HelloFresh
Reviews and Complaints

Dear All

I have received a letter to say I need to pay for an outstanding box and this has come from your debtors. When I log into my HelloFresh app it says nothing of the sort? Can you please help me to understand what has happened here? I have taken a pic of the app so you can see.

Thanks

Tracey

I was a loyal customer when Hello Fresh first started and happy with the quality of meals and recipes. After Covid started there were too many issues with missing items and quality of ingredients of meals. I quit in 2020. In 2021, I received an offer to come back with 17 free meals and 3 free gifts. When attempting to reactivate my account the promo code reflected 6 meals with a total of 70.00 off after 6 weeks. I called CS and he tried to convince me that 70.00 was the 17 meals @ 9.99 each. Math proved he was wrong but he insisted that I was wrong. I decided not to renew. Today I received another promo card asking me back and I thought they may have corrected their order system. Once again, the code reflected the same. I called CS and I told the person that this sounds like a scam and I would like to talk to supervisor. I was told that in 30 minutes a supervisor would call me. After 2 hours, I attempted to use the chat feature. Was told a supervisor would call me back and it did not happen. Beware of this company!

I called Hello Fresh two times. The first time I got Neil was at 3:10 pm CST. The second time I got Abraham at 6:32 pm. They were both impossible. I had charges of 49.93 charged to my Discover card, and I did not order anything. They will not reverse the order and credit my Discover Card. Abraham said he could give me credit for another meal with Hello Fresh, which I want no parts of. I went on their chat and was connected to Supervisor Shy, and somehow we were disconnected. I want nothing to do with Hello Fresh. I do not wish for their meals, and I do not appreciate them charging my credit card without permission. I want a full refund!

I was called by the sales team and was persuaded to sign up 1st box half price.

£17.24. I was charged £39.48 on 30/7/22. I was charged again £17.24 on the 1/8/22. so with in 3 days I was charged £56.72.

The sales person said it will cost £17.24. But its cost me £56.72. how can this be right?

I explained to the sales woman that I was out of work, and she said that the £17.24 will be taken out of my account when I was ready she showed me how to change the delivery date.

I cant believe it. I think I was pressured into signing up. She stayed on the line and talked me through it step by step until I got to the end to give her a number.

I cant afford £56.72. I could just about afford £17.24.

When I called customer care to sort it out, I was told it was my fault because I signed up twice. I only did what the sales woman told me to do. How did I sign up twice. She said she cant help me, and I will have to pay all of £56.72.

I'm not happy. I feel like I've been conned

last week I never received my hello fresh box (this was only my 2nd one)

while on the phone with the lady (she was very nice) she said I would receive a refund for that box, and asked if there was anything else. I told her that I would like to cancel the next box for the week of July 25 because I work midnights and I only want the box when I work days (on midnights the food would just go to waste.

the lady said thats no problem that she switched it in the computer.

yay...awesome I also asked if the boxes can be left inside my door

she said she left a note on it and yes it will be put inside the door

Today my hellofresh box was delivered which wasnt suppose to be delivered till next week.It was also was out front , not inside the door. when I called and talked to the guy on the phone (brent)

he said he couldnt help because you dont take food back.

I said but I didnt order it for today the lady said she had cancelled it for me till next week

HE THEN HUNG UP ON ME

this literally just happened.

I have only had ONE box of hellofresh that went as planned.

Now Will I get a refund for the box that was delivered today because it will be going to waste .

I work midnights this week and dont eat much when I work this shift and my husband is away this week

Nan Paola

262 cameron st

Goderich Ont

N7A 3L3

I have tried everything to cancel my subscription. I have found it impossible.

I am calling my credit card company tomorrow and filing a complaint. Your app and website is NOT made to make it easy to cancel

Carol Berberet

[protected]@hotmail.com

I don't know why I have to be one of the last people (88 )to get my delivery. I am literately about 20 to 25 mins away from the dispatch in grays..

I have to wait second from last which gets delivered not much before 7-8 pm. so now i have to pay extra just to get idelivered earlier.

My first delivery i received it about 8.30 pm - 9 pm this hot weather. I want the meals so i can cook one of them to start on the Monday not the Tuesday..

# Those who get their meals in the morning don't play any extra delivery charges when its between 8 am - 19 pm

i am a new customer first delivery 30/6 it was not delivered no card or contact hello fresh told me must have been stolen new delivery today 7/07 still waiting delivery advised 13/59 to 15/59. yodel contact wanted to know where address was considered they supposed to deliver last week what a joke been waiting all day in kitchen {in front of bungalow}no show how come all my other deliveries know where i am so i have now cancelled subscription

On June 30, 2022 around 5:25pm. I was at Hello Fresh picking up a employee this security came out and told me i could not park in that spot he advice me where to park he was very nice a professinal. As I waited for the employee to come Tremayne Brooke approach my car and ask me to move down because traffic was building up with everyone waiting to pick up employees . Five minutes later Mr.Brooke came to my car very upset. He say move now, I said dont talk to me like that, He said move now I dont care about nothing youre talking about, i said thast a problem if you dont care SIR, I told him that i was going to report his for being so disrespectful, He stated again he did not care. Mr. Brooke said to me Iam going to get who every you're picking up fired. He was very nasty, disrespectful,unprofessional and rude to me. Please direct me to the correct her to talk to regarding Mr. Tremayne Brooke.

I was hung up on twice! My cheesecake was melted the all the meat was warm. I asked for a full refund but they wouldn’t do it. I emailed pictures to three people, and was told there is no manager to help me. This is gross. All three of my family members got sick as a dog throwing up a few weeks ago after we ate. This is so gross! Food is suppose to be cold not like warm. The ice bag was melted almost all the way. Not all the food was touching the ice!

I have been trying to cancel my meal plan but can't get them on the phone or by email I have loss my job

06/23/2002 approximately 8 pm.

We were reviewing HelloFresh website to observe options and menu plans. To access menu we had to put in our debit card and personal information.

we continued to look at options the company offered and decided to not participate in any of their plans.

The following day we discovered we were billed for the items we were looking at. We tried to cancel the order and it would not work. We called customer service and they said all cancellations require 5 day notice and that they had already shipped our order. Customer service then said they could change our order if we wanted but could not cancel it.

Eventually we decided to freeze the payment on debit card and get a new one. It was the only way to get out of the billing cycle.

Dear Hello Fresh,

My brother has been trying to get through to you today, his post code is HA8 8XL, 96 Meadfield, email: [protected]@gmail.com he tried your product, enjoyed it very much, but has come into some unforeseen financial difficulty, he called you and got through some time ago and cancelled this service but received a box from you today and also you have taken the funds from his account, from you taking the funds from his account you have put him in an overdraft which comes at a cost. Please could you kindly refund back to his account today and collect the box that he has received. When he becomes in a better position to use your service then he will definitely be back in the future, thank you.

He is unable to access his emails, that is why I am emailing you, if there is any further information you need you can call my brother on [protected].

Regards,

Karen Forbes

[protected]

I received coupns for 17 free meals and thought I would try it and see if I liked it. After I chose my meals. they requested bank info, which I gave. Then realized that the meals were NOT free and they had charged me $47. I contacted them immediately and told them I need to cancel and NOT to send the meals. $ days later, I received 3 meals and my bank account was charged! I contacted again and Emmanuel stated he cancelled my account and my refund would come in 7-10 days. Well, day 11 and still no refund. I called tyhis time and firmly said I need my refund - now the guy says it will be a couple of months - because Emanuel listed it as a dispute. I repeated several times that I did not want this and requested a refund right after I had started this process. Asked to speak to someone that could help me and he just kept repeating all of the same words that nothing could be done before a couple of months!

I just got cards today I put promo code in it say not va don't send me cards for free shipping and 17 free meals if ya scammin

Good Morning,

I open a new account last night due to one of your offers, put in my card details but then was very disappointed to see this weeks food choices.

I deactivated my account within about 20 minutes of opening my account as the food choices wasn't suited to my family needs.

Check my bank account this morning and notice the money had gone out.

Can you please advise on how i can claim my money back as the product isn't suitable for our family?

I cancelled account and services and 3 weeks later I am told I am receiving another delivery and they can not stop nor cancel the delivery on an account I closed. I communicated back via text that I cancelled this account, and was told to contact Hello Fresh. Upon calling HelloFresh, they say someone in your house must have called and reopened account. However, I live alone. I also was charged much more than originally shown on their web site. I now have too much food as I had switched to FACTOR, who I now realize is the same company. I am disputing the charge currently with my bank. This shows me that though the company may advertising "fresh", but their business practices are more unethical. So if they can not practice ethically in business, I no longer believe the ingredients were ever fresh as well.

I always get my Hello fresh on Tues. May 31. I called the Hellofresh line and they said it's because of memorial day. Now its coming tomorrow. Now I have no food for today to make. Very upset about this. The lady was not helpful to me. very angry.

Warning: For several months in 2015 I used Hello Fresh food delivery. I recently browsed their site. Today a box of food was delivered to my old address where I haven’t lived in almost 2 years. I called Hello Freshand they said that as soon as I went on their site I activated it. What? I argued that if I had activated my account I would have selected the food (which of course I didn’t) and updated my address. Even though this makes NO SENSE to me. How can they automatically activate my old account when I was just browsing? They are billing me for food that was delivered to a home I do not live in? And yet they are billing me. DO NOT EVER USE HELLO FRESH. I

I recieved our first shipment on May 8,2022. Decided pretty quickly that it is not what I was looking for and cancelled on May 9, 2022. On May 22,2022 a charge for 106.18 was sent to my bank account. I made it clear that I did not want any more product, so do not know why this was charged. It also placed my account in overdraft, triggering a charge of 29.99. I wish to have the charges reversed immediately.

Thank you,

Linda Davis