Headquarters EMS Internet Ltd
Reviews and Complaints

Hard cold calls useing lies to get you to change to what they want. They were sorry but how many others have been effected.

During the initial call we do not advise that the purchase includes any marketing our calls are recorded and can be supplied.
Some of our customers choose to have a website with no supporting products as they market the website themselves.
However many others when advised of our products that can help with search engine optimisation choose to purchase something that suits their needs.
No purchases are mandatory and our customers have the option to decline. Please contact us directly to discuss further and to obtain copies of the calls if required.

I've had all the experiences mentioned in these posts. A low cost website cost thousands - as a non IT guy they bamboozled me with jargon and almost forced me to pay for any additional "service" they asked for. They also keep your direct debit details, take payments and then claim to have sent you some form of communication in advance - THEY DON'T!
Contact is impossible, requests for call backs a waste of time.
However I now have a brilliant website, but at a ridiculous cost. They email address on it is wrong and I cannot get it changed.
Better to find another company!.

Kept my payment details from previous year and then took payment for the following year six months in advance.

They're complaints procedure is nil and void, if you look at their website it can take around 2 months before they promise an
outcome.

Please STAY AWAY from these chancers !

I have the same problem with EMS, I was pushed into purchasing an Internet package for £234.00, on the exact day I was going on Holiday last year 12/08/2016 and whilst on Holiday I was bombarded with phone calls trying to sell me extra things so in the end I tried to cancel verbally over the phone, as I had no Internet or correspondence with me but was unable to because according to there contract agreement you have to give written cancellation within 72 hours. I disputed this when I got back and was told my refund had been denied. To this day I am trying to get the money back it is scandalous how many people are there with the same problem with this EMS, It should be stopped it is wrong.

Please contact us directly to discuss concerns
We never request a payment for a purchase without full recorded permission and will willingly provide you with copies of the calls where you agreed to these purchases.
We have a clear post sale cancellation period in case customers change their mind
To be able to build a website we do need input and information about a clients business to be provided to us
We are a legitimate company and have been trading for a number of years with thousands of satisfied customers

Can any one help where to get legal advice, I had bad experience with Ems internet.i did pay so much money and them keep taking from my bank money which I did confirm, spend with them £4000.they lie, is a fraud company

I have reported this company to Standard trading agency.they took £2.800 from me and did not build the website.they say I did not read terms and condition

Hi I've been offered a full refund by ems internet the director has been more than fakir with me so the above comment is now void thanks

Couldn't agree more same thing is happening to me I'm getting the fraud investigation team on the case tomorrow they are a con artist company and I'm gonna shout from the rooftops about it til I get my money back in full. There MD has had directorship in the region of 20 companies and dissolved or retired over half of these he also had a co director in 2004 by the name of wade anthony Johnson who was involved in a fraud case worth over £290, 000. Says it all about this company.

Ems visited my business premises about 18 months ago. One of their (As mentioned above) "slick" sales people came to see me. By the end of the visit i had been talked into signing up for one of their ecommerce package. They quickly started to bump the price up on the phone the next day which in the end came to £4000. I was expecting quality from them at this price and with all the big talk from the salesman but instead i got a reasonable looking website that didn’t actually do what it was supposed to do!

If it’s worth anything to anyone who is still suffering with emsitis i went to a company called newport web design (. Co. Uk) in manchester. There are a small firm but obvious advantage is i don’t have to speak to annoying call centre staff who don't know what they're taking about! Also i have finally got a website as i wanted and it cost less than ems did!

As everyone else has said, stay away from ems if you don’t like throwing money down the drain.

Used a friends credit card without their permission to pay my account.

Rip off no customer care just money money money. That's all they want

iam a removal company telephone from ems there full of bull ### charge me over £7, 800 did nothing court hearing in progress details to follow

Ripped off by these cowboys... no web site built and a refusal to refund the optimisation fee as the web site had not been built yet( their fault) all in all £500+ wasted and no web presence due top he scandalous business dealing of this company.

NEVER AGAIN and they spoil it for the good guys out there. I built a pretty good site myself using Serif software and asked them to emulate it... no can do they said and produced a page that must have taken all of 5 minutes to build and hosted it for a year... complete waste of money stay well clear

This company cold called my friend who in her 80s and does not own a computer. They manged to talk her into £3000 worth of a website services. Later she realised that this is not what she wants but was told that the phone call was legally binding and that she had 72 hour to change her mind.
There is no work done to date but EMS Internet refuse to refund the money.

Also got shafted by EMS. They called me offering a special deal (as they were looking to build their portfolio) - a bespoke website design that would be search engine optimised and better than the Wordpress site I currently have. After they took my money they sent me a contact form asking me to provide my content information for the site, and asked for some pictures. The resulting initial 'design' that was sent back to me had clearly just taken the requested info/content and automatically formatted it into a terrible looking MySpace style template, the pictures weren't even sized properly to fit the page. I asked to have a conversation with the designer so I could explain what I wanted, and was told this wasn't possible on the special deal I had been offered. Totally contradictory to what I had been offered on the phone. I asked for a refund and for them to close my account, they said as 72 hours had passed they couldn't refund the £100. They said my account was closed but then called me every month or two thereafter for about a year asking if I wanted to move on from the initial design stage, with no record of me requesting to close the account. I was also called offering to add on a search engine optimisation package at a cost of £500 when I had been originally told that this would be included in the initial £100 cost. Bottom line: EMS should be avoided at all costs, they are a scam company!

I run a web design company called Lime Fresh Design and am currently in the middle of trying to rescue one of their clients, from my dealings with EMS I would stay well clear. The client has a very large ecommerce site. We are almost at the end of importing her stock into the new shop. They have not made it easy. Same as comments above she reports they harass her to pay more money for useless add-ons. I know they are useless as I know what I am talking about. To anyone not in the know they would think they were getting a good deal. Stay clear people.

Con artists, We are going to the police

I used to work for this company - left after 2 and a half months when I discovered that websites we were selling were not being made and that the "search engine indexing" employed by the company was a complete and utter robbery. These guys don't know anything about SEO and if they do, they don't perform it. These guys are so far back it's laughable. Still working to keyword level? 2005. Still keyword stuffing? 2006. "Submitting to major search engines" - never a thing. Google crawls and indexes your site regardless. They don't even touch on link building (which is now a dying practice anyway). Their paid search model was to charge the client for a set amount of keywords (that anyone could rank for - laughably long tail and low keyword volume) and guarantee you #1 ranking for it. problem is, they'd charge you what they liked rather than the CPC from Google. You'd never see the account or how it was run because they'd insist on billing you directly rather than allowing you access to the account. This company was run by cowboys, their sales team was roughly 4x the size of the customer service team and had a staff turnover rate of 7/10 staff would leave after 2 weeks. The management cared nothing of customer satisfaction, only number of sales. Jamie Wilson drove around in his Bentley Continental GT while the people he was ripping off were struggling financially because of the consistent charges on their account. Terribly run from the top to the bottom. Mention Google Penguin/Panda to these guys and they'd think Google opened a zoo.

THIS COMPANY EMS IS TO BE AVOIDED LIKE THE PLAGUE IT WILL TRY AND SUCK YOU IN ON THE FIRST PHONE CALL BY OFFERING A COMPLETE CHEAP PACKAGE SALES ADVERTISING DEAL, AND THEN RING YOU AT A LATER DATE TELLING YOU THAT THE FIRST DEAL WILL NOT WORK AT ALL, WITHOUT THE SECOND SALES DEAL, AND THAT IT WAS JUST A SETTING UP DEAL FOR £99 + VAT. THIS WAS DONE TO MYSELF, I WAS PHONED BY A SALESMAN FOR EMS NEARLY TWO WEEKS LATER TO LET ME KNOW THAT THE ONLY WAY THE SETTING UP DEAL AND COST FEE OF £99+VAT WOULD WORK WOULD BE BY MY PAYING EMS ANOTHER £399+VAT TO MAKE THE SETTING UP DEAL WORK, YET I WAS DISTINCTLY TOLD BY THE EMS SALES MAN DURING THE FIRST PHONE CALL [ AS I REPEATEDLY ASKED HIM TO CHECK THAT THIS WAS THE COMPLETE DEAL] THAT THERE WAS NO MORE MONEY THAT NEEDED TO BE PAID, AND HE EMPHASIZED THAT £99+VAT WAS THE COMPLETE PACKAGE DEAL. THIS COMPANY IS RUN BY A BUNCH OF LIARS, BEWARE OF THEM AS THEY WILL STEAL YOUR MONEY, AND GIVE YOU NO SERVICE IN RETURN. THIS COMPANY IS DOING JUST THAT AND NOTHING ELSE, CONNING INNOCENT PEOPLE OUT OF THEIR HARD EARNED MONEY ! BEWARE OF THESE LIARS AND CHEATS !

I received a phone call from Emc Internet asking if I would like a web site designed by EMC internet
After some lengthy conversation I agreed to a two page web site for luckydomains.co.uk with a linh to a 3rd page Ebolaoutbreak.com I was asked for a £250 deposit which was taken from my visa card
Next morning I checked with the Bank £712 had been taken from my account.the salesman said his name was Adam.he gave mt a phone numbr01925-413333ext 1519.I could nt get through to this number after two days I emailed the office to cancel my Acount.I was told BY Adam that my web site would be on my Desck top computer within 3 Days.after more emails I was in formed that I had
2 hoursTo cancel my account with a writtern letter within 72 hours.This was impossible.I contatcted my Bank and made a complaint.Later on the Bank refunded me my £712 then later on they changed their Mind and refunded the £712 back To EMC internet.Then I received another debit on my card For £28.9 by Emc Internet Then EMC sent me a email asking me to send them a cheque for £10 plus Vat .this was to continue with the Web site account this was after my account had been closed
I could get no furher sense from this companyI have now made a Complaint to the Banks ombudsman who ha told me .They agrree With EMC Internet.this Fiasco has stressed me .my health is poor I am a 77 year old pensioner why Has this Company EMCinternet Not been closed down

Peter T Healey

Cowboys and completely useless. Agree with all the complaints posted on this web site. EMS phoned me and I agreed to a flat package at a heavily discounted rate (or so I was told). Once I agreed the phone calls continues - each call requesting more money for optimization, social media and other things. I was getting angry as no web site was forthcoming but still the phone calls came. I have now gone with a reputable company and have a PROPER web site (EMS PLEASE NOTE) and put the rest down to experience. Mya dvice is simple: DO NOT TRUST THESE CHARLATANS!