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2.6 26 Reviews 28 Complaints
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HelloTech Reviews 26

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HelloTech A halo technician came to my house to install a ring doorbell and our wired doorbell was working

A halo technician came to my house to install a ring doorbell and our wired doorbell was working. he began by taking the cover off of our working doorbell and reported that he could not install using the wiring but we would have to use a battery. We didn't want to use the battery because we're senior citizens and the replacement of the battery was just a different difficult. We told him at that point we weren't interested. After he left, my husband tried the doorbell and it didn't work. I called the company and the next day and spoke to a customer representative who stated that they would send a representative with higher technological skills to come fix the doorbell. They made three appointmentsAnd each of the appointments was canceled by them. Also, the technician they were sending was the same person who had broken the doorbell. After the three no-show appointments, I called and canceled. When I spoke to the representative and told him what happened, I requested a refund. The representative said that it would take 24 to 48 hours to process a refund. I made three subsequent calls with the same response but I never received an email or a refund. On the fourth call I asked to speak to a supervisor,After being on hold for 35 to 40 minutes the representative said a supervisor was not available and I needed to go online to be able to speak to a supervisor. The company says no Job will be charged until the job is completed. My job was never completed and I ended up with a broken doorbell that I had to hire an electrician to fix. I would just like my money refunded. This company lacks integrity and trains their customer serviceRepresentatives to be polite but the company does not do what they said they would do. I would like my refund because the job is not complete. I would've given them a zero rating if that were possible.

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HelloTech I don't even know where to begin except for this DO NOT WORK WITH THIS COMPANY

I don't even know where to begin except for this DO NOT WORK WITH THIS COMPANY. I had a technician scheduled to come to my house on 6.26.22. He showed up at his scheduled time - when I opened the door he immediately asked to use my bathroom and almost ran me over getting to it. I realized as he passed *** that he had an accident in his pants, as I could smell it. He was in my bathroom for 15 minutes and realized he was vomiting, having diarrhea, and washing his soiled underpants and pants in my bathroom sink! The toilet, sink, walls. floor were a soiled mess and I had to spend the next few hours cleaning my bathroom throwing EVERYTHING out. I'm upset because he should have never entered my house - I have young children in my house and he potentially exposed us to viruses (even though the website says we need to disinfect and wear masks to protect their employees). But I'm MOST upset in how HelloTEch handled the situation. Here I had a soiled bathroom that I had to clean, and still a broken computer. I called HelloTEch 7 times in the past month to get this resolved - I am asking for compensation for my time cleaning the bathroom and for the items destroyed. The said they do not compensate for time. I showed them a picture of the massively soiled toilet and they still will not pay for my time to clean. Additionally I am asking that they send someone different to fix my computer. They offered to do this "free of charge" but they ended up charging me $129. I have been calling back and they say they will credit me but they have not. I am on my 8th call now to them. I have spent over 10 hours dealing with this company with no resolution. Horrible management. No one seems to be in charge and you wait on hold for an hour before anyone picks up the phone. They are the WORST. And the funny part is my compute is still broken. They never fixed it. Shame on them.

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HelloTech If I could leave ZERO stars I would

If I could leave ZERO stars I would. The customer service I received was little to none. I signed up for a membership to have a tv mounted at my home. The service the handyman provided was excellent which I cannot say about this company. First of all the fact that you cannot cancel a membership without signing up annually is beyond me. I contacted customer service prior to knowing this looking to find out about cancelling my membership because I saw no point in paying $14.99/month when I was not even going to use any services. The rep then stated that I could cancel without any mention of fees attached to doing so and I was told that my $14.99 would be refunded. After a few days of not seeing any refund on my bank statement I called back and happened to get the same rep from a few days prior who then stated that there were fees for cancelling and I would not be issued a refund. When I asked about the fees and stated that I was not made aware the other day she then stated she was the agent I spoke to the other day and that she didn't mention them because I did not ask?! Please explain to me with what business do I have to ask to be informed about fees for cancelling that should be a given. After that statement I was upset and asked for clarification only to be HUNG UP ON! Lets just say when I asked for the problem to be escalated I had to call three different times across several weeks for someone to finally get back to me via email when a callback was requested and all they had to say was a refund could not be issued and I could cancel my membership for $70. During that time it took to receive a response I was charged yet another $14.99 for the month. I have since decided to cancel my membership as I do not want to deal with this company any further. I advise you to look elsewhere for tv mounting. Not only will you find it cheaper but you will save your self several headaches.

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HelloTech Had a terrible experience with HelloTech and am now disputing the charge with my credit card company

Had a terrible experience with HelloTech and am now disputing the charge with my credit card company. In summary: 1. I made an appointment for 8/23 with a technician to set up a home security system. Twenty minutes before the appointment, the technician called to say I was further away than he thought and that he'd be late. Then ten minutes before the appointment, he called to cancel. 2. HelloTech apologized and we set up an appointment for early September with a second technician. This technician arrived on the day as promised and seemed to know what he was doing, but told me it would cost significantly more than the quote; this was due to the outdoor cameras, apparently. I was annoyed but wanted to get this done, and agreed. After he left, we realized the security system was not working. We could not arm the system, or receive any alerts from it to our phone. Within days, the outdoor cameras all ran out of battery power, despite having solar panels that the technician installed. HelloTech agreed to send another technician to fix it the following weekend, 9/17. 3. On 9/17, the technician was late. No one notified me but I found out by logging on to their website. Ok, we can deal with lateness. Then later he canceled. I called customer service, the guy was reassigned, and then minutes later he canceled again! HelloTech offered to send yet a fourth technician later in the week to fix the system, but we no longer trusted them to do a good job, let alone show up. We paid a separate service to come finish the system set-up, and that guy did a great job. The system finally worked! I requested a 50% refund of the total service cost from HelloTech. While we are unhappy with them, their guy did do some work. They gave me $49.50, which is over $200 less than we asked for. I requested an additional refund and have followed up a few times. Yesterday they said to give them to the end of the day, but no refund came. I would NEVER use them again.

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HelloTech I wish I can give Hello Tech 0 stars!

I wish I can give Hello Tech 0 stars! Seriously why is this not an option. So I made an appointment to get my nest installed along with a C-wire on Friday and the tech came and supposedly installed everything and said it was good to go. I go to turn on my A/C after he leaves and it does not work! So I keep trying everything to make it work and it does not work so I reschedule for a tech to come out and check this out they send another tech on Saturday who takes a look and says that the last Tech who showed up did not install the C-wire and did not follow procedures therefore it was not functioning! So then this next tech that they send out says he will make us another appointment because he has no C wire on hand! I wait hours no appointment! So I call and make myself the appointment explain what happened and they apologize and tell me they will send another tech out on Wednesday at 10 my husband took the day off to wait for the tech! The tech never shows up! He says he knocked and no one answered mind you my husband was by the door waiting for him. So I call to reschedule again and again they tell me they are sorry! Like this is going to help my A/C not working! So then they reschedule for another tech on Thursday and again that tech cancelled because he had no C-WIRE mind you I called them like 3 times and told every customer service rep to remind the tech to bring the C-WIRE! By now I am so agitated with these people I cannot use my A/C and its warming up! So I called explained to a CSR again what was going on and she tells me I need to pay! so I tell her I already paid! You cannot charge me again for an order that was never completed! so I asked to speak with a supervisor I spoke to Autumn the supervisor and she apologized and told me that I would not be paying again because I already paid and that she would comp the charge and she told me she would send out some one today and that she reviewed who the tech was and that he was recommended by her and he would come by today! Guess what he cancelled! So I just called and I spoke to a supervisor named David he says that they messed up on there end and did not process the invoice! So he is supposedly sending some one out today! If they do not come today I am getting my money back and now I have to call some one to fix there mess! Thanks a lot Hello tech! and no I do not want more apologies that will not fix my A/C and heater that was working just fine before I called you guys! Beware please do not call these people they will just make you stress out and get anxiety!

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HelloTech Zero stars

Zero stars. I paid for HelloTech installation when purchasing my new 65" TV. Based on the website, I was led to believe this is a real company and that a professional TV installation expert would arrive and professionally mount my TV. I bought a nice mount ($115.00) and TV is brand new and unboxed. I knew paying for HelloTech was a mistake as soon as the technician showed up. He was incredibly rude, disrespectful, and overall incredibly negative. He literally kicked my belongings if they were in his way (we're talking a nice road bike that was on a rack in my dining room and my pet's bed near the fireplace) rather than walk around or ask me to move an item. He wouldn't answer any questions and kept rolling his eyes and sighing deeply. Definitely not a professional. I wish I had trusted my instincts and asked him to leave and gotten a refund and found a local handyman to install it for me. That's not even the bad part. Everything went downhill from there. We got to the point where I was to help him lift the TV, did so, and he realized he had drilled into the TV incorrectly (which he actually tried to blame on me for 'distracting' him). All the while he's telling me he's installed XXX-XXX of these and disregarding the 1 or 2 simple questions I had asked. He proceeds to take out the screws and re-drill. I figured he had fixed his error. He mounts the TV and leaves in a hurry before I even have a chance to look at the TV (because I was cleaning up the mess under the TV from the mounting) as well as the boxes, etc. I look at the TV, and sure enough, there's a gap of over 5" to the left and a gap of just under 4" on the right, i.e. it's uneven. It's also 2" further to the left than I had requested he mount it (he kept rolling his eyes and telling me it would slide - which is actually a feature of the mount I purchased, but due to incorrect installation, not something I can do with my TV). Now here's where the real nightmare begins - I called HelloTech immediately after noticing. All calls (as well as chat and email) go to an offshore team who all give the same vague response: that the issue will be escalated and someone will contact me in 24 hours. I wait 24 hours and no one contacts me so I call again. This time I'm told I should have waited 24-48 hours. I wait more than 48 hours. At this point, I've called several times, sent emails, and used the chat function on the website. I'm once again told that the issue will be escalated (to whom exactly?!) and that my 'availability' is for the next day. This makes no sense, to tell someone their availability. Availability just means that is a day I indicated as available for a technician (the 3rd of 3 days, 2 of which had already passed *** without anyone contacting me). The reps on the phone have no idea what's going on and calling is utterly pointless. I now have a damaged TV incorrectly mounted and I fear every second it will fall off and damage the drywall and hardwood floors, not to mention actually destroy the TV and mount. I paid to have the TV professionally mounted. This isn't a real company. No one will respond to your calls or concerns in any productive way. You'll just be put on hold endlessly and then told to wait. They pretend they've escalated to supervisors, but when I pushed the last guy, he admitted he has no contact with any supervisors and all he can do is send an email or use a group chat. He refused to give me a phone number and said he doesn't know what their phone number is. Do not use this company. A local, polite, and qualified handyman off of a local site can correctly hang your TV without attitude or destroying your property for half the cost. I paid for this thinking it was a legit, hassle-free company. That is the opposite of the experience I've had. The issue is still unresolved. Someone needs to come fix the mess the first tech made!

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HelloTech Purchased a television and a wall mounting service from Target (in store) on or about january 29th, 2022

Purchased a television and a wall mounting service from Target (in store) on or about january 29th, 2022. When I scheduled the mounting service I was asked in the questionnaire if I would help the tech with installing to tv mount and I stated "no" - this was a red flag for me.Yet, they still sent this short frail guy to complete the service all by himself. After reading the mounting instructions for quite some time - in my opinion, entirely too long for someone who has done this repeatedly - he finally began working. Some time later he yelled out to me for help, but by then he had already cracked the screen. Initially, in my very first call to HelloTech I was told that it would be resolved withing 24-48 hours. This second call, they said it should have been resolved and she was "escalting this claim. After 50+ odd calls I have been told on every single call that "we are escalating it. Give it 24 to 48 hours". Ive had agents faking like she and he are managers just to get me off the phone. Ive had a manager pretending not to be a manager I soke to a week prior. Now, that sam manager of the claims department, whose name is "***", is now telling me that "no claims are being processed because we have noone in the claims department". I responded, you told me you are in claims. He then stated, "yes. But the head claims person quit so we arent processing anything".Escalations at this company mean absolutely nothing. They are shuffling me around in an effort to to make me give up on my claim. I have even had more than a few agents from Target call HelloTech in effort to resolve this and they are getting the exact same runaround. NOW. A month later. Nk one will even talk to me. Each of the 12 times I called today, they have answered and either put me on hold when the realize its me, then while I' on hold, or when I call from my own number they simply ha before connection. This is a scam. How HelloTech got the contract with Target, I do not know, but they aren't reputable

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HelloTech I went online looking for video doorbell installers

I went online looking for video doorbell installers. A few popped up and after visiting a few sites I selected Hellotech *** for the amount of *** Install appointment date Thursday, March 3. However the installer called me and asked if he could come Monday, March 1. I accepted. He shows up unmasked and proceeded to install my *** wired video doorbell. This entail removing my Ring wired doorbell from the brick wall and replacing it with the Eufy, Sometime during the install he asked me plug in his drill and gave me a regular indoor extension cord. This surprised me because all the professionals that I've ever used have used power drills. Next I heard the sound of like when a screw is rounded out. Next he mentioned that the camera might be a little crooked. I looked at it and it didn't seem too crooked for me. When I looked at the doorbell from the side I noticed that the lower portion of the doorbell was separated from the brick wall. I mentioned that and he pushed on the doorbell and it seemed to set in place. He synced my doorbell with the Eufy chime that I placed in my lower level electrical socket and seemingly the job was done. His drill was unplugged and I signed on his phone authorizing payment and he departed. I got my recycle collection to put into the recycle container outside on front porch. As I was entering my front door I decided to pull on the doorbell and to my surprise the bottom came loose. I immediately called the installer and explained the situation in hope that he would schedule a return for that day or a later time. He went on the defense "blaming the screws". I asked if I should call Hellotech and he said "do whatever you want to do. I immediately called Hellotech and they were very apologetic and another installer was setup for Saturday, March 5, 10:00AM-12. Friday evening, March 4 the installer, a female called to get a better understanding of what needed to be done. Said she would me the next day, but she was a no show.

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HelloTech Hello Tech refuses to repair an install performed less than 90 days ago

Hello Tech refuses to repair an install performed less than 90 days ago. We paid $118.25 for of a prewired Ring *** that stopped working in 45 days In mid-August , we purchased a "Ring" doorbell and flood light cameras from Lowes. We needed an electrician to connect our new door *** to our current hard-wired ***, and one roof top flood-light needed new wiring. We hired Hello Tech on their web site on August 25. Because they indicated that they did not have the capability to put in new hard wiring (since wiring was not there initially).Order #(***). HT were hired to just connect the doorbell. An invoice of $118.25 was paid in full (via credit card), on the 25th of Aug, 2020. Note We have associated documentation. For the first month or so, we would hear chimes with motion near our front door, long before the door *** was heard. On or about late October , we first noticed that when someone would come to the front door, we were not alerted. We would only know they were there after they rang the doorbell. Within a week, the *** would not ring inside the house at all. There is obviously a problem with the *** or the installation. The installing technician, ***, had a difficult time with the installation on 8/27. It was obvious that he did not have much experience with the Ring doorbell. Eventually he figured it out and things went well for a short time. We have contacted "Ring Company," and they are willing to replace the ***, if in fact that is the problem. Because the floodlights work well, we believe the problem is in the installation process of the doorbell. We want Hello tech to honor their workmanship, and stand behind their installation. When asked to check the problem, we were told, if we wanted them to return to our home, we will would have to pay them again. We are seniors on a fixed income, looking for additional security. We cannot just throw money away. Of course, the company's perspective is not only unethical but highly unprofessional. Hello Tech should honor their "90 Warranty" and fix the problem with the *** installation.

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HelloTech hello tech damaged the product they were installing and are refusing to honor their guarantee

hello tech damaged the product they were installing and are refusing to honor their guarantee. HelloTech asserts that "We're committed to your complete satisfaction with our service. If you're not 100% happy, well do whatever it takes to make it right." They are refusing to honor their guarantee. And irrespective of their guarantee, they damage the product they were installing and i don't have full use of it. HelloTech should be required to repair or replace my product so it is fully functional. In short, I hired HelloTech to install a Nest Yale lock. Their installer used a power screwdriver and stripped the screws. I had no idea as the screws are not visible, but located behind the batteries. He obviously was aware of this, but hid the problem and didn't tell me. I found out only recently because my device needs to be reset. The reset button is located behind a panel held together by the screws he stripped. the company refuses to return my calls, and keeps giving me the run around. they have no direct line of communication to customers for repair/guarantee work but require you to call into a central call center which each time claims the issue has been "escalated" and informs me i will get a call back within the day. they refuse to allow me to communicate with the (alleged) repair department to schedule an appointment. they refuse to allow me to speak with a supervisor. i do not receive a call back, and each time its the same run around. they damaged my property and should be required to repair or replace it -- and if they cannot remove it from the door because of the stripped screws, then they should be required to replace the door with a new Nest Yale lock. they should be held accountable not just for the damage they caused, but for their false advertising enticing customers (we will do whatever it takes to make it right). it is astounding that they hire and send out technicians that don't know how to use a screwdriver. i have attached a photo which shows the damaged screw on the left. the one on the right i can remove, but not the one on the left. both need to be removed to access the reset panel and to remove the device from the door.

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HelloTech A HelloTech technician did not properly mount my televion on the wall

A HelloTech technician did not properly mount my televion on the wall. After a month it fell of the wall and HelloTech refuses to do anything. On October 31st I had a technician from HelloTech come to mount my television. I paid for his parking in the city and did everything I could to make it easier on him to perform the job. While working on the mount, he dropped multiple waders behind the wall and did not have any spares. It had already taken a significant amount of time to do the work, and it was too late for anything to be open. He left and told me he would return the next day to complete the mount. I asked him if I should get another tech and he said no. He also closed out the job (i did not accept this) online. The next day he comes back and starts working again. I trusted him so I didn't micromanage his work. He got the tv on the wall after drilling two sets of four holes. I later realized he attempted to drill into the metal studs, failed, and just hung the TV on drywall with toggle screws. You can still see the original holes where he gave up. I sent text messages to him expressing my concern (I have attached these). He assured me that it would be fine. I also told him the tv was sagging on one side and he said that's normal. After a few weeks, the tv simply fell off the wall with normal uses of the full range mount. It was apparent then that the 3 screws he just put into the dry wall were not sufficient. I immediately let HelloTech know of the problem. It has been 4 days since then and they told me they would not do any reimbursement whatsoever. Their claim is the tech told them I "manipulated" the mount after he put it up. This is a bold lie. I never moved the mount from its initial position, i simply moved the television as he instructed me to, like it was intended, on the full range mount. I never once touched a screw or did anything to harm the integrity of his mount I followed up telling them this was unacceptable and that I expect to be refunded for the tv, the mount, and the dry wall damage. They closed my case in the middle of the night and have not provided me an update since. I have never felt compelled to reach out to the Complaintsboard.com about any company, but I feel it is necessary here. Their technician mounted a 65" television into drywall, clearly gave up on mounting it into my metal studs, and hoped for the best. As expected, it fell.

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HelloTech Extremely rude employee, reported to business and no one reached out to me to voice any concern

Extremely rude employee, reported to business and no one reached out to me to voice any concern. My boyfriend had a scheduled appointment for a tech to come out & mount our tv on Dec. 23, 2020 at 12pm. (Order number XXXXXX) On that day my boyfriend received a text from the technician stating that he had scheduled us at the same time he scheduled someone else & asked if he could come at 5 pm that evening. That was a big inconvenience for us both because he was at work & I had a drs appointment later that evening. So we just rescheduled for the next day, Dec. 24th, 2020 between 9am - 12pm. On that morning Dec. 24th, I received a text informing me that a tech would be at my house at 9am. A few minutes after receiving that text I received a call from a tech by the name of *** Jide & he let me know he would be at my house at 12pm. Around 12:15 pm-12:30 pm *** had not shown up so & I called him to get an update & he told me he would be out at 1:30 pm. Being 7 months pregnant I was not comfortable being at the house alone with my 1 year old so my father rearranged his schedule to be with me from 9am-12pm while the tech was over. When *** said he was not going to be out until 1:30 pm which was an hour & a half later than what we were scheduled for, my dad had to leave to do what he needed to do. Around 1:15 pm, I called the main office to cancel the appointment & they let me know that they would inform the tech of the cancellation. At 1:45 pm, *** still showed up (which was still 15mins later than what he said). I let him know that I had cancelled the appointment nearly 45mins before he showed up. He immediately got an attitude with me & said that I should've called him personally to let him know I cancelled so that he did not have to drive all the way to my house. (This is after he did not come at 12pm and didn't communicate with me until I called, then he still came late after saying 1:30pm) Him responding to me the way he did made me feel uncomfortable & unsafe being pregnant & having a 1 year old alone I did not want him coming into my house while my boyfriend was at work and my dad was not there. I proceeded to calmly let him know that him coming late was too much of an inconvenience & I was told the main office would inform him of the cancellation, to which he threw his hands up and walked away. After closing my door I noticed on my security camera that *** turned around & started walking back towards my door again which made me feel even more uncomfortable because there was no reason why he should be coming back to my door after the conversation was over. Once he left I called the main office & told them about what happened & was told that someone would reach out to me to address this problem. I still have not heard anything back from this company to address the situation.

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HelloTech I have contacted HelloTech four times now to come and fix the damage that was made to our home by their technician

I have contacted HelloTech four times now to come and fix the damage that was made to our home by their technician. I recently purchase the SimpliSafe security system and they offered installation of the system through a third party company. I did not realize at the time it was from a 3rd party company, but I received an e-mail to schedule and my appointment for a technician to come was on Monday(10/26), the technician arrived and began putting up the SimpliSafe security system. First, the sensors he was putting up were uneven and inconsistent with placement at the doors and windows, so now the adhesive will need to be replaced, but the main concern is the damage the technician did to our house. The technician was attempting to put up the Simplisafe camera with the outdoor mounting kit onto the frame of our garage door. I informed the technician that he would not be able to just use a screw driver to place the screws due to the material of the garage door frame. He tried anyway to place to screw and was unsuccessful and finally used a drill. He tried to use the drill on the screw and the screw broke in half, leaving the half screw stuck in our garage door frame. He did not say anything to us and attempted to place a second screw. I asked him why he was not placing the plate that the screws hold over the 1st hole before putting a second screw and that is when he informed me that he could not use that hole because the screw was broken inside. I asked him who was going to fix that? He claimed "I will" and said he will put puddy and sand it. Unknowingly he placed the second screw with first using the drill to make the hole and then putting the screw in but the drill bit he used was too big so the screw and plate just come right out(we did not realize this until after he left). When he went to place, what should have been the "second or last" screw to hold the plate, he stated he knew what he was doing and would not break another screw. He then broke ANOTHER screw into the garage door frame. He then asked if we wanted him to continue, we said No! We wanted to know who was going to fix this mess and if he did not feel comfortable to do the job, he should have informed us prior to damaging our garage door frame. He said he was sorry and that he would leave and we would not be charged for any of it, but in order to correct or fix the problem we would need to contact HelloTech support. He tried to apply some puddy to the frame but that is all. I have called HelloTech four times since that day. I keep getting the same answer. I was informed that they would put our case as priority due to the circumstances, filled out an incident report online that was e-mailed to me as well as attached photos for them. Every time I have contacted they ask for my availability and I have given them multiple days and times to schedule an appointment to correct this issue. I contacted them on: 10/26, 10/27, 10/29, and 10/31. I called again on 10/31 due to receiving an e-mail that my potential future appointment was canceled, so I called to speak with a manager or supervisor which I was informed was unavailable and at this point I have not heard anything back from HelloTech via phone or e-mail. I just purchased this house brand new in September. I have an alarm system that is not set up correctly/working and now damage to my brand new home via garage door frame and still have no camera mounted. I have attached photos of the holes and the pink puddy that the technician applied over one of the holes that has a broken screw inside. I want this screws removed and my system set up correctly, and my garage door EXACTLY the way it was before their technician(***) arrived. Order #: XXXXXX, XXXXXX

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HelloTech Paid HelloTech for Simplisafe installation

Paid HelloTech for Simplisafe installation. 1st tech said the equiptment was incompatiable, 2nd tech put lock up but it fell off soon after leaving. HelloTech pre-authorized $169.46 to install Simplisafe system and install the Simplisafe Smartlock. They set the appointment and the 1st tech came out, installed the system but said I had the wrong kind of lock on my door to use the smartlock so he left without even trying to install it. I went and bought a new lock($36) and called HelloTech again and made an appointment for the next day at 4pm. 4pm cam, 4:30pm came and still no tech had shown up. I called HelloTech and informed them that the tech wasn't onsite, they contacted the tech who said he was still at another job and was running behind and would'n get to my house until 6PM! After speaking with a supervisor about how unprofessional it was that no one contacted me about the tech running behind, he agreed to give me the option of waiting on the tech to come at 6pm and getting a $25 discount on my install or cancelling. I elected to wait on the tech as I had already spent more money to purchase another lock for the door. So the 2nd tech finally shows up around X:XX-X:XXpm, comes in and bad mouths the first tech saying he could have done the install with my original lock and that I didn't have to buy a new lock and said it wouldn't take long. After about 1 1/2 -2 hours, he then says he's finished and the lock is on, stuck his phone in my face and told me to sign my name, which I did because after that long of a time I thought surely this lock is complete. I called Simplisafe to go about setting up the smartlock with my current system as the tech was about to leave, and that's when the Simplisafe representative and I both listened to him say, "The lock is on, but don't mess with it too much", and then he proceeded to leave. I was a little leary about the installation at that point and so was the Simplisafe rep, but I didn't want to be disruptive with the guy as I'm a single mother who leaves alone. But when I went to the door to lock it, I noticed the lock wasn't entirely on and had a major jiggle to it. I was still on the phone with the Simplisafe rep and she suggested that I take a picture of it and email it to them. I told her Iwould take a video and show her the jiggling and emailed it to her and her supervisor. She suggested that I contact HelloTech again and request they fix the situation. I called HelloTech, spoke with someone, I asked to speak with another supervisor and the lady proceeded to tell me that all the supervisors were gone for the night and that she would put in a request for a refund and for a supervisor to call me back tomorrow. HelloTech currently has 4 PRE-AUTHORIZATIONS pending on my account for a total of $396.83 because the initial pre-authorization was for $169.46 for the 1st requested system install and smartlock install, they then pre-authorized $84.73 because that's how much the initial system install would be because the 1st tech didn't complete the smartlock install, HelloTech then pre-authorized another $84.73 when I called back to request the 2nd tech after I purchased a new lock because the 1st tech said I needed to do so, and after the 2nd tech said he was completed they pre-authorized my card for $57.91 which is what the install would be with the $25 discount given by the 1st supervisor. $396.83 of my money being held when only the system without the smartlock has been installed properly which is just $84.73 including tax. So the balance of $312.10 needs to be refunded to me. I don't want anymore HelloTech technicians in my home, at this point I just want my $312.10 refunded to me. The idea of this company would be so much better if their technicians actually knew how to complete the services that we pay them for. Issue my REFUND NOW to my bank account.

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T. Thomas New York
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Feb 27, 2024 5:29 am EST

I’ve wasted over 20 hours waiting for my scheduled service over 5 failed service appointments. Going to dispute my charge. Buyer beware!

Overview of HelloTech complaint handling

HelloTech reviews first appeared on Complaints Board on Feb 17, 2023. The latest review Installation of new phone jack was posted on Feb 27, 2025. The latest complaint Installer from HelloTech came on Tuesday, 9/8, to install 2 NEST thermostats was resolved on Mar 16, 2023. HelloTech has an average consumer rating of 3 stars from 54 reviews. HelloTech has resolved 16 complaints.
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    +1 (833) 599-5711
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    900 Hilgard Ave, Los Angeles, California, 90024-3009, United States
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    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 30, 2025
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