was cooking dinner) and asked if the driver had tried to contact me to fix the damage himself because they tell them to do that (totally trying to cover for him). I told her that I didn't want that driver back in my home. So she offered cash instead and we agreed on $20, which I will probably never see.
Even later that night, I noticed that the kitchen table was scratched on top, chipped on one side and the entire table top was warped! They were already closed though so I called the next morning.
I called the "manager" at 9am and left her a message. After not hearing back from her, I decided to call her again at 1pm. I told her I wanted the delivery charge removed in addition to the $20 and she said very rudely that she had already told me that they were taking the delivery fee off (yeah right). Next, when I told her about the table, she said that she didn't deal with returns so I would need to call a different dept?
So I called the # she gave me and spoke to an even ruder woman who basically told me that they would not return and refund the table for me. She said that once it is delivered they will send a service tech out to repair it instead. When I told her that I didn't want a new table that had to be fixed she said there was nothing she could do about that. She also said that I could return it if I just didn't like it or it was too big, etc. but now that I told her it was damaged, they will not take it back! Some not so nice words were exchanged and finally I demanded to speak with her manager whom she told me was not there right now (yeah right again) and that he would call me back.
Then to make a long story a little bit shorter:
I ended up having to call the "manager" back twice.
I finally heard back from him & he said that he was not authorized to help me.
I called my sales rep.
It took 2 cycles thru their phone menu to actually speak to a person.
He got me the "store manager"
"Store manager" told me he could not fix problem as well.
I told him that he had to!
After a couple more phone calls, he "called the regional manager" who approved the return.
He siad that they would pick up table with the love seat.
Delivery drivers got here and refused to take table because not on their ticket.
I had to make 5 more phone calls!
They approved them to take it but "no room on their truck" so would have to be next day.
They will pick up between 6 & 9 pm! That's a little late, don't you think?
They showed up at 8:40 pm & delivered missing shelves & took table.
On the way out they said "Just like a stripper, don't get no tips." (Classy!)
I did actually give them each a $10 tip after that, although I should have told them that their other delivery driver that damaged my home could give them the $20 he owed (which I will never see) as their tip!
So if anyone out there has a problem with Haynes, you just have to be very demanding to finally get what you want. They will give you the run around, but if you take the time to put up with their bs then you can eventually get your $ back!
Sorry for the long story but it was an awful experience and I had to let others know to never buy from Haynes!

Bought Nattuzzi leather couch and sectional, couch had very large "blemish" in center of one cushion.It was very, very noticeable to naked eye. Asked for new couch. Company said no, as it was signed for by my room-mate.

When i returned from out of state work, soon thre after, i called the furniture store. Whether or not i like the sofa is irrelevant, even if it looks bad. it was signed for. I payed a lot of money for high quality. Though blemishes in leather can't be predicted, this one is so very obvious and so very apparent!

My wife and I needed some furniture for our living room so we decided to head to Haynes the week before Thanksgiving. When we arrived we were greeted by a sales person who was very friendly, and he directed to us to the living room sets in the store. We picked out a sofa, love seat and recliner from the store and after an hour of paperwork we were told the only piece of furniture available for pickup was the love seat, and that the rest f the furniture would be in on DEC 20th 2009. My wife and I were upset because we needed the furniture in before the holidays because we were going to have guests over for Christmas, but we decided that it was still before Christmas and it shouldn’t be a problem. On the 15th of DEC we called the store to insure that the rest of our furniture was in and we were told that our furniture would not be in until the 20th of January. My wife and I at this point were irate and demanded to know why we were not told about this when we purchased the furniture, the sales representative that sold us the furniture explained to us that all he does is look on a screen and it gives him the projected dates of furniture arrival and there is nothing he could do. So now my wife and I had only a love seat in the living room for seating on Christmas. Very upset at the situation we went back into Haynes and spoke with a manager to see if he could sell us the floor model. He told us that he couldn’t, but what he could do is give us back our money for the furniture. The furniture we selected was very durable and we had already looked all over Hampton roads searching for it and we just wanted our furniture. We decided to wait until the 20th of Jan for it to come in. A few days before the 20th we called the store to see again when our furniture would be in and again we were told that our furniture wouldn’t be in until the 20th of Feb. So almost three months later, we are still left with only a loveseat in our home, with a dilemma of not being able to buy furniture elsewhere because it would not match. Not once has Haynes called us to let us know the date of arrival has been changed, we have had to call every time to check the status, and each time it is at least 2 days before they call back. They have no explanation of why the furniture has been delayed so long, and have made no attempt to resolve the problem. The once friendly salesman is now no longer to be found and impossible to get a hold of now that he has already made his sale. Now we are at the point where we just want our furniture in and we would never again refer or go back to Haynes furniture AGAIN!

Attention! HAYNES FURNITURE A.K.A. THE DUMP furniture store

Buyers beware! All over the country, this company is ripping people off and THEY JUST PLAIN DON'T CARE!

Please read my story. The Dump has crossed the line with more unethical, fraudulant, and outright SHOCKING behaviors and sales practices. My story is definately not unique, but I have chosen to not lie back and take it. I am seeking media attention as well as doing everything in my power possible to spread the word about THE DUMP.

I found this site before I even left the house to start shopping for furniture. Some of the stories left me a little uneasy. However, I found similar stories, or worse in a few cases, for Value City, Haverty's, & Grand. I guess any big company is going to have some customers they aren't able to please.

Anyway, I ended up shopping all of the above mentioned stores. Most of Value City's furniture appeared to be poor quality. Grand was probably just as bad. Haverty's seemed more in line with what Haynes had but more expensive and not as much to choose from. So, I ultimately made my bedroom and recliner purchase from Haynes.

Again, I was a little uneasy since I had read some negative reviews. The salesman wasn't the most knowledgable but he was good enough for my purposes. I paid $2100 for my bedroom and 2 recliners. They scheduled my requested delivery of Thursday (I purchased on Monday). They called the day before and told me they'd be here between 1p-3p. They called at 11a on Friday and asked if they could come earlier, at 12:45, and I said that'd be fine. The delivery and set up went fine. The delivery truck said Cory on it... guess Haynes contracts the delivery to them.

My new furniture has been great so far. No complaints at all. Felt I needed to post my positive feedback for anyone who may be in the same situation I was in - Not knowing who to trust since there seem to be unhappy customers with every store.

Take all these complaints and note them well. I only wish I would have investigated Haynes more before I purchased furniture and carpet from them. I purchased my carpet in November of '08'. The carpet was put in a week before my daughters wedding ceremony on Dec 20 (which was being performed in the room in which the carpet was being replaced in). The first crew to come in and put the carpet in was TERRIBLE! they were unprofessional, did sloppy work, patched a corner and didn't tell me, it looked like they took a box cutter down the middle of the room where the seam was, there was a 3/4 inch gap from where the carpet ended and the door started, and they didn't have the proper equipment and had to come back the next day to finish. Which meant another day off work for me. I complained to the company, which they were not very cooperative immediately. I told them at that time I didn't want anything but them to come and do it right.They basically try tosay whatever they have to say in order to not replace it again. I will say this much, I called my sales person, And he was very prompt on getting the ball rolling . I finally got someone out there to see the carpet and he agreed the whole carpet had to be replaced. needless to say, it took another month. The next time they came in I took another day off work, they replaced it again and there was a carpet flaw! THREE DAYS OFF WORK SO FAR! and a 50 year old piano that has to keep being moved and now really needs to be tuned! Come to find out, the first guys they sent to replace the carpet had a bad reputation and many complaints on him from everyone, yet they continue to do business with him. They are contractors. Now its April and I just had the carpet replaced, Installation # 3! 4 DAYS OFF WORK, 2 MORNINGS OFF FOR THE INSPECTOR TO COME AND EXAMINE THE CARPET, MANY PHONE CALLS AND ALOT HEADACHES WITH MY LIVING ROOM NOT BEING ABLE TO FULLY PUT BACK TOGETHER FOR OVER 4 MONTHS! Unfortunately for me, this carpet has cost me more than it was worth. Trying to deal with customer service was terrible. I asked for just my time to be compensated, and you would have thought that the customer service reps were paying it out of their own pocket! They finally, after many attempts and many more phones calls, compensated me with a "gift certificate" with an expiration date on it. Like I really want to do any more business with them! As far a I'm concerned, it didn't make any of this worth what I purchased.

You live in yorktown, va usa

I purchased a China Cabinet in February 2009 at the Haynes store on Jefferson, in Newport News. I paid for the furniture with my debit card. The furniture was to be delivered on 6 march 2009. On the day of delivery there was no furniture. I called and spoke with the sales person. She told me that someone had previously purchased the same piece. When I purchased the furniture she said there were 2 pieces left. She later recanted her story and stated there was only one. I was then told by the manager that I was welcome to come in and pick another piece of furniture. There was nothing even close and everything else was considerably more expensive.
I have a neighbor who was able to finish the exact same story.
MY SUGGESTION IS TO NEVER ENTER THE BAIT AND SWITCH CENTER AGAIN. GIVE THEM ALL THE PUBLICITY THEY DESERVE

ONNTHE 14TH OF FEBRUARY MY WIFE AND I ORDERED A BED FOR OUR 3 YEAR OLD DAUGHTER.WE MISTAKENLY PAID CASH. WE WERE TOLD WE COULD PICK UP THE BED FROM THEIR WAREHOUSE THAT WEDNESDAY.WEDNESDAY CAME...NO BED.WE WERE TOLD IT WOULD BE THERE THURSDAY. THURSDAY, STILL NO BED.WE WERE NOW TOLD IT WOULD BE THERE THE 25TH OF THE MONTH.FURIOUS BY THIS POINT WE ASKED FOR A REFUND.2 WEEKS LATER, AND WE STILL HAVE NO REFUND.WE HAV SPOKEN TO EVERYONE FROM THE STORE MANAGER TO THE SECRETARY OF THE VICE PRESIDENT OF HAYNES.NOT 1 SINGLE PERSON HAS TOLD THE SAME STORY/EXCUSE YET.'THE CHECK IS IN THE MAIL' NOW GOING ON 2 WEEKS! WE CALLED THE LOCAL POLICE, WHO INFORMED US THAT EVEN THOUGH HAYNES HAS 'STOLEN OUR MONEY', IT IS A CIVIL MATTER THAT MUST BE PURSUED BY AN ATTORNEY.BUYER BEWARE!

Haynes furniture is always advertising for interest free for 2, 3, or even 4 years, but when you arrive at there store to make a purchase and you want to buy it with no interest as there ad states. They than tell you have to qualify for 7500 dollars or you can't get the no interest. There ad should say no interest with subject to credit approval for 7500 dollars. I qualified for 3, 000 dollars and could only get one year and I wanted at least 2 or more years of no interest. Haynes is in the finance business more than furniture.

My husband & I bought a sectional. A while back the middle recliner pull cord broke. It didn't take that long to get the replacement cord & instead of one cord we got 2 cords. My first complaint is that my husband had to install it himself. My second complaint is the pull cord itself. I don't know why but the stupid thing is so hard to pull. We have to use 2 hands just to open the stupid thing. No wonder they give you a credit for the insurance if you don't use it. Because people that have been screwed over by them aren't stupid enough to go back for anything else so they lose their credit. Or they have to use their credit to fix the crap that will most likely end up breaking again!

Earlier I had made a post about a damaged table that Haynes was saying was distressed not damaged and were refusing to replace. This after their repairman came out and did nothing to correct the situation

I went ahead and made a complaint to the Better Business Bureau. Haynes responded by saying the same thing it was distressed not damaged. I did not accept their settlement. Now two months later I contacted the Better Business Bureau to ask why I had heard nothing back. They said that my file had been administratively closed and that if I wanted to I could call a lawyer. Which means the better Business Bureau has no m intention of doing anything about Haynes. They can say anything they want and the consumer has no rights!

I contacted the local 12 on your side news station and the woman there gave me the consumer affairs number [protected]. I called too late today, but will give them a call tomorrow. The lady working the 12 on your side desk said they get so many complaints about Haynes it is unbelievable. I can only guess that if they treated customers fairly their business would be better... Go figure..

I purchased two set of bunk beds in November 2006 at Haynes Furnture. They were very accommodating as most sales people are during the sales process but totally change their service when there is a problem. On June 2, 2008 one of my guests climbed into the top bunk and the bed collapsed. The bed rail totally split and the bed was beyond repair. This young man could have been seriously injured. I went to Haynes to see what they could do. Their response was a big fat "nothing" . The beds had a one year warranty. I explained they were in a beach house so technically had only been used for 3 months (the summer of 2007). This is the first they have been used this season. Do you think that in the interest of good customer service and the fact that they had been barely used they would have tried to help me? They installed the beds and set them up. How do we know they didn't install them properly? They told me to take it up with the manufacturer (NASA Manufacturing [protected]). NASA was no help at all. They told me to take it up with Haynes since they sold me the beds and they needed to stand by their sale.

So here I am after spending $3, 000 with defective beds. Unfortunately it will take a lawyer to sue the manufacture for defective merchandise and Haynes for not setting the beds up properly.

BOTTOM LINE... NEVER EVER SHOP HAYNES! THEY SUCK YOU IN FOR THE SALE BUT THAT IS IT. THEY COULD CARE LESS IF THEY SELL YOU SOMETHING THAT POTENTIALLY COULD CAUSE SERIOUS INJURY. NOT THEIR PROBLEM THEY SAY. WHAT EVER HAPPENED TO CUSTOMER SERVICE? IT WENT OUT THE WINDOW HERE ONCE THE SALE WAS MADE.

SHAME ON THEM!